Sony Xperia Z User Guide

							For more information about software updates, go to www.sonymobile.com/update.If you are using a device with multiple users, you must log in as the owner, that is, the primary
user, to update the device.Insufficient remaining storage capacity may prevent updates. Ensure you have sufficient storage capacity before attempting to update.
To check for new software
1 If you are using a device with multiple users, make sure you are logged in as the
owner.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > About phone  > Software update .
If no new software is available, it’s possible that you may not have enough free memory on
your device. If your Xperia™ device has less than 500 MB of free internal memory (device
memory) available, you do not receive any information about new software. The following
notification appears in the Notification panel to warn of the lack of storage space:
Storage space running out. Some system functions may not work. If you receive this notification, you must free up internal memory (device memory) before youcan get notifications about new software being available.
To download and install a system update
1 If you are using a device with multiple users, make sure you are logged in as the
owner.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > 
About phone  > 
Software update .
4 If a system update is available, tap  Download to download it to your device.
5 When the download is finished, tap  Install and follow the on-screen instructions to
complete the installation.
To Download and Install a System Update from the Notification Panel
1 If you are using a device with multiple users, be sure you're logged in as the
owner.
2 Drag the status bar downwards to open the Notification panel.
3 Scroll down and select the desired system update, then tap  Download.
4 When the download is finished, open the Notification panel again if it is closed,
then tap  Install and follow the on-screen instructions to complete the installation.
Updating your device using a computer You can download and install software updates on your device using a computer with anInternet connection. You need a USB cable and a PC or an Apple ®
 Mac ®
 computer
running the Xperia™ Companion software.
If you don’t have the Xperia™ Companion software installed on the relevant computer,
connect your device to the computer using a USB cable and follow the on-screen installation
instructions.
To Update Your Device Using a Computer
1 Make sure you have the Xperia™ Companion software installed on your PC or
Apple ®
 Mac ®
 computer.
2 Using a USB cable, connect your device to the computer.
3 Open Xperia™ Companion if it is not automatically launched.
4 Computer : If a new software update is detected, a popup window appears.
Follow the on-screen instructions to run the relevant software updates.
When you connect the device to the computer via a USB cable, you are prompted to install the
Xperia™ Companion software, or cancel, unless you previously selected  Do not show again.131This is an Internet version of this publication. © Print only for private use.      
						

							Finding a Lost Device
If you have a Google™ account, the “Protection by my Xperia" web service can help you
locate and secure your device if you ever lose it. If you have activated this service on your
device, you can:
• Locate your device on a map.
• Sound an alert, even if the device is in silent mode.
• Remotely lock the device.
• Remotely clear the internal and external memory of the device as a last resort.
The “Protection by my Xperia” service may not be available in all countries/regions.
To Activate the Protection by my Xperia Service on Your Device
1 Make sure you have an active data connection.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > Security  > Protection by my Xperia  > Activate .
4 Mark the checkbox to agree with the terms and conditions of using the Protection
by my Xperia service, then tap  Accept.
5 If prompted, sign in to your Google™ account, or create a new one if you don't
have one.
6 Enable location services on your device if this function is not already enabled.
To verify that the Protection by my Xperia service can locate your device after you activate the
service, go to 
myxperia.sonymobile.com and sign in using the Google™ account that you have
set up on your device.
If you are using a device with multiple users, note that the Protection by my Xperia service is
only available to the user who is logged in as the owner.
Finding the identification number of your device
Your device has a unique ID (identification) number. On your device, this number is
referred to as the IMEI (International Mobile Equipment Identity). You should keep a copy
of this number. You may require it, for example, when you access the Xperia™ Care
support service and need to register your device. Also, if your device is stolen, some
network providers can use this number to stop the device from accessing the network in
your country.
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							To view your IMEI numberYou can also open the phone dialer on your device and enter *#06#* to view the IMEI number
of your device.
To View Your IMEI Number via the Device Settings
1 From your Homescreen, tap 
.
