Trillium Panther 306 Technical Service Manual
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Technical Service Manual Operating Instructions . . ,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Function i User Action i Set/System Response OPX Procedures [continued from previous page] If optional external music source is con- nected, outside party will hear background music while-on hold. 4. To place an outside call on hold: i . . . l Press hookswitch temporarily. You may now hang up. 5. To retrieve an outside call that you placed on hold - before reminder sig- nal occurs: If so programmed, Hold Recall Time feature sounds reminder signal afler call has been on hold for program-selected ; l If handset is in its cradle, lift it up; period*: when handset is in cradle, OPX ! press hookswitch temporarily. reminder signal is 4 bursts of ringing, i repeated every 10 seconds; when hand- i l If handset is already lifted, press set is lifted, OPX reminder signal is ! hookswitch temporarily. double beep, repeated every 60 seconds. f Many OPX procedures - such as plac- i ing calls on hold or retrieving calls you ; 6. To retrieve an outside call that you placed on hold - involve the hook- i placed on hold - after reminder signal switch. Holding the hookswitch down i occm: too long will result in an undesired ter- ! mination of a call; holding it down for i l too short a time will not produced the ! desired (or any other) effect. Practice i using the hookswitch so that you can ; l hold it down for the proper length of f time. . [continued on next page] If handset is in its cradle, lift it up. If your are on an outside call: l . . . l * Press hookswitch temporarily and hang up. l * Current outside party is placed on hold, and your set rings. l * Lift handset in response to ringing of reminder signal. l . Connection with previous party placed on hold is re-established. . . . . Broken tone is heard, followed by continuous tone; outside party is placed on hold. Connection with outside party placed on hold is r-e-established. Connection with outside party placed on hold is r-e-established; ex- isting outside party, if any, is placed on hold Connection with calling party placed is established. If your are on an inside call (or an i l . . . outside call you have nearly i completed): l . Hang up handset. l * Lift handset in response to ringing l * Connection with previous party of reminder signal. placed on hold is reestablished. -. l * Connection with current party is terminated, and your set rings. * Options include no reminder - or reminder after 1.5 minutes, 3 minutes, or 3 minutes with caU release after 5 minutes. TRILLIUM Telephone Systems Panther 306 Page G-l 1
Operating Instructions Technical Service Manual Function i User Action OPX Procedures [continued from previous page] As is the case with Panther Sets, outside lines ring on your OPX-connected set in accordance with Ringing Assignment feature programming. If more than one such outside line has an incoming call for your set, a call on the last used out- c side line will be answered fmt - or on the lowest-numbered outside line. To place both outside parties on an ex- ternal conference call on hold, press your ho&switch temporarily. To re- trieve borh parties on hold, press your hookswitch again. (You cannot go di- rectly back to 2-party call from a 3- party conference call.) During an attempt to form any 3-party confemuce call, if the third party does not answer, siniply hang up, lift hand- set, and press hookswitch to retrieve the original party placed on hold. ! 7. To answer any call while handset is : incradle: i l Lift handset. 8. To answer an incoming call while busy on another call: . . 9. . . . . Press hookswitch temporarily and hang up (alternatively, you can ter- minate your current call instead of placing it on hold by simply hanging UP). Lift handset in response to ringing. To form an external conference call: While on outside call, press hook- switch temporarily. Press l and dial 2digit (01-03) num- ber of desired outside line. Dial desired outside third party’s tel- ephone number. When third party answers, press hookswitch temporarily. 10. To form an internal conference : . . . . . [continued on next page] hookswitch temporarily. : established . . . . . . . . . . . . . . . . . . P “:~.;.:‘;::“.::“:‘“:::::::“:::::::”’--..‘..... - . . . . . . . . . . . . . . . . . . . . . . . ..-........... “..._I . . . . . . . . . . . - . . . .* . . . . . . . . . . . . . . . - . - . . .._............._...-_ -e..