Xerox Documate 152i User Guide

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Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a 
low power state. When you move your mouse or type on the keyboard it “wakes” the computer 
back up and restores full power to the system. This power fluctuation during the computer’s 
hibernating period may sometimes cause the scanner to lose communication to the computer.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another 
scanner. Or you previously had another Visioneer or Xerox
® scanner and that driver program is still 
on your computer. They are interfering with the installation and OneTouch options, and you need 
to remove those other drivers and re-install your Xerox
® scanner. Please see the documentation 
that you received with the other scanner for the steps to remove its driver programs. 
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the driver and basic, 
low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. 
Free up some space on your hard drive for the software to be able to save the scanned images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the 
destination I chose.
There are a limited number of times that an application can open. When "Create single image 
files" is selected and you are scanning to a destination application, each side of the page scanned 
will open a new instance of that application. If you want to have an image open in an application 
immediately, limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network 
using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the 
end of scanning, the driver will immediately save all pages scanned to that folder location without 
opening an application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed. 
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be 
picking up faint images through the paper and the driver will not drop those pages out of the final 
file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 
100 dpi or 150 dpi produces the best results.
Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the 
Add/Remove Program within the Control Panel and was not able to repair it. 
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner. 
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc 
into the DVD-ROM player and click OK. 
3. When prompted, plug the USB cable back into the scanner. 
4. When the installation process finishes, click OK on the Complete The Installation window, and 
then click Close.  
						

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5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer on Windows XP. 
This is a known issue where OneTouch stops responding when Internet Explorer is installed after 
the scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel. 
2. Find Windows Internet Explorer and uninstall it using the change/remove options. Follow the 
wizard through a complete removal of the Internet Explorer software. 
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a 
complete removal of the OneTouch program. 
4. Unplug your scanner's USB cable from the computer. 
5. Reboot your computer. 
6. Install Internet Explorer. 
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR 
features from OneTouch. 
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is 
recommended that you temporarily disable or suspend the automatic protection feature during 
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature 
back on. You do not need to close the Anti-SpyWare software.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines. 
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages 
must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight. 
Problem: The paper jams the ADF. 
To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
worn and will cause issues feeding paper. See “Cleaning the Scanner” on page 26 for cleaning 
instructions. 
Problem: The ADF won’t feed pages properly. 
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at 
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning the 
Scanner” on page 26. If that doesn’t solve the problem, the pad assembly may need to be 
replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” on page 28 for the steps to 
replace the pad. 
						

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Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items 
that are smaller than the paper guides’ minimum adjustment, scan these items from the front 
feed tray instead.
Error Light Troubleshooting Codes
Normal Operation
•Steady blue: indicates the scanner is ready to scan.
•Slow flashing blue: indicates the scanner is in low power mode.
•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy. 
•Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware 
problems, the status light turns red and will flash a specific number of times, pause, and then 
repeat the same number of flashes. The number of flashes between pauses indicates the 
hardware error code. The LED display will also flash an “E” then the error code number that 
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the 
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and 
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact 
Xerox Technical Support if you experience a different blinking pattern.
Error 
CodeProblem DescriptionSolution
0 Scanner is not connected to 
the computer. (The LED does 
not flash “E” and the status 
light remains blue.)A cable may be loose. Check that the scanner’s cables are 
correctly attached to the computer. If you are using a USB 
cable that is longer than 6’ you may lose connection to the 
scanner. The recommended USB cable length is 6’ or less, the 
USB cable provided with your scanner is within this range. If 
the scanner still does not connect, re-boot the computer. 
						

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Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® DocuMate® 152i driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
4Paper jam
or
The paper input tray is not 
fully seated into the scanner 
casing.Open the ADF cover and remove the jammed page. See 
“Clearing Paper Jams” on page 26.
or
Open the scanner and take off the input tray. Place the input 
tray back into the scanner and press it back until it snaps into 
place.
6 The scanner’s cover is open.
or
The paper input tray is not 
fully seated into the scanner 
casing.The ADF door is not closed all the way. Open the scanner then 
close it again. Push down on the lid until it locks into place.
or
Open the scanner and take off the input tray. Place the input 
tray back into the scanner and press it back until it snaps into 
place.
8 The lamp in the scanner 
body or lid has 
malfunctioned.This usually occurs if the power was disconnected during a 
scan. Turn the scanner off, then back on again. If the problem 
persists, turn off the scanner, re-start the computer, then turn 
the scanner on. If the problem continues, and your scanner’s 
power is plugged into a surge protector or UPS battery backup, 
try plugging the scanner power directly into a wall outlet.
All 
Other 
CodesAn internal part in the 
scanner may have 
malfunctioned.Turn off the power to your scanner, then turn it back on. If the 
problem persists, re-boot your computer. If the problem still 
persists, contact Xerox Technical Support.
Error 
CodeProblem DescriptionSolution 
						

