ViewSonic VP950b Manual

							ViewSonicVP950b 18
Troubleshooting
No power
• Make sure power button (or switch) is ON.
• Make sure A/C power cord is securely connected to the LCD display.
• Plug another electrical device (like a radio) into the power outlet to verify that the outlet is
supplying proper voltage.
Power is ON but no screen image
• Make sure the video cable supplied with the LCD display is tightly secured to the video
output port on the back of the computer. If the other end of the video cable is not attached
permanently to the LCD display, tightly secure it to the LCD display.
• Adjust brightness and contrast.
• If you are using an Macintosh older than G3, you need a Macintosh adapter.
Wrong or abnormal colors
• If any colors (red, green, or blue) are missing, check the video cable to make sure it is
securely connected. Loose or broken pins in the cable connector could cause an improper
connection.
• Connect the LCD display to another computer.
• If you have an older graphics card, contact ViewSonic
® for a non-DDC adapter.
Control buttons do not work
• Press only one button at a time.
 
						

							ViewSonicVP950b 19
Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Country/RegionWebsite T = Telephone
F = FAXEmail
Australia/New Zealand www.viewsonic.com.auAUS= 1800 880 818
NZ= 0800 008 [email protected]
Canada www.viewsonic.comT (Toll-Free)= 1-866-463-4775  
T (Toll)= 1-424-233-2533
F= [email protected]
Europe/Middle East/
Baltic countries/North 
Africawww.viewsoniceurope.com Contact your reseller
Hong Kong www.hk.viewsonic.com T= 852 3102 2900 [email protected]
India www.in.viewsonic.com T= 1800 11 9999 [email protected] 
Korea www.kr.viewsonic.com T= 080 333 2131 [email protected]
Latin America 
(Argentina)www.viewsonic.com/la/ T= 0800 666 0194 [email protected]
Latin America (Brazil) www.viewsonic.com/la/ T= 0800 891 6984 [email protected]
Latin America (Chile) www.viewsonic.com/la/ T= 800 440 303 [email protected]
Latin America 
(Columbia)www.viewsonic.com/la/ T= 01 800 915 6588 [email protected]
Latin America (Mexico) www.viewsonic.com/la/T= 001 800 514 6518 [email protected]
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16
Other places please refer to http://www.viewsonic.com/la/soporte/index.htm#Mexico
Latin America (Peru) www.viewsonic.com/la/ T= 0800 53458 [email protected]
Macau www.hk.viewsonic.com T= 853 700 303 [email protected]
Puerto Rico & Virgin 
Islandswww.viewsonic.comT= 1-800-688-6688 (English)
T= 1-866-379-1304 (Spanish)
F= [email protected]
[email protected]
Singapore/Malaysia/
Thailandwww.ap.viewsonic.com T= 65 6461 6044 [email protected]
South Africa www.viewsoniceurope.com www.viewsoniceurope.com/uk/Support/Calldesk.htm
United Kingdomwww.viewsoniceurope.com
/uk/www.viewsoniceurope.com/uk/Support/Calldesk.htm
United States www.viewsonic.comT (Toll-Free)= 1-800-688-6688   
T (Toll)= 1-424-233-2530
F= [email protected]
 
						

							ViewSonicVP950b 20
Cleaning the LCD Display
• MAKE SURE THE LCD DISPLAY IS TURNED OFF.
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.
To clean the screen:
1.Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
2.If the screen still not clean, apply a small amount of non-ammonia
, non-alcohol based glass 
cleaner onto a clean, soft, lint-free cloth, and wipe the screen.
To clean the case:
1.Use a soft, dry cloth.
2.If the case still not clean, apply a small amount of a non-ammonia
, non-alcohol based, mild 
non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
• ViewSonic
® does not recommend the use of any ammonia or alcohol-based cleaners on the
LCD display screen or case. Some chemical cleaners have been reported to damage the
screen and/or case of the LCD display.
• ViewSonic will not be liable for damage resulting from use of any ammonia or alcohol-
based cleaners.
 