-...... . . . . . . . . . . . . . . . . . . . . . . . . . . ..“._..-.... . . . . . ..- _._..“__.” ._....... ,’ Panther 306 TRILLIUM L,,:. Page G-12 Telephone Systems . . . . . . . . . . . . . . . . . . . - . . . . . . . . . . . . . . . . . . . - ~ :::::::: I’ :::::::::::::: :::::: ::::: :::::::::::‘-‘“:::::::::::::::::””’........... * . . . . * . . . . . . . . . . . . . . -.e..- . . . . . --- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . - . . .._.......................... . . . . . . . . . . . . . a... . . . . . . . . . . . . . . . . . . . ...” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ..,........-...__.............. . . . . . . . . . . . . . Set&stem Response l You are connected to calling party. Double beep is heard through handset. While on inside calI, press hook- j . Current inside party is placed on switch temporarily. hold; continuous tone is heard. Dial 2-digit (10-H) number of de- ! l sired station. When third party answers, press i l If hookswitch pressed, current out- side party is placed on hold; your set rings. Connection with calling party is established Current outside party is placed on hold; continuous tone is heard. Outside dial tone is heard; if desired line is unavailable, broken tone is heard. Call is made to desired outside third party. 3-party external conference call is established Call is made to desired station: if in- valid or unassigned number is dialed, broken tone is heard; if dialed station is busy, slow broken tone is heard 3-party internal conference call is
Technical Service , Manual Operating Instructions 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..__ _ . . . . . . . ..__._................................... _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . ..................__ __ ___.......,_..__._..............., ,..............,................,.......... __ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................................................. ” ....... .A..._. ...............,................., . . Function i User Action i Set/System Response OPX Procedures 11. To form a mixed conference call: ! . . . [continued from previous page] l While on outside call, press hook- i l Current outside party is placed on switch temporarily. hold; continuous tone is heard. Just like with regular Panther Sets, Do Not Disturb prevents all calls from ring- ing at your station. -Anyone trying to call will receive broken tone. When you pick up your handset, you will hear a broken tone followed by a continuous tone while Do Not Disturb is activated at your set. l - Dial Z-digit (10-15) number of de- i l . sired station. When third party answers, press i l 3-party mixed conference call is hookswitch temporarily. established. [continued on next page] 12. Toactivate DoNot Disturb: i . . . : l Lifthandset . . l Dial#l. . . 13. To cancel Do Not Disturb: l Lifthandset. l Dial#l. : . . . . . . l 14. To make a zone page: : . . . l Lift handset. . . Continuous tone is heard. l Dial # plus desired 2-digit zone f l number (51 to 56 - or 50 for all i At both calling and called sta- tions,double tone is heard (triple zones). tone if all zones paged). l Make your announcement. . . CaIJ is made to desired station: if in- valid on unassigned number is dialed, broken tone is heard: if dialed station is busy, slow broken tone is heard Continuous tone is heard. Tone stops, and Do Not Disturb is activated. Continuous tone is heard Tone stops, and Do Not Disturb is cancelled_ Announcement is heard by all called stations. ::::::::::::::::: z :::::;:::::::;: :::::::::“““‘::::::::. ...................... ................................................................................................................................................................... I .. -4 . . ... .. ..“. .......................... ... ........... . . ..................................................... ;; ....................... ............... . . ..... ............ *n ..................................................................... I 1 TRILLIUM Telephone Systems Panther 306 Page G-13
