Toshiba Encore 2 Instruction Manual

81Utilities
Service Station
Service Station
The Service Station helps you keep your new device running 
at its best by notifying you when updated software, firmware, 
documentation or other information is available for your 
device. The Service Station will alert you when updates are 
available, and you can then choose to install the updates if 
you wish. 

82
Chapter 6
If Something Goes 
Wrong
Some problems you may encounter when using your device 
are relatively easy to identify and solve. Others may require 
help from your network administrator or the manufacturer of 
the software program.
This chapter aims to help you solve many problems by 
yourself. It covers the problems you are most likely to 
encounter.
If all else fails, contact Toshiba. You will find information on 
Toshiba’s support services at the end of this chapter. 
Problems that are easy to...

83If Something Goes Wrong
Problems when you turn on the device
If you are working in a program that suddenly freezes, 
chances are the program has stopped responding. You can 
exit the program without shutting down the operating system 
or closing other programs.
Problems when you turn on the device
These problems may occur when you turn on the power.
The device will not start.
Make sure you attached the USB Power cable to the 
USB/AC adaptor properly.
Press and hold the Power button for at least 5...

84If Something Goes Wrong
The Windows® operating system is not working
The Windows® operating system is not 
working
Once you are familiar with your device and used to the way 
the operating system responds to your work routine, you can 
easily detect if the operating system is not working correctly. 
For example:
❖The operating system fails to start after the initial startup 
appears.
❖The operating system takes a long time to start.
❖The operating system responds differently from the 
normal routine....

85If Something Goes Wrong
The Windows® operating system is not working
6Touch Restart Now under Advanced Startup.
The device restarts.
7Touch 
Troubleshoot from the menu. 
You now have several options:
Refresh your device
❖Your files and personalization settings won't change
❖Your device settings will be changed back to their 
defaults
❖Your Apps from the Windows
® Store are retained
❖Apps you installed from discs or Web sites are removed
❖A list of removed apps is saved to your desktop
For more...

86If Something Goes Wrong
The Windows® operating system is not working
Command Prompt
The command prompt is a very powerful tool for advanced 
users. 
Startup Settings
In previous Operating Systems the majority of the options 
found on this menu were available by pressing the 
F8 key 
during the Windows® boot process:
❖Enable low resolution video mode
Restarts Windows
® using your current video driver at low 
resolution. This allows you to reset your display settings 
in the event they have been...

87If Something Goes Wrong
The Windows® operating system is not working
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can 
surf the Internet. They include: network speed, network 
conditions, time of day (when everyone else is surfing, your 
access can be slow) and popularity of the sites you are trying 
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated...

88If Something Goes Wrong
Fixing a problem with Device Manager
Fixing a problem with Device Manager
Device Manager provides a way to check and change the 
configuration of a device.
Changing the default settings using Device Manager can 
cause other conflicts that make one or more devices 
unusable. Device Manager is a configuration tool for 
advanced users who understand configuration 
parameters and the ramifications of changing them.
Checking device properties
Device Manager provides a way to view the...

89If Something Goes Wrong
Power and the batteries
For more information about Device Manager, refer to 
Windows® online Help.
Power and the batteries
The device’s battery is not accessible by the user.
Your device receives its power through the USB Power cable 
to the USB/AC adaptor or from the system batteries. Power 
problems are interrelated. For example, a faulty USB Power 
cable or USB/AC adaptor will neither power the device nor 
recharge the batteries.
Here are some typical problems and how to...

90If Something Goes Wrong
Display problems
For more information on maintaining battery power, see 
“Changing the battery” on page 65.
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Touch the screen 
to activate it.
❖If you are using the built-in screen, make sure the display 
priority is not set for an external monitor. To do this, 
press the 
Windows® ( ) button on the side of the 
device to display the Start...