ViewSonic Projector Pro8600 User Manual

							 54
Troubleshooting
Refer to the symptoms and measures listed below before sending the projector for repairs. 
If the problem persists, contact your local reseller or service center. Please refer to LED 
Indicator Messages as well.
Start-up problems
If no lights turn on:
•Be sure that the power cord is securely connected to the projector and the other end is
plugged into an outlet with power.
• Press the power button again.
•
Unplug the power cord and wait for a short while, then plug it in and press the power
button again.
Image problems
If the searching source is displayed:
• Press SOURCE on the projector or Source on the remote control to select an 
active input source.
• Be sure the external source is turned on and connected.
•
For a computer connection, ensure your notebook computer’s external video port is
turned on. Refer to the computer manual.
If the image is out of focus:
• Be sure the lens cover is removed.
•
While displaying the on-screen menu, adjust the focus ring. (The image size should
not change; if it does, you are adjusting the zoom, not the focus.)
• Check the projection lens to see if it needs cleaning.
If the image is flickering or unstable for a computer connection:
•Press Auto on the remote control.
• Press 
MENU on the projector or Menu on the remote control, go to Video/Audio and
adjust Frequency or Tracking.
Remote control problems
If the remote control does not operate:
• Be sure nothing is blocking the remote control receiver on the front of the projector. 
Use the remote control within the effective range.
• Aim the remote control at the screen or at the front or back of the projector.
•
Move the remote control so it is more directly in front of or behind the projector and 
not as far to the side. 
						

							 55
RS-232 Command and Configuration
 
D-Sub 9 pin
11 CD
2RXD
3TXD
4DTR
5GND
6DSR
7RTS
8CTS
9RI
Baud Rate 19200 bps
Data Length 8 bit
Parity Check None
Stop Bit 1 bit
Flow Control None
POWER ON / POWER OFF
 POWER ON BE,EF,10,05,00,C6,FF,11,11,01,00,01,00
 POWER OFF BE,EF,03,06,00,DC,DB,69,00,00,00,00,00
SOURCE SELECT
Computer 1 BE,EF,03,19,00,19,29,01,47,02,CC,CC,00
Computer 2 BE,EF,03,19,1E,90,72,01,47,02,CC,CC,00
COMPONENT BE,EF,03,19,00,89,E8,01,47,02,CC,CC,00
COMPOSITE BE,EF,03,19,00,78,A8,01,47,02,CC,CC,00
S-VIDEO BE,EF,03,19,00,E8,69,01,47,02,CC,CC,00
HDMI BE,EF,03,19,00,DA,2B,01,47,02,CC,CC,00
USB A BE,EF,02,06,00,D2,A1,38,00,00,00,00,00
USB B BE,EF,02,06,00,D3,70,39,00,00,00,00,00
LAN BE,EF,02,06,00,DF,43,3A,00,00,00,00,00
QUICK KEY
MENU BE,EF,02,06,00,E9,D3,30,00,00,00,00,00
UP BE,EF,02,06,00,6D,D2,34,00,00,00,00,00
DOWN BE,EF,02,06,00,0B,D2,32,00,00,00,00,00
LEFT BE,EF,02,06,00,DA,D3,33,00,00,00,00,00
RIGHT BE,EF,02,06,00,38,D2,31,00,00,00,00,00
ENTER BE,EF,02,06,00,D5,6B,12,00,00,00,00,00           Wire List
C1 COLOR C2
1 Black 1
2Brown 3
3Red 2
4 Orange 6
5 Yellow 5
6Green 4
7Blue 8
8Purple 7
9White 9
SHELL DW SHELL 
						

							 56 RESYNC BE,EF,02,06,00,86,D1,2F,00,00,00,00,00
ASPECT BE,EF,03,06,00,0D,DA,68,00,00,00,00,00
MUTE BE,EF,02,06,00,0E,DE,67,00,00,00,00,00
FREEZE BE,EF,02,06,00,02,D0,2B,00,00,00,00,00
BLANK BE,EF,02,06,00,DF,DF,66,00,00,00,00,00
SOURCE BE,EF,02,06,00,57,D0,2E,00,00,00,00,00
OTHER FUNCTION
DCR ONBE,EF,02,06,00,D3,D1,2A,00,00,00,00,00
DCR OFFBE,EF,02,06,00,02,D0,2B,00,00,00,00,00
ECO ON BE,EF,03,06,00,EF,DB,6A,00,00,00,00,00
ECO OFF BE,EF,03,06,00,3E,DA,6B,00,00,00,00,00
VOLUME INC BE,EF,02,06,00,F1,DE,68,00,00,00,00,00
VOLUME DEC BE,EF,02,06,00,20,DF,69,00,00,00,00,00
KEYSTONE INC BE,EF,03,06,00,10,DB,65,00,00,00,00,00
KEYSTONE DEC BE,EF,03,06,00,23,DB,66,00,00,00,00,00
LAMP HOURS RESET BE,EF,02,06,00,D3,43,3A,00,00,00,00,00
FILTER HOURS RESET BE,EF,02,06,00,D2,92,3B,00,00,00,00,00
FACTORY RESET BE,EF,03,06,00,6B,DA,6E,00,00,00,00,00
FIRMWARE VERSION BE,EF,03,06,00,D5,D9,70,00,00,00,00,00 
						

