Whirlpool Adg 9960 Quick Reference Guide

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-1-Chart
PROGRAMS 
SELECTION 
BUTTONPush “Programs” button 
(repeatedly) until the 
indicator of the required 
program lights up (see 
“Table of programs” - 
next page).BEFORE USING THE APPLIANCE FOR THE FIRST TIME CAREFULLY READ THIS QUICK REFERENCE GUIDE AND THE ASSEMBLY INSTRUCTIONS!
MULTIZONEAllows you to choose the 
washing zones. Press this 
button (repeatedly) to 
select the wash zones:
both racksonly lower rackonly upper rack 
(including 
cutlery rack)
 - indicator lits
DELAYED START 
BUTTONPush the button 
(repeatedly) to delay the 
start of the  program. 
Adjustable from 1 to 24 
hours. With each press of 
the button, the delayed 
start indicator increases 
by one hour and after 24 
restarts from 0. Then 
press the START button. 
The dishwasher will start 
after the set time.
RINSE AID INDICATOR
When lit (at the end of the 
cycle), the rinse aid 
dispenser needs to be 
refilled.
ADG 9960
5019 396 03522
POWER CLEAN 
MAXThanks to the additional 
power jets this option 
provides a more intensive 
and powerful wash in the 
lower rack, in the specific 
area. This option is 
recommended for 
washing pots and 
casseroles (see page 7). 
Press this button to 
activate Power Clean (the 
indicator lights up).
TA B L E T  S E T T I N GThis setting allows to 
optimize the cycle 
performances according 
the type of detergent 
used. Push the Tablet 
button for 3 seconds (until 
the indicator lights up) if 
you are using the 
combined detergents in 
tablet (rinse aid, salt and 
deteregent in 1 dose). If 
you are using powder 
detergent or liquid 
detergent, the Tablet 
indicator on the control 
panel has to be off.
SALT INDICATOR
When lit (at the end of the 
cycle), the salt reservoir 
needs to be refilled.
WASH TIME DISPLAY
Indicated the cycle duration and the remaining time (h:min). With 
“Delayed start” selected it indicates the time remaining until program 
start (h.00) - below 1h (0:min).
If “Fx Ey” messages appears on the display, see page 9 - chapter 
“What to do if...”.
THE CONTROL PANEL OF THIS DISHWASHER ACTIVATES PUSHING ANY BUTTON EXCEPT CANCEL/OFF BUTTON.
FOR ENERGY SAVING THE CONTROL PANEL DEACTIVATES AUTOMATICALLY AFTER 30 SECONDS IF NO CYCLE HAS STARTED.
START/RESUME 
BUTTONPush this button to start 
the selected program: the 
indicator lights up and 
goes off at the end of the 
program. 
When the door is opened 
during a washing cycle, the 
cycle is temporarily 
paused: the Start indicator 
blinks.
To resume the cycle push  
Start button and close the 
door within 3 seconds.
CANCEL/OFF 
BUTTONPush this button to switch 
off the control panel.
If pressed when a program is running it cancels the program ongoing draining water for 1 minute (0:01 is shown into the display).If pressed when the dishwasher is switched off, it drains any possible liquids from dishwasher (1 minute process).
OPERATION 
INDICATOR
A LED light projected 
on the floor indicates 
that the dishwasher is working.
Quick reference guide
 
						

