Toshiba Wt10-a Manual

							Check all cables to ensure they are correctly and firmly attached to the
computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors for
loose pins.
Always try to make detailed notes of your observations and keep them in a
permanent error log - this will help you to describe your problems to
TOSHIBA Support. In addition, if a problem recurs, the log you have made
will help to identify the problem faster.
Analyzing the problem Sometimes the computer will give you clues that can help you identify why
it is malfunctioning. In view of this you should keep the following questions
in mind: Which part of the computer is not operating properly - keyboard, Hard
Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as
each device will produce different symptoms.
Check the options within the operating system to ensure that its
configuration is set properly.
What appears on the display? Does it display any messages or
random characters? Make a screenshot of the current display and, if
possible, look up the messages in the documentation included with the
computer, software or operating system. Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.
Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.
Record your observations so you can describe them in detail to TOSHIBA
Support.
Software The problems may be caused by your software. If
you cannot load a software package, the media
may be damaged or the program might be
corrupted - in these instances try loading another
copy of the software if possible.
If an error message appears while you are using
a software package you should refer to the
documentation supplied with it as this will usually
include a problem solving section or a summary
of error messages.
Next, you should check any error messages
against the operating system documentation.User's Manual
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							Hardware
If you cannot find a software problem, you should
then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously
then, if you still cannot correct the problem, try to
identify the source - the next section provides
checklists for individual components and
peripherals. Before using a peripheral device or application software that is not an
authorized TOSHIBA part or product, make sure the device or software can
be used with your computer. Use of incompatible devices may cause injury
or may damage your computer.
If something goes wrongYour program stops responding
If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.
To close a program that has stopped responding:
1. Press and hold the Windows Taskbar, and then select  Task Manager
from the sub menu. The Windows Task Manager window appears.
2. Select the program you want to close, then tap End Task. Closing the failed program should allow you to continue working. If it does not,
continue with the next step.
3. Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then
restart it.
The computer will not start
Make sure you attached the AC adaptor and power cord/cable properly.
If you are using the AC adaptor, check that the wall outlet is working by
plugging in another device, such as a lamp.
Verify that the computer is on.
Also, try turning the computer off and then on.
If you are using an AC adaptor, verify that the computer is receiving power
from the external power source.
The computer will not load advanced options during startup
The advanced option will be loaded when you hold down the following
buttons as described during startup. User's Manual
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							Advanced option Key & button operations
BIOS utility Hold down Power button and Volume down
button simultaneously.
Boot menu Hold down Power button and Volume up
button simultaneously. If your computer starts to load the Operating System instead of desired
advanced options, follow the steps below:
Please make sure that fast startup is disabled in the Power Options by
following the steps below:
1. Tap Desktop Assist -> Control Panel 
-> System and Security ->
Power Options  on the desktop.
2. Tap Choose what the power button does .
3. Tap Change settings that are currently unavailable .
4. Deselect the Turn on fast startup check box from Shutdown settings.
5. Tap the Save changes button.
1. In the Setting 
 charm, tap Power and then select  Restart.
2. Hold down the corresponding buttons until the advanced option is loaded.
3. Follow the on-screen instructions to proceed.
Hardware and system checklist This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas: Power
Internal display panel
Memory Media Card
USB device Sound system
External monitor
Wireless LAN
Bluetooth
Power When the computer is not plugged into an AC power outlet, the battery
pack is the primary power source. Your computer also has Real Time
Clock (RTC) function. All of the power resources are interrelated with
anyone having the ability to produce apparent power problems.
Overheating power down
If the processor's temperature reaches an unacceptably high level with
either setting, the computer will automatically shut down to prevent any
damage - in this instance all unsaved data in memory will be lost. User's Manual
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							Problem
Procedure
Computer shuts
down automatically. Leave the computer off until it reaches the room
temperature. If the computer has reached room
temperature and it still does not start, or if it starts
but shuts down quickly, contact TOSHIBA Support.AC power Problem
Procedure
AC adaptor doesn’t
power the computer Check the connections to make sure that the
cable/adaptor is firmly connected to the computer
and a working power outlet.
Check the condition of the cable and terminals. If
the cable is frayed or damaged it should be
replaced, while if the terminals are soiled, they
should be cleaned with a clean cotton cloth.
If the AC adaptor still does not power the
computer, you should contact TOSHIBA Support.
Battery Problem
Procedure
Battery doesn’t
power the computer The battery may be discharged - connect the AC
adaptor to recharge the battery.
Battery doesn’t
charge when the AC
adaptor is attached. If the battery is completely discharged, it will not
begin charging immediately, in these instances you
should wait a few minutes before trying again. If
the battery still does not charge, you should check
that the power outlet the AC adaptor is connected
to is supplying power - this can be tested by
plugging another appliance into it.
Battery doesn’t
power the computer
as long as expected Battery doesn’t power the computer as long as
expected
User's Manual
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							Real Time ClockProblem
Procedure
The BIOS setting
and system date/
time are lost. The lasting time of the Real Time Clock (RTC) has
run out - you will need to set the date and time in
the BIOS setup utility by using the following steps:
1.

Launch the BIOS setup utility.
Please refer to TOSHIBA Setup Utility section
for further information.
2. Set the date in the System Date  field.
3. Set the time in the System Time field.
4. Select Save and Exit -> Exit Saving  Changes- a confirmation message will be
displayed.
