Toshiba Satellite C75d-a Manual

							Notes on useThis software is a multimedia player which can be used to play back video,
music and photo. However, some files may not be able to play back normally.
It is recommended that the AC adaptor be connected while TOSHIBA
Media Player is running. Power saving features may interfere with
smooth playback. When TOSHIBA Media Player is used with a battery
power, set the Power Options to "Balance".
The screen saver is disabled while TOSHIBA Media Player is playing
a video file or slideshows of photos.
The computer will not enter Sleep, Hibernation and shut-down mode
automatically, while TOSHIBA Media Player is running.
The display automatic power off function is disabled while TOSHIBA
Media Player is playing a video file or slideshows of photos.
The Resolution+ function was specially adjusted for the internal
monitor. Hence, please turn OFF Resolution+ when viewing on
external monitor.
Playback of high bit rate content may cause frame dropping, audio
skipping or decrease in computer performance.
The above problems could be remedied by turning Resolution+ off.
Tap/click the Refresh button on app commands to refresh the content
displayed on Library Screen. It won’t be refreshed automatically.
If sleep, hibernation, shutdown or reboot operation is in process during
uploading the files to SkyDrive, the operation will not be properly completed.
This app doesn’t support to playback content protected by DRM. If you
try to play DRM protected content with Resolution+ On state, this app may be closed.
Photos uploaded to SkyDrive are limited to a maximum resolution of
2048 x 2048 pixels. Any photo over that resolution will be scaled proportionally to a maximum size of 2048 x 2048 pixels.
This app doesn't support DMS.
Operating TOSHIBA Media Player by sMedio TrueLink+ The steps for playing a video file on a local library:
1. Click  My Local Library  on the Start Page of TOSHIBA Media Player.
2. Click a video file to playback.
The steps for playing a music file on a local library:
1. Click  My Local Library  on the Start Page of TOSHIBA Media Player.
2. Click  Music in the upper-left corner of the screen.
3. Select an artist icon or album icon for playback.
4. Click a music file to playback.
The steps for playing a photo file on a local library:
1. Click  My Local Library  on the Start Page of TOSHIBA Media Player.
User's Manual
5-13 
						

							2. Click Photos in the upper-left corner of the screen.
3. Select a folder icon or date icon for playback.
4. Click a photo file to playback.
Opening TOSHIBA Media Player by sMedio TrueLink+
Manual
The features and operations about TOSHIBA Media Player are explainedin the TOSHIBA Media Player Manual.
Use the following procedure to open TOSHIBA Media Player Manual:
Click the  Tutorials  icon on the Start Page of TOSHIBA Media Player.
Use the following procedure to open TOSHIBA Media Player Online help: When TOSHIBA Media Player is running, click  Help of the Settings Charm.
TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a
number of system functions such as power consumption, battery health
and the system cooling, informing you of significant system conditions. This
application recognizes the system and individual component serial
numbers, and will track specific activities related to the computer and their
usage.
The collected information includes device operation time and number of actuations or status changes (i.e.: number of power button and  FN key
combination uses, AC adaptor, battery, LCD, fan, HDD/SSD, sound volume, wireless communication functionalities and USB information), dateof initial system use, and also computer and device usage (i.e.: power
settings, battery temperature and recharging, CPU, memory, backlight illumination time, and temperatures for various devices). The stored data
uses a very small portion of the total hard disk capacity, approximately
10MB or less per year.
This information is used to identify and provide a notification of system
conditions which may effect the performance of your TOSHIBA computer. It
may also be used to help diagnose problems should the computer require
service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may also use this information for quality assurance
analysis.
Subject to the use restrictions above, the HDD data logged may be
transferred to entities located outside of your country or region of residence
(e.g., European Union). Those countries may or may not have the same
data protection laws or data protection levels as required by your home country or region.
Once enabled, you may disable the TOSHIBA PC Health Monitor at any
time by uninstalling the software via  Uninstall a program in the Control 
Panel . Doing so will automatically delete all collected information from the
HDD/SSD.
User's Manual 5-14 
						

							The TOSHIBA PC Health Monitor software does not extend or modify
TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply.
Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started by clicking  Desktop ->
Desktop Assist (in taskbar) -> Support & Recovery -> PC Health  Monitor .
The TOSHIBA PC Health Monitor main screen will be displayed and on
clicking  Please click here to enable TOSHIBA PC Health Monitor , the
"PC Health Monitor Software Notice & Acceptance" screen will be
displayed. Please carefully read the information displayed. Selecting
ACCEPT  and clicking  OK will enable the program. By enabling the
TOSHIBA PC Health Monitor software, you agree with these terms and
conditions and to the use and sharing of the collected information. Once
the program is enabled, the TOSHIBA PC Health Monitor screen is
displayed, and the program will begin monitoring system functions and
collecting information.A message will be displayed if any changes which may interfere with the
operation of the program are detected. Follow the instructions displayed onscreen in the message.
System Recovery
There is a hidden partition allocated on the Hard Disk Drive for the SystemRecovery Options in the event of a problem.
You can also create recovery media and restore the system.
The following items will be described in this section:
Creating Recovery Media
Restoring the pre-installed software from your created Recovery
Media
Restoring the pre-installed software from the Recovery Hard Disk
Drive
Ordering Recovery Discs from TOSHIBA
Creating Recovery Media This section describes how to create Recovery Media.
Be sure to connect the AC adaptor when you create Recovery Media.
Be sure to close all other software programs except the Recovery
Media Creator.
Do not run software such as screen savers which can put a heavy
load on the CPU.
User's Manual 5-15 
						