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-2-
Chart
1) Program data obtained in conformity with European standard EN 50242, obtained under normal conditions (without additional options) 
and may vary depending on conditions. Differences of up to 20 minutes are possible with sensor programs as a result of the appliance’s 
automatic calibration system.
2) Reference program for energy label in compliance with EN 50242 regulations. - Note for Testing Institutes: for detailed information on 
the EN/Standard loading comparison test and other tests, contact the following address: “[email protected]”.
Table of programs
Deter-
gent
Consumption
P
Programs
Available
options
Loading instructions
Litres
kWh
Minutes
1)
1
Aqua Steam
40-70°C
Delay
Multizone
Power Clean
Soaking or hand pre-treatment is no longer 
needed on any kind of items. Steam is used to 
soften soil and its action is particularly effective 
on coffee, tea and lipstick stain on glasses and 
cups. Furthermore, thanks to the combination 
with 6th Sense, optimization of time, energy 
and water is guaranteed because it adapts the 
washing cycle to the level of soil.
X
7-14
0.99-1.80
70-185
2
Pre-Wash
cold
Delay
Multizone
Crockery to be washed later.
—
4.0
0.03
14
3
Glasses
40°C
Delay
Multizone
Light soiling, for example glasses and cups.
X
10.0
0.85
100
4
Quickwash
45°C
Delay
Multizone
Lightly soiled crockery, with no dried-on 
food.
X
11.0
0.80
30
5
Eco
2)
50°C
Delay
Multizone
Power Clean
Normally soiled crockery. Energy-saving 
program.
X
11.0
0.98
170
6
Daily
60°C
Delay
Multizone
Normally or heavily soiled crockery.
X
13.0
1.25
120
Quick reference guide
 
						

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-3-
First time use
1- salt reservoir
2- rinse aid dispenser
3- detergent dispenser
4- racks system
5,6,7,8- available functions on the panel
9- filters
10- spray armsWater hardness should be set 
only before the first wash or if 
water hardness has been 
changed
1
Visual indicator 
(depending 
on the model).
Unscrew cap.
Fill the salt reservoir with water 
before the first wash only.
(depending on the model)
The salt level indicator lamp may remain lit 
at the end of several wash cycles. If the 
water hardness level falls within category 
(soft), no salt is required.
Salt indicator on the control panel
Salt indicator on the salt reservoir cap
The indicator lamp lights up when SALT 
NEEDS TO BE ADDED.
green: OK.
clear: NEEDS TO
BE ADDED
Daily check
Filling the salt reservoir - 
Dissolve limescale (not necessary if water hardness level is set to “soft”!)
Screw on the cap. 
Salt residual 
around the cap 
need to be 
removed. Some 
salt reservoir have 
a level indicator 
integrated in the 
cap (see below 
how to check).
At first time use, the salt reservoir has to be filled independently from water hardness level 
(see description below in step 1 “Daily check”).
-Press and hold together Programs
 and CANCEL/Off
 buttons for minimum 3 seconds.
- The current water hardness setting will be visible on the display.
-Press the Programs
 button to increase setting. Value range goes from 1 to 7 (when the level reaches 7, the next press of 
the start button will set the level back to 1).
- Wait 30 seconds (control panel switches off) or press Start/Resume
 button to save setting.1.Ask your water supply company what the water hardness
 is...
2....enter this value 
on your dishwasher
Suggestions for detergent use
German
degrees °dH
French
degrees °fH
English
degrees °eH
Wa t e r  h a rd n e s s
level
Insert value is shown 
in the display
Gel or Powder
(rinse aid and salt)
Ta b l e t s
0 - 5
0 - 9
0 - 6.3
Soft
1
go to step 1 
(see “Daily
check”)
6 - 10
10 - 18
7 - 12.6
Medium
2
11 - 15
19 - 27
13.3 - 18.9
Average
3
16 - 21
28 - 37
19.6 - 25.9
Medium-hard
4
if water is
HARD extra salt 
needs to be 
added
(go to step 1,
“Daily check”)
22 - 28
38 - 50
26.6 - 35
Hard
5
29 - 35
51 - 63
35.7 - 44.1
Ve r y  h a r d
6
36 - 50
64 - 90
44.8 - 62.4
Extremely hard
7
Add salt 
(never add detergent!)
min. 0.8 kg/max. 1 kg
Water hardness level is 
factory set for medium-hard 
water (level 4).Even if you use tablets 
which include salt 
functionality, you must still 
add regeneration salt since 
such detergents are not 
effective enough at 
softening hard water.
How to set water hardness in order to always assure the best cleaning results
 
