Vizio E550i-A0 HDTV User Manual

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Using VIZIO  Internet  Apps
VIZIO Internet Apps (VIA) delivers popular online content to your 
TV. VIA features a selection of Apps that allow you to watch movies 
and TV shows, listen to music, get weather and news information, 
and more–all on demand!
A high-speed internet connection is required to 
receive product updates and to access online 
content.
See Connecting to your Network on page 16 if your TV is not 
yet connected to your home network.
UsIng the  VIA shOrtcUt B UttOns
Use the four colored buttons on the remote to perform common 
VIA tasks:
• Yellow - Move or delete an App 
from the VIA Dock. In some 
Apps, this button is also used 
to create a 
snippet, which 
makes certain information 
available from the App Dock. 
Once created, the snippet is 
available from the App Dock 
by highlighting the App and 
pressing  Up/Down Arrow.
•  Blue - Change the size of the 
main display window when an 
App is open in the sidebar.
•  red - Exit from an open App or to close the App Dock.
•  green - View settings for an open App.
UsIng the  VIA DOck
The VIA Dock is where all of your VIA Apps are accessed.
To use the VIA Dock and launch an App:
1 . Press the V Button on the 
remote.
2 .  Highlight a VIA App by scrolling 
left and right using the Left/
right Arrow buttons on the 
remote. (The highlighted App 
is in the lower left corner of the 
screen.)
3 .  Launch a VIA App by 
highlighting it and pressing the 
Ok button on the remote.
Moving an App on the VIA Dock
You can personalize your VIA Dock by moving Apps.
To move an App:
1 .  Press the V Button on the remote.
2 .  Highlight a VIA App by scrolling left and right using the Left/
right Arrow buttons on the remote. (The highlighted App is 
in the lower left corner of the screen.)
3 .  Press the Yellow VIA  shortcut button.
4 .  Use the Left/right Arrow buttons to move the App to the 
new location on the VIA Dock.
5 .  Highlight  Done editing and press Ok to drop the App in the 
new location.  
						

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Adding a new App to the VIA Dock
Though your TV arrives pre-loaded with featured VIA Apps, new 
Apps are continually being added to the Connected TV Store. 
The VIA Dock can hold a total of 17 Apps.
To add a new App:
1 . Press the V Button on the remote.
2 .  Highlight the connected tV  store App by scrolling left and 
right using the Left/right Arrow buttons on the remote. (The 
highlighted App is in the lower left corner of the screen.)
3 .  Select  connected tV  store by pressing the Ok  button. The 
Connected TV Store is displayed.
4 .  Use the Arrow and Ok buttons to select a new App.
5 .  Highlight Install App and press Ok.
removing an App from the VIA Dock
To remove an App:
1 .  Press the V Button on the remote.
2 .  Highlight the App you want to delete by scrolling left and 
right using the Left/right Arrow buttons on the remote. (The 
highlighted App is in the lower left corner of the screen.)
3 .  Press the Yellow VIA  shortcut button.
4 .  Highlight  Delete Bookmark and press Ok. The TV  displays, 
“Are you sure you want to delete this bookmark?”
5 .  Highlight  Yes, delete and press Ok.creAtIng AnD MAnA gIng User PrOfILes
User profiles allow you to keep a customized set of Apps in the 
VIA Dock. For each profile you create, a different set of Apps and 
App settings are saved.
creating an Owner PIn
Creating an owner PIN allows you to restrict access to the 
Administrative Controls menu in the Profile App. You can also 
restrict other profiles from installing new Apps.
To create an owner PIN:
1 . Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the Ok button. The Profile App is 
displayed.
4 .  Highlight  Administrative controls and press Ok. T h e  
Administrative Controls menu is displayed.
5 .  Highlight  create Owner PIn and press Ok. The Owner PIN 
menu is displayed.
6 .  Highlight  create Owner PIn and press Ok. The PIN Creation 
menu is displayed.
7 .  Enter a 4-digit passcode using the number Pad on the 
remote or the on-screen number pad. Write down your 
passcode and save it in a secure location. 
8 .  Highlight  Ok and press Ok. The PIN Confirmation menu is 
displayed.
9 .  Re-enter your 4-digit passcode. Highlight Ok and press Ok. 
The Security Question dialog is displayed. Press Ok.
10.  Highlight a security question and press Ok. The  Security   
						

