Toshiba Satellite C50b User Guide

131If Something Goes Wrong
Sound system problems
If the problem is with an optical data disc, refer to the 
software’s documentation and check that the hardware 
configuration meets the program’s needs.
The disc will not come out of the drive when you 
click the eject button on the screen.
Press the button on the optical disc drive itself. For 
additional information see “You press the disc eject button, 
but the drive tray does not slide out.” on page 130.
Sound system problems
No sound is coming from...

132If Something Goes Wrong
Wireless networking problems
You may have connected the printer while the computer is 
on. Disable Sleep mode, turn off the computer, and turn off 
the printer. Turn the printer back on, make sure it is online, 
and then turn the computer back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad 
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact...

133If Something Goes Wrong
Wireless networking problems
❖If another computer is on the same network, verify that it 
has network access, and can connect to the Internet. If, 
for example, the other computer cannot browse to a 
public Web site, the ISP’s (Internet Service Provider) 
service may be disrupted.
❖Verify that the Service Set Identifier (SSID), or network 
name, is correct 
- i.e., that it matches the SSID assigned 
to the access point you are attempting to connect 
through. SSIDs are...

134If Something Goes Wrong
DVD operating problems
❖If you have enabled any security provisions (closed 
system, MAC address filtering, Wired Equivalent Privacy 
[WEP], etc.), check the access point vendor's Web site 
for recent firmware upgrades. Problems with WEP keys, 
in particular, are frequently addressed in new firmware 
releases.
DVD operating problems
If you experience a problem playing DVDs, you may be able 
to fix the problem yourself. 
For general problems playing a DVD title, try the...

135If Something Goes Wrong
Develop good computing habits
3To keep the display from turning off, click or touch 
Never in both drop down lists.
4Click or touch 
Save changes.
The screen saver runs while you are watching a 
movie or title.
If the screen saver is enabled, it runs on top of any movie or 
title you are watching. To disable the screen saver:
1Right-click the desktop and click or touch 
Personalize 
in the menu.
2Click or touch 
Screen Saver in the lower-right corner of 
the window.
3Select...

136If Something Goes Wrong
Develop good computing habits
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can 
follow every time you experience a problem with the 
computer. Your ability to solve problems will improve as you 
learn about how the computer and its software work 
together.
Get familiar with all of the documentation provided with your 
computer, as well as the information that may come with the 
programs and devices you purchase.
Your local computer store...

137If Something Goes Wrong
Develop good computing habits
3In the left pane, click or touch System Protection.
The System Protection tab of the System Properties 
window appears.
4Click or touch 
Configure.
5Under 
Restore settings select Turn on System 
Protection
.
6Click or touch 
OK.
7Click or touch 
Create.
8In the input field, enter a name that is descriptive enough 
to be easily understood in the future, such as “Before 
installing Brand X Accounting app.” Then click or touch 
Create.
The Windows
®...

138If Something Goes Wrong
Develop good computing habits
7Verify that the Restore point you chose is the correct 
one. If it is not, click or touch 
Back to return to the 
previous step.
8Close all programs and save all open files.
9Click or touch 
Finish, and then Ye s to begin the system 
restore.
Yo u r  W i n d o w s
® operating system configuration will now 
be restored to the state it was in when the chosen 
restore point was created, and then the computer will be 
automatically restarted.
Backing...

139If Something Goes Wrong
Develop good computing habits
For additional Help, while in the Windows® Desktop screen, 
press the 
F1 key to launch the Windows® Help and Support 
screen. Search for “back up files”.
General tips for installing hardware and 
software
Here are a few tips to help ensure safe and easy installation 
of new hardware (printers, pointing devices, external hard 
drives, optical disc drive writers, scanners, etc.) and software 
(applications like Microsoft
® Office and Adobe®...

140If Something Goes Wrong
If you need further assistance
❖Do one installation at a time. If you have several new 
items to add to your computer system, install just one at 
a time, creating restore points immediately before each 
successive installation. This will make it much easier to 
determine the origin of any new problems. For best 
results, follow this sequence:
1Back up critical data.
2Create a restore point.
3Install one item of hardware or software.
4Restart the Windows
® operating system....