ThermovisionFLIR Firmware Update Tool FFUT Quick Start Guide

							 
 
 
© Copyright 2014 FLIR Systems, Inc. All rights reserved. 
Doc. No.: 427-0073-99-28, Rev. 110, Oct 2014 
 
Quick Start 
Guide 
FLIR Firmware 
Update Tool 
 
 
 
 
   
						

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© FLIR Systems, Inc., 2014. All rights reserved worldwide. No parts of this manual, in whole or in part, may be 
copied, photocopied, translated, or transmitted to any electronic medium or machine readable form without the 
prior written permission of FLIR Commercial Systems, Inc. 
Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR 
Commercial Systems, Inc. and/or its subsidiaries. All other trademarks, trade names, or company names 
referenced herein are used for identification only and are the property of their respective owners. 
This product is protected by patents, design patents, patents pending, or design patents pending. 
The FLIR thermal imaging systems are controlled by US export laws. There are special versions of the systems 
that are approved for international distribution and travel. Please contact your local FLIR dealer or distributor if 
you have any questions. 
 
FLIR Systems, Inc. 
70 Castilian Drive 
Goleta, CA 93117 
Phone: +1.888.747.FLIR (+1.888.747.3547) 
 
Document History 
Revision Date Comment 
100 Apr 2014 Initial Release with FFUT v1.8.0.0 
110 Oct 2014 New features with v1.8.4.0 
   
   
 
References 
 FLIR Support web site: http://support.flir.com/ 
 Security Resources web site: http://www.flir.com/cvs/americas/en/security/view/?id=44516  
 Support questions can also be sent directly to [email protected]  
 
 
 
   
						

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1. Introduction 
For existing camera installations, a software utility called the FLIR Firmware Update Tool (FFUT) is 
available to automatically perform a firmware update. The FFUT utility is used with FLIR Security and 
Maritime IP cameras that use Nexus technology. The utility is not used in general with the FLIR 
Thermography cameras, with the exception of the A310pt camera.  
The FLIR Firmware Update Tool can be used to automatically update cameras to the latest firmware 
version. If more than one firmware update is required for a camera, the tool will sequentially apply the 
required updates. The tool can automatically scan the network for cameras to be updated. The user 
selects the type of products that will be updated, and the tool is able to check the FLIR website for the 
latest version and download the update to the PC, so it can be used to update the cameras.   
The FFUT software is available through the http://support.flir.com web site. Registered users can login 
to download manuals, utility software, firmware updates and instructions.  
Important: Please follow the update steps in the order they are provided in this guide.  
The update process typically takes approximately 10-20 minutes per camera and will bring the FLIR 
camera to the latest firmware revision, depending on how many updates need to be applied. This 
process will perform one or more reboots during the updates.  
Note: Once the camera has been updated to a new version, the factory default configuration file and 
passwords will be restored to the camera. If prior configuration changes have been made or if the login 
passwords have been changed, these changes will have to be made again after the update. Prior to 
updating a camera, it may be a good idea to download a copy of the current configuration file, as a 
reference. It will not be possible to use the old configuration file with the updated firmware, but the file 
can be viewed or compared to the factory configuration to see what was changed. 
The updated camera will have the following login accounts: user, expert and admin.  
The default passwords for each account are “user, “expert”, and “fliradmin”, respectively.  
Refer to the camera installation manual for information about changing the security passwords and 
about using the web interface to configure the camera. 
Cameras on Secure Networks 
In many installations, the cameras to be updated may be on a secure network with no access to the 
Internet. For this type of installation, it is possible to install and run the FFUT tool on a laptop that is 
temporarily connected to the Internet. While it is connected, the latest firmware files can be downloaded 
from the FLIR server to the laptop. Then the laptop can be disconnected from the Internet, and 
connected to the secure camera network to perform the camera updates. Alternatively, the downloaded 
update packages can be transferred by using a USB memory stick or similar device. 
   
						

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2.   Setup 
Pre-requisites: 
 PC with a web browser (Microsoft IE 9, Firefox or Google Chrome) and a network connection to 
the camera 
o Note: The PC will temporarily need an Internet connection so it can download the latest 
firmware update 
 FLIR Firmware Update Tool – this can be downloaded from the FLIR Support web site: 
http://support.flir.com/. It is necessary to register for a login to download the software or 
manuals. Registered users can also login to get online support, ask questions, look up answers 
to frequently asked questions, and download manuals, utility software, firmware updates and 
instructions. 
Log into the camera and view the information from the Help web page to determine the current version. 
For information about how to log into a camera, refer to the Operator’s Manual for the camera.  
In order to monitor the update and determine when the camera has rebooted, it may be useful to have 
an analog video monitor connected to the camera and watch for the display of the initial system 
information (serial number, IP address and so on). The information will appear for 20 seconds and 
gives an indication when the update has rebooted. 
To ensure the latest firmware for the camera is used, be sure to use the latest version of the FFUT 
utility. If the FFUT utility is already installed, determine the version by selecting the Help tab from the 
main screen. The version number is displayed at the bottom of the help page. 
    
 
   
						

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3. FFUT Installation 
Once the FFUT .zip file has been downloaded, extract the .exe file to a folder and run it. 
 
 
Note, the actual version numbers displayed in setup may be different than shown here.  
						

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Agree to the Software End User License Agreement, and then select the FLIR Firmware Update Tool 
component and click Next. 
 
Choose the default installation location and click the Install button.  
  
						

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Once the installation is complete, run the program with the desktop icon or by selecting the program 
from the Windows Start menu. When the program is run, the Update Tool Wizard starts and in Step 1 
the user is prompted to select the types of cameras that will be updated. 
 
After selecting the types of cameras, click on the Next button in the bottom right. 
   
						

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In Step 2, the tool gives the user the option to check for updates online, or to locate the update 
packages on a local drive. If the PC has Internet access, the latest firmware files can be downloaded 
from the FLIR server to the PC. If this step has already been completed and the PC is connected to the 
secure camera network, select the “Use already downloaded packages” option. 
 
   
						

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If the “Check online now” option is selected, the tool will query the FLIR database for any firmware 
updates for the products selected in the prior page. When the download of firmware updates is 
complete, select Next to continue with the updates, or select Exit if the updates will be performed at a 
later time. 
 
   
						

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After the Update Tool wizard has been used, it is possible to detect the cameras on the network and 
perform the updates. 
 
Select the “Detect and Update my FLIR Device” option and the software will automatically detect the 
camera(s) on the network.  
If no cameras are discovered, refer to the Troubleshooting section at the end of the document.