Xerox Phaser 6300DN User Manual

							Getting Help
Phaser® 6300/6350 Color Laser Printer
6-13
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request with Xerox 
Customer Support.
To access PhaserSMART Technical Support:
1.Open your browser and go to www.phaserSMART.com
.
2.Enter your printer’s IP address in the browser window.
3.Follow the instructions on the screen.
Web Links
Xerox provides several websites that offer additional help on your 
Phaser 6300⁄6350 printer. A set of Xerox links is installed in your web browser’s 
Favorites folder when you install the Xerox printer drivers on your computer. The 
Troubleshooting tab in your Windows printer driver also includes useful links. Use the 
following websites to obtain more information. 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutions:www.phaserSMART.com
infoSMART Knowledge Base (used by Xerox 
Customer Support staff) offer solutions for issues, 
such as error codes, print quality, paper jams, 
software installation, networking, and more:www.xerox.com/office/6300_6350infoSMART
Technical support information for your printer 
includes online Technical Support, driver downloads, 
documentation, videos tutorials, and much more:www.xerox.com/office/6300_6350support
Supplies for your printer:www.xerox.com/office/6300_6350supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs:www.colorconnection.xerox.com
Local sales and support center:www.xerox.com/office/contacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets (English only) identify 
materials, and provide information on safely handling 
and storing hazardous materials:www.xerox.com/office/msds
Information about recycling supplies:www.xerox.com/gwa
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							Phaser® 6300/6350 Color Laser Printer
A-1 Your printer and the recommended supplies have been designed and tested to meet strict safety 
requirements. Attention to the following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properly grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check the outlet.
■Do not use a ground adapter plug to connect the printer to an electrical outlet that does not 
have a ground connection terminal.
■Do not use an extension cord or power strip.
■Verify that the printer is plugged into an outlet that is capable of providing the correct 
voltage and power. Review the printer’s electrical specification with an electrician if 
necessary.
Warning:Avoid the potential of electrical shock by ensuring that the printer is properly 
grounded. Electrical products may be hazardous if misused.
■Do not place the printer in an area where people might step on the power cord.
■Do not place objects on the power cord.
■Do not block the ventilation openings. These openings are provided to prevent overheating 
of the printer.
■Do not drop paper clips or staples into the printer.
Warning:Do not push objects into slots or openings on the printer. Making contact with a 
voltage point or shorting out a part could result in fire or electrical shock.
User Safety
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							Phaser® 6300/6350 Color Laser Printer
A-2 If you notice unusual noises or odors:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet. 
3.Call an authorized service representative to correct the problem.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power from the printer, disconnect the power cord from 
the electrical outlet.
Warning:Do not remove the covers or guards that are fastened with screws unless you are 
installing optional equipment and are specifically instructed to do so. Power should be OFF 
when performing these installations. Except for user-installable options, there are no parts that 
you can maintain or service behind these covers.
Note:Leave the printer on for optimum performance; it does not pose a safety hazard.
The following are hazards to your safety:
■The power cord is damaged or frayed.
■Liquid is spilled into the printer.
■The printer is exposed to water.
If any of these conditions occur, do the following:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet.
3.Call an authorized service representative.
Laser Safety
With specific regard to lasers, this printer complies with laser product performance standards 
set by governmental, national, and international agencies and is certified as a Class 1 Laser 
Product. The printer does not emit hazardous light because the beam is totally enclosed during 
all modes of customer operation and maintenance.
Maintenance Safety
■Do not attempt any maintenance procedure that is not specifically described in the 
documentation supplied with your printer.
■Do not use aerosol cleaners. The use of supplies that are not approved may cause poor 
performance and could create a hazardous condition.
■Do not burn any consumables or routine maintenance items. For information on Xerox 
supplies recycling programs, go to www.xerox.com/gwa
.
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							Phaser® 6300/6350 Color Laser Printer
A-3
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These 
include safety agency examination, approval, and compliance with established environmental 
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation 
of your printer.
Printer Location 
Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to 
32° C) and a relative humidity range of 15 percent to 85 percent.
Printer Clearance
Place the printer in an area where there is adequate space for ventilation, operation, and 
servicing. The recommended minimal spacing is:
Overhead Clearance:
■350 mm (14 in.) above the printer
Total Height Requirements:
■Printer: 457 mm (18.3 in.)
■Add 130 mm (5.2 in.) for the 550-Sheet Feeder.
■Add 341 mm (13.6 in.) for the 1100-Sheet High-Capacity Feeder.
Other Clearances:
■100 mm (4 in.) behind the printer
■600 mm (24 in.) in front of the printer
■100 mm (4 in.) on the left side of the printer
■100 mm (4 in.) on the right side of the printer
Operational Guidelines
■Do not block or cover the slots and openings on the printer. The printer may overheat 
without adequate ventilation.
