Tone Commander 2260d Attemdants Guide
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Buttons, Display, Indicators . . . . . . . . . . . . . . . . 2 2260d Console . . . . . . . . . . . . . . . . . . . . 2 Call Processing Buttons . . . . . . . . . . . . . . . 3 Hold Loop Buttons . . . . . . . . . . . . . . . . . . 5 Shift Button . . . . . . . . . . . . . . . . . . . . . . 5 DSS (Direct Station Select) Buttons . . . . . . . . . 5 Display . . . . . . . . . . . . . . . . . . . . . . . . 6 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Call Answering . . . . . . . . . . . . . . . . . . . . . . . 9 Transferring Calls . . . . . . . . . . . . . . . . . . . . . 10 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . 14 Automatic Callback . . . . . . . . . . . . . . . . . . . . 14 Announcing Calls . . . . . . . . . . . . . . . . . . . . . 15 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 15 Call Release . . . . . . . . . . . . . . . . . . . . . . . . 16 Call Originating . . . . . . . . . . . . . . . . . . . . . . 16 Priority Calls . . . . . . . . . . . . . . . . . . . . . . . . 17 Conference Calls . . . . . . . . . . . . . . . . . . . . . 18 Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 19 Adjusting the Ringer Volume . . . . . . . . . . . . . . . 20 Adjusting the Handset Volume . . . . . . . . . . . . . . . 20 Using a Headset . . . . . . . . . . . . . . . . . . . . . . 20 Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . 21 Name Database . . . . . . . . . . . . . . . . . . . . . . 22 Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 25 Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Contents Tone Commander 2260d Attendant’s Guide i
The Tone Commander 2260d console is an easy to use attendant console utilizing ISDN technology. All calls are handled over a single attendant loop. The console includes autodialing and station status display for up to 60 stations. The features of the Tone Commander 2260d include: ENHANCED INCOMING CALL IDENTIFICATION–Calling and called party identification, call type, hold status, and other useful information is shown on a large, easy to read display. FLEXIBLE BUTTON ASSIGNMENTS–Console button layout may be customized by your installer for your installation. CALL QUEUING–Ringing calls are presented to the console in the order received, prioritized by call type or directory number. SINGLE BUTTON ANSWERING–Ringing calls can be answered by pressing a single button. DSS (Direct Station Select)–Autodials a station’s number with a single button. HOLD LOOPS–Held calls are individually assigned to a buttons used for call information or retrieval. HOLD RECALL–Calls left on hold longer than the time selected by the installer will recall the attendant. Buttons and indicators on the 2260d console are described on the following page. Intr o d uc tio n Tone Commander 2260d Attendant’s Guide 1
Buttons, Display, Indicators 2260d Console ® VOL Buttons adjust the volume of the handset and the console’s ringer. (see page 20) SHIFT Button accesses the stations represented by the lower lights next to the DSS buttons. (see page 5)Call Processing Buttons (see page 3) Display provides the attendant with diverse information during operation of the console, including calling and called party identification, call type, hold status, and the time of day. (see page 6) Dial Pad used for dialing and accessing system features. Hold Loop Buttons retrieve calls on hold, and display held call information. (see page 5) Handset/ Headset Jack (see page 20) MAINT Button enters/exits Maintenance Mode (see page 21) DSS Buttons and Line Status Lights (see page 5) 2 Tone Commander 2260d Attendant’s Guide
Call Processing Buttons Most call handling operations can be initiated by pressing a single button. Your console button configuration has been customized by the installer for your installation. All buttons except the MAINT, VOL, SHIFT, and Hold Loop buttons are configurable. Some buttons have an associated light to indicate an active feature. Button assignments may include the following: ANSWER–answers a ringing call. CALLBACK–after originating a call to a busy station, automatically calls back the console when the called line is idle. CALL FWD–forwards primary directory number calls to a designated station or destination. CANCEL–aborts most operations. Reverts to the previous call state when conditions permit. CONF–places conference calls. CONNECT–connects a transferred call to a station. DROP–removes the last-added party from a conference call. HOLD–places a call on hold. The call hold time will be shown in the first available hold loop on the bottom line of the display. INTERCOM INTCOM 1-4–originates an outgoing intercom call. ORIGINATE–originates an outgoing call. PA G E–connects to a dial access paging unit. PA R K–parks a call at a directory number. The user can dial a code to retrieve the call. PICKUP–picks up a call ringing at a station. POLL–allows visual scanning of held call information. PRIORITY–originates a call-waiting call. RELEASE–disconnects a call. RING DLY–delays ringing for a backup answering console Tone Commander 2260d Attendant’s Guide 3
SPLIT–toggles between the calling and called parties during call transfer. TIME–displays the current network time and date. UNPARK–retrieves a call that has been parked. V MAIL V MAIL 1-2–accesses a voice mail system. Some features may not be available from your telco central office. Contact your service provider or installer for more information. 4 Tone Commander 2260d Attendant’s Guide
Hold Loop Buttons
After the HOLD button is pressed, the active call is placed in the
first available hold loop. The hold type (Hold, Page, etc.) and the
time the call has been on hold (in 10 second increments) is
shown on the bottom line of the display.
