Toshiba Strata Dk Dkt 2000 Series Digital Telephone Quick Reference Guide

							

DKT 2000-Series
Digital Telephone
Quick Reference Guide
BUSINESS
TELEPHONE
SOLUTIONS
Digital Business Telephone Systems 
						

							Telephone Directory
NameNumber
1Digital Telephone
Quick Reference Guide
Telephones
This guide applies to DKT 2000-series digital 
telephones connected to Strata DK14/DK16e/
DK40/DK280 or DK424 systems.
Conventions
Letters in [brackets] represent buttons which 
have Directory Numbers on them. For example:
[PDN] = Primary Directory Number button 
(the Extension Number for your 
telephone).
[PhDN] = Phantom Directory Number button 
(an additional Directory Number).
[DN] = Any Directory Number button (also 
known as an Extension or Intercom 
Number). Whenever [DN] is used 
in this guide, it means that you can 
use any [PDN] or [PhDN].

 	
 letters represent telephone buttons.
~ means “through.”
+ is used for multiple key entries.
For example: Press 

 + 
.
äindicates a single step.
Your telephone may not have all of the buttons/
features mentioned in this guide. See your 
Telephone System Administrator for more 
information on buttons and access codes.
Before You Begin
If you hear dial tone when you lift the handset, 
then you do not need to press any available [DN] 
or CO 
 button before dialing an internal or 
external number.
Outside Line Access
äTo access an outside line
äYou may need to press one of these options:
, 	
  
...or a [DN] and dial a line access code. 
						

							2Digital Telephone
Quick Reference Guide
may be used for Least Cost Routing (LCR) 
or to access a Line Group for all system 
sizes.
Basic Calling
äTo make an Outside Call
1. Access an outside line.
2. Dial a telephone number.
äTo make an Internal Call
1. Lift the handset or press a [DN].
2. Dial a [DN].
3. Make a voice announcement after you hear a 
single tone or when the called party answers.
Account Code Calls
äTo enter a Forced Account Code
1. Access an outside line.
2. Enter the Forced Account Code.
3. Listen for dial tone. Busy tone indicates an 
invalid code. If you are dialing with Least 
Cost Routing, you will not hear dial tone.
4. Dial a telephone number.
äTo enter a Voluntary Account Code
1. While on a call connected to a CO or other 
outside line, press 
 

...or 
 	+
...or 
 	 + (RCTUE/F)
...or 

  +  .
Note
Press 

 if the 
 	 button is not 
on your telephone.
2. Dial the Account Code.
System SizeLine Access Code 
DK14

 or
  or
 
DK16e
 or  or 

DK40
 or
 	 or
 	
RCTUA
 or  or 

RCTUBA/BB
 or  or 
RCTUC/D
 or  or 

RCTUE/F
 or 
 or 	
3Digital Telephone
Quick Reference Guide
Automatic Busy Redial
äTo activate Automatic Busy Redial
äAfter dialing a busy outside telephone 
number, press 
 !# $
	
...or 
 + , then hang up.
Your telephone signals you when the called 
number is available.
äTo cancel Automatic Busy Redial
äPress 
 !# $
	
...or [DN] + .
Automatic Callback
äTo activate Automatic Callback
1. After dialing a busy station, a station in the 
Do Not Disturb mode, or busy trunk group, 
press 
 		%
...or .
2. Hang up. The system calls you when the 
station or trunk group is available.
äTo cancel Automatic Callback
äPress 
 		%
...or a [DN] +&.
Call Forward
äTo Call Forward your [PDN] with a Call 
Forward button
1. Press a Call Forward button: 
		 (
 		 		
		 (
 !#
		 (
 ) (
		 (
 !#)
2. Enter the [PDN] or [PhDN] to which calls 
are forwarded.
3. Press the Call Forward button again.
äTo Call Forward your [PDN] or [PhDN] with 
an Access Code
1. Press the [PDN] or [PhDN] button that you 
want to Call Forward. 
						