							Operate the computer at full power.
Do not use power-saving features.
Do not write to the media when the virus check software is running.
Wait for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.
Do not use utilities, including those intended to enhance Hard Disk Drive access speed. They may cause unstable operation and damage data.
Do not shut down/log off or Sleep/Hibernate while writing or rewritingthe media.
Set the computer on a level surface and avoid places subjected to
vibrations such as airplanes, trains, or cars.
Do not use on an unstable surface such as a stand.
A recovery image of the software on your computer is stored on the Hard
Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps:
1. Select either blank disc or USB Flash Memory. The application will allow you to choose from a variety of differentmedia onto which the recovery image can be copied including discmedia and USB Flash Memory.
Please note that some of the disc media may not be compatible with
the optical disc drive connected to your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding.
USB Flash Memory will be formatted and all the data in the USB Flash
Memory will be lost when proceeding.
2. Turn on your computer and allow it to load the Windows operating system from the Hard Disk Drive as normal.
3. Insert the first blank disc into the optical disc drive tray or insert the USB Flash Memory into one available USB port.
4. Click  Desktop -> Desktop Assist (in taskbar) -> Support & 
Recovery -> Recovery Media Creator .
5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the  Create button.
Restoring the pre-installed software from your created
Recovery Media
If the pre-installed files are damaged, you are able to use the Recovery
Media you have created to restore the computer to the state it was in when you originally received it. To perform this restoration, follow the steps
below:
User's Manual 5-16 
						

							When you reinstall the Windows operating system, the hard disk will
be reformatted and all data will be lost.
Please make sure that the Boot Speed is set to  Normal. (To access it,
click  Desktop -> Desktop Assist (in taskbar) -> Tool & Utilities ->
System Settings -> Boot Options .)
Please make sure to use the default Boot Mode option in the BIOS
setup utility before restoring.
1. In the  Settings  charm, click  Power and then select  Restart.
2. Hold down the  F2 key and then release this key one second after
the computer is power on - the BIOS setup utility will load.
In the BIOS setup screen, select  Advanced -> System Configuration
-> Boot Mode -> UEFI Boot  (Default).
If you set the Boot Mode as  CSM Boot, the recovery media created by
Recovery Media Creator will NOT be able to restore.
If you create a recovery image using advanced recovery tools from Control Panel, please also make sure to use the default Boot Mode
option  (UEFI Boot)  in the BIOS setup utility before restoring.
1. Load the Recovery Media into the Optical Disc Drive or insert the
recovery USB Flash Memory into one available USB port.
2. In the  Settings charm, click  Power and then select  Restart.
3. Hold down the  F12 key and then release this key one second after the
computer is power on.
4. Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media.
5. A menu will be displayed from which you should follow the on-screen instructions.
If you have previously chosen to remove the recovery partition and are
trying to create "Recovery Media", you will see the following message: "The
Recovery Media Creator can not be launched because there is no recovery
partition."
When there is no recovery partition, the Recovery Media Creator cannot make Recovery Media.
However, if you have already created a "Recovery Media", you can use it
to restore the recovery partition.
If you have not created "Recovery Media", please contact TOSHIBA support for assistance.User's Manual 5-17 
						

							Restoring the pre-installed software from the
Recovery Hard Disk Drive
A portion of the total Hard Disk Drive space is configured as a hiddenrecovery partition. This partition stores files which can be used to restorepre-installed software in the event of a problem.
If you subsequently set up your Hard Disk Drive again, do not change, delete or add partitions in a manner other than specified in the manual,otherwise you may find that space for the required software is notavailable.
In addition, if you use a third-party partitioning program to reconfigure the
partitions on your Hard Disk Drive, you may find that it becomes impossible
to setup your computer.Make sure that the AC adaptor is connected during the restoring process.When you reinstall the Windows operating system, the hard disk may be
reformatted and all data may be lost.
1. In the  Settings charm, click  Power and then select  Restart.
2. Hold down  0 (zero) key and then release this key one second after the
computer is power on.
3. Select  Troubleshoot .
4. Select  Reset your PC .
5. Follow the on screen instructions to finish the recovery.
You can also perform the restoration through PC settings in the operating
system:
1. Click the  Settings charm and click  Change PC settings .
2. Click  General under PC settings.
3. Scroll down to  Remove everything and reinstall Windows  and click
Get started .
4. Follow the on screen instructions to finish the recovery.
Ordering Recovery Discs from TOSHIBA* You can order Product Recovery discs for your notebook from theTOSHIBA Europe Backup Media Online Shop.
* Please note that this service is not free-of-charge.
1. Visit https://backupmedia.toshiba.eu on the Internet.
2. Follow the on-screen instructions. You will receive your Recovery Discs within two weeks after placing your order.
User's Manual 5-18 
						

