Toshiba Strata Dk14, Dk40i, Dk424 General Description Manual

Features
System Features
Strata DK Feature Description 5/9997
DH member telephones should be equipped with PDNs, not CO Line or Pooled Line buttons for 
DID and Tie lines that directly ring to a DH Group. This is to avoid two buttons flashing on the 
telephone when it is called.
PhDNs cannot be assigned as members of DH groups.
ACD Overflow to DH Group (DK424 only)
ACD calls can overflow to DH groups if there is an idle agent in the DH group, but remain in the 
ACD queue at overflow time if all DH group...

Features
System Features
98Strata DK Feature Description 5/99
Station Message Detail Recording (SMDR) 
SMDR prints call records of both incoming and outgoing calls or outgoing calls only. Strata DK 
systems can also print a call record of outgoing toll calls only. Calls of less than one or ten seconds 
(programmable option) are not recorded. The basic SMDR printout includes:
©Time and duration of the call
©Time to answer the call
©Stations to which the call was transferred
©Type of call – all calls,...

Features
System Features
Strata DK Feature Description 5/9999
1. Call Duration (incoming, outgoing, or transfer) must be 1 or 10 secs (set by Program 60-2) to generate a call record printout.
2.“MSS”: designates a DISA or CF–External CO call to an unanswered station or answered after 1 or 10 secs (threshold) per 
Program 60-2. The call registers as a normal incoming call if answered before the threshold time. DISA calls always register 5~6 
seconds ring before answer duration time.
3. Field column...

Features
System Features
100Strata DK Feature Description 5/99
Benefits
Save costs because telephone abuse can be pinpointed and corrected and telephone bills are 
properly allocated back to the departments that made the calls.
Further, since account codes are included in the SMDR printout, lawyers, accountants, and others 
who provide hourly professional services can accurately bill clients for telephone time.
SMDR can also help increase productivity for employees such as telemarketers who must learn to...

Features
System Features
Strata DK Feature Description 5/99101
Station Relocation
There are two types of Station Relocation – moving the physical location of the telephone, or using 
dial codes to relocate telephone set features without physically moving its location. When Station 
Relocation is activated, a telephone can automatically maintain its particular characteristics 
(personal speed dial, flexible keys, feature set, and all DNs) when it is relocated from one modular 
jack to another.
A vacant...

Features
System Features
102Strata DK Feature Description 5/99
System Programming Through Station
Any Strata DK system can be programmed using a 20-button digital LCD telephone in the system. 
On DK424 systems, programming is done from the digital telephone connected to PDKU port 005. 
On DK14 and DK40i systems, programming can be done using any station port.
During programming, the station executing the commands is the only station that loses normal 
functioning. Service to all other stations remains...

Features
System Features
Strata DK Feature Description 5/99103
Tandem CO Line Connection (Trunk-to-Trunk) 
Also known as Trunk-to-Trunk Connection, this feature connects a user to two CO lines in a 
conference. A DKT that sets up a Tandem CO line connectino must have two CO line appearances 
or the connection must be set up on a DN. After connection, the user can drop out of the 
conversation leaving the two outside parties in an unsupervised conference. The CO lines remain 
connected until one of the...

Features
System Features
104Strata DK Feature Description 5/99
Benefits
Enables important incoming calls to be connected to employees who are out of the office, resulting 
in more convenient calling and efficient call handling. Internal callers who set up conference calls 
can drop out of the conference when they no longer need to participate. They can return to 
productive work and use their phone to make and receive other calls. 

Features
System Features
Strata DK Feature Description 5/99105
Tenant Service 
Businesses in the same office building can share a system. One DK14, DK40i, or DK424 (with an 
RCTUA processor) can be shared by two businesses. The DK424 with an RCTUBA/BB, RCTUC/
D, or RCTUE/F processor can have up to four tenants.
Tenants can have separate LCR and Toll Restriction plans, Page Groups/Zones, Night Transfer 
ringing assignments, flexible door phone assignments, and CO line ringing assignments. CO/PBX 
lines...

Features
System Features
106Strata DK Feature Description 5/99
Tie Lines 
Tie lines can be installed on a DK40i or DK424 system to connect it to a PBX or another DK 
system in a private communications network. Tie lines can use all DNIS program assignments. 
Incoming Tie line calls can ring a number of destinations within the DK system.
Incoming Tie lines are enabled with Voice First Calling, and the called station can answer back 
handsfree. Incoming Tie lines cannot originate Off-hook Call Announce to...