Toshiba Strata Ctx Kkt/ipt Telephone Quick Reference System Manual

							Unify Your Business Communications
CTX
DKT / IPT Telephone
Quick Reference Guide
STR ATA
Call Pickup
1. Press an extension button.
2. Enter a code from the following list:
Group Pickup: 
#5#34 or  ________ 
Directed Terminal Pickup: #5#5 or  ________ 
Other (see System Administrator):_________
3. Dial the extension that is holding the ringing or held call to 
be picked up.
Echo Cancel
➤If you experience echo while conversing on your IP 
telephone, tap Vo l  or  once to cancel the echo sound.
Paging
➤
To make a page announcement to a phone or external 
speakers
1. Press extension, lift the handset, and enter: 
#30 or  ________  (all groups)
..or #31  or  ________ + _____ the Group page access 
code. See “Flexible Buttons” for more paging codes.
2. Make your announcement, then hang up.
➤To make an All Call Page
1. With the handset off-hook, press 
All Call Page...or extension + #30. This pages all phones in the All 
Call Page Group, and may page external speakers 
(depends on programming).
2. Make your announcement then hang up.
Redial
Use this button to redial the last number dialed from your phone.
➤To redial the last number, press 
Redial or *0.
Speed Dial
➤
To store a Station Speed Dial Number
We suggest storing Speed Dial numbers on a One Touch 
button; use Speed Dial Codes to store more numbers.
1. Press 
Program or dial #9876. 
2. Press 
Spdial.
3. Press 
1, then enter a Speed Dial Code (00~99).
4. Enter the number to be stored in the Speed Dial bin (32 
digits max.).
5. Press 
Spdial to store the entry. See “DATA 
PROGRAMMED.”
6. Lift and replace the handset.
➤To clear a number from a Station Speed Dial code
➤Repeat the previous procedure skipping Step 4.
➤To make a call using Speed Dial
1. Lift the handset.
2. Access a outside line (if necessary).
3. Press 
Spdial. Then dial the Station or System Speed 
Dial Number.
One Touch Buttons
This feature is useful for storing frequently dialed numbers.
➤To change a One Touch Button
1. Press 
#9876 to enter User Programming Mode.
2. Press the One Touch button to set.
3. Enter the digits or special buttons to be stored.
4. Press the One Touch button to save the entry.
If these steps do not work, you may have to create a One 
Touch button (see “Flexible Buttons”).
➤To Use a One Touch Button, just press it.
Voice Mail - Direct Transfer
1. While on a call, press Cnf/Trn.
2. Press 
#407 ____.
3. Enter the voice mailbox number (may be the same as the 
extension number), then press 
#.
4. Hang up (the caller is connected to the voice mailbox) or 
press 
Cnf/Trn to return to the calling party.
Volume Control
➤
To adjust handset volume
➤During a call, press down 
Vo l  or . When you hang 
up, volume returns to default.
➤To adjust the speaker volume for internal/external calls 
and background music
➤Press 
Spkr. Select a line and press Vo l  or .
➤To adjust Ring Tone, Handsfree Answerback and 
Speaker Off-hook Call Announce
➤With an idle phone and handset on-hook, press 
Vo l  
or . When you hang up, volume returns to default.
DKT3014-SDL LCD Features
➤
To use Speed Dial or Directory Menus
1. Press the Soft 
Key next to the 
Speed Dial (SD) 
or Directory (DIR)  
to view the first 
screen. 
2. To view the other 
pages, press the 
soft keys MORE 
or PREVIOUS 
...or 
LEFT or RIGHT.
3. Select someone from the list by pressing the Soft Key 
next to the name.
➤To Use Direct Station Selection
1. Press the 
DIRECT SS
 Soft 
Key to view the 
first screen.
2. To view other 
pages, press the 
MORE or 
PREVIOUS Soft 
Keys.
3. To select 
someone from the 
list, press the Soft 
Key next to the 
name.
Flexible Buttons
There are 10, 14 or 20 Flexible Buttons on your telephone. You 
can program features onto Flexible Buttons for easy access.
1. Press 
#9876 to enter User Programming Mode.
2. Press 
Hold.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see following list).
5. Press the same Flexible Button (flashing). “DATA 
PROGRAMMED” appears on your LCD.
