Xerox Color 550 User Manual
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Page 301
Troubleshooting
Xerox Color 550/560 PrinterUser Guide301
Paper Jam Message Stays On
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed
all of the jammed paper.
Duplex Unit Jams
Probable Causes Solutions
Unsupported media of the wrong size,
thickness, or type is being used.Use only Xerox-approved media. For details, see
Supported
Media . Recheck the media path inside the duplex module and
make sure that...
Page 302
Xerox Color 550/560 Printer User Guide 302 Troubleshootin g Document Feeder Jams Probable Causes Solutions Unsupported media of the wrong size, thickness, or type is in use. Do not use unsupported media. Use only Xerox-approved media. See Supported Media . The documents loaded in the document feeder exceed the maximum capacity allowed. Place fewer documents in the document feeder. The document feeder guides are improperly adjusted. Ensure the media guides fit snugly against the media loaded in...
Page 303
Troubleshooting
Xerox Color 550/560 PrinterUser Guide303
Media Misfeeds
Probable Causes Solutions
The media is not correctly positioned in the
tray.
Remove the misfed media and reposition the media properly in
the tray. Ensure that the media guides in the tray are set
correctly.
The number of sheets in the tray exceeds
themaximum capacity allowed. Remove the excess paper and load paper below the fill line.
The media guides are not correctly adjusted
to the media size. Adjust...
Page 304
![Page 304
Xerox Color 550/560 Printer
User Guide
304 Troubleshootin
g
Clearing Staple Jams
Clearing Staple jams in the Advanced Finisher or Professional Finisher
WARNING:
Do not perform this procedure when the printer is copying or printing.
Open the finisher front door.
1.
The stapler is located inside the finisher cabinet. Pull the stapler tow\
ard you until it stops.
2.
Push the stapler to the right.
3.
Grip the staple cartridge by the orange handle and remove it by pulling \
it firmly toward you.
4.
Check...](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-303.png "Page 304
Xerox Color 550/560 Printer
User Guide
304 Troubleshootin
g
Clearing Staple Jams
Clearing Staple jams in the Advanced Finisher or Professional Finisher
WARNING:
Do not perform this procedure when the printer is copying or printing.
Open the finisher front door.
1.
The stapler is located inside the finisher cabinet. Pull the stapler tow\
ard you until it stops.
2.
Push the stapler to the right.
3.
Grip the staple cartridge by the orange handle and remove it by pulling \
it firmly toward you.
4.
Check...")
Xerox Color 550/560 Printer User Guide 304 Troubleshootin g Clearing Staple Jams Clearing Staple jams in the Advanced Finisher or Professional Finisher WARNING: Do not perform this procedure when the printer is copying or printing. Open the finisher front door. 1. The stapler is located inside the finisher cabinet. Pull the stapler tow\ ard you until it stops. 2. Push the stapler to the right. 3. Grip the staple cartridge by the orange handle and remove it by pulling \ it firmly toward you. 4. Check...
Page 305
![Page 305
Troubleshooting
Xerox Color 550/560 PrinterUser Guide305
Open the staple cartridge clamp by pulling firmly in the direction shown\
.
6.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples (1), then push the clamp in the direction sh\
own until it snaps into the locked
position (2).
7.
Grip the staple cartridge by the orange handle and insert it into the st\
apler until it clicks into place.
8.
Close the finisher...](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-304.png "Page 305
Troubleshooting
Xerox Color 550/560 PrinterUser Guide305
Open the staple cartridge clamp by pulling firmly in the direction shown\
.
6.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples (1), then push the clamp in the direction sh\
own until it snaps into the locked
position (2).
7.
Grip the staple cartridge by the orange handle and insert it into the st\
apler until it clicks into place.
8.
Close the finisher...")
Troubleshooting
Xerox Color 550/560 PrinterUser Guide305
Open the staple cartridge clamp by pulling firmly in the direction shown\
.
6.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples (1), then push the clamp in the direction sh\
own until it snaps into the locked
position (2).
7.
Grip the staple cartridge by the orange handle and insert it into the st\
apler until it clicks into place.
8.
Close the finisher...
Page 306
Xerox Color 550/560 Printer User Guide 306 Troubleshootin g Clearing Staple Jams in the Standard Finisher WARNING: Do not perform this procedure when the printer is copying or printing. Open the finisher front door. 1. Pull the staple cartridge straight out of the machine. 2. Check the inside of the finisher for any loose staples and remove them. 3. R4 Downloaded From ManualsPrinter.com Manuals
Page 307
![Page 307
Troubleshooting
Xerox Color 550/560 PrinterUser Guide307
Open the staple cartridge cover and remove the jammed staple. If the jam\
med staple cannot be removed,
push the staple in the direction indicated by arrow.
4.
Return the staple cartridge to its original position until it clicks int\
o place.
5.
Close the Finisher Front Door.
6.
