Whirlpool AWE 6415 User Manual

							GB 11
Washing machine exterior and control 
panel
•Clean with a soft damp cloth.
•If necessary, a neutral household cleaner can be 
applied (do not use aggressive or abrasive products).
Lid seal
•Clean from time to time with a damp cloth.
Water inlet hose(s)
•Check the hose regularly for brittleness and 
cracks. Replace if necessary.
TROUBLESHOOTING GUIDE
This washing machine is equipped with automatic 
safety functions which detect and diagnose faults at 
an early stage and allow you to react appropriately.
Often, however, the faults detected are small 
enough to be solved in a matter of minutes.
For example:
*The washing machine does not start, no 
lamp lights up.
Check whether:
•the washing machine is plugged in.
•the wall socket is functioning correctly 
(use a table lamp or similar).
•the 
“On/Off” button is pressed.
*The washing machine does not start, but 
the “Start” lamp is flashing.
Check whether:
•the programme has been changed.
Press the “Start” button again.
*The washing machine does not start 
after having pressed “Start”, the lamp of 
the “Start” button keeps on flashing.
Check whether:
•the washing machine lid is properly closed. Open 
and close it again.
*The washing machine stops during the 
programme.
Check whether:
•the “Rinse Hold” button is pressed: terminate 
this option by pressing the button again or by 
starting the “Drain” programme.
•the programme has not been started (the “Start” 
lamp still flashes). Press the 
“Start” button.
•the safety system of the washing machine was 
activated. See fault description table.
*Detergent and additive product 
residues in dispenser at end of wash.
Check whether:
•the detergent dispenser is properly installed and 
is not blocked (see “Care and maintenance”).
•the foreign body trap in the water inlet hose is 
not blocked (see “Care and maintenance”).
*The washing machine vibrates during 
the spin cycle.
Check whether:
•the washing machine is levelled and that all the feet 
are adjusted (see “Installation”).
•the transport bracket has been removed. Before 
starting up the washing machine, the transport 
screws and the transport bracket MUST be 
removed (see “Installation”).
*Final spin results are poor.
Note: The washing machine has an unbalance 
detection and correction system. If individual heavy 
items are loaded (a bathrobe, for example), this 
system may reduce the spin speed automatically or 
interrupt the spin if it detects too great an 
unbalance at the start of the spin, in order to 
protect the washing machine.
Check whether:
•the pump impeller is obstructed (see “Cleaning 
the foreign body trap”).
•if the laundry is still too wet at the end of the 
programme: possibly add other items of clothing 
and repeat the spin cycle.
•there is foam on the wash: repeat a rinse-spin 
cycle to eliminate excess of detergent.
Excessive foam formation may also prevent spinning.
IFU_Alpha_electr_gb.fm  Page 11  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 12
What should I do when the automatic safety system detects a malfunction?
The programme is interrupted and various indicators (depending on model) point to the source of the fault.
Fault description table.
a.
*Water inlet fault (no or insufficient water 
supply)
Switch off the washing machine by pressing the 
“On/Off ” button and unplug it.
Check whether:
•the water tap is fully turned on, and the water 
supply pressure is sufficient.
•the water inlet hose is kinked.
•the mesh filter in the water inlet hose is blocked 
(see “Care and maintenance”).
•the water in the water inlet hose is frozen.
•the washing machine has a safety hose and the 
safety valve is open (red indicator in the safety 
valve inspection window). In this case replace it 
with a new safety hose.
Reconnect the washing machine.
Press the 
“On/Off” and the 
“Start” button to 
continue with the programme (do not add 
detergent for this programme).
If the fault re-occurs, contact After-Sales (see 
“After-Sales Service”).
b.
*Draining out fault
Switch off the washing machine by pressing the
 
