Xerox Phaser 7760DGX User Manual

Phaser® 7760 Color Laser Printer 6-1
This chapter includes:
■Preventing Jams 
on page 6-2
■Getting Help on page 6-23
See also:  Troubleshooting video tutorials at  www.xerox.com/office/7760support
Print Quality on page 4-1
Troubleshooting
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-2
Clearing Paper Jams
This section includes:
■Preventing Jams  on page 6-2
■Jams in the Printer  on page 6-2
■Jams in the Finisher  on page 6-17
Preventing Jams
To reduce the frequency of paper jams, foll ow the guidelines and instructions in Printing 
Basics  which includes information  about supported paper and other media, guidelines for 
paper and media usage, and instructions for properly loading paper and media in the trays. Do 
not overload...

Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-3
Jam at the Fuser
Follow these steps to clear the jam.
1.Push up on the latch on the left side  of the printer to open Left Door A.
Warning: Use caution, components behind the left door may be hot.
2. Lift the release latch located on the right side of the fuser.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-4
3.
Remove the jammed paper. Confirm th at all paper fragments are removed.
4. Push down the release latch.
5. Close Left Door A.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-5
Jam at the Duplex Unit
Follow these steps to clear the jam.
1.Open Tray 1 (MPT).
2. Open Left Door D.
3. Remove the jammed paper.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-6
4.
Close Left Door D.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-7
Jam at Tray 1 (MPT)
Follow these steps to clear the jam.
1.Remove paper from Tray 1 (MPT). Confir m that all paper fragments are removed.
2. Remove the jammed paper from Tray 1 (MPT ). Confirm that all paper fragments are 
removed.
3. If you did not find paper in Step 2, push up the latch on the left side of the printer to open 
Left Door A.
Warning: Use caution, components behind the left door may be hot.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-8
4.
Remove the jammed paper. Confirm th at all paper fragments are removed.
5. Close Left Door A.
6. Replace the paper in the tray.
Note: Do not load paper above the fill line.
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MAX
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-9
Jam at Tray 2
Follow these steps to clear the jam.
1.Open Left Door B.
2. Remove the jammed paper. Confirm th at all paper fragments are removed.
3. Close Left Door B.
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Clearing Paper Jams
Phaser® 7760 Color Laser Printer  6-10
4.
Pull Tray 2 out of the printer.
5. Remove any crumpled paper from the tray.
6. Verify that the paper is loaded correctly in th e tray and that the guides are pressed firmly 
against the paper.
7. Push Tray 2 completely  back into the printer.
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