							4Digital Telephone
Quick Reference Guide
2. Enter a Call Forward access code sequence:
Call Forward-All Calls
 * + NNN + %
Call Forward-Busy
 + + NNN + %
Call Forward-No Answer
 & + NNN + 
 	(or 
) + XX + 
$
	 (or ) + %
Call Forward-Busy/No Answer
  + NNN + 
 	(or 
) + XX + 
$
	 (or ) + %
NNN = [DN] where calls are forwarded.
XX = The amount of time  (08~60 secs.) 
that the telephone should ring 
before it forwards. This entry is 
optional: you can skip XX, but you 
must press 
$
	 (or ) + %.
Note
You can only Call Forward a [PDN] or 
[PhDN] that is “owned” by your 
telephone. See your System 
Administrator for more information.
äTo cancel Call Forward
äPress the same Call Forward button that you 
used to set Call Forward
...or a [DN] + 
 * and hang up.
Call Park Orbits
äTo Park a call
1. While on a CO line call or internal call, press 
%  ,
...or 
 + &&+.
2. Enter a General Orbit Number (
-*) 
or a valid [PDN].
If you have an LCD telephone, enter
 
and the system automatically selects an 
available orbit.
3. Hang up.
äTo retrieve a Parked call
1. Press 
%  ,
...or [DN] + &&+.
5Digital Telephone
Quick Reference Guide
2. Enter the Orbit Number or [PDN] where the 
call is parked.
äTo Park a call and Page
1. While on a CO line call or internal call, press 
% 
 .
...or 
 + &&*.
2. Enter a General Orbit Number (
-*) 
or a valid [PDN].
If you have an LCD telephone, enter
 
and the system automatically selects an 
available orbit.
3. Enter the Paging Access Code and make 
your announcement.
4. Hang up.
Call Pickup
Applies to [DN] calls which are ringing or on 
hold, not parked.
äTo Pick Up a call at a [PDN] or [PhDN]
äPress [PDN] + 
+ + XXX
(XXX is the [PDN] or [PhDN] that you want 
to pickup. Not available on all systems.)
äTo Pick Up other types of calls
1. Press 

 %
...or [DN] + .
2. Enter one of the following:
[PDN] of the station ringing or holding 
the call.
&picks up any ringing [DN] as a 
priority, or a page, or ringing 
door phone if a [DN] is not 
ringing.
&to pick up an external page. 
to pick up any ringing CO line.
/*-
/+to pickup a CO line on hold. 
(See your System 
Administrator for the 
maximum number of CO lines 
for your system.) 
						

							6Digital Telephone
Quick Reference Guide
Call Transfer with Camp-on
äTo Transfer a call
1. While on a call, press 

 .
2. Dial a [DN].
3. Announce the call, then hang up.
If the station is busy, hang up and the call 
“camps on” the called number. When the 
called number is available, the “camped on” 
party is connected. If the called party does 
not answer after a certain time, the call rings 
back to you.
Conference Calls
äTo make a Conference Call
1. While on a call, press 

 .
2. Dial a [DN] (or access an outside line and 
dial an external telephone number).
3. Press 

 after the called party answers. 
All parties are conferenced together.
If you added an outside line to the call, press 

 again before hanging up to allow 
the outside parties to continue talking. (If 
you do not, the call is disconnected).
Note
Some types of outside lines 
(“unsupervised”) do not automatically 
disconnect when conferenced parties 
hang up. In this case, press one of the 
flashing buttons to monitor the 
conference. 
If the parties are still on the line, press 


 
 + %, then hang up. When no one is 
on the line, press 
% to disconnect the 
lines.
Do Not Disturb
äTo activate/deactivate Do Not Disturb
äTo activate, press 
 )  (LED 
ON).
äTo deactivate, press 
 )  again 
(LED OFF).
7Digital Telephone
Quick Reference Guide
Hold
äTo place a call on Hold
äPress 
0	
.
äTo retrieve a Held call
äPress the held (flashing) line or [DN].
äTo place a call on Exclusive Hold
äWhile on a call, press 
0	
 twice. (No one 
can accidentally pick up your call.)
Handsfree Answerback
äTo receive a Handsfree Answerback call
You hear a single warning tone followed by the 
caller’s voice.
äWithout lifting the handset, speak toward the 
telephone at a normal voice level.
Handsfree Monitoring
äTo use Handsfree Monitoring
1. While off-hook on a call, hold down 
% 
and place the handset on-hook.
2. Release 
%.
3. Lift the handset to resume the conversation.
Message Waiting
äTo leave a Message Waiting Indication at 
another station
äAfter reaching a busy or unanswered station, 
press 
1. or /.
äTo answer a Message Waiting at your station
A flashing Msg LED indicates message waiting.
äPress 
1., lift the handset. If the message 
sender does not answer, go on-hook and 
repeat this step to skip to the next message.
äTo cancel a Message Waiting for a station
äPress [DN] + 
.
Override/OCA
äTo make a Busy Override or OCA call
äDial 
+ after dialing the busy station 
						

