Whirlpool AWE 6377 User Manual

							GB 11
Appliance exterior and control panel

Clean with a soft damp cloth.

If necessary, a neutral household cleaner can be 
applied (do not use aggressive or abrasive products).
Appliance interior

After each washing, leave the lid open for some 
time to allow the inside of the appliance to dry. 

If you never or seldom wash your laundry at 
95°C, we recommend to occasionally run a 95°C 
programme without laundry, adding a small 
amount of detergent, to keep the interior of the 
appliance clean.
Lid seal

Check the condition of the lid seal periodically 
and clean it from time to time with a damp cloth.
Water inlet hose(s)

Check the hose regularly for brittleness and 
cracks. Replace if necessary.
Filter

Check and clean the filter regularly, at least 3 or 
4 times a year (see “Cleaning the Filter/ Draining 
Residual Water”).
Do not use flammable fluids for cleaning the appliance.
Recovering an object that falls between the drum 
and the tub
If an object accidentally falls between the drum and the tub, you 
can recover it thanks to one of the removable drum blades:
1.
Unplug the washing machine.
2.
Remove the laundry from the drum.
3.
Close the drum flaps and turn the drum a half-turn.
4.
Using a screw-driver, press on the plastic end while sliding 
the blade from left to right.
5.
It will fall into the drum.
6.
Open the drum: you can recover the object through the hole 
in the drum.
7.
Refit the blade from inside the drum:
Position the plastic tip above the hole on the right side of the 
drum.
8.
Then slide the plastic blade from right to left until it clips.
9.
Close the drum flaps again, turn the drum through half a turn 
and check the positioning of the blade at all its anchorage points.
10.
Plug the washing machine in again.
7
4
3
4
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							GB 12
TROUBLESHOOTING GUIDE
Your washing machine is equipped with automatic safety functions which detect and diagnose faults at an 
early stage and allow you to react appropriately. These faults are frequently so minor that they can be 
removed within a few minutes.
ProblemCauses, Solutions, Tips
Appliance does not start, 
no indicator lamps are on
Plug is not properly inserted in socket.

Socket or fuse does not function correctly (use a table lamp or similar 
appliance to test it).
Appliance does not start 
although “Start/Pause” 
has been pressed
Lid is not properly closed.

The “Lock buttons” function   has been activated (if available on your 
model). To unlock the buttons, push temperature and spin speed button 
simultaneously and hold them at least for 3 seconds. The key symbol on 
the display disappears and the programme can be started.
Appliance stops during the 
programme, and the 
“Start/Pause” light flashes
“Rinse hold” option is activated (if available on your model) and 
(Rinse hold) lights up in the programme sequence indicator - 
terminate “Rinse hold” by pressing “Start/Pause”
 or by choosing and 
starting “Drain”.

Programme has been changed - reselect desired programme and press 
“Start/Pause”
.

Programme has been interrupted and eventually lid has been opened - 
close lid and restart programme by pressing “Start/Pause”
.

The appliance’s safety system has been activated (see “Description of red 
indications”).

Water tap is not opened or water inlet hose is kinked (“Water tap closed” 
indication lights up).
Detergent dispenser 
contains residues from 
detergent/additives at end 
of wash
Detergent dispenser is not properly installed, or detergent dispenser is 
blocked (see “Care and Maintenance”).

Filter in the water inlet hose is blocked (see “Care and Maintenance”).
Appliance vibrates during 
spin cycle
Washing machine is not level; the feet are not properly adjusted (see 
“Installation”).

The transport bracket has not been removed; before using the washing 
machine, the transport bracket must be removed.
Final spin results are poor
The appliance has an imbalance detection and correction system. If 
individual heavy items are loaded (e.g. bathrobes), this system may reduce 
the spin speed automatically or even interrupt the spin completely in order 
to protect the washing machine.

Heavy items prevented spinning; add smaller articles of laundry and repeat 
spin cycle.

Excessive foam formation prevented spinning; select and start “Rinse & 
Spin” programme. Avoid excessive detergent dosing (see “Detergents 
and Additives”).

“Variable spin” button (if available on your model) has been set to a low 
spin speed, or “No spin” option (if available on your model) has been 
activated.
Programme time is some 
longer/shorter than 
initially displayed (only for 
appliances having a 
display which indicates 
the remaining 
programme time)Normal capacity of the appliance to adapt to factors that can have an effect 
on the wash programme time, e.g.: excess of foam formation, load 
imbalance due to heavy items of laundry, prolonged heating time resulting 
from reduced inlet water temperature.
Due to such influences, the programme time is recalculated and updated if 
necessary. On certain displays (depending on the model), an 
animation appears during such update periods.
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							GB 13
Description of red indications
Red indication lamp
lights upIndication on big 
display (if fitted on 
your machine)Description
Causes
Solutions
“Water tap closed”Appliance has no or insufficient water supply. The 
“Start/Pause”
 light flashes.
Check whether:

Water tap is fully open and water supply pressure 
is sufficient.