■For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.).
■Do not place the printer near a heat source.
■Do not place the printer in direct sunlight to avoid exposing light-sensitive components 
when the doors are open.
■Do not place the printer in line with the cold air flow from an air conditioning system.
■Place the printer on a level, solid non-vibrating surface with adequate strength for the 
weight of the printer. It should be within 2° of horizontal with all four feet in solid contact 
with the surface. The base printer weight without any packaging materials is 
approximately 35 kg (77 lb.).
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							Phaser® 6300/6350 Color Laser Printer
A-4
Printing Safety Guidelines
■Wait 10-15 seconds between turning the printer off and on.
■Keep hands, hair, neckties, etc., away from the exit and feed rollers.
When the printer is printing:
■Do not remove the paper source tray that you selected in either the printer driver or control 
panel.
■Do not open the doors.
■Do not move the printer.
Printer Supplies
■Use the supplies specifically designed for your printer. The use of unsuitable materials 
may cause poor performance and a possible safety hazard.
■Follow all warnings and instructions marked on, or supplied with, the printer, options, and 
supplies.
Caution:Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfaction Guarantee is available in the United States 
and Canada. Coverage may vary outside these areas; please contact your local representative 
for details.
Moving the Printer 
Follow these guidelines to avoid injuring yourself or damaging the printer:
■Turn off the printer and unplug all power cables before moving the printer.
6300-011
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							Phaser® 6300/6350 Color Laser Printer
A-5
■Always use two people to lift the printer.
■Always lift the printer from the designated lift points.
■Do not place any food or liquids on the printer.
Caution:Damage to the printer resulting from improper moving or failure to repackage the 
printer properly for shipment, is not covered by the warranty, service agreement, or Total 
Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and 
Canada. Coverage may vary outside these areas; please contact your local representative for 
details.
35 kg
77 lb.
6300-070
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							Phaser® 6300/6350 Color Laser Printer
A-6
Symbols Marked on Product
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Hot surface on or in the printer. Use caution to 
avoid personal injury.
Do not touch the imaging unit.
Do not burn the item.
It may take 30 minutes for the fuser to cool down.
Do not shake the imaging unit.
00:30
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							Phaser® 6300/6350 Color Laser Printer
Index-1
Index
Symbols
? (Help) button, 1-6
Numerics
1100-Sheet High-Capacity Feeder
location, 1-2
printer option, 1-5
128 MB, 256 MB, and 512 MB memory 
cards
printer option, 1-5
2-sided printing, 3-20
binding options, 3-21
loading Tray 1 (MPT), 3-8
loading Trays 2-5, 3-11
selecting in driver, 3-21
550-Sheet Feeder
location, 1-2
printer option, 1-5
A
adjusting color, 4-1
automatic 2-sided printing, 3-20
B
banner size paper
printing, 3-39
basic printing, 3-2
binding edge options, 3-21
buttons, 1-6
C
cable connection, 2-4
Calibrate Margins page, 4-12
calibrating colors, 4-9
Cancel button, 1-6
CentreWare Internet Services (IS), 2-3
changing paper type, 3-8, 3-11
changing printer settings
driver (Mac), 3-18
driver (Windows), 3-16
cleaning the printer, 5-2Color Calibration Tutorial page, 4-8, 4-9
color correction
selecting in driver, 4-3
Color Registration page, 4-7
colors
adjusting, 4-3
align incorrectly, 4-7
calibrating, 4-8, 4-9
color settings not applied, 4-10
description, 4-3
do not match, 4-11
grays not neutral, 4-9
PANTONE colors do not match, 4-12
printed colors do not match monitor 
colors, 4-11
too light or too dark, 4-8
vary between computers, 4-10
configuration IP addresses, 2-5
Configuration page, 1-7
connecting via Ethernet, 2-3
connection