							8Digital Telephone
Quick Reference Guide
...or press +* or *+ if the called telephone 
allows Off-hook Call Announce.
äTo make an Executive Override call (barge-in)
äDial 
& after reaching a busy station
Paging
äTo make a Page announcement
1. Lift the handset and press a [DN].
2. Enter a page zone code:
Repeat Last Number Dialed
äTo Redial the Last Number Dialed
1. Lift the handset, then press an available 
[DN] or line.
2. Press 
$
	.
Saved Number Redial
äTo save a number to redial later
äAfter dialing a telephone number (before 
disconnecting), press 
2  )3.
äTo redial a saved number
äAccess an outside line, then press 
2
 )3
.
Soft Keys
Soft Keys are prompts which appear on an LCD 
screen. When they are “on,” 
1
, ., and 
		 perform the action described by the Soft 
Key. (See example titled “Using Soft Keys.”)
äTo turn Soft Keys on
äPress 
1
 + /* (when telephone is idle).
&All Call Page group.
&**-&*4Station groups.
&All Call Page group with 
external page zones.
&-&4...or &*-&4
External Page zones
(depending on your 
system size.)
9Digital Telephone
Quick Reference Guide
äTo turn Soft Keys off
äPress 
1
+ / (when telephone is idle).
Using Soft Keys
The Soft Keys abbreviations shown in the 
following example are:
TRNS = Transfer PGE = Page
CONF = Conference STA = Station
JOIN = Join Parties RTRN = Return to 
previous 
state
äTo set up a conference call with Soft Keys
1. While talking on a 
CO (outside) line, 
the TRNS, 
CONF, and PGE Soft Keys appear.
2. After pressing the 
button under the 
CONF Soft Key, 
the following appears. Press the STA. Soft 
Key to conference to another station.
3. Dial the station 
number of the 
party that you 
wish to add to the conference call.
4. When the called 
party answers, 
your station is 
connected to the called station 220 and the 
outside call remains on hold. Press the JOIN 
Soft Key to join all parties in a conference.
Speed Dial
äTo store a Speed Dial number
1. Do not lift the handset.
2. Press 
$
	.
3. Press an 
 button to store the phone 
number on
...or 

 	(or 
), then enter an 
access code (see below). This code 
represents the stored number.
TALK ON LINE 3
TRNS     CONF    PGE
LINE OR STATION?
LINE     STA.      RTRN
     DIAL STATION NO.
                            RTRN
TALK WITH 220
TRNS     JOIN   RTRN 
						

							

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard, Irvine, CA 92618-1697
Part Number: DKA-QR-DKTEL-VB
Item Number: 4010351
4. Press your [PDN].
Note
If you need to press [DN] or 
 
access code before dialing a number, 
you can store it in the speed dial number 
string.
5. Enter a CO line access code (optional) plus 
the telephone number, then press 
$
	.
äTo make a call with Speed Dial
äPress 

Note
You may have to press [DN] and dial the 
access code of a CO line before pressing 
.
...or 

 	 and dial a Speed Dial 
access code.
Speed Dial Access Codes
Note
Only the Administrator station and 
attendant consoles can store system 
speed dial numbers, but anyone can use 
System Speed dial codes for dialing.
System SizePersonalSystem
DK14/DK16e/DK40/RCTUA

 



RCTUBA/BB
 




RCTUC/D
 




RCTUE/F