Toshiba C50b User Guide
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ApplyAccepts all your changes without closing the TOSHIBA HWSetup window.Some options shown in grey are possible to confirm their status. TOSHIBA HWSetup screen may have the following tabs: General—Allows you to view the current BIOS version or change certain settings back to their default values Password—Allows you to set or reset the user password for power on. Display—Allows you to select the internal LCD and/or external monitor when the computer boots up Boot Setting—Allows you to change the sequence in which your computer searches the drives for the operating system Keyboard—Allows you to set conditions for the Keyboard USB—Allows you to set conditions for USB SATA—Allows you to set conditions for SATA LAN—Allows you to set conditions for LAN The settings or options explained here may vary depending on the model you purchased. After you changed the settings, a dialog box may appear to prompt you that the changes will take effect after the computer is restarted. Make sure to restart your computer immediately to apply these changes. TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors anumber of system functions such as power consumption, battery health and the system cooling, informing you of significant system conditions. Thisapplication recognizes the system and individual component serial numbers, and will track specific activities related to the computer and their usage. The collected information includes device operation time and number of actuations or status changes (i.e.: number of power button and FN key combination uses, AC adaptor, battery, LCD, fan, HDD/SSD, sound volume, wireless communication functionalities and USB information), date of initial system use, and also computer and device usage (i.e.: power settings, battery temperature and recharging, CPU, memory, backlight illumination time, and temperatures for various devices). The stored data uses a very small portion of the total hard disk capacity, approximately 10MB or less per year. This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. User's Manual 5-9
Additionally, TOSHIBA may also use this information for quality assurance analysis. Subject to the use restrictions above, the HDD data logged may be transferred to entities located outside of your country or region of residence(e.g., European Union). Those countries may or may not have the same data protection laws or data protection levels as required by your home country or region. Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel . Doing so will automatically delete all collected information from the HDD/SSD. The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply. Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods: Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> PC Health Monitor . Click the icon ( ) in the notification area, then click the " Enable PC Health Monitor... " message the first time you run the application and " Run PC Health Monitor... " every time thereafter. No matter which method is used, the TOSHIBA PC Health Monitor explanation screen will be displayed. Clicking Next will display the "PC Health Monitor Software Notice & Acceptance" screen. Please carefully read the information displayed. Selecting ACCEPT and clicking OK will enable the program. By enabling the TOSHIBA PC Health Monitor software, you agree with these terms and conditions and to the use and sharing of the collected information. Once the program is enabled, the TOSHIBA PC Health Monitor screen is displayed, and the program will begin monitoring system functions and collecting information. A message will be displayed if any changes which may interfere with the operation of the program are detected. Follow the instructions displayed onscreen in the message. System Recovery There is a hidden partition allocated on the Hard Disk Drive for the SystemRecovery Options in the event of a problem. You can also create recovery media and restore the system. The following items will be described in this section: User's Manual 5-10
System Recovery Options Creating Recovery Media Restoring the pre-installed software from your created Recovery Media Restoring the pre-installed software from the Recovery Hard Disk Drive System Recovery Options The System Recovery Options feature is installed on the hard disk whenshipped from the factory. The System Recovery Options menu includestools to repair startup problems, run diagnostics or restore the system. See the Windows Help and Support content for more information about Startup Repair . The System Recovery Options can also be run manually to repair problems. The procedure is as follows. Follow the instructions shown on the on- screen menu. 1. Turn off the computer. 2. While holding the F8 key, turn on the computer. 3. The Advanced Boot Options menu will be displayed. Use the arrow keys to select Repair Your Computer and press ENTER. 4. Follow the on-screen instructions. Check your Windows ® manual for more information on backing up your system (including the system image backup feature). Creating Recovery Media This section describes how to create Recovery Media. Be sure to connect the AC adaptor when you create Recovery Media. Be sure to close all other software programs except the Recovery Media Creator. Do not run software such as screen savers which can put a heavy load on the CPU. Operate the computer at full power. Do not use power-saving features. Do not write to the media when the virus check software is running. Wait for it to finish, then disable virus detection programs including any software that checks files automatically in the background. Do not use utilities, including those intended to enhance Hard Disk Drive access speed. They may cause unstable operation and damage data. User's Manual 5-11