Kinks are present in water inlet hose.

Mesh filter of water supply hose is blocked (see 
“Care and Maintenance”.

Water hose is frozen up.

Safety valve inspection window of your water 
supply hose is red (provided your appliance has a 
water supply hose as shown on picture “A”
 - see 
previous chapter “Care and Maintenance”); 
replace the hose by a new one available through 
our After-Sales Service or your specialist dealer.
After problem has been removed, restart 
programme by pressing “Start/Pause”
. If the fault 
occurs again, contact our After-Sales Service (see 
next chapter).
“Clean pump”Waste water is not pumped out. The appliance 
stops in the corresponding programme step; unplug 
it and check whether:

Kinks are present in the drain hose.

Filter or pump is blocked (see chapter “Cleaning 
the Filter/ Draining Residual Water”; make sure 
the water has cooled before draining the 
appliance)
.

The drain hose is frozen up.
After problem has been removed, select and start 
“Drain” programme or push “Reset” button for at 
least 3 seconds; afterwards restart desired 
programme. If the fault occurs again, contact our 
After-Sales-Service (see next chapter).
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							GB 14
If your washing machine has no time display, check which of the previously described 
situations could be the origin of the fault and follow the corresponding instructions.
Red indication lamp
lights upIndication on display 
(if fitted on your 
machine)Description
Causes
Solutions
“Service”“bdd”
(in case your washing 
machine has no 
display: all lamps of the 
programme sequence 
indicator light up)Appliance stops during the programme.
“Drum flaps open” (the drum flaps have not been 
closed properly).
Push the “Reset” button   for at least 3 seconds 
and wait until the “Door open”   lights up. Open 
lid and close drum flaps, then select and start 
desired programme again. If fault persists, notify our 
After-Sales Service.
from “F02” to “F35”
(except “F09”)“Electrical module fault”
Select and start “Drain” programme or push 
“Reset” button   for at least 3 seconds.
“F09” “Water level too high” (after programme 
cancellation or false operating). Switch off appliance 
and then switch it on again, select programme 
“Drain” and start within 15 sec.
“FA” “Waterstop fault”
Switch off appliance, pull out mains plug and turn 
water tap off. Tilt appliance forward carefully to 
allow collected water to flow out from the bottom. 
Then:

Plug in the appliance again.

Turn the water tap on (if water immediately flows 
into the appliance without the appliance being 
started, there is a failure; turn off the tap and notify 
After-Sales Service).

Select and start the desired programme again.
“Fod” “Overfoaming”
Too much foam interrupted the wash programme.

Select and start “Rinse & Spin” programme  .

Afterwards select and start desired programme 
again, using less detergent.
If faults persist, unplug the appliance, turn off the 
water tap and contact our After-Sales Service (see 
next chapter).
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							GB 15
AFTER-SALES SERVICE
Before contacting After-Sales Service:
1.
Try to remedy the problem yourself (see 
“Troubleshooting Guide”).
2.
Restart the programme to check whether the 
problem has solved itself.
3.
If the machine continues to function incorrectly, 
call After-Sales Service.
Specify:

The nature of the problem.

The exact model of the washing machine.

The service code (number after the word 
SERVICE).
The After-Sales Service sticker is situated 
behind the filter cover or on the rear of the 
machine.

Your full address.

Your telephone number and area code.
As a priority, you should contact the After-Sales 
Service of the retailer who supplied you with the 
washing machine.
TRANSPORT AND HANDLING
1.
Unplug the washing machine.
2.
Turn off the tap.
3.
Remove the water supply and drain hose.
4.
Eliminate all water from the hoses and the washing machine 
(see “Cleaning the Filter/ Draining Residual Water”).
Wait for the water to cool so as to avoid any accidents.
5.
To facilitate moving the machine, pull the handle situated at 
the bottom front (if available on your model) out a little by 
hand and pull it out to the stop with the foot. Afterwards 
push the handle back into the original stable position.
6.
Fix the transport bracket again for transportation.
7.
Transport the washing machine upright.
IMPORTANT: 
Do not use the washing machine while the 
handle is pulled out.
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							GB 16
INSTALLATION
Removal of transport bracket
The washing machine is fitted with a transport bracket to 
avoid any possible damage during transport.
IMPORTANT: Before using the washing machine, the 
transport bracket at the back MUST be removed.
1.
Unscrew the two screws “A
” 
and the four screws “B
” 
with a flat screwdriver or a No. 8 hex nut box spanner.
2.
Remove the transport bracket.
3.
Replace the four outer screws “B
” on the machine and 
tighten them.
4.
Clip the two seals “C
” supplied into the openings “D
” of 
the washing machine.
Note: do not forget to replace and tighten the four 
outer screws.
2
1
1
4 C
A
B
D
1
4 D
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							GB 17
Adjust the feetInstall the washing machine on a level surface, near to 
electrical, water and drain connections.
If the floor is uneven, adjust the feet (do not insert pieces of 
wood, cardboard etc. under the feet):
1.
Loosen the locknut using the wrench provided.
2.
Adjust the height of the feet by hand.
3.
Retighten the locknut by turning it anti-clockwise.
Make sure that the feet are resting correctly on the 
floor and that the washing machine is perfectly level and stable (use a spirit level).
The washing machine can be installed in an area 40 cm wide 
and 63 cm deep.
Note: 
if you install the machine on thick carpet, adjust the 
feet to ensure that there is sufficient space under the 
machine for the air to circulate.
Connect the water inlet hose
1.
Carefully screw the water inlet hose “A
” (see pictures 1
, 
2
 or 3
, depending on the model) onto the tap by hand.
2.
Make sure there are no kinks in the hose.
3.
Check water-tightness of tap and washing machine 
connections by turning the tap completely on.
It the hose is too short, replace it with a suitable hose 
available through our After-Sales Service or your specialist 
retailer.
Periodically check the hose for brittleness and cracks. 
Replace it if necessary by a new hose available through our 
After-Sales Service or your specialist retailer.
The washing machine can be connected without a non-
return valve.
3
1
A
2
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							GB 18
Water stop anti-flooding system
(see inlet hose type as shown on the right - depending on 
model)