							Chapter 6
Troubleshooting TOSHIBA has designed this computer for durability, however, shouldproblems occur you are able to use the procedures detailed in this chapter
to help determine the cause.
All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.
Problem solving process Resolving problems will be much easier if you observe the following
guidelines:
Stop immediately when you recognize a problem exists as taking
further action may result in data loss or damage, or you may destroy
valuable problem related information that can help solve the problem.
Observe what is happening - write down what the system is doing and what actions you performed immediately before the problem occurred.Make a screenshot of the current display.
Please also be aware that the questions and procedures described in this
chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few mayrequire help from TOSHIBA Support - if you find you need to consult
others, be prepared to describe the problem in as much detail as possible.
Preliminary checklist You should always consider the simplest solution first - the items detailedin this checklist are easy to fix and yet can cause what appears to be aserious problem:
Make sure you turn on all peripheral devices before you turn on the
computer - this includes your printer and any other external device you
are using.
Before you attach an external device you should first turn the computer off, then when you turn the computer back on again it willrecognize the new device.
Make sure all optional accessories are configured properly in the
computer's setup program and that all required driver software has been loaded (please refer to the documentation included with theoptional accessories for further information on its installation and
configuration).
User's Manual 6-1 
						

							Check all cables to ensure they are correctly and firmly attached to the
computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors for loose pins.
Check that your disc media is correctly loaded
Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems toTOSHIBA Support. In addition, if a problem recurs, the log you have madewill help to identify the problem faster.
Analyzing the problem Sometimes the computer will give you clues that can help you identify why
it is malfunctioning. In view of this you should keep the following questions
in mind:
Which part of the computer is not operating properly - keyboard, Hard
Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as
each device will produce different symptoms.
Check the options within the operating system to ensure that its
configuration is set properly.
What appears on the display? Does it display any messages or random characters? Make a screenshot of the current display and, ifpossible, look up the messages in the documentation included with the
computer, software or operating system.
Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.
Do any indicators light, if so, which ones, what color are they and do
they stay on or blink? Write down what you see.
Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.
Record your observations so you can describe them in detail to TOSHIBA Support.
SoftwareThe problems may be caused by your software
or disk. If you cannot load a software package, the media may be damaged or the program
might be corrupted - in these instances try
loading another copy of the software if possible.
If an error message appears while you are using
a software package you should refer to the
documentation supplied with it as this will usually
include a problem solving section or a summary
of error messages.
Next, you should check any error messages
against the operating system documentation.
User's Manual 6-2 
						

							HardwareIf you cannot find a software problem, you should
then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously
then, if you still cannot correct the problem, try to identify the source - the next section provideschecklists for individual components and
peripherals.Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software canbe used with your computer. Use of incompatible devices may cause injury
or may damage your computer.
If something goes wrong
Your computer does not respond to the keyboard commands
If an error occurs and the computer does not respond to your keyboard
commands, follow the steps below:
Press the power button and hold it down for five seconds. Once the
computer has turned itself off, wait between ten and fifteen seconds before
turning the power on again by pressing the power button.
Your program stops responding
If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.
To close a program that has stopped responding: 1. Press  CTRL, ALT , and  DEL simultaneously (once), then click  Task 
Manager . The Windows Task Manager window appears.
2. Select the program you want to close, then click  End Task. Closing
the failed program should allow you to continue working. If it does not,
continue with the next step.
3. Close the remaining programs one by one by selecting the program name, then  End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then restart it.
The computer will not start
Make sure you attached the AC adaptor and power cord/cable properly.
If you are using the AC adaptor, check that the wall outlet is working by
plugging in another device, such as a lamp.
Verify that the computer is on by looking at the  Power indicator.
User's Manual
6-3 
						

							If the indicator is glowing, the computer is on. Also, try turning the computer
off and then on.
If you are using an AC adaptor, verify that the computer is receiving power
from the external power source by looking at the  DC IN/Battery indicator. If
the indicator is glowing, the computer is connected to a live external power
source.
The computer will not load advanced options during startup
By holding down one of the following keys during startup, your computer
will load advanced options as shown below.
KeyAdvanced optionF2BIOS utilityF12Boot menu0 (zero)Recovery options
If your computer starts to load the Operating System instead of desired
advanced options, follow the steps below:
1. In the  Settings charm, click  Power and then select  Restart.
2. Hold down the corresponding key and then release this key one second after the computer is power on.
3. Follow the on-screen instructions to proceed.
Hardware and system checklist This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:
Power
Keyboard
Internal display panel
Hard Disk Drive
Optical Disc Drive
Memory Media Card
Pointing Device
USB device
Additional memory module
Sound system
External monitor
LAN
Wireless LAN
Bluetooth
Power
When the computer is not plugged into an AC power outlet, the batterypack is the primary power source. However, your computer also has anumber of other power resources, including an intelligent power supply and
a Real Time Clock (RTC) battery, all of which are interrelated with any one
having the ability to produce apparent power problems.
User's Manual 6-4