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Follow these instructions to remove any of the other software you installed with your scanner. 
Depending on the software provided with your scanner, and which applications you installed 
during the scanner setup, the application list may include:
•OneTouch
• OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance Power PDF
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
at www.xeroxscanners.com
. Visioneer Acuity is a utility with advanced image processing options 
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Ye s when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries 
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
processing libraries needed to support various scanner models. These additional items will be 
called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
Visioneer Acuity utility.
Xerox® DocuMate 152i Specifications
Scanner Specifications
Document Requirements
Minimum Item Size 2.5 x 2 inches (64 x 51 mm)
Maximum Item Size 8.5 x 118 inches (216 x 2997 mm) at 100–300 dpi
8.5 x 59 inches (216 x 1499 mm) at 400–600 dpi
Capacity
50 pages of 20lb printer paper (75–80 g/m
2)
Paper Thickness
16–28 lbs. (60–105 g/m
2)
Plastic Card Not supported
General Specifications
Scanning Speeds 25 pages per minute / 50 images per minute @ 200 dpi
Optical Resolution 600 dpi
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex Automatic Document Feeder (ADF)
Image Sensor CCD (Charge-Coupled Device) 
						

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Light Source White LED lamp
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL, C-UL, FCC Class B, CE, CB, EAC(CU), USB-IF, WEEE, RoHS, ENERGY STAR
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 10% ~ 85% (@25° C without condensation)
Scanner Dimensions (body only)
Width 12 inches (305 mm)
Depth 6.2 inches (157 mm)
Height 5.7 inches (144 mm)
Weight 5.7 pounds (2.58 kg)
Scanner Dimensions (with trays)
Width 12 inches (305 mm)
Depth 17.6 inches (446 mm)
Height 12.9 inches (328 mm)
Weight 6.3 pounds (2.88 kg)
Power Information
Power Supply APD (DA-24C24)
DC Jack, 3P, 100~240Vac, 24Vdc, 1A, 24W, Class 1, with core, ENERGY STAR, 
RoHS
Scanner Rating 24Vdc, 1.0A
Power consumption≤ 24 Watts (during operation)
≤ 10 Watts (on standby)
≤ 2.9 Watts (power save after 15 minutes without scanning)
≤ 0.5 Watt (power off)
Cable Information
AC Power Cord US(UL/CSA)—3P, 7A/125V, L=1800mm, Longwell (PH8BIEDJF0A-05B), 
RoHS
UK(BSI/PSB)—3P, 3A/250V, L=1800mm, Longwell (PG8B9X3JG0A-05B), 
RoHS
EUR(CEE)—2P+G, 16A/250V, L=1800mm, Longwell ( PG8B9CIJG0A-05B), 
RoHS
USB cable USB A(M)/B(M), 4P, L=1850mm, UL2725#28AWG, Longwell 
(CA1004020233510), TID: 60000071, W/Core, RoHS compliant
Software Information
Supported Operating 
SystemsMicrosoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA, ISIS
Scanner Specifications 
						

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Xerox® DocuMate 152i Parts List
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
Part NamePart Number
Tra y  k i t
•Input Tray
• Input Tray Extension
•Output Tray70-0503-000
• 57-0112-000
• 57-0116-000
• 57-0108-000
ADF Pad 57-0111-000
Roller 57-0113-000
USB Cable 35-0118-000
Power Supply 37-0093-000
AC Power Cord 35-0103-000 (US)
35-0104-000 (EUR)
35-0105-000 (UK)
Scanner Specifications 
						

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							User Guide41
Appendix A: Regulatory 
Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instruction 
manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Changes and modifications to this equipment not specifically approved by Xerox may void the 
user’s authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
European Union
The CE mark applied to this product, symbolizes our declaration of conformity with the following 
applicable European Union Directives, as of the dates indicated:
December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the 
member states related to low voltage equipment.
December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the 
member states related to electromagnetic compatibility. 
						

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This machine is certified as Class 1 LED product. This means that this machine does not produce 
hazardous laser radiation. 
A full declaration of conformity, defining the relevant directives and referenced standards, can be 
obtained from your Xerox Limited representative or by contacting:
Environment, Heath and Safety
The Document Company Xerox
Bessemer Road
Welwyn Garden City
Herts
AL7 1HE
England, Telephone +44 (0) 1707 353434
Turkey (RoHS Regulation)
In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”. 
(“EEE yönetmeliğine uygundur“)
Copy Regulations
United States
Congress, by statute, has forbidden the reproduction of the following subjects under certain 
circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such 
reproductions.