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-306.png "Page 307
Troubleshooting
Xerox Color 550/560 PrinterUser Guide307
Open the staple cartridge cover and remove the jammed staple. If the jam\
med staple cannot be removed,
push the staple in the direction indicated by arrow.
4.
Return the staple cartridge to its original position until it clicks int\
o place.
5.
Close the Finisher Front Door.
6.
Downloaded From ManualsPrinter.com Manuals")
Troubleshooting
Xerox Color 550/560 PrinterUser Guide307
Open the staple cartridge cover and remove the jammed staple. If the jam\
med staple cannot be removed,
push the staple in the direction indicated by arrow.
4.
Return the staple cartridge to its original position until it clicks int\
o place.
5.
Close the Finisher Front Door.
6.
Downloaded From ManualsPrinter.com Manuals
Page 308
![Page 308
Xerox Color 550/560 Printer
User Guide
308 Troubleshootin
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Clearing Booklet Maker Staple Jams in the Booklet Maker Finisher
WARNING:
Do not perform this procedure when the printer is copying or printing.
The booklet maker stapler uses two staple cartridges labeled R2 and R3. \
Booklet stapling requires that both staple
cartridges be free of jammed staples.
Open the Finisher Front Door.
1.
Pinch the levers on the Booklet Maker Staple Unit, then extend the unit \
to access the Booklet Maker Staple...](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-307.png "Page 308
Xerox Color 550/560 Printer
User Guide
308 Troubleshootin
g
Clearing Booklet Maker Staple Jams in the Booklet Maker Finisher
WARNING:
Do not perform this procedure when the printer is copying or printing.
The booklet maker stapler uses two staple cartridges labeled R2 and R3. \
Booklet stapling requires that both staple
cartridges be free of jammed staples.
Open the Finisher Front Door.
1.
Pinch the levers on the Booklet Maker Staple Unit, then extend the unit \
to access the Booklet Maker Staple...")
Xerox Color 550/560 Printer User Guide 308 Troubleshootin g Clearing Booklet Maker Staple Jams in the Booklet Maker Finisher WARNING: Do not perform this procedure when the printer is copying or printing. The booklet maker stapler uses two staple cartridges labeled R2 and R3. \ Booklet stapling requires that both staple cartridges be free of jammed staples. Open the Finisher Front Door. 1. Pinch the levers on the Booklet Maker Staple Unit, then extend the unit \ to access the Booklet Maker Staple...
Page 309
![Page 309
Troubleshooting
Xerox Color 550/560 PrinterUser Guide309
Hold the tabs of the Booklet Maker Staple Cartridge, and then lift to re\
move it.
3.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples.
4.
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-308.png "Page 309
Troubleshooting
Xerox Color 550/560 PrinterUser Guide309
Hold the tabs of the Booklet Maker Staple Cartridge, and then lift to re\
move it.
3.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples.
4.
Downloaded From ManualsPrinter.com Manuals")
Troubleshooting
Xerox Color 550/560 PrinterUser Guide309
Hold the tabs of the Booklet Maker Staple Cartridge, and then lift to re\
move it.
3.
WARNING:
The points of the jammed staples are sharp. Remove the jammed staples ca\
refully.
Remove the jammed staples.
4.
Downloaded From ManualsPrinter.com Manuals
Page 310
![Page 310
Xerox Color 550/560 Printer
User Guide
310 Troubleshootin
g
Grip the orange tabs on both sides of the staple cartridge and insert it\
into the original position in the
stapler.
5.
If no jammed staples were found, repeat steps 3 to 5 for the other stapl\
e cartridge.
6.
Return the Booklet Maker Staple Unit to its original position.
7. Note:
If you have trouble inserting the cartridge, make sure the cartridge is \
oriented with the orange tabs facing
up.
Close the Finisher Front Door.
8.
Downloaded...](http://img.usermanuals.tech/thumb/82/37965/w300_Xerox_Color_550-309.png "Page 310
Xerox Color 550/560 Printer
User Guide
310 Troubleshootin
g
Grip the orange tabs on both sides of the staple cartridge and insert it\
into the original position in the
stapler.
5.
If no jammed staples were found, repeat steps 3 to 5 for the other stapl\
e cartridge.
6.
Return the Booklet Maker Staple Unit to its original position.
7. Note:
If you have trouble inserting the cartridge, make sure the cartridge is \
oriented with the orange tabs facing
up.
Close the Finisher Front Door.
8.
Downloaded...")
Xerox Color 550/560 Printer User Guide 310 Troubleshootin g Grip the orange tabs on both sides of the staple cartridge and insert it\ into the original position in the stapler. 5. If no jammed staples were found, repeat steps 3 to 5 for the other stapl\ e cartridge. 6. Return the Booklet Maker Staple Unit to its original position. 7. Note: If you have trouble inserting the cartridge, make sure the cartridge is \ oriented with the orange tabs facing up. Close the Finisher Front Door. 8. Downloaded...