Xerox Phaser 4500DT User Manual

							Print-Quality Problems
Phaser™ 4500 Laser Printer
4-28
Blurred Prints
The image is blurred at the 
edges.
1.The paper may be in poor 
condition.
2.The paper may be damp.
3.The print cartridge may be 
defective.1.Replace the paper.
2.Replace the paper.
3.Replace the print cartridge.
Random or Spot Deletions
Areas of the print are 
extremely light or missing.
1.The paper may be in poor 
condition.
2.The paper may be damp.
3.The print cartridge may be 
defective or at the end of its 
life.1.Replace the paper.
2.Replace the paper.
3.Replace the print cartridge.
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions
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							Print-Quality Problems
Phaser™ 4500 Laser Printer
4-29
Re pe a ti ng De fe cts
Refer to the table below if you observe a repeating defect, appearing multiple times at regular 
intervals on the page, on your print jobs.
Different supplies may create print defects with similar measurements. To identify the faulty 
supply:
1.Replace the print cartridge (do not discard the packaging).
2.If the problem continues, then remove and repackage the new print cartridge.
3.Reinstall the original print cartridge, then replace the maintenance kit (fuser and transfer 
roller). 
4.If the problem continues, contact your Customer Support Center.
Re curri ng Ma rks,  Spots,  Li ne s,  or Voi ds
Replace this Supply...if the defect occurs every:
Print Cartridge38 mm (1.5 in.)
52 mm (2.0 in.)
94.4 mm (3.72 in.)
Transfer Roller51 mm (2.0 in.)
Fuser94.2 mm (3.7 in.)
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-30
Ma i nte na nce
For safety information, go to Reference/Troubleshooting/User Safety on the User 
Documentation CD-ROM.
Your printer needs little maintenance to keep it producing quality prints. Certain routine 
maintenance items need to be ordered occasionally:
Maintenance Kit
Access the “Supplies Usage Page” from the printer’s front panel, from CentreWare IS, or print 
the “Usage Profile” at the printer’s front panel.
Order extra printer supplies when the printer’s front panel displays a warning that the supply is 
low or near the end of life. You must replace the supply when the front panel displays an error 
message that the supply is empty or at the end of its life. 
For information about supplies, go to www.xerox.com/office/4500supplies. Each supply 
includes installation instructions with the packaging.
Caution
If you attempt to use a non-Xerox print cartridge, it may not fit properly in the printer. If 
the cartridge does not fit properly, the printer will not function.
Cl e a ni ng the  Outsi de  of the  Pri nte r
You can clean the outside of the printer with a soft, damp, cloth. You can use a cloth moistened 
with a mild neutral detergent to remove stains; do
 not spray detergent directly onto the printer.
Warning
To prevent electric shock, turn the printer off and unplug the power cord from the 
electrical outlet before cleaning the printer.
Do not use a vacuum cleaner to clean the printer. Do not lubricate the printer with oil.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-31
F ront Pa ne l  Me ssa ge s
This topic includes:
■Status Messages on page 4-31
■Error and Warnings on page 4-31
Your printer’s front panel provides you with information and troubleshooting help.
The front panel is divided into two sections. The upper section displays printer status 
messages; the lower section displays menu lists.
Some of the status messages that appear in the front panel are listed below:
Status Messages
Error a nd Wa rni ngs
The printer displays error or warning messages in the front panel display. 
Hardware or software failures that may require service support are presented as fatal errors. 
When the printer’s front panel displays a fatal error message, the LED blinks red. A fatal error 
message replaces the status lines.
When an error occurs, PrintingScout displays an instant notification on your computer screen 
that the printer needs attention.
The front panel i button also provides valuable information about errors and warnings.
Status MessageDescription
Ready to PrintThe printer is ready to receive print jobs.
Processing data - Please waitThe printer is processing data; wait until Ready 
to Print or Printing is displayed.
Receiving data - Please waitThe printer is receiving data; wait until Ready to 
Print or Printing is displayed.
Printing page x of yA print job is printing; wait until Ready to Print is 
displayed.
Warming up - Please waitThe printer is warming up. Print jobs can be 
processed but not printed.
4500-020
Phaser 4500
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							Front Panel Messages
Phaser™ 4500 Laser Printer
4-32
Error or Wa rni ng Me ssa ge s 
MessageDescription
Close Rear CoverClose the rear cover to continue printing.
Close Front CoverClose the front cover to continue printing.
Close Top CoverClose the top cover to continue printing.