2 Find and tap  Settings > About phone  > Status  > IMEI information .
Memory and Storage Your device has different types of memory and storage options.
• The
internal storage
is about  12 GB and is used to store downloaded or transferred content along with
personal settings and data. Some examples of data stored to the internal storage are
alarm, volume and language settings; email; bookmarks; calendar events; photos; videos
and music.
• You can use a removable
memory card
with a storage capacity of up to  32 GB to get more storage space. Media files and some
apps (with their data) can be moved to this type of memory to free up internal storage.
Some apps, such as the Camera app, can save data directly to a memory card.
• The
dynamic memory (RAM)
is about  2 GB and cannot be used for storage. RAM is used to handle running
applications and the operating system.
You may have to purchase a memory card separately.Read more about the use of memory in Android devices by downloading the white paper for your device at 
www.sonymobile.com/support.
Improving memory performance
The memory in your device tends to fill up as a result of normal usage. If the device starts to slow down, or applications suddenly shut down, you should consider the following:
• Always have more than  100 MB of free internal storage and more than  100 MB of free
RAM available.
• Close down running applications that you are not using.
• Clear the memory cache for all applications.
• Uninstall downloaded applications that you don't use.
• Move applications to the memory card if the internal storage is full.
• Transfer photos, videos, and music from the internal memory to the memory card.
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							•If your device can't read content on the memory card, you may need to format the card.
Note that all content on the card gets erased when you format it.If you are using a device with multiple users, you must log in as the owner, that is, the primary
user, to be able to perform certain actions such as transferring data to the memory card and formatting the memory card.
To view the memory status
1 From your Homescreen, tap 
 .
2 Find and tap  Settings > Storage .
To view the amount of free and used RAM
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Apps  > Running .
To clear the memory cache for all applications
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Storage .
3 Tap  Cached data  > OK .
When you clear the memory cache, you don't lose any important information or settings.
To transfer media files to the memory card
1 Make sure you have a memory card inserted in your device.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > 
Storage  > 
Transfer data to SD card .
4 Mark the file types you want to transfer to the memory card.
5 Tap  Transfer .
To Move Apps to the Memory Card
1 Make sure you have a memory card inserted in your device.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > 
Apps  .
4 Swipe across to the  On SD card tab. A list appears showing the apps that can be
moved.
5 Select the app that you want to move, then tap  MOVE TO SD CARD. After the
app is moved, a marked checkbox appears beside the app.
To stop applications and services from running
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Apps  > Running .
3 Select an application or service, then tap  STOP.
To format the memory card
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Storage  > Erase SD card .
3 To confirm, tap  Erase SD card > Erase everything .
All content on the memory card gets erased when you format it. Be sure to make backups of
all data that you want to save before formatting the memory card. To back up your content,
you can copy it to a computer. For more information, see 
Managing files using a computer on
the 134 page.
Managing files using a computer
Use a USB cable connection between a Windows ®
 computer and your device to transfer
and manage your files. Once the two devices are connected, you can drag and drop
content between your device and the computer, or between your device's internal
storage and SD card, using the computer's file explorer.
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							If you have a PC or an Apple®
 Mac ®
 computer, you can use Xperia™ Companion to
access the file system of your device.
USB Connection Modes
There are two USB connection modes available for you to use:Media transfer mode
(MTP)Use MTP for managing files, updating device software and connecting via WLAN.
This USB mode is used with Microsoft ®
 Windows ®
 computers. MTP is enabled by
default.Mass storage mode
(MSC)Use MSC for managing files using MAC OS ®
 and Linux computers that don’t have
MTP support.
To change USB connection mode
1 From your Homescreen , tap 
.
2 Find and tap  Settings > Xperia™ Connectivity  > USB Connectivity  > USB
connection mode .
3 Tap  Media transfer mode (MTP)  or Mass storage mode (MSC) .
4 Tap  OK.
Managing Files Wirelessly Using a Computer
You can transfer files between your device and other MTP-compatible devices, such as a
computer, using a  Wi-Fi® connection. Before connecting, you first need to pair the two
devices.
