Toshiba Strata Dk Insight Dk Supervisor Guide

Wallboards
Step 3: Configuring Wallboards
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5. Enter the wallboard 
template duration.
6. Repeat Substeps 3~5 
to add or delete other 
templates for 
scheduling.
7. When scheduling is 
complete, click OK, 
then click Close.
8. From the Wallboard 
Configuration 
window, click  
Configure.Only the selected wallboard number can be configured. Each 
wallboard must be selected by number and configured individually.
9. Delete any schedules 
that you do not need.
10. Make sure Fitted...

Wallboards
Step 4: Configuring Wallboards
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Step 4: Configure the Wallboard Template
After you have created a schedule for displaying a sequence of wallboard template displays, you 
can configure the layout of the wallboards. This is where you determine which parameters will 
display and their placement on the board.
Changing Fonts
There are two sizes of fonts for wallboards. 
©Small – Depending on the wallboard, up to one or two rows of characters can be displayed. 
This size...

Wallboards
Step 4: Configuring Wallboards
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Creating Temporary Wallboard Messages
Wallboard messages can be scheduled to appear for specific durations. 2. Click Configure.
1. Select Wallboard, 
Messages
...or select the  
Wallboard 
Messages icon.
2. Type your message.
3. Enter the display 
time.
4. Select the 
wallboard to 
display the 
message, and 
whether you want 
the wallboard to 
beep on display.
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Wallboards
Step 4: Configuring Wallboards
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Queuing Messages
You can queue up message for display on a wallboard or series of wallboards.
äClick Clear All Messages to remove all the messages queued up on the wallboards. 5. Click Send 
Message, Close.
6. If you set the 
message to display 
for an indefinite 
amount of time, 
click Clear 
Message when you 
want to remove it. 

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Alarms5
An on-screen alarm log is created to trace all the events causing an alarm. This log can be filtered 
for each individual or group to present only information needed by the user. The user’s alram 
window can be viewed in a monitor or browse mode. In the monitor mode, only current alarms are 
shown. In the Browse mode, past and current alarms can be viewed.
Configure Alarms
You must first configure the alarms for each set of CO lines, DID lines and for any extensions...

Alarms
Configure Alarms
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5. Check any 
applicable alarms, 
click OK.
6. Close the Alarms 
Configuration 
window.
Table 11 Alarm Thresholds 
AlarmAvailable onMay Indicate
Wait Time – A call has been waiting too 
long to be answered.
lLines
lLine Groups
lDIDs
lDID GroupsAn imbalance of lines to extensions/agents.
Held Time (not supported in Strata DK 
Insight) – A call which remains on hold 
for too long.
lLines
lLine Groups
lDIDs
lDID GroupsA need for training.
Need to allocate...

Alarms
Configure Alarms
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To View Alarms
From the Alarms Window, you can monitor alarms that have been triggered.
Indication Colors
Insight DK uses five colors for various alarms and call states.
Ring on Time – A call has been ringing 
an extension for too long.
lExtensions
lExt. Groups
lAgents
lAgent GroupsPossible under-staffing problem.
Could move agents from a quieter group to cover 
under-staffing.
On Call Time – A call has been 
connected for an excessive amount of...

Alarms
Configure Alarms
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Terms associated with alarms are explained in Ta b l e  1 2.
Table 12 Statistical Analysis Threshold 
Stat. AnalysisIndicatesAvailable onReason for alarm
Wait TimeA call that has been waiting to be 
answered for longer than the 
acceptable wait time. (Affects 
GOS.)
lLines
lLine groups
lDIDs
lDID groupsMay signify an imbalance of lines to 
extensions/agents.
Held Time 
(not supported 
by Strata DK)A call which remains on hold for too 
long.Could be a...

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Glossary
General Terms
The following table contains definitions for terms used in this document.
Table 5 Glossary of Terms 
Te r mDefinition
ACDAutomatic Call Distribution.
Account CodeWhile handling a telephone call it is possible for an extension/agent to enter account codes to 
describe the nature of the call. Up to 9 digits can be entered per account code and 20 account 
codes can be entered per call.
An analysis of account code usage is provided by the Insight Reporter....

Glossary
Alarms Window
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Alarms WindowThis is a separate window from the Insight MIS application window that provides a list of alarms 
in chronological order (most recent first) that are currently active in the system. Each item in the 
alarms list presents the following information:lType of device that is causing the alarm
lName of the device that is causing the alarm
lType of alarm.
Application 
WindowA window that contains a running application. Both Insight MIS and Insight...