Close Duplex Unit CoverClose the Duplex Unit Cover to continue printing.
Close Stacker CoverClose the Stacker Cover to continue printing.
Jam at Exit; Open Rear Cover to 
Clear1.Open the Rear Cover.
2.Remove the jammed paper.
3.Close the Rear Cover.
Jam At Exit; Open Duplex And Rear 
Cover To Clear1.Open Duplex.
2.Open the Rear Cover.
3.Removed the jammed paper.
4.Close the Rear Cover.
5.Close Duplex.
Jam At Exit; Open Top Cover To 
Clear1.Remove the jammed paper from exit.
2.Open the Top Cover.
3.Close the Top Cover.
Jam At Tray 1; Remove Trays and 
Open Top Cover To Clear1.Remove Trays 1 and 2.
2.Open the Top Cover.
3.Remove the Print Cartridge.
4.Remove the jammed paper.
5.Reinsert the Print Cartridge.
6.Reinsert trays.
7.Close the Top Cover.
Jam At Tray 1; Remove Trays and 
Open Top Cover To Clear1.Remove Trays 1 and 2.
2.Remove paper from the Stacker and raise output tray.
3.Open the Top Cover.
4.Remove the Print Cartridge.
5.Remove the jammed paper.
6.Reinsert the Print Cartridge.
7.Reinsert trays.
8.Close the Top Cover.
9.Lower the Stacker tray and replace its contents.
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							Front Panel Messages
Phaser™ 4500 Laser Printer
4-33
Jam At Tray [2/3/4]; Remove Tray and 
Open Top Cover To Clear1.Remove Tray [2/3/4].
2.Open the Top Cover.
3.Remove the Print Cartridge.
4.Remove the jammed paper.
5.Reinsert the Print Cartridge.
6.Reinsert Tray [2/3/4].
7.Close the Top Cover.
Jam At Tray [2/3/4]; Remove Trays 
and Open Top Cover To Clear1.Remove Tray [2/3/4].
2.Remove paper from the Stacker and raise output tray.
3.Open the Top Cover.
4.Remove the Print Cartridge.
5.Remove the jammed paper.
6.Reinsert the Print Cartridge.
7.Reinsert Tray [2/3/4].
8.Close the Top Cover.
9.Lower the Stacker tray and replace its contents.
Jam At Top; Open Top Cover To 
Clear1.Open the Top Cover.
2.Remove the Print Cartridge.
3.Turn the green rollers.
4.If jam doesn’t move, remove Trays 1 & 2.
5.Remove the jammed paper.
6.Reinsert trays.
7.Reinsert the Print Cartridge.
8.Close the Top Cover.
Jam At Top; Open Top Cover To 
Clear1.Remove paper from the Stacker and raise output tray.
2.Open the Top Cover.
3.Remove the Print Cartridge.
4.Turn the green rollers.
5.If jam doesn’t move, remove Trays 1 & 2.
6.Remove the jammed paper.
7.Reinsert trays.
8.Reinsert the Print Cartridge.
9.Close the Top Cover.
10.Lower the Stacker tray and replace its contents.
Jam At Duplex; Open Duplex To 
Clear1.Open Duplex.
2.Remove the jammed paper.
3.Close Duplex.
Error or Wa rni ng Me ssa ge s (Conti nue d)
Message Description
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							Front Panel Messages
Phaser™ 4500 Laser Printer
4-34
Jam At Rear; Open Duplex And Rear 
Cover To Clear1.Open Duplex.
2.Open the Rear Cover.
3.Remove the jammed paper.
4.Close the Rear Cover.
5.Close Duplex.
Jam At Rear; Open Duplex To Clear1.Open Duplex.
2.Remove the jammed paper.
3.Close Duplex.
Jam At Rear; Open Rear Cover To 
Clear1.Open the Rear Cover.
2.Remove the jammed paper.
3.Close the Rear Cover.
Jam At Stacker; Open Rear Stacker 
Cover To Clear1.Open the Rear Stacker Cover.
2.Remove the jammed paper.
3.Close the Rear Stacker Cover.
Paper Size Jam; Check Size And 
Open Rear Cover To Clear1.Check the paper tray guides.
2.Check the tray paper size menus.
3.Open the Rear Cover.
4.Remove the jammed paper.
5.Close the Rear Cover.
Paper Size Jam; Check Size And 
Open Duplex And Rear Cover To 
Clear1.Check the paper tray guides.
2.Check the tray paper size menus.
3.Open Duplex.
