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Toshiba Strata Dk Acd Supervisor Guide

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    							Strata DK ACD Supervisor 3/9923
Appendix
This appendix provides a list of features and the corresponding access code sequences.
Access Codes
If your telephone does not have the ACD Supervisor feature buttons shown in the left-
hand column, you can enter the access code sequence shown in the right-hand column 
to perform the same function.
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    							Features
Access Codes
24Strata DK ACD Supervisor 3/99
Table 4 Supervisor Access Codes
FeaturesAccess Code Sequence
ACD Call Pickup [PDN] +
#&7369
Agent Status (Speed Dial Button) [PDN] + &738;;1
1. XX
 = ACD Group Number 01~16 on large systems and 01~08 on small systems. End of ACD Shift [PDN] + 
&736<
Log In/Out (Agent)$&#&DOO2#+ &7364#+#====3
2.$&#&DOO button is any single appearing [PhDN] that is owned by the telephone.
3.
ZZZZ = Agent ID Code used when logging into an ACD Group as an Agent. Log In/Out (Supervisor) [PDN] + 
&7364#.#;;;;4
4. XXXX
 = Supervisor ID code used only to log in. Monitor ACD Call [PDN] + 
&7368#.#
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    							Strata DK ACD Supervisor 3/9925
Index
A
about this book
conventions,iv
organization,iii
related documents,v
access codes,23
ACD group supervisor,1
ACD pickup,24
after call,9
agent assistance,8
ACD help button,10
Cnf¤Trn button,10
DND mode,10
agent status (speed dial button),24
agent telephone status,9
agent/queue status,13
alarm-guard timer,22
available,9
B
buttons
Hold,3
Mic,3
volume control,3
C
call forwarding,8
Cnf¤Trn
ACD group code,24
D
directory number buttons
[PDN],5
[PhDN],5
definitions,5
do not disturb,8
E
end of ACD shift,4, 24
calls waiting in the queue,18
last agent of the group,18
new shift,18
executive override,8
F
feature interaction,8
features
agent assistance,10
end of ACD shift,18
logging in/out,11
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    							Index
H ~ U
26Strata DK ACD Supervisor 3/99
night transfer,19
night transfer lock,20
reset queue alarm,21
supervisor auto log in,22
transfer to ACD group,22
fixed buttons
Cnf¤Trn,3
Spkr,3
flexible buttons,4
end of ACD shift,4
night transfer/NT lock,4
queue status,4
reset queue alarm,4
supvr auto log in,4
transfer to ACD group,4
H
Hold,3
L
log in/out
agent,12, 24
log out status,9
supervisor,11, 24
M
message and display,8
Mic button,3
monitor
ACD call,17, 24
agent status,14
conference channels,17
queue status,15
N
night transfer
NT lock button,4, 20
ringing (day, day 2, night),19
P
PBX call,9
phantom [PhDN] buttons,5
Q
queue status,4, 24
R
reset queue alarm,24
button,4
single alarm,21
two-layer alarm,21
S
soft keys,5
speed dial
agent status,16
queue status,16
Spkr button,3
supervisor auto log in,22
button,4, 24
T
talk,9
transfer to ACD group button,4, 24
U
unavailable,9
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