In order to use this feature, you need a  Wi-Fi® enabled device that supports Media transfer,
such as a computer running Microsoft ®
 Windows Vista ®
 or Windows ®
 7.
To prepare to use your device wirelessly with a computer
1 Make sure Media transfer mode is enabled on your device. It is normally enabled
by default.
2 Make sure the Wi-Fi ®
 function is turned on.
3 From your Homescreen, tap 
.
4 Find and tap  Settings > 
Xperia™ Connectivity  > 
USB Connectivity .
5 Tap  Pair with PC , then tap Next.
6 Follow the on-screen instructions to complete the setup process.
To connect wirelessly to a paired device
1 Make sure Media transfer mode is enabled on your device. It is normally enabled
by default.
2 Make sure the Wi-Fi ®
 function is turned on.
3 From your Homescreen, tap 
.
4 Find and tap  Settings > Xperia™ Connectivity  > USB Connectivity .
5 Select the paired device that you want to connect to, then tap  Connect.
To disconnect from a paired device
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Xperia™ Connectivity  > USB Connectivity .
3 Select the paired device that you want to disconnect.
4 Tap  Disconnect .
To remove a pairing with another device
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Xperia™ Connectivity  > USB Connectivity .
3 Select the paired device that you want to remove.
4 Tap  Unpair .
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							Backing up and restoring contentGenerally, you should not save photos, videos and other personal content solely on the
internal memory of your device. If something should happen with the hardware, or if your
device is lost or stolen, the data stored on its internal memory is gone forever. It is
recommended to use the Xperia™ Companion software to make backups which save
your data safely to a computer, that is, an external device. This method is especially
recommended if you are updating your device software to a newer Android version.
Using the Backup & Restore application, you can make a quick online backup of basic
settings and data with your Google™ account. You can also use this application to back
up data locally, for example, to the SD card in your device or to an external USB storage
device.It is very important that you remember the password that you set when you make a data backup. If you forget the password, it may not be possible to restore important data such ascontacts and messages.
Backing up Data to a Computer
Use the Xperia™ Companion software to back up data from your device to a PC or anApple ®
 Mac ®
 computer. You can back up the following types of data:
• Contacts and call logs
• Text messages
• Calendar
• Settings
• Media files such as music and videos
• Photos and images
To Back up Your Data Using a Computer
1 Make sure that Xperia™ Companion for Windows
( http://support.sonymobile.com/tools/xperia-companion ) or Xperia™ Companion for Mac OS ( http://support.sonymobile.com/tools/xperia-companion-mac ) is
installed on your PC or Mac ®
.
2 Connect your device to the computer using a USB cable.
3 Computer : Open the Xperia™ Companion software if it is not automatically
launched. After a few moments, the computer detects your device.
4 Select  Backup  on the main screen.
5 Follow the on-screen instructions to back up data from your device.
To Restore Your Data Using a Computer
1 Make sure that Xperia™ Companion for Windows
( http://support.sonymobile.com/tools/xperia-companion ) or Xperia™ Companion
for Mac OS ( http://support.sonymobile.com/tools/xperia-companion-mac ) is
installed on your PC or Mac ®
.
2 Connect your device to the computer using a USB cable.
3 Computer : Open the Xperia™ Companion software if it is not automatically
launched.
4 Click  Restore .
5 Select a backup file from the backup records, and then tap  Next and follow the
on-screen instructions to restore data to your device.
Backing up data with the Backup & Restore application
Using the Backup & Restore application, you can back up data manually or turn on the
automatic backup function to save data periodically.
The Backup & Restore application is recommended for backing up data before you do a
factory data reset. With this application you can back up the following types of data to an
SD card or to an external USB storage device that you have connected by the USB Host
adapter to your device:
• Contacts
• Conversations
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							•Calendar data
• Call log
• Bookmarks
To back up content using the Backup and restore application
1 If you are backing up content to a USB storage device, make sure the storage
device is connected to your device using the appropriate cable. If you are backing
up to an SD card, make sure the SD card is properly inserted in your device.