4.Open the Rear Cover.
5.Remove the jammed paper.
6.Close the Rear Cover.
7.Close Duplex.
Paper Size Jam; Check Paper Tray 
Guides And Open Rear Cover To 
Clear1.Check the paper tray guides.
2.Open the Rear Cover.
3.Remove the jammed paper.
4.Close the Rear Cover.
Paper Size Jam; Check Paper Tray 
Guides And Open Duplex And Rear 
Cover To Clear1.Check the paper tray guides.
2.Open Duplex.
3.Open the Rear Cover.
4.Remove the jammed paper.
5.Close the Rear Cover.
6.Close Duplex.
Insert Tray [1/2/3/4]Reinsert the indicated tray to continue printing.
Tray [1/2/3/4] Is MissingReinstall the indicated tray.
No Paper in Tray [1/2/3/4]Load paper in the indicated tray.
Error or Wa rni ng Me ssa ge s (Conti nue d)
Message Description
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							Front Panel Messages
Phaser™ 4500 Laser Printer
4-35
Tray {2/3/4] Paper Is LowThe indicated tray is nearly emplty. Reload the same size 
and type of paper soon.
Out Of Paper; Load Tray [1/2/3/4] with 
[size][type]Load the indicated paper size and type into the indicated 
tray.
Wrong Paper Size; Load Tray [1/2/3/4] 
with [size][type]Replace the paper in the indicated tray with paper of the 
indicated size and type.
Paper Not Available; Load Tray [1/2/3/
4] with {size][type]Replace the paper in the indicated tray with paper of the 
indicated size and type. Or select Print with Available 
Paper to use a paper size and type currently in the printer.
Standard Output Tray is Full. Unload 
Paper.Remove the paper from the indicated output tray.
Stacker Is Full. Unload Paper.Remove the paper from the indicated output tray.
To n e r  I s  L o w.The Print Cartridge is almost empty. Order replacement.
Maintenace Kit Is Near End Of Life.The Maintenance Kit (Fuser, Bias Transfer Roller, and feed 
rollers) is near the enod of its life. Warning - when the 
Fuser is replaced, use caution, some components inside 
the rear cover may be hot. Order replacement.
Replace Print Cartridge1.Open the Top Cover.
2.Replace Print Cartridge.
3.Refer to the pictorial installation instructions on the 
Print Cartridge itself.
4.Close the Top Cover.
Error or Wa rni ng Me ssa ge s (Conti nue d)
Message Description
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-36
Movi ng a nd Re pa cki ng the  Pri nte r
This topic includes:
■Precautions for Moving the Printer on page 4-36
■Moving the Printer Within the Office on page 4-37
■Preparing the Printer for Shipment on page 4-37
For safety information, go to Reference/Troubleshooting/User Safety on the User 
Documentation CD-ROM.
Pre ca uti ons for Movi ng the  Pri nte r
Warning
Follow these guidelines to avoid injuring yourself or damaging the printer.
■Always use two people to lift the printer.
■Always turn off the printer using the 
power switch and unplug all cables and 
cords.
■Always lift the printer from the 
designated lift points.
■Do not place any food or liquids on the 
printer.
■Failure to repackage the printer properly 
for shipment can result in damage to the 
printer not covered by the warranty, 
service agreement, or Total Satisfaction 
Guarantee. The Total Satisfaction 
Guarantee is available in the United 
States and Canada. Coverage may vary 
outside these areas; please contact your 
local representative for details.
■Damage to the printer caused by 
improper moving is not covered by the 
Xerox warranty, service agreement, or 
Total Satisfaction Guarantee. The Total 
Satisfaction Guarantee is available in the 
United States and Canada. Coverage may 
vary outside these areas; please contact 
your local representative for details.
4500-071
21 kg
45 lbs.
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							Moving and Repacking the Printer
Phaser™ 4500 Laser Printer
4-37
Movi ng the  Pri nte r Wi thi n the  Offi ce
The printer can be safely moved from one location within an office to another as long as it 
travels in an upright position, gently over smooth surfaces. Any jarring movement, such as 
pushing the printer over a raised door threshold or across a parking lot, can damage the printer.
Pre pa ri ng the  Pri nte r for Shi pme nt
To transport the printer by vehicle, the printer must be repackaged in the original packaging or 
a repackaging kit.
If you do not have all of the original packaging, order the repackaging kit from 
www.xerox.com/office/4500supplies. Additional instructions for repackaging the printer are 
provided at www.xerox.com/office/4500support. 
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