							 57
IR Control Code
System Code: 83F4
Format : NEC
 
87
08
026C
67
64
82
83
81 8C
85
8D 84
0A 69 60
0F
8E 0E
80
8F 0D
63
6B 
						

							Customer Support
For technical support or product service, see the table below or contact\
 your reseller.
Note : You will need the product serial number.
Country/RegionWebsite T = Telephone
F = FAX Email
Australia/New Zealand www.viewsonic.com.au AUS= 1800 880 818
NZ= 0800 008 822 [email protected]
Canada www.viewsonic.com T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
F= 1-909-468-3757 [email protected]
Europe www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/
Hong Kong www.hk.viewsonic.com T= 852 3102 2900 [email protected]
India www.in.viewsonic.com T= 1800 266 0101 [email protected] 
Korea www.kr.viewsonic.com T= 080 333 2131 [email protected]
Latin America (Argentina) www.viewsonic.com/la/ T= 0800-4441185 [email protected]
Latin America (Chile) www.viewsonic.com/la/ T= 1230-020-7975 [email protected]
Latin America
(Columbia) www.viewsonic.com/la/
T= 01800-9-157235 [email protected]
Latin America (Mexico) www.viewsonic.com/la/ T= 001-8882328722 [email protected]
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.8\
91.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Te\
l: 01.999.925.19.16
Other places please refer to http://www.viewsonic.com/la/soporte/index.h\
tm#Mexico
Latin America (Peru) www.viewsonic.com/la/ T= 0800-54565 [email protected]
Macau www.hk.viewsonic.com T= 853 2870 0303 [email protected]
Middle East ap.viewsonic.com/me/ Contact your reseller [email protected]
Puerto Rico & Virgin 
Islands www.viewsonic.com T= 1-800-688-6688 (English)
T= 1-866-379-1304 (Spanish)
F= 1-909-468-3757 [email protected]
[email protected]
Singapore/Malaysia/
Thailand www.viewsonic.com.sg
T= 65 6461 6044 [email protected]
South Africa ap.viewsonic.com/za/ Contact your reseller [email protected]
United States www.viewsonic.com T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
F= 1-909-468-3757 [email protected]
58 
						

							Limited Warranty
ViewSonic® Projector
What the warranty covers: 
ViewSonic warrants its products to be free from defects in material and \
workmanship, under normal use, during the warranty period. If a product \
proves to 
be defective in material or workmanship during the warranty period, View\
Sonic will, 
at its sole option, repair or replace the product with a like product. R\
eplacement 
product or parts may include remanufactured or refurbished parts or comp\
onents. 
Limited Three (3) year General Warranty 
Subject to the more limited one (1) year warranty set out below, North\
 and South 
America: Three (3) years warranty for all parts excluding the lamp, th\
ree (3) years 
for labor, and one (1) year for the original lamp from the date of the first consumer 
purchase.
Other regions or countries: Please check with your local dealer or local\
 ViewSonic 
office for the warranty information.
Limited One (1) year Heavy Usage Warranty:
Under heavy usage settings, where a projector’s use includes more tha\
n fourteen 
(14) hours average daily usage, North and South America: One (1) yea\
r warranty 
for all parts excluding the lamp, one (1) year for labor, and ninety (\
90) days for the 
original lamp from the date of the first consumer purchase; Europe: One (1) year 
warranty for all parts excluding the lamp, one (1) year for labor, and\
 ninety (90) days 
for the original lamp from the date of the first consumer purchase. 
Other regions or countries: Please check with your local dealer or local\
 ViewSonic 
office for the warranty information.
Lamp warranty subject to terms and conditions, verification and approval. Applies to 
manufacturer’s installed lamp only. All accessory lamps purchased sep\
arately are 
warranted for 90 days.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1.  Any product on which the serial number has been defaced, modified or removed.
2.  Damage, deterioration, failure, or malfunction resulting from:
a.    Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, 
improper maintenance, unauthorized product modification, or failure to follow 
instructions supplied with the product.
b.  Operation outside of product specifications.
c.    Operation of the product for other than the normal intended use or not u\
nder 
normal conditions.
d.  Repair or attempted repair by anyone not authorized by ViewSonic.
e.  Any damage of the product due to shipment.
f.  Removal or installation of the product.
g.  Causes external to the product, such as electric power fluctuations or failure.
h.  Use of supplies or parts not meeting ViewSonic’s specifications.
i.  Normal wear and tear.
j.  Any other cause which does not relate to a product defect.
3.  Removal, installation, and set-up service charges.
59 
						

