Toshiba C50b User Manual
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Real Time ClockProblemProcedureThe BIOS setting and system date/ time are lost.The lasting time of the Real Time Clock (RTC) has run out - you will need to set the date and time in the BIOS setup utility by using the following steps: 1. Click Start. Point to the arrow ( ) beside the Shut down button and then select Restart. 2. Hold down the F2 key and then release this key one second after the computer is power on - the BIOS setup utility will load. 3. Set the date in the System Date field. 4. Set the time in the System Time field. 5. Press F10 - a confirmation message will be displayed. 6. Select Yes - the BIOS setup utility will end and the computer will restart. Keyboard Keyboard problems can be caused by the setup and configuration of the computer - please refer to the The Keyboard section for further information. ProblemProcedureOutput to screen is garbledPlease refer to your software's documentation to ensure that it is not remapping the keyboard in any way (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support. Internal display panel Apparent computer's display panel problems may be related to the computer's setup and configuration. ProblemProcedureNo displayPress the function keys to adjust the display priority, and to make sure it is not set for output to an external monitor. User's Manual 6-6
ProblemProcedureMarkings appear on the computer's display panel.These marks may have come from contact with the keyboard and Touch Pad while the display panel has been closed. You should try to remove the marks by gently wiping the display panel with a clean dry cloth or, if this fails, with a good quality LCD screen cleaner. In this latter instance you should always follow the instructions with the screen cleaner and always ensure you let the display panel dry properly before closing it. Hard Disk Drive ProblemProcedureComputer does not boot from Hard Disk DriveCheck to see whether there is a disc in the optical disc drive - if so remove it and try to start the computer again. If this has no effect, check the Boot Setting within the TOSHIBA HWSetup.Slow performanceThe files on the Hard Disk Drive may be fragmented - in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive. Please refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility. As a last resort you should reformat the Hard Disk Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Optical Disc Drive For further information, please refer to Operating Basics. User's Manual 6-7
ProblemProcedureYou cannot access a CD/DVD Disc™ in the driveMake sure the drive’s disc tray is securely closed. Press gently until it clicks into place. Open the disc tray and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object. Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Memory Media Card For further information, please refer to Operating Basics. ProblemProcedureMemory media card error occursRemove the memory media card from the computer and then reinsert it in order to ensure it is firmly connected. If the problem persists, then you should refer to the documentation supplied with your memory media card for further information.You cannot write to a memory media cardRemove the memory media card from the computer and check to ensure that it is not write protected.You cannot read a fileCheck to ensure the required file is actually on the memory media card that is inserted into the computer. If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the USB mouse section and the documentation supplied with your mouse. Touch Pad ProblemProcedureThe Touch Pad does not work.Check the Device Select settings. Click Start -> Control Panel -> Hardware and Sound -> Mouse . User's Manual 6-8
ProblemProcedureOn-screen pointer does not respond to pointing device operationIn this instance the system might be busy - Try moving the mouse again after waiting a short while.Double-tapping (Touch Pad) does not workIn this instance, you should initially try changing the double-click speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse . 2. Within the Mouse Properties window, click the Buttons tab. 3. Set the double-click speed as required and click OK.The on-screen pointer moves too fast or too slowIn this instance, you should initially try changing the speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse . 2. Within the Mouse Properties window, click the Pointer Options tab. 3. Set the pointer speed as required and click OK.The reaction of Touch Pad is either too sensitive or not sensitive enough.Adjust the touch Sensitivity. To access it, click Start -> Control Panel -> Hardware and Sound -> Mouse . If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse ProblemProcedureOn-screen pointer does not respond to mouse operationIn this instance the system might be busy - Try moving the mouse again after waiting a short while.Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly attached. User's Manual 6-9
ProblemProcedureDouble-clicking does not workIn this instance, you should initially try changing the double-click speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse . 2. Within the Mouse Properties window, click the Buttons tab. 3. Set the double-click speed as required and click OK.The on-screen pointer moves too fast or too slowIn this instance, you should initially try changing the speed setting within the Mouse Control utility. 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse . 2. Within the Mouse Properties window, click the Pointer Options tab. 3. Set the pointer speed as required and click OK.The on-screen pointer moves erraticallyThe elements of the mouse responsible for detecting movement might be dirty - please refer to the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to thedocumentation supplied with your USB device. ProblemProcedureUSB device does not workRemove the USB device from the computer and then reconnect it to a free port in order to ensure it is firmly attached. Ensure that any required USB device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation. Sound system In addition to the information in this section, please also refer to thedocumentation supplied with your audio device. User's Manual 6-10
ProblemProcedureNo sound is heardPress the function keys to increase or decreasevolume. Check the software volume settings. Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure. Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working.Annoying sound is heardIn this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the computer - please refer to Sound System and Video mode for further information. Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information. ProblemProcedureMonitor does not turn onAfter confirming that the monitor's power switch is on, you should check the connections to make sure that the power cord/adaptor is firmly connected to the monitor and to a working power outlet. User's Manual 6-11
ProblemProcedureNo displayTry adjusting the contrast and brightness controlson the external monitor. Press the function key in order to change the display priority and ensure that it is not set for the internal display only. Check to see if the external monitor is connected. When the external monitor is set as the primary display device in extended desktop mode, it will not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode. To keep this from happening, do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode. Remember to turn off the computer before disconnecting the external monitor. When the display panel and an external monitor are set to clone mode and they are turned off by the timer, the display panel or the external monitor may not display when turned on again. If this occurs, press the function key to re-set the display panel and external monitor to clone mode.Display error occursCheck that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. LAN ProblemProcedureCannot access LANCheck for a firm cable connection between the LAN jack and the LAN hub.Wake-up on LAN does not workMake sure the AC adaptor is connected. The Wake-up on LAN function consumes power even when the system is off. If problems persist, consult your LAN administrator. User's Manual 6-12
Wireless LANProblemProcedureCannot access Wireless LANMake sure the computer's Wireless communication function is on. If problems persist, contact your LAN administrator. Bluetooth ProblemProcedureCannot access Bluetooth deviceCheck to ensure the computer's Wireless Communication function is on. Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on. Check to ensure that no optional Bluetooth Adaptor is installed in the computer - the built-in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller. If you are still unable to resolve the problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are havingproblems operating the computer, you may need to contact TOSHIBA foradditional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following: Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices. If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance. Consult the reseller or dealer from where you purchased yourcomputer and/or software - they are your best resource for current information and support. User's Manual 6-13
TOSHIBA technical supportIf you are still unable to solve the problem and suspect that it is hardware related, visit TOSHIBA technical support website http://www.toshiba.co.jp/worldwide/User's Manual 6-14
Chapter 7 Appendix Specifications This section summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyondthe main body. The physical dimensions may vary depending on the model you purchased. SizeApproximately 380 (w) x 259.9 (d) x 26.6/26.6 (h) millimeters (not including parts that extend beyond the main body). Environmental Requirements ConditionsAmbient temperatureRelative humidityOperating5°C (41°F) to 35°C (95°F)20% to 80% (noncondensing)Non-operating-20°C (-4°F) to 60°C (140°F)10% to 90% (noncondensing)Wet-bulb temperature29°C maximumConditionsAltitude (from sea level)Operating-60 to 3,000 metersNon-operating-60 to 10,000 meters maximum Power Requirements AC adaptor100-240V AC 50 or 60 Hz (cycles per second)Computer19V DC User's Manual 7-1