						

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Daily check
3
Daily use
Adding detergent - 
Use only detergent specifically for dishwashers in accordance with the supplier’s recommendations
Open the cover A 
(press the dedicated button).
Only fill the 
detergent 
dispenser prior to 
starting a wash 
program.Shut the cover 
by pressing dedicated ribs. Insert detergent: Tablet / powder / liquid
 
into the big chamber.
Use only one tablet per one cycle, 
only placed in detergent 
dispenser.
All types of tablets can be used, 
but for 2 in 1 type adding of salt is 
mandatory.
If required, 
open the 
cover B 
(press the 
dedicated 
button).Add rinse 
aid
 to the 
max. line 
~150 mlThe rinse aid dosage can be 
adjusted to the detergent 
used. The lower the setting, 
the less rinse aid is dispensed 
(factory setting: position 4).
Press the button to open the 
cover B. Using a coin or 
similar object, turn the arrow 
to the desired setting. After 
adjusting the rinse aid setting, 
shut the cover again. Visual 
indicator
2
Check the rinse aid indicator to check the 
level into the dispenser.
(depending on the model)Rinse aid indicator on the control panel
Rinse aid indicator on the dispenser
The indicator lamp lights up when 
RINSE AID NEEDS TO BE ADDED.
dark: OK.
clear: NEEDS TO BE ADDED
Only use rinse aids recommended for use in domestic dishwashers. Immediately
 wipe away any rinse aid spilt accidentally. This prevents the formation of excess suds which can cause 
a fault function of the appliance.If there are streaks: reduce the dosage by turning the dial to a lower setting (1-3). If crockery is not perfectly dry: increase the dosage by turning the dial to a higher setting (5-6). 
Plastic dishes have more difficulty drying and a higher rinse aid setting will not improve the situation.Detergents with rinse aid incorporated may be effective only with longer programs. In the case of shorter programs, detergent residue may be a problem (if necessary, use powder 
detergent). Detergents with rinse aid incorporated tend to form excess suds.
Adding rinse aid 
(not necessary when you use tablets). How to adjust the rinse aid dosage regulator
 
						

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-5-
How to load the racks
4
A - Two trays to load cutlery
Position 1 Position 2
This positions is ideal to load both cutlery, 
and long tools.Adjust the upper rack in lower position 
before to move the cutlery rack in 
Position 2 (see description in the following 
page).
Load cutlery with the handle into the pins. Knives or cutlery with bulky handle can be 
loaded with the head into the pins. Cutlery rack
 
						

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-6-
How to load the racks
4
D
 - CLOSEDD
 - OPEN
You can load dishes up to Ø 20 cm in the upper rack ONLY if the rack is in lower position (see below how to adjust the upper rack).
In the upper rack you can load glasses, cups, bowls and, in the right 
side of the rack, you can load the dessert dishes.Adjustable glass holder - B (provided in some models)
helps to load stemmed glasses.
How to adjust upper rack height (if available) - It could be useful 
to lift up upper rack to have more space in lower rack or bring it 
down to load long stem glasses.
- Grasp and take out the two lateral handles (
C) must be on same 
level
 and lift up or take down the upper rack.How to remove cutlery rack and/or upper rack (if available) - It could 
be useful to remove cutlery rack to load stem glasses in upper rack and/or 
remove upper rack to load bulky items in lower rack. 
- Open the two retainers (
D) to take off the rack. When the rack is in 
place the retainers must always be closed.
Upper rack
 
						