Screw the hose to the water supply tap. Turn the tap fully 
on and check the water-tightness of the connection.

The washing machine must not be connected to the 
mixing tap of a non-pressurized water heater!

The inlet hose and the plastic enclosure contain 
(depending on model) electrical components: do not cut 
the hose and do not immerse the enclosure in water.

If the flexible hose is damaged, unplug the washing 
machine from the mains immediately, turn off the tap and 
replace the hose.
If the flexible hose is too short, replace it with a 3 m Water 
Stop hose (available from After-Sales Service or from your 
dealer). This operation must be carried out exclusively by a 
qualified technician.
Connect the water drain hose
1.
Unhook the drain hose from the left clip, see arrow “A
” 
on picture.
Important:
Do NOT loosen the drain hose from the right 
connection, see arrow “B” on picture. Otherwise, there 
is the risk of leakage and of scalding with hot water.
2.
Fix the “U” bend (“C
”) at the very end of the drain hose.
3.
Connect the drain hose to the siphon or hook it over the 
edge of a sink with the “U” bend and fix it properly.
Small hand basins are not suitable.
The edge of the sink must be no more than 100 cm from 
the floor.
If you need to add an extension, use a flexible hose of the 
same size and secure the unions with screw-on hose clips. 
Maximum overall drain hose length: 2.50 m.
Maximum drain height (“U” bend): 100 cm.
Minimum drain height: 55 cm.
Important:
Make sure there are no kinks in the drain hose and take 
precautions against it falling while the washing machine is 
running.
A
B
C
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							GB 19
ELECTRICAL CONNECTION
Do not use extension leads or multi sockets.
Electrical connections must be made in accordance with local regulations.
1) Warning - this washing machine must be earthed
This washing machine is normally supplied with a mains lead having a plug fitted in the factory which has 
been checked for correct earth continuity. 
If the fitted plug is not suitable for your socket outlet, or if the machine’s mains lead is not fitted with a plug, 
you should fit a suitable new, good quality plug by following the instructions in (2) below.
Any unsuitable plug should be cut off and disposed of in order to avoid a possible shock hazard should it be 
inserted into a socket.
2) CONNECTION TO A REWIRABLE PLUG - to be carried out only by a qualified electrician
The wires in the mains lead are coloured in accordance with the following code:
BLUE - “NEUTRAL” (“N”)
BROWN - “LIVE” (“L”)
GREEN AND YELLOW - “EARTH” (“E”)
To fit a new plug, proceed as follows:
2.1 Polarized Plugs (e.g. 3 pin, 13 amp plug conforming to 
BS 1363A)
a.
The GREEN AND YELLOW wire must be connected to the 
terminal in the plug which is marked with the letter “E” or by 
the Earth symbol  or coloured green and yellow.
b.
The BLUE wire must be connected to the terminal which is 
marked with the letter “N” or coloured blue.
c.
The BROWN wire must be connected to the terminal which is 
marked with the letter “L” or coloured brown.
2.2) Non-polarized plugs (e.g. 2 pin with side earth contact)
The wire which is coloured GREEN AND YELLOW must be connected to the earth contact. The other two 
wires should be connected to the two pins, irrespective of colour.
FUSE REPLACEMENT
If the mains lead of this washing machine is fitted with a BS 1363A 13 
amp fused plug, replace the fuse only with an A.S.T.A. approved type 
conforming to BS 1362 and proceed as follows:
Remove the fuse cover (A) and the fuse (B).
Fit the replacement 13 A fuse into the fuse cover.
Refit both into the plug.
For all other types of plug, the supply socket should be protected by 
a 16 A fuse or circuit breaker at the distribution board.
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