Xerox Phaser 6360DN User Manual

Controlling the Quality of Your Prints
Phaser® 6360 Color Laser Printer
4-5 To select the color correction in a supported driver:
Note:If your driver does not display the options listed in the table above, go to the website at 
www.xerox.com/drivers
 to download the latest driver.
Operating System Steps
Windows Vista, 
Windows 2000, 
Windows XP, or 
Windows Server 20031.Select the Color Options tab.
2.Select the desired color correction. Some of the color corrections are 
grouped under Office Color or...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-6
Solving Print-Quality Problems
This section includes:
■Lines, Smudges, or Streaks on page 4-7
■Repeating Defects on page 4-8
■Colors Align Incorrectly on page 4-9
■Fusing Is Incomplete on page 4-10
■All Colors Are Too Light or Too Dark on page 4-11
■Grays Are Not Neutral on page 4-12
■Colors Vary Between Computers on page 4-12
■Color Settings Not Applied on page 4-13
■Printed Colors Do Not Match Monitor Colors on page 4-14
■PANTONE...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-7
Lines, Smudges, or Streaks
Problem
Black and/or colored areas appear on the page in all colors and/or in non-printed areas.
Solution
To prevent black or colored lines, smudges, or streaks from printing on the page:
■Verify that the paper you are using is the correct type for the printer and is properly loaded. 
For more information on supported paper types, print the Paper Tips page:
a.On the control panel, select 
Information, and then...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-8
Repeating Defects
Problem
Marks or voids are regularly repeated on a page.
Solution
Print the Repeating Defects page to view instructions for correcting the problem. To print the 
Repeating Defects page:
1.On the control panel, select 
Troubleshooting, and then press the OK button.
2.Select 
Print Quality Problems, and then press the OK button.
3.Select 
Repeating Defects, and then press the OK button. 
The Repeating Defects page...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-9
Colors Align Incorrectly
Problem
Printed items appear to be blurry, hazy, or have halos.
Solution
To prevent printed items from appearing blurry, hazy, or with halos:
■Verify that the printer is on a solid, level, flat surface.
■On the control panel, print the Color Registration page:
a.Select 
Troubleshooting, and then press the OK button.
b.Select 
Print Quality Problems, and then press the OK button.
c.Select 
Color Registration, and...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-10
Fusing Is Incomplete
Problem
The toner appears to be missing from the print, or is easy to rub off.
Solution
To prevent toner from rubbing off the page:
1.Verify that the paper you are using is the correct type for the printer. See Supported Paper 
and Media on page 3-3.
2.Verify that the paper is properly loaded in the tray, and the correct paper type is selected in 
the 
Paper Tray Setup menu. See Loading Paper on page 3-9.
If the...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-11
All Colors Are Too Light or Too Dark
Problem
Colors appear faded or too dark.
Solution
1.Use a different color correction in the printer driver.
Note:Setting the color correction to Automatic produces the best results for most 
documents.
2.Verify the print-quality mode selected is appropriate for the paper type.
3.If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the 
Color Options tab, click the...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-12
Grays Are Not Neutral
Problem
The grays on the printed page are not neutral; they contain color tints.
Solution
Follow the procedures on the Color Calibration Tutorial page to calibrate the printer’s colors. 
To print the Color Calibration Tutorial page:
1.On the control panel, select 
Troubleshooting, and then press the OK button.
2.Select 
Print Quality Problems, and then press the OK button.
3.Select 
Calibrate Colors, and then press...

Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-13
Color Settings Not Applied
Problem
If you change color settings on the control panel, it does not affect the colors in the printed 
document. 
Solution
To change color settings:
1.In the printer driver, change the settings for Print Quality and Color Correction.
Note:Driver settings override the settings selected on the control panel. 
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Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-14
Printed Colors Do Not Match Monitor Colors
Problem
The color produced by the printer looks different from the color that appears on the monitor. 
Solution
For more information about color matching between the monitor and the printed document, 
see the Advanced Features Guide at www.xerox.com/office/6360support
.
PANTONE Colors Do Not Match
Problem
The colors printed on the document do not match the Phaser 6360 PANTONE color chart....