. . . . _ . . . . . . . . . ..__.............. - . . . . * . . . . . . . . . .-.w Y.._ .,,.. ‘::::::::::::~:::::::::::::::::::::::::::::::::::::::::~:~:::::::::::::::::::::~:~:::::~::::~::::~~::::::~::~::::::::~:::::::::::::::::::::::::::::::::::::::::~~~~:::::::::::::~~ Operating Technical Instructions Service Manual .- . ..__.._..._...._.. _ .._.........._._ _ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I . . . . . . . . - . . . . . . . . . . . . . . . . _......-........ - . . . . ....................................._........................ _.. ................ _._ . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . .._...........................................” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - . . . . .._........” . . . . - . . . . . . . . . . . - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....... _ ............... _. Function i User Action OPX Procedures j 15. To activate busy override: [continued from previous page1 j 9 When busy station (slow broken : Busy override has no effect on a Set j tone) is encountered_ press AI. that has activated Do Not Disturb. 1 16. To respond to busy override signal: In any event, responder may ignore i busy override signals. i l F’ress hookswitchtemporarily. j l When finished with busy override : party, hang up, lift handset, and : press hookswitch temporarily. f 17. To retrieve an outside call that an- ; other station placed on hold: . . . Typically, the other station calls you and lets you know which outside line thecallison . - and then hangs up. After receiving notification from i l other station --but without hanging f up handset - press hookswitch for i at Zeart I seconff, then release it. : . . Dial tone is heard. Dial tone stops, and you are connect- ed with the party on hold. Set/System Response . . . l Busy station hears three ringing bu- rsts every time you press #. While on a call, three beeps are heard (and repeat every 60 seconds that cur- rent party remains on line). l Current party is placed on hold, and you are connected to party activating busy override signal. l Connection with party on hold is re- established. Dial ** and the indicated line number i (01 to 03). (To put this party on hold again, press hookswitch only temporarily; subsequently, to retrieve this party form the second hold, press hook- switch temporarily again.) [end of OPX procedures] Outgoing Call i [Non-handsfree] Lift handset, and press i Dial tone is heard, and selected line in- ; desired line key. i dicam WINKS slowly. In handsfree operation, pressing l (as i first entry in telephone number se- i lHandsfree1 Press l or desired line key. i Dial tone is heard, and selected line in- quence) automatically selects last f -. : dicator WINKS slowly. outside line used at station making call. i ; Dial desired outside number. : CalJ is made to desired outside party. Panther 306 Page G-14 TRILLIUM Telephone Systems _I >
Technical Service , Manual Operating Instructions /j :::::::::::::::::::::” ..::: :::.::::‘.:::: ::_ =::::: :::: ::::::::::‘.::::::::::: :::::::::’ . . . . . . . . . . . . .._................................................................................................................................................. _ ._.._......_....___...... . . . . . . . . . . . . . . -...* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-........................................ ~ . . . . . . . . . . . . . . . . . . . . . . . . . . . ~ . ....... Function f User Action i Set/System Response Private Speed Calls If auto hold is activated (see Auto Hold feature), Speed must be pressed b&x pressing desired speed dial key - oth- erwise, outside line will be placed on hold, and speed call key will have no effect. Room Monitoring won-handsf%] Lift handset, and press Dial tone is heard, and selected line in- desired line key. dicator WINKS slowly. lJ!LmLsfree] Press * or desired line key. For first 5 private speed call numbers, press desired speed call key (11 to 15) - press Speed first if auto hold is acti- vated; for last 6 private speed call numbers dial desired speed call code (05 to 10). For this procedure to work properly, the monitoring Set must have its micro- phone turned off, and the monitored Set must have its microphone turned on. Zone Paging (to a specific zone) Also, see Intercom Paging (to all stations) Dial tone is heard, and selected line in- dicator WINKS slowly. Desired number is dialed automatically. L At monitoring station, press station lect key for station to be monitored. se- : To cancel room monitoring, press Speaker at monitoring station. At both sets, single tone is heard, and Intercom indicator WINKS slowly; sounds made in vicinity of monitored station are heard over monitoring sta- tion’s speaker. Room monitoring is cancelled, and Intercom indicator goes OFF at both stations. won-handsfree] Lift handset, and press Intercom. ~clstiee] Press Intercom Continuous tone is heard, and Intercom indicator WINKS slowly. Continuous tone is heard, and Intercom indicator WINKS slowly. stations. Dial the desired zone number (51 to i 56). Triple tone is heard at calling and at all called stations. Make your announcement. Announcement is heard at all called . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .,...........................,............................. *.a . . . . . . . . . . . . . . . . . . > . . . . . . . . . . . . . . . . . . . . .._................::::~::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::~:::::::::::::~:::~~:::::::::::::::::::::::::::::::::::;:::::::::::: TRILLIUM Telephone Panther 306 Systems Page G-15
