ThermovisionFLIR DSeries Installation and Operation Manual

							Installation 
Manual
D-Series C 
						

							-ii 427-9030-01-12 Rev 130 Mar 2014
© 2013 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may be 
copied, photocopied, translated, or transmitted to any electronic medium or machine readable form without the 
prior written permission of FLIR Systems, Inc.
Names and marks appearing on the products herein are either registered trademarks or trademarks of FLIR 
Systems, Inc. and/or its subsidiaries. All other trademarks, trade names, or company names referenced herein are 
used for identification only and are the property of their respective owners.
This product is protected by patents, design patents, patents pending, or design patents pending.
The contents of this document are subject to change. 
FLIR Systems, Inc.
70 Castilian Drive
Goleta, CA 93117
Phone: 888.747.FLIR (888.747.3547)
International: +1.805.964.9797
http://www.flir.com
Important Instructions and Notices to the User:
Modification of this device without the express authorization of FLIR Commercial Systems, Inc. may void the user’s 
authority under FCC rules to operate this device.
Note 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference 
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and receiver;
• Connect the equipment into an outlet on a circuit different from that of the receiver; and/or
• Consult the dealer or an experienced radio/television technician for help.
Note 2: This equipment was tested for compliance with the FCC limits for a Class B digital device using a shielded 
cable for connecting the equipment to an analog video output to a monitor and using a shielded USB cable for 
connecting the equipment to a personal computer. When making such connections, shielded cables must be used 
with this equipment.
Industry Canada Notice: This Class B digital apparatus complies with Canadian ICES-003.
Avis d’Industrie Canada:Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Proper Disposal of Electrical and Electronic Equipment (EEE)
The European Union (EU) has enacted Waste Electrical and Electronic Equipment Directive 2002/96/EC 
(WEEE), which aims to prevent EEE waste from arising; to encourage reuse, recycling, and recovery of EEE 
waste; and to promote environmental responsibility.
In accordance with these regulations, all EEE products labeled with the “crossed out wheeled bin” either on the 
product itself or in the product literatur e  mus t no t be  d is po se d  o f in r e gul ar r ubbi sh  bin s , mi xe d  w ith r e gula r 
household or other commercial waste, or by other regular municipal waste collection means.
  Instead, and in 
order to prevent possible harm to the environment or human health, all EEE products (including any cables that 
came with the product) should be responsibly discarded or recycled.
To identify a responsible disposal method where you live, please contact your local waste collection or recycling service, your 
original place of purchase or product supplier, or the responsible government authority in your area. Business users should 
contact their supplier or refer to their purchase contract. 
						

							427-9030-01-12 Rev130 Mar 2014 -iii
 D-Series C Camera Installation
1.1 Warnings and Cautions  ........................................................................................ 1-1
1.2 References  ........................................................................................................... 1-1
1.3 Camera Overview  ................................................................................................. 1-2
1.4 Installation Overview ............................................................................................. 1-2
1.5 Camera Connection Options  ................................................................................ 1-31.5.1 Supplied Components  ................................................................................. 1-3
1.5.2 Camera Accessories  ................................................................................... 1-3
1.5.3 Required Supplies  ....................................................................................... 1-3
1.6 Location Considerations  ....................................................................................... 1-4
1.6.1 Bench Testing .............................................................................................. 1-5
1.6.2 Prior to Cutting/Drilling Holes  ....................................................................... 1-5
1.6.3 Camera Mounting  ........................................................................................ 1-6
1.7 Camera Connections  ............................................................................................ 1-7
1.7.1 Connecting Power  ....................................................................................... 1-7
1.7.2 Camera Grounding  ...................................................................................... 1-7
1.7.3 Analog Video Connections  .......................................................................... 1-8
1.7.4 Ethernet  ....................................................................................................... 1-8
1.7.5 Serial Connection  ........................................................................................ 1-8
1.8 Camera Specifications .......................................................................................... 1-9
 Basic Operation and Configuration
2.1 Nexus IP Camera  ................................................................................................. 2-12.1.1 Nexus Server Configuration  ......................................................................... 2-1
2.1.2 Serial and/or IP Communications ................................................................. 2-1
2.1.3 Serial Communications  ................................................................................ 2-2
2.1.4 Ethernet Communications  ........................................................................... 2-2
2.2 Bench Test and Basic Configuration Steps  .......................................................... 2-3
2.3 Camera Bench Test .............................................................................................. 2-3
2.4 Web Browser Interface  ......................................................................................... 2-4
2.4.1 Camera Control and Status  ......................................................................... 2-5
2.4.2 Web Control Panel ....................................................................................... 2-6
2.4.3 Help  ............................................................................................................. 2-9
2.4.4 Log Off  ......................................................................................................... 2-9
2.5 Bench Test Using FSM  ......................................................................................... 2-9
2.5.1 Running FSM  ............................................................................................... 2-9
2.6 Basic Camera Configuration ............................................................................... 2-11
2.6.1 Expert and Admin Logins ........................................................................... 2-11
2.6.2 Maintenance Menu  .................................................................................... 2-11
2.7 Thermal Imaging Overview  ................................................................................. 2-17
2.8 Troubleshooting Tips .......................................................................................... 2-19
2.8.1 Image freezes momentarily ........................................................................ 2-19
2.8.2 No video  .................................................................................................... 2-19
2.8.3 Performance varies with time of day  .......................................................... 2-19
2.8.4 Unable To Communicate Over Ethernet  .................................................... 2-20
2.8.5 Unable to control the camera  ..................................................................... 2-21
2.8.6 General Errors  ........................................................................................... 2-22 
						