“On/Off ” button and unplug it.
Check whether:
•the drain hose is kinked (see “Installation”).
•the pump impeller is obstructed (see “Cleaning 
the foreign body trap”).
•the water in the drain hose is frozen.
If water has remained in the drum, you can drain it 
by following the instructions in the chapter 
“Draining residual water”.
IMPORTANT: Before draining, allow the wash 
water to cool down.
Reconnect the washing machine.
Press the 
“On/Off” and the 
“Start” button to 
continue with the programme (do not add 
detergent for this programme).
If the fault re-occurs, contact After-Sales Service 
(see “After-Sales Service”).c.
*Electrical module fault
Switch the washing machine off. Switch it on again 
by pressing the 
“On/Off” button.
If the fault re-occurs, contact After-Sales Service 
(see “After-Sales Service”).
d.
*Water stop fault (depending on model)
In addition to the fault indicators the pump operates.
The “Water Stop“ fault may have been 
triggered by:
1.Too much foam.
2.A leak in the inlet hose or in the washing machine.
Switch the washing machine off by pressing the 
“On/Off” button, unplug the washing machine and 
turn off the water tap.
Tilt the washing machine forwards carefully to 
allow the water to evacuate from the bottom tray.
Then:
1.Reconnect the washing machine.
2.Turn on water supply (if 
“On/Off” button is not 
pressed, but the machine begins to fill, turn off the 
water supply tap and contact After-Sales Service).
3.Press the 
“On/Off” button. Reselect the desired 
programme, add detergent, if necessary, and 
press the 
“Start” button to restart the 
programme.
If the fault occurs again, contact After-Sales Service 
(see “After-Sales Service”).
e.*Foam detection
Too much foam may interrupt the washing programme.
1.Switch the washing machine off by pressing the 
“On/Off” button.
2.Move the programme selector to the “Drain” 
programme.
3.Switch the washing machine on again and press 
the 
“Start” button.
4.After the drain programme is finished, start the 
original washing programme again, but avoid 
excessive detergent dosing. The spin speed indicator lamps are flashing Fault description
1st (“0”) “Water inlet fault”
1st (“0”) + 2nd “Draining fault”
Other combinations “Electrical components fault”
1st (“0”) + 4th “Water Stop fault”
3rd “Foam detection / overdosing of detergent”
IFU_Alpha_electr_gb.fm  Page 12  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 13
AFTER-SALES SERVICE
Before contacting After-Sales Service:
1.Try to remedy the problem yourself (see 
“Troubleshooting Guide”).
2.Restart the programme to check whether the 
problem has solved itself.
3.If the machine continues to function incorrectly, 
call After-Sales Service.
Specify:
•The nature of the problem.
•The exact model of the washing machine.
•The service code (number after the word 
SERVICE).
The After-Sales Service sticker is in the 
lid of the foreign body trap or on the rear 
of the machine.
•Your full address.
•Your telephone number and area code.
As a priority, you should contact the After-Sales 
Service of the retailer who supplied you with the 
washing machine.
TRANSPORT AND HANDLING
1.Unplug the washing machine.
2.Turn off the tap.
3.Remove the water supply and drain hose.
4.Eliminate all water from the hoses and the washing 
machine (see “Draining residual water”).
Wait for the water to cool so as to avoid any accidents.
5.To facilitate moving the machine, pull the handle situated 
at the bottom front (optional on certain models) out a little 
by hand and pull it out to the stop with the foot. 
Afterwards push the handle back into the original stable 
position.
6.Fix the transport bracket again for transportation.
7.Transport the washing machine upright.
IMPORTANT: Do not use the washing machine while the 
handle is pulled out.
IFU_Alpha_electr_gb.fm  Page 13  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 14
INSTALLATION
Removal of transport bracket
The washing machine is fitted with a transport bracket to 
avoid any possible damage during transport.
Before using the washing machine, the transport 
bracket at the back MUST be removed.
1.Unscrew the two screws 
A and the four screws 
B with a 
flat screwdriver or a No. 8 hex nut box spanner.
2.Remove the transport bracket.
3.Replace the four outer screws 
B on the machine and 
tighten them.
4.Remove the two seals 
C from the hose holder and clip 
them into the openings of the machine 
D.
Note: do not forget to replace and tighten the four 
outer screws.
2
1
1
4 C
A
B
D
1
4 D
IFU_Alpha_electr_gb.fm  Page 14  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 15
Adjust the feet
Install the washing machine on a level surface, near to 
electrical, water and drain connections.
If the floor is uneven, adjust the feet (do not insert pieces of 
wood, cardboard etc. under the feet):
1.Loosen the locknut using the wrench provided.
2.Adjust the height of the foot by hand.
3.Retighten the locknut by turning it anti-clockwise.
Make sure that all feet are resting correctly on the 
floor and that the washing machine is perfectly level 
and stable (use a spirit level).
The washing machine can be installed in an area 40 cm wide 
and 63 cm deep.
Note: if you install the machine on thick carpet, adjust the 
feet to ensure that there is sufficient space under the 
machine for the air to circulate.
Connect the water inlet hose.
1.Carefully screw the water inlet hose onto the tap by hand.
2.Make sure there are no kinks in the hose.
3.Check water-tightness of tap and washing machine 
connections by turning the tap completely on.
If the hose is too short, replace it with a suitable length of 
pressure resistant hose (minimum 1000 kPa - EN 50084 
approved type).
Periodically check the hose for brittleness and cracks. 
Replace if necessary.
The washing machine can be connected without a non-
return valve.
IFU_Alpha_electr_gb.fm  Page 15  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 16
Water stop anti-flooding system
(depending on model)
•Screw the hose to the water supply tap. Turn the tap fully 
on and check the water-tightness of the connection.
•The washing machine must not be connected to the 
mixing tap of a non-pressurized water heater!
•The inlet hose and the plastic enclosure contain 
(depending on model) electrical components: do not cut 
the hose and do not immerse the enclosure in water.
•If the flexible hose is damaged, unplug the washing 
machine from the mains immediately, turn off the tap and 
replace the hose.
If the flexible hose is too short, replace it with a 3 m Water 
Stop hose (available from After-Sales Service or from your 
dealer). This operation must be carried out exclusively by a 
qualified technician.
Connect the water drain hose
1.Unhook the drain hose from the left and right hose 
connections, see arrow 
A in figure.
Important:
Do NOT loosen the drain hose connection from the
 