Operating . instructions Technical Service Manual ..-. _ Function j User Action i Set&stem Response Zone Paging (to all zones) ; To issue an all zone page: . . . . Also, see Intercom Paging (to all i Lift handset, and press intercom -or i Continuous tone is heard, and stations) i yaw own station select key. I Intercom indicator WINKS slowly. i Dial!% J Double tone is heard at calling and at all ! called stations. : Make your announcement. : Announcement is heard at all called ; stations. i To respond to an ail zone page: i . . . i [Non-hand&eel List handset, and dial i You are co~&ted to paging party. : l 1. : ~dstke] Dial ‘1. : You are connected to paging party. ........................... . . . . ............................. -. ............... . I.................“. ....................... .......... “” .. . .... “...... . .......... ““. ......... ..-- ... . .... ......... . ............. “” ..I.. ... . ... ..“. ... -..:::::::::“:::“:J::::::::::::::::”::::::::::::~::~:::::::::::~::::::::~:~::::~::::~::::::~:~~~~~::~~.::: : Panther 306 TRILLIUM ./ Page G-16 Telephone Systems . . ... ......................... _. .......... _. ...... . . . . . ::::~~:::::::::::::::~:::::::~::~~.--. ............... “... ........ . ... ....... ..“. ......... .. ..I... . . ........ . . .... ..“I”. ....... . ............ ................ .I ..I.. .. “...” ..“. .............. . .. . ..... .. . ................... ............................ ..“. .......... . . ..” .................. ..“. . . .... . ....... . .... . ..... . . .... .............. ..“. “....._ .. .._ ..... _. .......... ..“. ...........
Technical Service Trouble- ‘9 Manual shooting . . . . . . . . . . . . . . . . . . . . . . . . . . _...C..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L ..,..:::::::::‘-::::::::::::::::::::::::::::::::::::::::::::::::~:::::::::::::::::::~:::::::::::::::::::::::::::;:~:::::::::::::::::::::::~::::::::::::::~~:::::::;::::::::::::::::::::::::::::::~:::::::::~~:~:::::::::::::::~ Problem Probable Cause i Probable Solution No dial tone, but indicators go ON, and Reversed tip and ring on intercom i Correct station wiring (refer to Station intercom tone is heard at your Set (data) Pair f Wiring Table on page D-3). When Intercom pressed, continuous tone not heard and Intercom indicator stays OFF a. Incorrect station wiring i a. Make sure station wiring is correct i (refer to Station Wiring Table on page i D-3): check for opens, shorts, wire re- : versals, and incorrect color code : matches. b. Improperly connected modular cord i b. Make sure 4-wire modular cord is i plugged securely into Set and into sta- i tion wiring jack @-wire cord is used at i stations with external amplifier - see i page D-8). c. h4DF connection ; c. Check wiring of 66-b&k; again, ; refer to Station Wiring Table on page i D-3. ; d. Static discharge i d. Disconnect modular cord from Set i and re-connect (this action resets the i Set); if problem persists, remove and re- : apply power to KSU (this action resets f theKSU). j e. Loss of power to KSU i e. Verify that KSU is connected to un- f switched outlet; check that the ground i wire is still connected to true earth i ground; make sure breaker for outlet is i not tripped; and, if using a surge protec- : tar, make sure that the surge protector is : operational. At all Sets, when line key is pressed, the i Faulty Central Office line connection to [ Make sure 4-conductor modular cord indicator lights but no dial tone is i theKSU. ; between RI-14 jack (where incoming heard. : line terminates) and KSU is good and is i properly installed. (If you are using i Power Fail Transfer Units, check all : connections between incoming lines, : Power Fail Transfer Units, and KSU - ; refer to page D-7 and see the diagram ; on page E-4.) If problem persists, noti- i fy your local telephone company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...” . . . . . . . . * . . . . . . . ::::::::::::::::::::::::: ::“::::::::::::::::::::::::‘..................................... * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ . . . . . . . . . . . . . . . . . . . ....... . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .* . . . . . . . . . . .* . . . . . . . . . . . . . . . ., . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .............. .. ....... * ............. .I TRILLIUM Telephone Panther 306 Systems Page H-l