FRED J NO. 3371
FEB 18         MONDAY 12:00
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
FRED J NO. 3371
MAR 18         MONDAY 01:35
BOB T
DON U
CAROL F FRED M
CUST SERV GRAY W
PREVIOUS MORE
EXIT
CALLING
BOB T          NO. 3200
Flexible Button Codes
Account Code660
Auto Busy Redial 150
Auto Callback 160
Call Forward - Any Calls (Internal and External)
All Call340
Busy350
No Answer360
Busy No Answer370
Call Park Orbit170
Call Pickup
Incoming - Group Pickup 430
Incoming - Directed Terminal Pickup 440
Incoming - Directed Group Pickup 450
Incoming - Directed DN Pickup 460
On hold - Local Retrieve490
On hold - Remote Retrieve500
On hold - Outside Line Retrieve480
On hold - Directed DN Retrieve510
Incoming - Any External Call470
On hold and Incoming520
Caller ID 590
Cancel 290
Do Not Disturb180
Door Lock Cancel540
Direct Station Selection (DSS) Button610
One Touch Button 570
Paging
Page All Groups220
Page Individual Groups230
Emergency Page - Individual Group250
Emergency Page - All Groups240
Answer - Group Page590
Record to VM 630
Pause/Resume 640
Release Button270
Release/Answer280
Speed Dial260
User Programming Mode650
NoteNot all features have a Flexible Button Code. For 
additional codes, see your System Administrator.
CAUTION!Do not use cleansers that contain benzene, paint 
thinner, alcohol or other solvents on the telephones 
rubber feet. The color of the rubber may transfer 
to the desk or mounting surface.  
						

							 
Introduction
This quick reference guide applies to Toshiba 3000- and 2000-
series digital telephones and Internet Protocol (IPT1020-SD) 
telephones connected to a Strata CTX system. 
See your Telephone System Administrator to find out which 
features you have. Use the check boxes or blank lines to enter 
the variable selections for your telephone. 
What’s My Line?
Throughout this guide, the word “line” is mentioned. Check mark 
which Line type you have. For example, you will be instructed to 
“select a line.” “Line” can be:
❐Line button 
❐Pooled Line Group
❐Group Line button
❐Line out requiring an access code — where you enter an 
outside line or line group access code (e.g., dial 9).
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on 
your system. Then go through the rest of this guide and check 
mark that feature where it’s noted.
❐Automatic Line Selection (ALS): For outgoing calls: You 
have ALS if you hear dial tone and the Line LED lights 
steady green when you lift the handset or press 
Spkr.
❐Ringing Line Preference: You answer an incoming Line 
ringing your station by lifting the handset or pressing 
Spkr.
❐Tone Signaling: Internal incoming call: you hear 
successive ring tones, then lift the handset or press 
Spkr.
❐Voice First Signaling: Internal incoming call: your phone 
does not ring; instead you hear a long tone, then the caller’s 
voice. Talk in the direction of your phone, or answer the call 
as you normally would by lifting the handset or pressing 
Spkr.
NoteYou can change between Tone and Voice Signaling 
on a call-by-call basis by pressing 
1 after dialing an 
internal telephone number.
❐Hot Dialing: If your telephone is programmed for “hot 
dialing,” you do not have to press 
Spkr or lift the handset 
before dialing internal or external speakerphone calls. 
When you dial a number, the speakerphone automatically 
turns on and the Spkr and Mic LEDs light up.
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your 
System Administrator to see if these codes have been changed. 
If so, write the new codes in the blank lines and cross out the 
default codes. For example: 
Cnf/Trn +  #46  or  .
Making a Call
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
2. When connected, you can continue speakerphone 
operation or lift the handset and continue the 
conversation.
Spkr Button
1. To make a call, press 
Spkr. 
2. Dial the number.
3. When connected, you can continue to use the 
speakerphone or lift the handset and continue the 
conversation.
Handset
1. To make a call, lift the handset, then dial the number.
2. When connected, you can continue to use the handset 
or switch to speakerphone by holding down 
Spkr and 
replacing the handset.
Answering a Call
➤Lift the handset or press Spkr.
❐If you don’t have Ringing Line Preference: press the 
flashing line or extension button and lift the handset.
Handsfree Answerback
➤
To receive a handsfree internal call over the 
speakerphone
1. You hear a single long tone, then the caller’s voice. Do 
not lift the handset; speak toward the telephone in a 
normal voice.
2. Press 
Spkr or take the handset off-hook if you wish to 
transfer the call or place it on hold.
➤To switch between Handset and Speakerphone
➤Press 
Spkr and place the handset on-hook to switch 
from Handset to Speakerphone mode.
Account Code Calls
➤
To dial with a Forced Account Code (FAC)
1. Place a call in the normal method. 
2. After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call 
is rejected.
