VoiceTrak Voice Mail Auto Attendant System User Guide

mailbox number lengths are more reliable and will result in faster 
connections.  See also Extension Length parameter at the top of 
Customer Parameters - Page 1 on the computer screen.  We 
STRONGLY recommend fixed length mailbox numbers. 
 
Distribution List Prefix  
Number When internal messages are sent to a distribution list they must be 
preceded by a digit.  If you use mailbox numbers which begin with a 
7, you must use a different digit as the prefix digit for distribution 
lists.  It is strongly...

 
Tips, Troubleshooting and Solutions 
 
 
  
Note: If VoiceTrak is running and you want to exit, NEVER just power down or reset the 
computer.  To exit VoiceTrak, touch the ALT key until the system asks for your 
password.   After you type the password and touch , a menu bar will appear.  
Select Main and press .  Two options are available for system shutdown:  Exit 
VoiceTrak while system idle or Exit VoiceTrak immediately.  Choose the option you 
desire.  You have safely stopped the system.  Any other...

 
VoiceTrak wont answer the call. 
If you dont see data moving on the main screen and cant hear voices: 
√ Is VoiceTrak physically connected to your phone system?  MAKE SURE.  
Repeat this test for each PBX port you plan to use:  Connect a single li\
ne 
telephone to the PBX port.  Call that extension.  Does it ring?  Can you\
 
make calls from the extension?  Have you correctly connected to the 
VoiceTrak RJ14 ports?  Did a rodent chew through the base cord (it 
happens!) 
√ You may have another...

VoiceTrak will show the number being dialed and the state of the call--
answered or busy. 
√ Does the class of service on the phone system trunk allow outside calls?\
  
Can you connect a single line phone to the last VoiceTrak port and make \
the outcall manually? 
 
It may be necessary to monitor the port with a test set to determine the problem.   
 
Random Tips 
√ Mailbox numbers should be the same as extension numbers.   
   
Note: If your system supports message waiting lights or stutter tones,...

F
 
AXTrak 
 
FAXTrak is an optional add-on module available with VoiceTrak.  FAXTrak \
requires a 
special fax board and special VoiceTrak software.  FAXTrak allows caller\
s to transfer 
via VoiceTraks automated attendant to a special department.  From this department, 
callers may enter a document number, then follow the system instructions to enter their 
fax number.  
 
Some companies prefer to provide a master document list.  VoiceTrak uses\
 this 
approach.  Callers are prompted to enter the...

Mapping 
Map a keypress from the main salutation to transfer to a department.  The following 
action codes are available: 
 
Action Code F One-touch keypress to access specific document.  Only a few fax 
documents can be offered this way.  It makes sense to include only 
the most popular fax requested - typically the master document 
which lists all other fax documents. 
 
Action Code P Dial a three-digit number and add a fax to the selection list.  When 
the action code D is executed, the caller is...

522 No faxes have been selected. 
 
523 The faxes you selected are... 
 
524 End of list. 
 
525 The fax documents you requested will be sent shortly.  FAXTrak will make two 
attempts to call if the fax machine is busy or not answered.  Thank you \
for using 
FAXTrak by VoiceTrak. 
 
Creating Fax Documents 
Documents must be converted or created using ASCII, PCX or DCX format and 
imported to the VoiceTrak machine.  Documents should be saved with a DCX or PCX 
extension and then copied to the C:\FAXDOCS...

VoiceTrak Prompts 
 
 
These recordings may be re-recorded via telephone.  Access VoiceTrak and\
 touch **. 
 Enter the master password.  Touch 1 for Voice Prompt maintenance.  
 
Note:  These recordings were produced with professional equipment and 
recordings made via telephone will not have the same sound quality of the 
originals.  To discuss modification of these prompts, or recording customized 
greetings for your company, contact VoiceTrak at 770-945-17760. 
 
005 - Im sorry, that extension is...

dont know the extension, touch 8 for dial by name.  To remain on hold for this extension, touch the # sign. 
 To leave a message, touch 3.  To disconnect, touch star. 
 
052 - That extension is busy.  Touch the pound sign to remain on hold, 3 to leave a message, enter 
another extension, or touch star to exit. 
 
053 - ..notification entry.  Touch 1 to review, or 2 to proceed.  Touch the pound sign to exit. 
 
055 - Using the letters on your telephone, enter the first three letters of your parties first...

108 - Im sorry, you do not currently have access to that feature.  Please see your system administrator. 
 
109 - Im sorry, that is not a valid entry. 
 
110 - You have ... 
 
112 - ... new messages 
 
113 - ... new message 
 
114 - ... old messages 
 
116 - ... old message 
 
121 - You have no more messages. 
 
122 - To review your message, touch 1.  To save this message touch #, or\
 to erase this message, touch 
star.  To transfer this message to another user, touch 8. 
 
123 - To save this message,...