5. Select Yes  - the BIOS setup utility will end
and the computer will restart. Internal display panel
Apparent computer's display panel problems may be related to the
computer's setup and configuration. Problem
Procedure
Markings appear on
the computer's
display panel. These marks may have come from contact with
touch screen. You should try to remove the marks
by gently wiping the display panel with a clean dry
cloth or, if this fails, with a good quality LCD screen
cleaner. In this latter instance you should always
follow the instructions with the screen cleaner and
always ensure you let the display panel dry
properly. Memory Media Card
For further information, please refer to  Operating Basics. Problem
Procedure
Memory media card
error occurs Remove the memory media card from the
computer and then reinsert it in order to ensure it is
firmly connected.
If the problem persists, then you should refer to the
documentation supplied with your memory media
card for further information. User's Manual
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							Problem
Procedure
You cannot read a
file Check to ensure the required file is actually on the
memory media card that is inserted into the
computer.
If you are still unable to resolve the problem,
contact TOSHIBA Support.USB device
In addition to the information in this section, please also refer to the
documentation supplied with your USB device. Problem
Procedure
USB device does not
work Remove the USB device from the computer and
then reconnect it to the Micro-USB port in order to
ensure it is firmly attached.
Ensure that any required USB device drivers are
properly installed - to achieve this you should refer
to both the device documentation and the
operating system documentation. Sound system
In addition to the information in this section, please also refer to the
documentation supplied with your audio device. Problem
Procedure
No sound is heard Adjust the volume. Check the software volume settings.
Please check to see if Mute is turned to Off
Check to make sure the headphone connection is
secure.
Check within the Windows Device Manager
application to ensure the sound device is enabled
and that the device is properly working. User's Manual
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							Problem
Procedure
Annoying sound is
heard In this instance you may be experiencing feedback
from either the internal microphone or an external
microphone connected to the computer - please
refer to Sound System and Video mode  for further
information.
Volume cannot be adjusted during Windows start
up or shut down.
If you are still unable to resolve the problem,
contact TOSHIBA Support. External monitor
Please also refer to Operating Basics , and to the documentation supplied
with your monitor for further information. Problem
Procedure
Monitor does not
turn on After confirming that the monitor's power switch is
on, you should check the connections to make
sure that the cable/adaptor is firmly connected to
the monitor and to a working power outlet.
No display Try adjusting the contrast and brightness controls
on the external monitor.
Change the display priority and ensure that it is not
set for the internal display only.
Check to see if the external monitor is connected.
When the external monitor is set as the primary
display device in extended desktop mode, it will not
display when the computer wakes up from Sleep
Mode if the external monitor has been
disconnected while in Sleep Mode.
To keep this from happening, do not disconnect
the external monitor while the computer is in Sleep
or Hibernation Mode.
Remember to turn off the computer before
disconnecting the external monitor.
When the display panel and an external monitor
are set to clone mode and they are turned off by
the timer, the display panel or the external monitor
may not display when turned on again.
If this occurs, re-set the display panel and external
monitor to clone mode. User's Manual
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							Problem
Procedure
Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached.
If you are still unable to resolve the problem,
contact TOSHIBA Support.Wireless LAN
Problem
Procedure
Cannot access
Wireless LAN Make sure the computer's Wireless communication
function is on.
If problems persist, contact your LAN
administrator.Bluetooth
Problem
Procedure
Cannot access
Bluetooth device Check to ensure the computer's Wireless
Communication function is on.
Check to ensure the Bluetooth Manager
application is running on the computer and that
power to the external Bluetooth device is turned
on.
Check to ensure that no optional Bluetooth Adaptor
is installed in the computer - the built-in Bluetooth
hardware cannot operate simultaneously with
another Bluetooth controller.
If you are still unable to resolve the problem,
contact TOSHIBA Support. TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call Some problems you experience may be related to software or the
operating system so it is important that you investigate other sources of
assistance first. Before contacting TOSHIBA, try the following: Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices. User's Manual
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							If a problem occurs when you are running software applications,
consult the software documentation for troubleshooting suggestions
and consider calling the software company's technical support
department for assistance. Consult the reseller or dealer from where you purchased your
computer and/or software - they are your best resource for current
information and support.
TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware
related, visit TOSHIBA technical support website  http://www.toshiba.co.jp/
worldwide/
User's Manual
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							Chapter 7
Appendix
Specifications This section summarizes the tablet’s technical specifications.
Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond
the main body. The physical dimensions may vary depending on the model
you purchased.
TOSHIBA WT10-A Approximately 258.8 (w) x 175 (d) x 8.98 (h)
millimeters
(not including parts that extend beyond the main
body).
TOSHIBA WT8-B Approximately 132 (w) x 210.62 (d) x 9.48 (h)
millimeters
(not including parts that extend beyond the main
body). Environmental Requirements
Conditions
Ambient temperature Relative humidity
Operating 5°C (41°F) to 35°C
(95°F)20% to 80%
(noncondensing)
Non-operating -20°C (-4°F) to 60°C
(140°F)10% to 90%
(noncondensing)
Wet-bulb temperature 29°C maximumConditions
Altitude (from sea
level)
Operating -60 to 3,000 meters
Non-operating -60 to 10,000 meters
maximumUser's Manual
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