2 From your Homescreen, tap 
.
3 Find and tap  Backup & Restore .
4 Tap  Back up , then select a backup destination and the data types that you want
to back up.
5 Tap  Back up now .
6 Enter a password for the backup, then tap  OK.
To restore content using the Backup and restore application
1 If you are restoring content from a USB storage device, make sure the storage
device is connected to your device using the appropriate cable. If you are
restoring content from an SD card, make sure the SD card is properly inserted in
your device.
2 From your Homescreen, tap 
.
3 Find and tap  Backup & Restore .
4 Tap  Restore .
5 Select the record you want to restore from, then tap  Restore now.
6 Enter the password for the backup record, then tap  OK.
Remember that any changes you make to your data and settings after you create a backup will
get deleted during a restore procedure.
Resetting Your Applications
You can reset an application or clear application data if your application stops
responding or causes issues with your device.
To Reset Application Preferences
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Apps .
3 Tap 
, then tap  Reset app preferences .
Resetting application preferences does not delete any application data from your device.
To Clear Application Data
1 From your Homescreen, tap 
.
2 Find and tap  Settings > 
Apps , then swipe over to the 
All tab.
3 Select an application or service, then tap  CLEAR DATA.
When you clear application data, data for the selected application is deleted from your device
permanently.The option to clear application data is not available for all applications or services.
To Clear Application Cache
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Apps , then swipe over to the  All tab.
3 Select an application or service, then tap  CLEAR CACHE.
The option to clear the application cache is not available for all applications or services.137This is an Internet version of this publication. © Print only for private use.      
						

							To Clear the Application Default Setting
1 From your Homescreen, tap 
.
2 Find and tap  Settings > Apps , then swipe over to the  All tab.
3 Select an application or service, then tap  CLEAR DEFAULTS.
The option to clear the application default setting is not available for all applications or
services.
Restarting and resetting your device
You can force your device to restart or shut down in situations where it stops responding
or won't restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep any
important data, you have to first back up this data to a memory card or other non-
internal memory. For more information, see 
Backing up and restoring content on
page 136 .
If your device fails to power on or you want to reset your device’s software, you can use
Xperia™ Companion to repair your device. For more information on using Xperia™
Companion, see 
Computer Tool.
Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again.If you are using a device with multiple users, you may need to log in as the owner, that is, the
primary user, to reset your device to its original factory settings.
To force your device to restart
1 Press and hold down the power key 
.
2 In the menu that opens, tap  Restart. The device restarts automatically.
To Force the Device to Shut Down
1 Press and hold down both the volume up key and the power key 
 for 10
seconds.
2 After your device vibrates, release the keys. The device turns off automatically.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.
1 Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal memory.
2 From your Homescreen, tap 
.
3 Find and tap  Settings > Backup & reset  > Factory data reset .
4 To delete information, such as pictures and music, from your internal storage,
mark the  Erase internal storage  checkbox.
5 Tap  Reset phone .
6 If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
7 To confirm, tap  Erase everything .
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.If you forget your screen unlock password, PIN or pattern, you can use the device repair
feature in Xperia™ Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you reinstall
software for your device and you may lose some personal data in the process.138This is an Internet version of this publication. © Print only for private use.       
						

							To Repair the Device Software Using Xperia™ CompanionBefore performing a software repair, make sure you know your Google™ credentials.Depending on your security settings, you may need to enter them in order to start up the
device after a software repair.
1 Make sure that Xperia™ Companion for Windows
( http://support.sonymobile.com/tools/xperia-companion ) or Xperia™ Companion for Mac OS ( http://support.sonymobile.com/tools/xperia-companion-mac ) is
installed on your PC or Mac ®
.
2 Connect your device to the computer using a USB cable.
3 Open the Xperia™ Companion software on the computer if it is not automatically
launched and select  Software repair on the screen.