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How to load the racks
4
Arrange crockery so that water does not collect in cavities, ensuring that the spray arms turn freely. Only use dishwasher-proof crockery and dishes. 
Do not use the dishwasher for washing wooden items, aluminium, tin, silver cutlery or decorated crockery (unglazed). In the baskets, dishes (e.g. plates, 
bowls, pots) must be placed in a correct way to let water flow down!
In the lower rack plates and pots can be loaded. 
Vertical plate holders 
(E) can be folded down to create more space to load pots.When the “Half load/Multizone” is selected the 
cutlery basket - F 
(provided in some models) can be placed in the lower rack.
Power Clean 
uses the 
special water 
jets in the rear 
of cavity to 
wash more 
intensively the 
high dirty 
items.How to use Power Clean
1. Adjust the Power Clean area (
G) folding down the 
rear plate holders to load pots.2. Load pots and casseroles inclined vertically in Power 
Clean area. 
P o t s  h a v e  t o  b e  i n c l i n e d  t o w a r d s  t h e  
power water jets.
5
Switching on the appliance. Press any button (except CANCEL/Off button) to switch on the control panel and start programming.
Lower rack
 
						

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-8-
Switching off the appliance. Everything OK...Wash cycleSelect program6
7
8
Maintenance and care
Maintenance and careRectifying minor faults yourself...109
Overview of programs
The max. possible number of programs is illustrated in the chapter “Chart”. The corresponding programs for your appliance can be found on the panel (page 1).
Choose program according to the attached Table of programs (page 2).
Duration of the program depends on the external conditions in the apartment, temperature and pressure etc.
After the program is completed appliance turns into Standby
 mode automatically. All indicator lamps switch off. 
Exercise caution when opening the door: beware of hot steam. 
Unload the appliance starting from the lower rack in order to avoid any residual drips of water falling onto crockery below.
Filters
Check and 
clean if 
necessaryUnscrew 
microfilter (1), 
remove it (2) 
and remove 
fine sieve (3)...Rinse under 
running water...Screw on microfilter NOTE MARK!
Unscrew 
and remove 
lower arm... Spray arms 
Remove
blockages/
deposits.Insert
Clean spray 
nozzles under 
running water
(use toothpicks 
if necessary)...Insert and screw on upper and lower arms tightly.
Unscrew 
and remove 
upper arm...
The dishwasher door must be closed and the water tap open.To pause the program (e.g. if you want to insert an item):- Open the door with caution (the program pauses) and insert 
the item/s,
(beware of HOT steam!)
.
-Press the START
 button and close the door within 3 seconds 
(the program resumes the cycle from where it was 
interrupted).
To Cancel the program on running:- Open the door, press the CANCEL/
Off 
button and close the door.
- (Water drains for up to 1 minute then 
the appliance switches off).
To change the program in progress:- Open the door, press the CANCEL/Off
 button to cancel the 
running program and close the door.
- (Water drains for up to 1 minute then the appliance switches off).
- Open the door and press any button except CANCEL/Off
 button to 
switch on the appliance.
- Select a new program.
- Press the START
 button and close the door within 3 seconds
 
						

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-9-
What to do if...
If a fault occurs, before contacting
 the After-sales Service, make the following checks to try and remedy the problem.
Most faults can be remedied by taking the following courses of action, quickly restoring normal appliance operation.
How the faults are shown on the display: Function number “F”x
 - blinkingError number “E”y
 - blinking 0.5 sec. pause
The appliance...
Possible causes...
Solutions...
...is not working/will not start
- The appliance must be switched on.
- Check the household circuit fuse if there is no power supply.
- The dishwasher door doesn’t close.
- Check if the dishwasher’s door is closed.
- “Delayed start” option is ON.
- Check whether the “Delayed start” option (if available) has been selected. If it has, the 
appliance will only start once the set time has elapsed. If necessary, set the delayed start to 
“0” (RESET the appliance).
...shows “F6 E2”
- Water tap closed.
- The water tap must be open.
- Kinked water inlet hose or clogged inlet filters.
- The water inlet hose must not be kinked and the relative inlet filter in the water tap 
connector must not be clogged.
...shows “F6 E7” or “F6 E1”
- Water pressure too low.
- The water tap must be fully open during water inlet (minimum capacity: 0.5 litres per minute).
- Kinked water inlet hose or clogged inlet filters.
- The water inlet hose must not be kinked and the relative inlet filter in the water tap 
connector must not be dirty.
...shows “F6 E3”/wash program ended 
too early (dishes are dirty and wet)
- Dirty or clogged filters.
- The filters must not be dirty or clogged.
- Too little water in the dishwasher’s water system.
- Concave items (e.g. bowls, cups) must be arranged facing downwards in the rack.
- Drain hose incorrectly fitted.
- The drain hose must be fitted correctly (for high mounted appliances, leave min. 200-400 
mm from the lower edge of the appliance) - see Assembly instructions.
- High level of foam inside.
- Repeat without detergent or wait until foam disappears.
...shows “F8 E1”
- Dirty filters.
- Clean the filters.
- Kinked drain hose.
- The drain hose must not be kinked.
- Syphon hose connection closed.
- The closure disk of the syphon hose connection must be removed.
After taking the above course of action, the fault message must be reset. In the majority of cases the fault is thus eliminated.
RESET:
Press the CANCEL/Off 
button.
Close the door.
Water drains automatically for up to 1 minute.
The appliance is now ready to be restarted.
 