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2.8.7 Unable to View Video Stream  .................................................................... 2-22
2.8.8 Noisy image ............................................................................................... 2-23
2.8.9 Image too dark or too light  ......................................................................... 2-23
2.8.10 Eastern or Western Exposure .................................................................. 2-23
2.9 Setting the IP address on a Windows PC  ........................................................... 2-24
 Advanced Configuration
3.1 Thermal Image Setup  ........................................................................................... 3-1
3.1.1 Save Settings  .............................................................................................. 3-3
3.2 Surveillance (Auto Scan / Scan List)  .................................................................... 3-3
3.2.1 Auto Scan  .................................................................................................... 3-3
3.2.2 Scan List ...................................................................................................... 3-3
3.3 Maintenance Mode ............................................................................................... 3-4
3.3.1 Configuration Changes That Require Restart  .............................................. 3-4
3.3.2 Restarting the Server ................................................................................... 3-5
3.4 Serial Communications (Serial Remote) ............................................................... 3-6
3.4.1 AutoPan Function  ........................................................................................ 3-9
3.4.2 Serial Extensions  ....................................................................................... 3-10
3.4.3 Preset Map File  ......................................................................................... 3-10
3.5 Remote/VMS (ONVIF Interface)  ......................................................................... 3-11
3.6 Video Stream Parameters .................................................................................. 3-12
3.7 Configuration File  ............................................................................................... 3-16
3.8 Restoring the Factory Settings  ........................................................................... 3-17 
						

							427-9030-01-12, version 130 Mar 2014 1-1
1D-Series C Camera Installation
The D-Series Camera is a multi-sensor camera system on a pan/tilt platform. The system combines an 
infrared thermal imaging camera and a visible-light video camera, and is intended for outdoor 
installations. This manual describes the installation of the D-Series C camera. If you need help during 
the installation process, contact your local FLIR service representative or, call 888-747-3547 inside the 
US. Online help is available through the support web site: http://support.flir.com/
All installers and integrators are encouraged to take advantage of the training offered by FLIR; visit 
http://www.flir.com/training for more information.
This manual includes the following topics: 
• Installation overview
• Mounting the camera and its components 
• Connecting the electronics
• Bench testing the camera
• Basic configuration and operation of the camera
• Camera Specifications
For safety, and to achieve the highest levels of performance from the D-Series C camera system, always 
follow the warnings and cautions in this manual when handling and operating the camera.
1.1 Warnings and Cautions
Warning!
Caution!
1.2 References
D-SERIES C Interface Control Document (ICD) (FLIR Doc # 427-9XXX-XX-19)
• Available on the documentation CD or from the FLIR website, provides further details regarding 
mechanical dimensions and mounting for the D-Series C camera. 
Nexus IP Camera Configuration Guide (FLIR Doc # 427-0030-00-28) 
• Available on the documentation CD or from the FLIR website, provides further details on using a web 
browser to operate and configure the D-Series C camera. 
If mounting the D-Series C camera on a pole, tower or any elevated location, use industry standard 
safe practices to avoid injuries.
Except as described in this manual, do not open the D-Series C camera for any reason. Damage to 
the camera can occur as the result of careless handling or electrostatic discharge (ESD). Always 
handle the camera with care to avoid damage to electrostatic-sensitive components. 
Prior to making any connections, ensure the power supply or circuit breaker is switched off.
Be careful not to leave fingerprints on the D-Series C camera’s infrared optics.   
Operating the camera outside of the specified input voltage range or the specified operating 
temperature range can cause permanent damage.
Be sure to use a water-tight enclosure for the pigtail connections (rated IP 67 or higher).  
						

