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Vodavi Discovery Acd User Guide

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    Page 1 Increase Sales Increase Agent ProductivityReduce Abandoned Calls Reduce Time in QueueReduce Operating Expenses Increase Service User Guide for MIS Reporting Package TheEnd-to-EndSolution for theOne-on-OneBusiness.
    Page 2 User Guide 92$9, 7(&+12/2*
    Page 3 &RS\ULJKW ‹  92$9, 7(&+12/2*
    Page 4 LVFRYHU\ $& (QG 8VHU *XLGH L Contents Introduction .........................................................................1 Real Time Screens ...............................................................1 Color Codes of Displays ..................................................2 Real Time Window ..........................................................2 Creating a composite real time screen .............................3 Graph Windows...
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