						

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-10-
What to do if...
Crockery and cutlery... Possible causes... Solutions...
...are not perfectly clean/have 
food residues
- Too little space between dishes (incorrect 
arrangement of the concave items in the rack).
- Arrange crockery so that items do not touch each other. Concave items (e.g. 
bowls, cups) must be arranged facing downwards in the rack.
- Too little detergent; detergent too old or 
incorrectly stored.
- If necessary, use more detergent, observing the manufacturer’s indications as 
regards dosage. Always store detergent in a dry place and do not store it for 
excessively long periods of time.
- Temperature not high enough for heavily 
soiled crockery.
- For heavily soiled crockery, select a wash program with a higher temperature (see 
Table of programs - chapter “Chart” - page 2).
- Loading of the dishwasher using lower and 
upper rack at the same time with “Half 
load/Multizone” option.
- If you select the “Half load/Multizone” option (if available), remember to load 
only 
the upper rack or 
only the lower rack to increase washing power and thus obtain 
optimum wash results.
- Frequent use of Eco 50°C.
- In the event of frequent use of the Eco 50°C program (if available), from time to 
time select the Intensive 70°C program (if available).
- Clogged spray arms, dirty filters or not 
fitted correctly.
- The spray arms must not be clogged, the filters must not be dirty and must be 
fitted correctly (see page 8, “Maintenance and care“).
- Spray arms stuck impeded by crockery or 
cutlery.
- The spray arms must be able to turn freely and must not be impeded by crockery or cutlery.
...salt indicator lit
- Use tablets for soft water.
- Set “Tablet” option; if this option is not available, it is normal for the salt indicator to light up.
...have deposits: regeneration salt 
residue
- Water too hard.
- In areas with very hard water, more regeneration salt needs to be added (see page 3, 
“How to set water hardness”).
- Salt reservoir cap open.
- Close the salt reservoir cap properly.
- Not enough rinse aid.
- If you use a combined action detergent, try adding more rinse aid.
...are not dry
- Plastic containers dry badly.
- Synthetic materials do not dry well; if wet at end of cycle, wipe dry.
- Clean dishes left in dishwasher for a long 
time after end of cycle (e.g. when using 
“Delayed start” option).
- In this situation, the presence of drops of water on dishes and on the sides of the 
dishwasher is normal. 
Try releasing the door 5 minutes before removing the dishes.
- Incorrect arrangement of the concave 
items in the rack.
- Arrange crockery so that water does not collect in cavities.
- Incorrect dosage the rinse aid.
- Increase the dosage of rinse aid (see page 4, “Adding rinse aid”).
-Rapid program selected.
- The Rapid program 40°C / 45°C is intended for quickly washing lightly soiled 
dishes. If used for a full load of medium/heavy soiled dishes, the dishes may not dry 
completely. If so, select a standard-length program. For best results, open the door 
after the end of the program and wait 15 minutes before unloading the dishwasher.