							How to get service: 
1.  For information about receiving service under warranty, contact ViewSonic 
Customer Support (please refer to “Customer Support” page). You \
will need to 
provide your product’s serial number.
2.   To obtain warranted service, you will be required to provide (a) the original dated 
sales slip, (b) your name, (c) your address, (d) a description of \
the problem, and 
(e) the serial number of the product.
3.   Take or ship the product freight prepaid in the original container to an authorized 
ViewSonic service center or ViewSonic. 
4.   For additional information or the name of the nearest ViewSonic service center, 
contact ViewSonic. 
Limitation of implied warranties: 
There are no warranties, express or implied, which extend beyond the des\
cription 
contained herein including the implied warranty of merchantability and fitness for a 
particular purpose. 
Exclusion of damages: 
ViewSonic’s liability is limited to the cost of repair or replacement\
 of the product. 
ViewSonic shall not be liable for: 
1.    Damage to other property caused by any defects in the product, damages based 
upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of 
business opportunity, loss of goodwill, interference with business relat\
ionships, or 
other commercial loss, even if advised of the possibility of such damage\
s. 
2.   Any other damages, whether incidental, consequential or otherwise. 
3.   Any claim against the customer by any other party. 
Effect of local law:
This warranty gives you specific legal rights, and you may also have other rights 
which vary from local authority. Some local governances do not allow lim\
itations on 
implied warranties and/or do not allow the exclusion of incidental or co\
nsequential 
damages, so the above limitations and exclusions may not apply to you. 
Sales outside the U.S.A. and Canada: 
For warranty information and service on ViewSonic products sold outside \
of the 
U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. 
The warranty period for this product in mainland China (Hong Kong, Maca\
o and 
Taiwan Excluded) is subject to the terms and conditions of the Maintena\
nce 
Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be\
 found in 
www.viewsoniceurope.com under Support/Warranty Information.
Projector Warranty Term Template In UG 
VSC_TEMP_2005
60 
						

							Mexico Limited Warranty
ViewSonic® Projector
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and \
workmanship, under normal 
use, during the warranty period. If a product proves to be defective in \
material or workmanship during 
the warranty period, ViewSonic will, at its sole option, repair or repla\
ce the product with a like product. 
Replacement product or parts may include remanufactured or refurbished p\
arts or components & 
accessories.
How long the warranty is effective:
3 years for all parts excluding the lamp, 3 years for labor, 1 year for \
the original lamp from the date of 
the first consumer purchase.
Lamp warranty subject to terms and conditions, verification and approval. Applies to manufacturer’s 
installed lamp only.
All accessory lamps purchased separately are warranted for 90 days.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2.  Damage, deterioration or malfunction resulting from:
  a.  Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product 
modification, unauthorized attempted repair, or failure to follow instructions supplied with the 
product.
  b.  Any damage of the product due to shipment.
  c.  Causes external to the product, such as electrical power fluctuations or failure.
  d. Use of supplies or parts not meeting ViewSonic’s specifications.
  e. Normal wear and tear.
  f. Any other cause which does not relate to a product defect.
3.    Any product exhibiting a condition commonly known as “image burn-in” which results when a static 
image is displayed on the product for an extended period of time.
4.    Removal, installation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSoni\
c Customer Support (Please 
refer to the attached Customer Support page). You will need to provide \
your product’s serial number, 
so please record the product information in the space provided below on your purchase for your future 
use.  Please retain your receipt of proof of purchase to support your wa\
rranty claim.
For Your Records
Product Name: ________________________  Model Number: ____________________________
Document Number: ____________________  Serial Number: ____________________________
Purchase Date: ________________________  Extended Warranty Purchase? _____________(Y/N)
                If so, what date does warranty expire? __________
1.    To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your 
name, (c) your address, (d) a description of the problem, and (e) \
the serial number of the product.
2.    Take or ship the product in the original container packaging to an authorized ViewSonic service 
center.
3.  Round trip transportation costs for in-warranty products will be paid by ViewSonic.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the des\
cription contained herein 
including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement\
 of the product. ViewSonic shall not 
be liable for:
1.    Damage to other property caused by any defects in the product, damages based upon 
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, 
loss of goodwill, interference with business relationships, or other com\
mercial loss, even if advised 
of the possibility of such damages.
2.    Any other damages, whether incidental, consequential or otherwise.
3.  Any claim against the customer by any other party.
4.  Repair or attempted repair by anyone not authorized by ViewSonic.
61 
						

							Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within 
Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099     http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA 
de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: [email protected]:
Compumantenimietnos Garantizados, S.A. de 
C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected] Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V.  Av. 
Americas # 419
ENTRE  PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected] Cuernavaca 
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Distrito Federal: 
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : [email protected] Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco,  Guerrero
Tel: 744-48-32627 Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
MERIDA: 
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México  CP97000
Tel: (52) 999-925-1916
E-Mail: [email protected] Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00 
E-Mail. [email protected]
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C 
Col 20 de Noviembre
Tijuana, Mexico FOR USA SUPPORT: 
ViewSonic Corporation 
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688 (English);
 
866-323-8056 (Spanish);
Fax: 1-800-685-7276
E-Mail: http://www.viewsonic.com
Projector Mexico Warranty Term Template In UG
VSC_TEMP_2006
62