Trouble- shooting Technical Serviw ManuT .~ ‘.! ::;:::::::::: y::::;:::::::::::- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . __ . . . . . _ . . . . . . . . . . . . . . . .._.._ _ _.........._... _ ._..... _.“...__ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..I.. . . . . . . . . . . , . . . . . . ~..~“._.“._ . . . . . . ~ . . . . . ““.,_ . .._ . . . . _.~...._.._, ..‘“:..“:-“““‘” ~,, Problem KSU does not retain feature programming Out@ie calls cannot be made Probable Cause KSU BATTERY switch is OFF a. Error in tone/rotary programming b. Incorrectly programmed call restrictions Probable Solution Set KSU BATTERY switch to ON; re- program system as necessary. a. Verify that the Tone or Pulse and Telephone or PBX features (program code 5xX0) are properly programmed (see Section F). b. Verify correct programming for the Line Group Type feaame @gram code 001 l), Digits-to-Deny featnre (program code 0051), Call Restrictions feature (program code (ZYYl). Line Group Assignment feature (3YYO). Line Grouping feature (progmrn code 6iZO), __ .~~ _ : and Flexible Call Restrict&s feature i (program codes 7000-7900) as appro- ; priate (see Section F). Line indicator FIASHES slowly during i Incorrectly programmed Ringing an incoming call, but no ringing is : Assignment feature (program code heard i 2YYO) Background music and on-hold music a. Incorrect connector on cable from notbeardonanyset music source b. Malfunctioning music source For your Set to ring, it must be pro- _ grammed to do so by the Ringing Assignment feature - for each incom- ing line you wish to ring at your Set _, h / (see section F). a. Make sure that jack is l-&inch phono mini-jack - not stereo or attenuator. b. Make sure music source is plugged in, turned on, and operating properly. Refer to manual supplied with music source equipment or call music source equipment manufacturer’s customer service. ................ . ............................ . . .............. _. ........ . . ..“. ... __t ........................................................................................................................................ . ..I .......... I ..................... ...... .......... . . ... . . . . ......................................................... ....... ... .... ...... .:. . ..... :.::::::::::‘-‘::~.:::::;:::“I’::::: .................................. Panther 306 Page H-2 TRILLIUM Telephone Systems ./
Technical Service Manual Trouble- shooting ,.......,... . . ., . . . . . _.” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . s . . . . . . . . :‘.... ,:::::::::::::::::::::::::::::::::::::::::::::::::~:::::::::::::: ::::: ~&-::: :::::::::::: “” :::::::::::::::::::::i ::::::: ::::::: :::: :::: :::y::: :::::::: ‘“‘::::::::: 3: . . . . . . + . . . . . . . . . . . . . * Problem Probable Cause i Probable Solution Neither Door Module is operational a. Wiring between Door Answer Unit and KSU I b. KSU not operating properly Individual Door Module not operating properly a. Check continuity of 6-conductor cord between DA connector on Door Answer Unit and DOOR connector on KSU. b. Press RESET button on KSU. c. Defective Door Answer Unit : c. Replace Door Answer Unit. a. Wiring between Door Module and Door Answer Unit a. Check continuity of 2-wire cable be- tween Door Module and Door Answer Unit b. Defective Door Module b. Replace Door Module. c. Defective Door Answer Unit 2-wire set or other device connected to a. Station wiring defective or KSU OPX unit not working properly working improperly f b. Defective OPX unit c. Defective ‘L-wire device c. Replace Door Answer Unit. a. Temporarily install Panther 306 Set at OPX unit station jack: if installed Set doesn’t work properly, check station wiring and/or reset KSU. Re-install OPX unit at station jack once trouble is cleared b. Replace OPX unit. c. Make sure 2-wire device is plugged in, turned on, and operating properly. Refer to manual supplied with 2-wire device or call 2-wire device manufac- ture& customer service. ,’ TRILLIUM I Telephone Systems Panther 306 Page H-3