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1.3 Camera Overview
The D-Series C camera is both an analog and an IP camera. The video from the camera can be 
viewed over a traditional analog video network or it can be viewed by streaming it over an IP network 
using MPEG-4, M-JPEG and H.264 encoding. Analog video will require a connection to a video 
monitor or an analog matrix/switch. The IP video will require a connection to an Ethernet network 
switch and a computer with the appropriate software for viewing the video stream.
1.4 Installation Overview
The D-Series C Camera is a multi-sensor thermal imaging camera system intended for outdoor 
security applications. The system has a pan/tilt gimbal assembly (dome) with a dual payload that 
includes:
• An uncooled thermal imaging camera with fixed Field of View (FOV) 
• A daylight camera with continuous zoom 
It is shipped from the factory in one of two configurations, 
either dome up1 or dome down, depending on the model 
number ordered. The D-Series C camera is intended to be 
mounted on a heavy-duty fixed pedestal or wall mount 
commonly used in the security industry. The camera mount 
must support at least 11.4 kg (25 lbs).      
The camera can be attached to the mount with a single 1.5” 
NPT stainless steel threaded coupler which is supplied with 
the camera. Optionally the camera can also be mounted to a 
surface with M5 fasteners (quantity 6). 
The electrical connections can be made with a short pigtail 
cable assembly which exits the base of the camera. The 
camera will typically be mounted (either directly or via a short 
coupler) to a water-tight enclosure for the pigtail connections. In order to install the camera, it is not 
necessary to open the camera’s electronics enclosure.
 
The pigtail connectors range in length from 300 mm (11.8 in) minimum to 450 mm (17.7 in) maximum. 
1. A camera mounted in the dome up position has a limited range of downward tilt. The range 
of tilt motion is 25° to -90° when dome down, -25° to 90° when dome up.
Pigtail Cable Assembly 
						

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1D-Series C Camera Installation
1.5 Camera Connection Options
The camera can be powered with a conventional power supply, using 21 - 30 VAC or 21 - 30 VDC. 
The D-Series C Camera can produce analog or digital (IP) video output (or both). Analog video will 
require at least one connection to a video monitor or an analog video matrix switch. In most analog 
installations, two video connections will be used - one for the thermal camera video, and one for the 
daylight camera video. The camera pigtail provides two BNC connectors for these video channels.
An Ethernet connection is provided for IP video streaming and for command and control 
communications (pan/tilt/zoom/etc.). A web browser can be used for camera configuration and 
maintenance (software/firmware updates). On some models, a web browser can also be used for IP 
video streaming and for command and control.
For analog installations that are not using Ethernet/IP, a serial cable (RS232 or RS422) can optionally 
be connected and used for command and control communications, supporting either Pelco D or 
Bosch protocols. In installations using analog video and serial communications, it is recommended 
an Ethernet cable should also be installed for camera configuration, operation and troubleshooting. 
For installations where the camera is mounted on a tower or pole or other location that may be difficult 
to access, it is recommended the Ethernet connection should be installed from the camera down to 
ground level at a minimum, to allow easier access.
1.5.1 Supplied Components
The D-Series C camera package includes these standard components:
• Multi-sensor Pan/Tilt Camera Gimbal Assembly
• Stainless Steel threaded coupler (1.5” OD)
• Power connectors (qty 3)
• Ethernet coupler (RJ-45 jacks at each end)
• D-Series C Camera Documentation Package
1.5.2 Camera Accessories
The following accessories are available for purchase from FLIR Systems, Inc.
• Power supply (PN 4124857)
Additional accessories may be available subsequent to the printing of this document. Contact your 
FLIR Dealer or integrator for up-to-date information.
1.5.3 Required Supplies
The installer will supply the following items, as needed (specific to the installation).
• Water-tight enclosure for the connections
• Power cable for system power; 3-conductor, shielded, gauge determined by cable length and 
supply voltage
• Cat5e Ethernet cable for digital video and/or communications
• Coaxial RG59U cables for analog video (up to 2, with BNC male connector at the camera end to 
connect to the supplied pigtail)
• Serial cable for serial communications
• Camera grounding strap, camera mount, miscellaneous connectors and tools 
						