right side, see arrow B in figure. Otherwise, there is the 
risk of leakage and of scalding with hot water.
2.Fix the “U” bend (
C) to the free end of the drain hose.
3.Connect the drain hose to the siphon or hook it over the 
edge of a sink with the “U” bend.
Small hand basins are not suitable.
The edge of the sink must be no more than 100 cm from 
the floor.
If you need to add an extension, use a flexible hose of the 
same size and secure the unions with screw-on hose clips. 
Maximum overall drain hose length: 2.50 m.
Maximum drain height (“U” bend): 100 cm.
Minimum drain height: 55 cm.
Important:
Make sure there are no kinks in the drain hose and take 
precautions against it falling while the washing machine is 
running.
A
BC
IFU_Alpha_electr_gb.fm  Page 16  Wednesday, March 30, 2005  9:32 AM
 
						

							GB 17
ELECTRICAL CONNECTION
Do not use extension leads or multi sockets.
Electrical connections must be made in accordance with local regulations.
1) Warning - this washing machine must be earthed
This washing machine is normally supplied with a mains lead having a plug fitted in the factory which has 
been checked for correct earth continuity. 
If the fitted plug is not suitable for your socket outlet, or if the machine’s mains lead is not fitted with a plug, 
you should fit a suitable new, good quality plug by following the instructions in (2) below.
Any unsuitable plug should be cut off and disposed of in order to avoid a possible shock hazard should it be 
inserted into a socket.
2) CONNECTION TO A REWIRABLE PLUG - to be carried out only by a qualified electrician
The wires in the mains lead are coloured in accordance with the following code:
BLUE - “NEUTRAL” (“N”)
BROWN - “LIVE” (“L”)
GREEN AND YELLOW - “EARTH” (“E”)
To fit a new plug, proceed as follows:
2.1 Polarized Plugs (e.g. 3 pin, 13 amp plug conforming to 
BS 1363A)
a.The GREEN AND YELLOW wire must be connected to the 
terminal in the plug which is marked with the letter “E” or by 
the Earth symbol  or coloured green and yellow.
b.The BLUE wire must be connected to the terminal which is 
marked with the letter “N” or coloured blue.
c.The BROWN wire must be connected to the terminal which is 
marked with the letter “L” or coloured brown.
2.2) Non-polarized plugs (e.g. 2 pin with side earth contact)
The wire which is coloured GREEN AND YELLOW must be connected to the earth contact. The other two 
wires should be connected to the two pins, irrespective of colour.
FUSE REPLACEMENT
If the mains lead of this washing machine is fitted with a BS 1363A 13 
amp fused plug, replace the fuse only with an A.S.T.A. approved type 
conforming to BS 1362 and proceed as follows:
Remove the fuse cover (A) and the fuse (B).
Fit the replacement 13 A fuse into the fuse cover.
Refit both into the plug.
For all other types of plug, the supply socket should be protected by 
a 16 A fuse or circuit breaker at the distribution board.
IFU_Alpha_electr_gb.fm  Page 17  Wednesday, March 30, 2005  9:32 AM