4 Follow the on-screen instructions to reinstall the software and complete the repair.
Recycling your device Got an old device lying around the house? Why not recycle it? By doing so, you will help
us reuse its materials and components, and you’ll protect the environment, too! Find out
more about the recycling options in your region at 
www.sonymobile.com/recycle.
Limitations to services and features
Some of the services and features described in this User guide are not supported in all countries/regions or by all networks and/or service providers in all areas. Without
limitation, this applies to the GSM International Emergency Number, 112. Please contact
your network operator or service provider to determine availability of any specific service
or feature and whether additional access or usage fees apply.
Use of certain features and applications described in this guide may require access to
the Internet. You may incur data connection charges when you connect to the Internet
from your device. Contact your wireless service provider for more information.
Legal information
Sony C6603/C6602This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without any warranty. Improvements and changes to this User guide necessitated by typographical errors, inaccuracies ofcurrent information, or improvements to programs and/or equipment, may be made by Sony Mobile
Communications Inc. at any time and without notice. Such changes will, however, be incorporated into new editions of this user guide. All illustrations are for illustrative purposes only and may not accurately depict the actual device.
All product and company names mentioned herein are the trademarks or registered trademarks of their respective owners. All other trademarks are property of their respective owners. Any rights not expressly granted herein arereserved. Visit 
www.sonymobile.com/us/legal/ for more information.
This User guide may reference services or applications provided by third parties. Use of such programming or services may require separate registration with the third party provider and may be subject to additional terms of use. For applications accessed on or through a third-party website, please review such websites' terms of use andapplicable privacy policy in advance. Sony does not warrant or guarantee the availability or performance of anythird-party websites or offered services.
Your cellular device has the capability to download, store, and forward additional content, for example, ringtones. The use of such content may be restricted or prohibited by rights of third parties, including but not limited torestriction under applicable copyright laws. You, and not Sony, are entirely responsible for additional content that you download to or forward from your mobile device. Prior to your use of any additional content, please verify thatyour intended use is properly licensed or is otherwise authorized. Sony does not guarantee the accuracy, integrityor quality of any additional content or any other third-party content. Under no circumstances will Sony be liable in any way for your improper use of additional content or other third party content.
Visit 
www.sonymobile.com for more information.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft.
Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM protected content. If theWMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability touse WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses.Content owners may require you to upgrade WMDRM to access their content. If you decline an upgrade, you willnot be able to access content that requires the upgrade.
This product is licensed under the MPEG-4 visual and AVC patent portfolio licenses for the personal and non- commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 visual standard ("MPEG-4video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG- 4 or AVC video that was encoded by aconsumer engaged in a personal and non-commercial activity and/or was obtained from a video provider licensedby MPEG LA to provide MPEG-4 and/or AVC video. No license is granted or shall be implied for any other use.Additional information including that relating to promotional, internal, and commercial uses and licensing may be
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							obtained from MPEG LA, L.L.C. See www.mpegla.com. MPEG Layer-3 audio decoding technology licensed from
Fraunhofer IIS and Thomson.
SONY MOBILE WILL NOT BE LIABLE FOR ANY LOSS, DELETION, AND/OR DATA-OVERWRITING OF
PERSONAL DATA OR FILES STORED ON YOUR DEVICE (INCLUDING BUT NOT LIMITED TO CONTACTS, MUSIC TRACKS, AND PICTURES) ARISING OUT OF ANY UPDATE OF YOUR DEVICE BY ANY OF THE
METHODS DESCRIBED IN THIS USER GUIDE OR DOCUMENTATION. IN NO EVENT SHALL SONY MOBILE ORITS SUPPLIERS’ TOTAL LIABILITY TO YOU FOR ANY AND ALL DAMAGES, LOSSES AND CAUSES OF ACTION
(WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR OTHERWISE)EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR YOUR DEVICE.
© 2015 Sony Mobile Communications Inc. All rights reserved.140This is an Internet version of this publication. © Print only for private use.