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Answer menu is displayed.
11.  Enter your security answer using the on-screen keyboard 
and press Ok. The Create Profile menu is displayed.
12.  Highlight  Done and press Ok.
creating a new User Profile
To create a new user profile:
1 .  Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the Ok button. The Profile App is 
displayed.
4 .  Highlight  Administrative controls and press Ok. (If you have 
an Owner PIN, you must enter it now.) The Administrative 
Controls menu is displayed.
5 .  Highlight  create Profile and press Ok. The Create Profile 
menu is displayed.
6 .  Highlight the name field and press Ok. 
7 .  Enter your name using the on-screen keyboard, then press 
Ok. The Create Profile menu is displayed.
8 .  Highlight  Avatar and press Ok. The Avatar menu is displayed.
9 .  Highlight a picture for your profile and press Ok. The  Create 
Profile menu is displayed.
10.  Highlight  create Profile PIn and press Ok. The PIN Creation 
menu is displayed.
11.  Enter a 4-digit passcode using the Number Pad on the 
remote or the on-screen number pad. Write down your 
passcode and save it in a secure location.  12.
 Highlight  Ok and press Ok. The PIN Confirmation menu is 
displayed.
13.  Re-enter your 4-digit passcode. Highlight Ok and press Ok. 
The Security Question dialog is displayed. Press Ok.
14.  Highlight a security question and press Ok. The  Security 
Answer menu is displayed.
15.  Enter your security answer using the on-screen keyboard 
and press Ok. The Create Profile menu is displayed.
16.  If you would like to prevent the user of this new profile from 
installing new Apps, turn Limit Profile to On. (You need an 
Owner PIN. Enter it after turning Limit Profile to On.)
17.  Highlight  Done and press Ok.  
						

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removing a User Profile
To remove a user profile:
1 . Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the Ok button. The Profile App is 
displayed.
4 .  Highlight  Administrative controls and press Ok. (If you have 
an Owner PIN, you must enter it now.) The Administrative 
Controls menu is displayed.
5 .  Highlight  remove Profile and press Ok. The Remove Profile 
menu is displayed.
6 .  Highlight the name of the profile you want to remove and 
press  Ok. The TV displays, “Are you sure you want to delete 
this profile? This operation cannot be undone.”
7 .  Highlight  Ok and press Ok.restOrIng the VIA  DOck t O the fAct Or Y 
Def AUL t settIngs
The VIA Dock, and all of its installed Widgets can be restored to 
the factory default settings.
If you restore the VIA dock to the factory-default 
settings, all changes you have made to the VIA dock 
will be lost!
To restore the VIA Dock to the factory default settings:
1 . Press the V Button on the remote.
2 .  Highlight the Profile App by scrolling left and right using the 
Left/right Arrow buttons on the remote. (The highlighted 
App is in the lower left corner of the screen.)
3 .  Select the App by pressing the Ok button. The Profile App is 
displayed.
4 .  Highlight  system settings and press Ok. The System Settings 
menu is displayed.
5 .  Highlight  restore factory settings and press Ok. The TV 
displays, “Are you sure you want to proceed?”
6 .  Select  restore f actory settings and press Ok. The TV 
displays, “Are you sure?”
7 .  Highlight  restore factory settings and press Ok.
8 .  Wait 5 seconds for the TV to restart.   
						