The Hold Loop (numbered) button directly beneath the call’s hold
display will connect the held call to the handset.
Press the POLL button, then any Hold Loop button to display call
information for a held call.
Shift Button
Some stations or autodial numbers are represented by the lower
lights next to the DSS buttons. Dialing is initiated by first pressing
and releasing the SHIFT button, then pressing the DSS button.
The console will automatically switch back to the upper stations
after completing an operation, or you can manually select the
upper stations by pressing the SHIFT button again. The light
above the button will be on when the lower group of stations is
currently selected.
DSS (Direct Station Select) Buttons
DSS buttons originate calls with a single button.
Each button can accommodate two stations. The station
represented by the lower status light is accessed by first pressing
the SHIFT button.
Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.
Line Status Lights
off – the directory number is idle.
flashing – the directory number is ringing.
on steady – the directory number has an
active call.
Note: For key telephones with multiple lines (directory number call
appearances), the Line Status Light indicates the state of the first line.
The station may be able to accept calls on other lines when busy is
indicated.
Tone Commander 2260d Attendant’s Guide 5
Display The status of all calls being processed at the console is shown in the display. During normal console operation, the first two lines show information pertaining to the currently active call. Line 3 shows ringing call information. Hold type and time on hold for up to 6 calls is shown in line 4. Line 1 – Talk/Dial Information about the line or party you are currently connected to is displayed on line 1. TA L K will be shown at the left of the display when your handset is connected to a calling or called party. The type of call or call progress information follows the call state. Call information displays are described on page 7. Caller identification is displayed next. A name will be shown if one is sent from the central office or matched to the calling number in the console’s internal database. If no name is found, the calling number will be displayed when available from the central office. The time of day in 12 hour hh:mm format is shown at the right of the display. TALK Internal Bob Smith 12:32 RING Internal Barney Jones HLD 2 HLD 3 PAG 2 Call StateCall Information Name / Number Time 6 Tone Commander 2260d Attendant’s Guide
Line 2 – 2nd Party Information about the second party (not connected to the handset) is shown on line 2. This is usually the party waiting to be transferred or conferenced. In the example below, the caller info has moved to the second line while the party being transferred to is dialed. The caller is on hold. Lines 1 and 2 will exchange positions when the SPLIT button is pressed. The party you are connected to always appears on the top line. Line 3 – Ringing Calls The next ringing call is shown in line 3. At the right side of the display is the number of additional calls waiting to be answered. DIAL Enter# 555-1234 12:32 HOLD Internal Bob Smith RING External Barney Jones HLD 2 HLD 3 PAG 2 Call StateCall Information Name / Number DIAL Enter# 555-1234 12:32 HOLD Internal Bob Smith RING External Barney Jones CW=3 HLD 2 HLD 3 PAG 2 Call RingingCall Information Name / NumberCalls Waiting Tone Commander 2260d Attendant’s Guide 7