Xerox Documate 152i User Guide

User Guide23
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep...

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Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 and 8—from the Windows Control Panel, open Hardware and Sound and then 
Devices and Printers. Right-click on the scanner and then select Scan properties...

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Driver version—this is the version of the scanner’s TWAIN driver.
Power Settings
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can 
adjust the amount of time you want the scanner to wait before it goes into low power. 
Click the green enter button to save any changes in the Sleep mode field.
Click the red reset button to reset to the default timeout value.
•Power off—input the number of minutes you want the scanner to wait...

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Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Open the Automatic Document Feeder cover.
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into the ADF.
Cleaning the Scanner
Regular maintenance of your scanner can...

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2. Open the Automatic Document Feeder cover.
3. Wipe clean the feed rollers and scanner glass in the scanner body. 
4. Wipe clean the rollers, ADF pad, and background strip in the under side of the ADF door.
Be careful not to snag the cloth on the spring arms of the ADF pad. Also use care when 
cleaning the plastic background strip. If the strip is bent or torn, it will block paper from 
feeding properly through the scanner and affect image cropping. 
5....

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Replacing the ADF Pad Assembly
Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The 
ADF pad can be used to scan up to 20,000 pages. The usage life of the ADF pad varies by what 
type of documents are generally scanned. Scanning large batches of heavily textured paper will 
cause the ADF pad to wear faster. Large continuous batch scanning will also cause the ADF pad to 
wear faster. 
You received a replacement pad...

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4. Close the scanner when you’re finished.
Replacing the Roller Assembly
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and 
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should...

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3. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it until the small lock flange is completely free.
4. Gently press the roller to the right to free its left side. 
5. Then angle the roller to the front of the scanner until it is clear of the housing, and bring it out 
and away from the scanner body.
Remove the roller from the scanner and discard it, it cannot be repaired.
6. Before installing the...

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8. Gently slide the roller to the left to fit its left end into its mount. Make sure the left end of the 
roller is firmly seated into its mount.
If the gears on the end of the roller do not engage easily, slightly rotate the roller while gently 
pressing it into the housing until you feel them engage.
9. When you are certain that the gears are engaged, rotate the lock tab into the scanner. Press 
down on the lock flange to lock the roller into the scanner....

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12. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. 
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
back-up or...