							ATroubleshooting & Technical Support
do you have questions?
Let us heLP!
youR PRoduCt inCLudes FRee LiFetiMe  teCh suPPoRt
Phone:
e mail:
We b :(877) 878-4946 (toLL-FRee)
techsupport@
viZio.com
www.viZio .com/support
hours of operation:  
M onday - Friday: 5 aM to 9 PM (Pst)
s aturday - sunday: 8 aM to 4 PM (Pst)
t
he  viZio support team is highly trained   
and is based in the united states. 
We can help with:
•  new Product setup
•  Connecting y our devices
•  technical Problems
•  and More
We speak English • Se habla Español • Nous parlons Français
49  
						

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The TV displays “No Signal.”• Press the inPut button on the remote control to select a 
different input source.
•  if you are using cable  tv, satellite, or antenna 
connected directly to the  tv, scan for channels. see 
scanning for Channels on page 31.
There is no power. • ensure the  tv is plugged into a working electrical outlet.
•  ensure the power cable is securely attached to the  tv.
•  Press the Power/Standby button on the remote or on 
the side of the  tv to turn the tv on. 
The power is on, but there is no image on the screen. • ensure all cables are securely attached to the  tv.
•  ensure all devices are connected correctly. devices 
differ; see your device’s user manual for details.
•  adjust Brightness, Contrast, or Backlight. see 
adjusting 
the Picture settings
 on page 22.
•  Press the inPut button on the remote to select a 
different input source.   There is no sound.
• Press  volume up on the remote control.
•  Press the MUTE button on the remote to ensure mute is 
off.
•  Check the audio settings. 
adjusting the  audio settings 
on page 26. 
•  ensure the speakers are set to on.
•  ensure no headphones are connected to the  tv.
•  Check the audio connections of external devices 
(Blu-ray player, game console, cable/satellite box) that 
are connected to the  tv.
•  if you are using an antenna, the signal strength of the 
channel may be low. ensure your antenna is connected 
securely to the  tv and move the antenna around the 
room or close to a window for the best signal.
The colors on the TV don’t look right. • adjust the Color and  tint settings in the Picture menu. 
adjusting the Picture settings on page 22.
•  Reset the picture settings. 
Resetting the Picture settings 
on page 25.
•  Check all cables to ensure they are securely attached.  
The buttons on the remote aren’t working. • ensure you are only pressing one button at a time.
•  Point the remote directly at the  tv when pressing a 
button.
•  Replace the remote batteries with new ones. see 
Replacing the Batteries on page 10.   
						

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The image quality is not good.• For the best image quality, view high-definition 
programs using digital sources. Connect your devices 
with hdMi cables.
•  if you are using an antenna, the signal strength of the 
channel may be low. ensure your antenna is connected 
securely to the  tv and move the antenna around the 
room or close to a window for the best signal.  
The picture is distorted. • nearby electrical devices may be interfering with the 
tv. separate the  tv from electrical appliances, cars, or 
fluorescent lights.
•  ensure all cables are securely attached.  
The display image does not cover the entire screen. • if you are in RGB mode (computer), ensure that h-size 
and  v-Position in the on-screen menu are set correctly.
•  if you are using  tv, av1,  av2, or Component with 480i 
input, press the Wide button on the remote to change 
the screen mode.  
The TV has pixels (dots) that are always dark or always lit. • your hdtv is precision-manufactured using an extremely 
high level of technology. however, sometimes pixels may 
not display correctly.  these types of occurrences are 
inherent to this type of product and do not constitute a 
defective product.    I see “noise” or static on the screen.
• When your  tv’s digital capabilities exceed a 
digital broadcast signal, the signal is up-converted 
(improved) to match your  tv’s display capabilities. this 
up-converting can sometimes cause irregularities in the 
image.
•  if you are using an antenna, the signal strength of the 
channel may be low. ensure your antenna is connected 
securely to the  tv and move the antenna around the 
room or close to a window for the best signal.  
When I change input source, the volume changes. • the  tv remembers the volume level on each input 
source. if the volume level on the new input source is 
higher or lower than the level on the source you switch 
from, the difference may be noticeable.
•  use the  volume up/down buttons on the remote to 
adjust the volume.  
When I change input source, the display image changes size. • the  tv remembers the viewing mode on each input 
source. if the viewing mode on the new input source 
differs from the one on the input source you switch from, 
the difference may be noticeable.
•  see 
Changing the screen  aspect Ratio on page 19.  
						