						

							ViewSonicVP950b 21
Limited Warranty
VIEWSONIC® LCD DISPLAY
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under 
normal use, during the warranty period. If a product proves to be defective in material or 
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace 
the product with a like product. Replacement product or parts may include remanufactured or 
refurbished parts or components.
How long the warranty is effective:
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3 
years for all labor from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1.Any product on which the serial number has been defaced, modified or removed.
2.Damage, deterioration or malfunction resulting from:
a.Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized 
product modification, or failure to follow instructions supplied with the product.
b.Any damage of the product due to shipment.
c.Removal or installation of the product.
d.Causes external to the product, such as electrical power fluctuations or failure.
e.Use of supplies or parts not meeting ViewSonic’s specifications.
f.Normal wear and tear.
g.Any other cause which does not relate to a product defect.
3.Any product exhibiting a condition commonly known as image burn-in which results 
when a static image is displayed on the product for an extended period of time.
4.Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1.For information about receiving service under warranty, contact ViewSonic Customer Sup-
port (Please refer to Customer Support page). You will need to provide your products serial 
number.
2.To obtain warranty service, you will be required to provide (a) the original dated sales slip, 
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number 
of the product.
3.Take or ship the product freight prepaid in the original container to an authorized 
ViewSonic service center or ViewSonic.
4.For additional information or the name of the nearest ViewSonic service center, contact 
ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained 
herein including the implied warranty of merchantability and fitness for a particular purpose.
4.3: ViewSonic LCD Warranty Page 1 of 2  LCD_LW02 Rev. 1e 06-11-07
 
						

							ViewSonicVP950b 22 Exclusion of damages:
ViewSonics liability is limited to the cost of repair or replacement of the product. ViewSonic 
shall not be liable for:
1.Damage to other property caused by any defects in the product, damages based upon incon-
venience, loss of use of the product, loss of time, loss of profits, loss of business opportu-
nity, loss of goodwill, interference with business relationships, or other commercial loss, 
even if advised of the possibility of such damages.
2.Any other damages, whether incidental, consequential or otherwise.
3.Any claim against the customer by any other party.
4.Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary 
from state to state. Some states do not allow limitations on implied warranties and/or do not 
allow the exclusion of incidental or consequential damages, so the above limitations and 
exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and 
Canada, contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan 
Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in 
www.viewsoniceurope.com under Support/Warranty Information.
4.3: ViewSonic LCD Warranty Page 2 of 2  LCD_LW02 Rev. 1e 06-11-07
 
						

							ViewSonicVP950b 23
Mexico Limited Warranty
VIEWSONIC® DISPLAY PRODUCTS
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during 
the warranty period. If a product proves to be defective in material or workmanship during the warranty period, 
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts 
may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic LCD displays are warranted for 3 years for all parts including the light source and 3 years for all labor 
from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1.Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product 
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonics specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.
7. Any product exhibiting a condition commonly known as image burn-in which results when a static image is 
displayed on the product for an extended period of time.
8. Removal, installation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the 
attached Customer Support page). You will need to provide your products serial number, so please record the 
product information in the space provided below on your purchase for your future use.  Please retain your receipt 
of proof of purchase to support your warranty claim.
For Your Records
Product Name: ________________________________ Model Number: _____________________________
Document Number: ____________________________ Serial Number: _____________________________
Purchase Date: ________________________________ Extended Warranty Purchase? ____________ (Y/N)
If so, what date does warranty expire? ___________
1.To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) 
your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the 
implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonics liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable 
for:
1.Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of 
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with 
business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
4.3: ViewSonic Mexico Limited Warranty Page 1 of 2LCD_LW03 Rev. 1a 06-11-07
 
						

							ViewSonicVP950b 24
4.3: ViewSonic Mexico Limited Warranty Page 2 of 2LCD_LW03 Rev. 1a 06-11-07 Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, 
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099
http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: [email protected]:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected] r a c r u z ,  Ve r. :
CONEXION Y DESARROLLO, S.A DE C.V.  Av. 
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected] 
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Distrito Federal: 
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : [email protected], Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
MERIDA: 
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México  CP97000
Tel: (52) 999-925-1916
E-Mail: [email protected], Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00 
E-Mail. [email protected]
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C 
Col 20 de Noviembre
Tijuana, MexicoFOR USA SUPPORT: 
ViewSonic Corporation 
381 Brea Canyon Road, Walnut, CA.  91789   USA
Tel: 800-688-6688 (English);  866-323-8056 (Spanish);
Fax: 1-800-685-7276
E-Mail: http://www.viewsonic.com