➤To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with 
three emergency numbers, including
 911. See your 
System Administrator for these numbers: ____________
➤To dial with Voluntary Account Codes
1. After accessing a CO line, press 
Account Code 
...or 
Cnf/Trn + #46 ________.
You can enter it at any time during a call.
2. Enter the Account Code. 
You should hear confirmation tone if the code is valid or 
two short tones if it is invalid.
3. Dial a telephone number if you entered the code after 
accessing an outside line or resume talking or hang up 
if you entered the code after the call.
Call Transfer
1. While on a call, press Cnf/Trn.
2. Dial the extension and announce the call or “blind 
transfer” (hang up).
During call transfer, you can reconnect to the original 
caller by pressing your flashing extension button.
3.Camp on to a busy station: If the station is busy, hang 
up. The called station receives a tone. Once the busy line 
is free, the transferred line is called back.
Conference Calls
1. While on a call, press Cnf/Trn.
2. Call another station or outside line.
3. When the called party answers, press 
Cnf/Trn. If it’s 
busy or there’s no answer, press Cnf/Trn again to return 
to the original connection. All parties are conferenced.
4. Repeat the above steps to add more lines. You can 
conference up to eight parties.
NoteWhen the person who initiates the conference 
(master) hangs up, control transfers to the first 
internal station added to the conference. If no internal 
stations are in the conference, the call disconnects.
➤To transfer conference control
1. Do steps 1 and 2 above to add the line to which you 
wish to transfer conference control.
2. Announce the call and hang up to transfer the call. This 
station is now the conference “master” with the ability to 
add or delete parties.
➤To hold a conference call
➤If you are the “master” conference controller, press 
Hold once (or twice for Executive Hold) to place the 
conference call on hold. 
The conference continues and you can join at any time 
without giving up “master” abilities. Music-on-hold is 
suppressed in this mode.
➤To delete the last member added to a conference
➤While a call is in progress, press the 
Cancel button.
➤To conference two outside Lines
1. While talking on an outside call, press 
Cnf/Trn.
2. Access an outside line.
3. After the party answers, press 
Cnf/Trn.
4. If you receive a busy tone or if the station does not 
answer, press the flashing button to return to the 
original call.
5. Press 
Cnf/Trn and hang-up.
NoteMost phone companies provide auto disconnect, but 
if it is not provided, the lines must be supervised to 
disconnect.
6. To supervise a tandem call, press the extension button. 
If the parties have finished, hang up or if the parties are 
still talking, press 
Cnf/Trn and hang-up.
Hold
1. To place a call on Hold, press the Hold button.
2. To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your 
phone. If you are busy on another call, you hear two tone 
bursts. If the held party hangs up, the call is released.
3. If you have additional lines at your station to hold, repeat 
Step 1 above.
➤To place a call on Exclusive Hold
➤While on a call, press 
Hold twice. (No one can 
accidently pick up your call.)
➤To place a call on Automatic Hold
➤While on a call, press another extension button to 
receive/originate a new call. You can switch between 
calls without having to press 
Hold.
Make sure this feature is programmed on your system; if 
not, existing calls will drop.
➤To place a call on Consultation Hold
If you have multiple extensions on your phone, you can hold 
a different call on each extension. 
➤Press 
Cnf/Trn. 
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward: 
➤Enter the button sequence below
All Calls: 
Press Ext. + #6011 or  ________ + Destination No.
Busy: Press Ext. + #6021 or  ________ + Dest. No.
No Answer: Press Ext. + #6031 or  ________ + Dest. No. + 
Timer (seconds, 2-digits) + #
Busy No Answer: Press Ext. + #6041 or  ________ + Dest. 
No. + Timer (seconds, 2-digits) + #
Cancel: Press Ext. + #6051 or  ________ 
➤...or program a flexible button to perform the sequence. 
See “Flexible Buttons” for instructions.
Call Park Orbits
➤
To park a call
1. While on a call, press 
Park in Orbit 
...or Cnf/Trn + #33 or ________ .
2. Specify the Park Orbit using one of the following:
•Press * and the system automatically selects a 
General Park Orbit between 7000~7019. The 
chosen orbit appears on the LCD.
•Enter a valid extension.
•Press # and the system automatically selects your 
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings 
back to your phone. 
➤To retrieve a parked call
1. Press 
Park in Orbit 
...or your extension button + #32 or  ________ .
2. Enter the Orbit Number where the call is parked. 
TOSHIBA© Copyright 2003
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
CTX-QR-DKIPT-VA  Version A, April 2003
4010377                                                                                  www.telecom.toshiba.com