Do not shut down/log off or Sleep/Hibernate while writing or rewritingthe media. Set the computer on a level surface and avoid places subjected to vibrations such as airplanes, trains, or cars. Do not use on an unstable surface such as a stand. A recovery image of the software on your computer is stored on the Hard Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps: 1. Select either blank disc or USB Flash Memory. The application will allow you to choose from a variety of differentmedia onto which the recovery image can be copied including discmedia and USB Flash Memory. Please note that some of the disc media may not be compatible with the optical disc drive connected to your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding. USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lost when proceeding. 2. Turn on your computer and allow it to load the Windows operating system from the Hard Disk Drive as normal. 3. Insert the first blank disc into the optical disc drive tray, or insert the USB Flash Memory into one available USB port. 4. Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> Recovery Media Creator . 5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button. Restoring the pre-installed software from your created Recovery Media If the pre-installed files are damaged, you are able to use the Recovery Media you have created to restore the computer to the state it was in when you originally received it. To perform this restoration, follow the stepsbelow: When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost. 1. Load the Recovery Media into the Optical Disc Drive or insert the recovery USB Flash Memory into one available USB port. 2. Turn off the computer's power. 3. While holding down F12 key on the keyboard, turn on your computer - when the TOSHIBA Leading Innovation >>> logo screen appears, release the F12 key. User's Manual 5-12
4. Use the up and down cursor key to select the appropriate option fromthe menu according to your actual recovery media. 5. A menu will be displayed from which you should follow the on-screen instructions.If you have previously chosen to remove the recovery partition and are trying to create "Recovery Media", you will see the following message: "The Recovery Media Creator can not be launched because there is no recovery partition." When there is no recovery partition, the Recovery Media Creator cannot make Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the Recovery Hard Disk Drive A portion of the total Hard Disk Drive space is configured as a hiddenrecovery partition. This partition stores files which can be used to restorepre-installed software in the event of a problem. If you subsequently set up your Hard Disk Drive again, do not change, delete or add partitions in a manner other than specified in the manual,otherwise you may find that space for the required software is notavailable. In addition, if you use a third-party partitioning program to reconfigure the partitions on your Hard Disk Drive, you may find that it becomes impossible to setup your computer. Make sure that the AC adaptor is connected during the restoring process.When you reinstall the Windows operating system, the hard disk may be reformatted and all data may be lost. 1. Turn off your computer. 2. While holding down 0 (zero) key on the keyboard, turn on your computer. 3. Follow the on screen instructions to finish the recovery User's Manual 5-13
Chapter 6 Troubleshooting TOSHIBA has designed this computer for durability, however, shouldproblems occur you are able to use the procedures detailed in this chapter to help determine the cause. All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place. Problem solving process Resolving problems will be much easier if you observe the following guidelines: Stop immediately when you recognize a problem exists as taking further action may result in data loss or damage, or you may destroy valuable problem related information that can help solve the problem. Observe what is happening - write down what the system is doing and what actions you performed immediately before the problem occurred.Make a screenshot of the current display. Please also be aware that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few mayrequire help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible. Preliminary checklist You should always consider the simplest solution first - the items detailedin this checklist are easy to fix and yet can cause what appears to be aserious problem: Make sure you turn on all peripheral devices before you turn on the computer - this includes your printer and any other external device you are using. Before you attach an external device you should first turn the computer off, then when you turn the computer back on again it willrecognize the new device. Make sure all optional accessories are configured properly in the computer's setup program and that all required driver software has been loaded (please refer to the documentation included with theoptional accessories for further information on its installation and configuration). User's Manual 6-1