cable or DSL, 2-4
choosing a network connection method, 
2-3
USB, 2-4
consumables, 5-5
control panel, 1-2, 1-6
features, 1-6
layout, 1-6
menus, 1-7
messages, 6-12
custom size paper
guidelines, 3-39
loading in Tray 1 (MPT), 3-39
printing, 3-39
D
DHCP
enabling, 2-6
diagnostic tools, 6-12
Domain Name Service (DNS), 2-7
door A, 1-3
door B, 1-3
door C, 1-3
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							Index
Phaser® 6300/6350 Color Laser Printer
Index-2 Down Arrow button, 1-6
drivers
description, 2-9
installing, 2-9
installing for Macintosh OS 9.x, 2-10
installing for Macintosh OS X, 2-11
installing for Windows, 2-10
selecting 2-sided printing, 3-21
DSL connection, 2-4
duplex unit
paper jams, 6-9
Dynamic Domain Name Service (DDNS), 
2-7
E
electrical safety, A-1
enabling DHCP, 2-6
envelopes
guidelines, 3-27
loading in Tray 1 (MPT), 3-28
printing, 3-27
error and warning messages, 6-12
Ethernet connection, 1-3, 2-3
F
features
standard, 1-4
front door, 1-2
Front Door A, 1-3
Front Door B, 1-3
fuser, 1-3, 5-5
paper jams, 6-7
fusing incomplete, 4-7
G
getting help, 6-12
control panel messages, 6-12
infoSMART Knowledge Base, 1-8
PhaserSMART Technical Support, 1-8
PrintingScout, 6-12
Technical Support, 1-8
web links, 6-13
glossy paper
guidelines, 3-34
loading in Tray 1 (MPT), 3-35
loading in Trays 2-5, 3-36
printing, 3-34guidelines
custom size paper, 3-39
envelopes, 3-27
glossy paper, 3-34
labels, 3-30
operational, A-3
paper storage, 3-5
paper usage, 3-4
printing safety, A-4
transparencies, 3-22
tray usage, 3-4
H
hard drive, 1-5
Help button, 1-6, 6-12
I
imaging unit, 1-3, 5-5
information
pages, 1-7
sources, 1-8
infoSMART Knowledge Base, 1-8
networking documents, 2-12
installing printer drivers
Macintosh OS 9.x, 2-10
Macintosh OS X, 2-11
Windows 98 or later, 2-10
internal hard drive, 1-5
IP addresses
configuring, 2-5
setting automatically, 2-5
setting manually on the control panel, 2-8
J
jams
clearing, 6-2
preventing, 6-2
L
labels
guidelines, 3-30
loading in Tray 1 (MPT), 3-30
loading in Trays 2-5, 3-32
printing, 3-30
laser safety, A-2
latch
Front Door A, 1-2
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							Index
Phaser® 6300/6350 Color Laser Printer
Index-3 lifting the printer, A-4
lines, smudges, or streaks, 4-5
loading
custom size paper in Tray 1 (MPT), 3-39
envelopes in Tray 1 (MPT), 3-28
glossy paper in Tray 1 (MPT), 3-35
glossy paper in Trays 2-5, 3-36
labels in Tray 1 (MPT), 3-30
labels in Trays 2-5, 3-32
paper, 3-8
paper in Tray 1 (MPT), 3-8
paper in Trays 2-5, 3-11
transparencies in Tray 1 (MPT), 3-23
transparencies in Trays 2-5, 3-25
M
Macintosh
installing printer drivers, 2-10, 2-11
PostScript driver settings, 3-18
printing options, 3-18
Macintosh OS X, 2-11
maintaining your printer, 5-2
maintenance kit, 5-7
maintenance safety, A-2
manual feed
using, 3-11
maximum resolution (dpi), 1-4
media
supported, 3-3
unacceptable types, 3-4
memory cards, 1-5
Menu Map, 1-7
messages, 6-12
modes
print quality, 4-2
moving the printer, A-4
N
network
overview of setup, 2-2
setting up, 2-3
network addresses
configuring, 2-5
non-Xerox supplies, 5-6
O
OK button, 1-6
one-sided prints, 3-11
operational safety, A-3
options
binding edge, 3-21
printer, 1-5
selecting for a job, 3-16
ordering supplies, 5-6
P
pages
Calibrate Margins, 4-12
Color Calibration, 4-8, 4-9
Color Registration, 4-7
Configuration, 1-7
information, 1-7
Paper Tips, 3-5, 4-5, 4-7
Repeating Defects, 4-6
Supplies Usage, 5-6
paper
fill line for Tray 1 (MPT), 3-8
fill line for Trays 2-5, 3-11
loading, 3-8
loading in Tray 1 (MPT), 3-8
loading in Trays 2-5, 3-11
printed area does not fit, 4-12
printing on both sides, 3-20
storage guidelines, 3-5
supported, 3-3, 3-5
supported sizes and weights, 3-5
unacceptable media types, 3-4
usage guidelines, 3-4
paper jams
clearing, 6-2
duplex unit, 6-9
fuser, 6-7
preventing, 6-2
registration roller, 6-10
Tray 1 (MPT), 6-2
Trays 2-5, 6-4
Paper Tips page, 3-5, 4-5, 4-7
paper type
changing, 3-8, 3-11
PhaserSMART Technical Support, 1-8, 6-13
power cord connection, 1-3
power switch, 1-2
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