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1D-Series C Camera Installation
1.6 Location Considerations
The camera will require connections for power, video and communications. Ensure that cable 
distances do not exceed the specifications and that cables adhere to all local and industry standards, 
codes, and best practices. The D-Series C camera should be mounted upright (dome up) or upside 
down (dome down), depending on the model ordered. The camera should be mounted such that the 
FLIR logo on the side of the camera is right-side up and readable.
   
Ta b l e 1-1: Camera Dimensions
1187.5 mm (7.38 in) square
220.6 mm (0.87 in) - Cable Gland, do not loosen or remove
3351.4 mm (13.83 in) 
4303.4 mm (11.94 in)
5404.4 mm (15.92 in) - Overall camera height from base
6Cables (not shown) exit through the center of the base 
						

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1D-Series C Camera Installation
A dome-up camera model can be mounted on top of the mounting surface. A dome-down camera 
model can be mounted under an overhanging mounting arm, or underneath an overhanging 
mounting surface such as eaves or an awning. 
Note
1.6.1 Bench Testing
Connect the power, video, serial and Ethernet connections and confirm that the video is displayed on 
a monitor when the power is turned on. Confirm the camera can be controlled by moving it (pan/tilt). 
For configuration and basic setup information using the onboard web server, refer to the following 
chapter.
1.6.2 Prior to Cutting/Drilling Holes
When selecting a mounting location for the D-Series C camera, consider cable lengths and cable 
routing. Ensure the cables are long enough, given the proposed mounting locations and cable routing 
requirements, and route the cables before you install the components. 
Use cables that have sufficient dimensions to ensure safety (for power cables) and adequate signal 
strength (for video and communications). 
Caution!
If the camera is to be mounted on a pole or tower or other hard-to-reach location, it may be a good 
idea to connect and operate the camera as a bench test at ground level prior to mounting the camera 
in its final location. 
There is no need to open the electronics enclosure. All settings and adjustments are done through 
software. There are no user-serviceable parts inside the camera enclosure.  
						

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1.6.3 Camera Mounting 
The camera mount must nominally be rated to support at least 11.4 kg (25 lbs). For some 
installations, the mount must support even greater weights. Use a mount which will provide adequate 
support in adverse weather and environmental conditions. The D-Series C camera can be secured to 
the mount two ways:
• 1.5” npt threaded coupler
Intended for rigid mounting with the supplied NPT stainless steel coupler, or equivalent.
 Important: Use PTFE pipe seal tape or equivalent on the coupler.
• M5 x 0.8 fasteners (quantity 6) 
If using four M5 x 0.8 fasteners, the maximum depth of the fastener should not exceed 10.0 mm 
(0.4 in). Use Loctite 222 low strength threadlocker for the M5 fasteners. 
Refer to the ICD for additional information (FLIR Doc. # 427-9XXX-XX-19).
  
Ta b l e 1-2: 
1M5 bolt circle diameter 66 mm (2.598 in)
26X M5 X 0.8 fasteners, equally spaced at 60°; maximum fastener engagement 10 mm (.394 in)
31-1/2 in NPT threaded opening
4Do not loosen or remove the cable gland nut; doing so could result in damage to the camera unit
Figure 1-1: D-Series C Camera Bottom Mounting Holes