Check all cables to ensure they are correctly and firmly attached to the computer - loose cables can cause signal errors. Inspect all connecting cables for loose wires and all connectors for loose pins. Check that your disc media is correctly loaded Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems toTOSHIBA Support. In addition, if a problem recurs, the log you have madewill help to identify the problem faster. Analyzing the problem Sometimes the computer will give you clues that can help you identify why it is malfunctioning. In view of this you should keep the following questions in mind: Which part of the computer is not operating properly - keyboard, Hard Disk Drive, display panel, Touch Pad, Touch Pad control buttons - as each device will produce different symptoms. Check the options within the operating system to ensure that its configuration is set properly. What appears on the display? Does it display any messages or random characters? Make a screenshot of the current display and, ifpossible, look up the messages in the documentation included with the computer, software or operating system. Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals. Do any indicators light, if so, which ones, what color are they and do they stay on or blink? Write down what you see. Do you hear any beeps, if so how many, are they long or short and are they high pitched or low pitched? In addition, is the computer making any unusual noises? Write down what you hear. Record your observations so you can describe them in detail to TOSHIBA Support. SoftwareThe problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted - in these instances try loading another copy of the software if possible. If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages. Next, you should check any error messages against the operating system documentation. User's Manual 6-2
HardwareIf you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provideschecklists for individual components and peripherals.Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software canbe used with your computer. Use of incompatible devices may cause injury or may damage your computer. If something goes wrong Your computer does not respond to the keyboard commands If an error occurs and the computer does not respond to your keyboard commands, follow the steps below: Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button. Your program stops responding If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1. Press CTRL, ALT , and DEL simultaneously (once), then click Start Task Manager . The Windows Task Manager window appears. 2. Click the Applications tab. If a program has stopped responding, the words "not responding" appear beside its name in the list. 3. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4. Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it. The computer will not start Make sure you attached the AC adaptor and power cord/cable properly. User's Manual 6-3
If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the computer is on by looking at the Power indicator. If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator. If the indicator is glowing, the computer is connected to a live external power source. Hardware and system checklist This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:Power Keyboard Internal display panel Hard Disk Drive Optical Disc Drive Memory Media Card Pointing Device USB device Sound system External monitor LAN Wireless LAN Bluetooth Power When the computer is not plugged into an AC power outlet, the batterypack is the primary power source. However, your computer also has anumber of other power resources, including the Real Time Clock (RTC) function, all of which are interrelated with any one having the ability to produce apparent power problems. Overheating power down If the processor's temperature reaches an unacceptably high level with either setting, the computer will automatically shut down to prevent any damage - in this instance all unsaved data in memory will be lost. ProblemProcedureComputer shuts down automatically.Leave the computer off until the it reaches room temperature. If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. User's Manual 6-4
AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator. Please refer to the Power Condition Descriptions section for further information. ProblemProcedureAC adaptor doesn’t power the computerCheck the connections to make sure that the power cord/adaptor is firmly connected to the computer and a working power outlet. Check the condition of the cord and terminals. If the cord is frayed or damaged it should be replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth. If the AC adaptor still does not power the computer, you should contact TOSHIBA Support. Battery If you suspect a problem with the battery, you should check the status of the DC IN/Battery indicator. ProblemProcedureBattery doesn’t power the computerThe battery may be discharged - connect the AC adaptor to recharge the battery.Battery doesn’t charge when the AC adaptor is attached.If the battery is completely discharged, it will not begin charging immediately, in these instances you should wait a few minutes before trying again. If the battery still does not charge, you should check that the power outlet the AC adaptor is connected to is supplying power - this can be tested by plugging another appliance into it.Battery doesn’t power the computer as long as expectedIf you frequently recharge a partially charged battery, the battery might not charge to its full potential - in these instances you should fully discharge the battery and then attempt to charge it again.Check the Power saver option under Select a power plan in the Power Options . User's Manual 6-5