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Specifications
Screen Size:55” Class
Viewable Area: 54.60”
Dimensions w/ Stand:  
w/o Stand:
48.98” x 30.89” x 10.42”  
48.98” x 28.80 x 3.78”
Weight w/ Stand:  
w/o Stand: 47.80 lbs
 
41.98 lbs
TV Type: LED
Refresh Rate: 120 Hz
Maximum Resolution: 1920 x 1080 (1080p)
Pixel Pitch: 0.21 mm (H) x 0.63 mm (V)
Dynamic Contrast Ratio: 2,000,000:1
Response Time: 6.5 ms
Brightness: 300 nits
Viewing Angle: 178° (H) / 178° (V)
HDMI Inputs: 4
Component Video  Inputs: 1
Composite Inputs: 1 (Shared with Component)
RF Antenna Input: 1
USB 2.0 Ports: 1
Ethernet: 1  
						

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Audio Outputs:RCA Analog Stereo Output, 
 
Optical Digital
OSD Language: English, Spanish, French
Ambient Light Sensor: Ye s
Remote Control Model: XRT112
Certifications: CSA, CSA-US, FCC Class B, 
 
HDMI 1.4, Dolby digital Plus
Compliance: Energy Star
Voltage Range: 120V @ 50/60 Hz
Power Consumption: 79.87W
Standby Power: 
						

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Limited Warranty
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only. 
VIZIO provides a warranty to the original purchaser of a new Product 
against defects in materials and workmanship for a period of one (1) 
year of non-commercial usage and ninety (90) days of commercial 
use. If a Product covered by this warranty is determined to be defective 
within the warranty period, VIZIO will either repair or replace the Product 
at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: 
[email protected] or via phone at 877 MY VIZIO (877.698.4946) 
from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM 
Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-
AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO 
A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase 
receipt or copy thereof is required to show that a Product is within the 
warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. 
Replacement parts and Products may be new or recertified at VIZIO’s 
option and sole discretion. Replacement parts and Products are 
warranted for the remaining portion of the original warranty or for ninety 
(90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain 
warranty service. VIZIO is not responsible for transportation costs to the 
service center, but VIZIO will cover return shipping to the customer. PRE-
AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO 
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original 
carton box and shipping material or packaging that affords an equal 
degree of protection. VIZIO Technical Support will provide instructions for 
packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and 
workmanship. This warranty does not cover, for example: cosmetic 
damage, normal wear and tear, improper operation, improper voltage 
supply or power surges, signal issues, damages from shipping, acts of 
God, any type of customer misuse, modifications or adjustments, as well 
as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable 
or removed serial numbers, or requiring routine maintenance are not 
covered. This one year limited warranty does not cover Products sold 
“AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR 
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED 
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 
PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET 
FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND 
DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S 
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH 
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE 
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR 
LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST 
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL 
DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG 
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS 
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL 
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM 
STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. 
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other 
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE 
COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this 
occurs, your product will be restored to you configured as originally 
purchased. You will be responsible for restoring all applicable data and 
passwords. Recovery and reinstallation of user data is not covered under 
this Limited Warranty. In order to protect your personal information, VIZIO 
recommends that you always clear all personal information from the 
unit before it is serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited 
“ONE YEAR WARRANTY” on select new product purchases. To determine 
if this guarantee applies to your product, refer to the “DETAILS” tab of 
the model’s product information page (www.VIZIO.com) or look for the 
“zero bright pixel” guarantee on the box.