Sony VAIO PCGFX210 PCGFX215 User Guide
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Troubleshooting 121 ❑If a region code warning appears when you try to use your optical drive, it may be that the DVD you are trying to play is incompatible with the optical drive. Check the region code listing on the DVD packaging. ❑Moisture condensation may have occurred. Leave the notebook idle for at least 1 hour with the notebook turned on. My optical drive tray does not open ❑Make sure the notebook is turned on. ❑Press the Eject button on the optical drive. ❑If the Eject button does not work, open the tray by inserting a sharp, pointed object in the hole to the right of the Eject button. I cannot use digital video (DV) devices. The message “DV equipment seems to be disconnected or turned off” appears. ❑Check that the DV device is turned on and that the cables are properly connected. ❑If you are using multiple i.LINK* devices, the combination of the connected devices may cause unstable operation. In this case, turn off your notebook and all connected devices. Disconnect the devices that are not in use. Check the connections for each device, then restart your notebook. My PC card is not working ❑Make sure the PC card is compatible with Microsoft® Windows®. * i.LINK is a Sony trademark used to designate that a product contains an IEEE 1394 connec- tor. All products with an i.LINK connector may not communicate with each other.
Change to Current Document Title 122 Troubleshooting software My software program stops responding or crashes Contact the software publisher or designated provider for technical support. See the “Software Support Information” . When I click an application icon, the message “You must insert the application CD into your optical drive” appears and the software does not start ❑Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again. ❑Make sure you place the CD in the tray with the label side facing up. I hear background “noise” while using Windows Media Player to play my music CDs Sony suggests using the preinstalled Media Bar or OpenMG Jukebox software to play audio CDs. Troubleshooting the modem My modem does not work ❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” for details. ❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. ❑Check that the phone number the program is dialing is correct. ❑Check that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.) ❑Reinstall the modem driver. For details, see “Using the Driver Recovery CD(s)” .
Troubleshooting 123 My modem connection is slow Your notebook is equipped with a 56K/V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following: ❑Have your phone company check that your phone line is free from any line noise. ❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. ❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. ❑If you have a second phone line available, try connecting the modem to that line. Troubleshooting audio My speakers have no sound ❑If the built-in speakers are turned off, press Fn+F3 to turn on the speakers. ❑If the speaker volume is turned to the minimum, press Fn+F4 to increase the volume. ❑If your notebook is powered by batteries, check that the battery packs are inserted properly and that they are charged. ❑If you are using an application that has its own volume control, check that the volume is turned up. ❑Check the volume controls in Windows®. ❑If you connect external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If the speakers are powered by batteries, check that the batteries are inserted properly and that they are charged. ❑If you have connected an audio cable to the Headphone connector, disconnect the cable. ❑Reinstall the sound driver. For details, see “Using the Driver Recovery CD(s)” .
Change to Current Document Title 124 My microphone does not work If you are using an external microphone, check that the microphone is plugged into the Microphone connector. See “Connecting an External Microphone” for details. Troubleshooting the printer I cannot print ❑Your connected printer may not function after the notebook resumes from a power saving mode. If this occurs, follow these steps to reset the printer connection: ❑Right-click My Computer icon on the desktop, then select Properties. ❑Click the Device Manager tab. ❑Select Refresh, then click OK. The printer should function properly. ❑Verify that the parallel port is set to the proper mode. 1 Restart your computer, and then press the F2 key when the Sony logo screen appears. The BIOS setup menu appears. 2 Press the Esc key. 3 Select LOAD BIOS DEFAULTS, and then press Enter. 4 Select EXIT SAVING CHANGES, and then press Enter. 5 Press Enter again. The BIOS defaults are reset and the parallel port configuration is set to default values.
Getting Help 125 Getting Help Sony provides several support options for your VAIO® notebook computer. When you have questions about your computer and the preinstalled software, check these sources for answers, in the following sequence: 1VAIO® Notebook User Guide This User Guide contains information on product specifications and on how to get the most from your computer, find help, customize your notebook, and solve common problems. 2 Manuals and online help files that may accompany your preinstalled software Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications. 3 VAIO Support Agent VAIO Support Agent can be accessed from the Windows desktop. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states. 4 Sony PC Support This service provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony PC Support at: http://www.sony.com/pcsupport 5 Sony Fax-on-Demand This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics then select the topics that you want to receive. To contact the Sony fax- on-demand service, call: 1-888-4SONYPC (1-888-476-6972) 6 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a Sony Customer Support Representative without using your computer by calling: 1-888-4SONYPC (1-888-476-6972)
Specifications 127 Specifications The following table details the hardware specifications for your computer. Model PCG-FX210/PCG-FX215 Processor800 MHz * Mobile AMD DuronTM processor L1 Cache Memory L2 Cache Memory128 KB 64 KB (on die) Hard Disk Drive10 GB † Standard RAM128 MB SO-DIMM in slot Expandable to 256 MB LCD Screen14.1” XGA TFT (PCG-FX210) 15.0” XGA TFT (PCG-FX215) MPEGAvailable GraphicsATI RAGE™ Mobility-M1 with 3D acceleration support. Sound CapabilitiesWindows® sound system compatible, 3D surround Analog devices AD1881A Diskette DriveRemovable 3.5 1.44 MB Optical drive (DVD-ROM drive)Reads data up to 24x max. CD-ROM reading speed. Reads data up to 8x max. DVD-ROM reading speed. ‡ Laser Diode PropertiesWave Length: 780nm and 650nm Laser Output: 30.2 µW ModemV.90/K56flex data/fax compatible modem ** Drive Bay Supports floppy disk drive (included) Supports second rechargeable battery (optional) Expansion CapabilitiesType I/II PC cards and Type III PC card with CardBus support
Change to Current Document Title 128 Connection Capabilities 2 USB ports i.LINK †† Serial port VGA monitor Parallel (printer) Phone line (RJ-11) Microphone Headphone NTSC video out Ethernet Supplied Accessories Floppy disk drive Rechargeable battery AC adapter and power cord Weight saver Video cable Power Source19.5V DC/AC 100-240V Power Management Energy Star compliant Advanced Configuration and Power Interface (ACPI) Battery Lithium-ion Supports dual battery operation DimensionsPCG-FX210: 12.8(w) x 1.5(h) ‡‡ x 10.5 (d) (324 x 35.8 x 265.5mm) PCG-FX215: 12.8(w) x 1.6(h) x 10.5 (d) (324 x 38.5 x 265.5mm) Weight PCG-FX210: 6.3 lbs (2.9 kg), PCG-FX215: 6.7 lbs (3.1 kg) (with battery and weight saver) PCG-FX210: 6.7 lbs (3.1 kg), PCG-FX215: 7.1 lbs (3.3 kg) (with battery and floppy disk drive) Operating Temperature40º F to 95º F (+5º C to 35º C) temperature gradient less than 50º F (10º C) per hour Operating Humidity20% to 80% (not condensed), provided that humidity is less than 65% at 95º F (35º C), hygrometer reading of less than 84º F (29º C) Storage Temperature4º F to 140º F (-20º C to 60º C), temperature gradient less than 18º F (- 10º C) per hour Storage Humidity10% to 90% (not condensed) provided that humidity is less than 20% at 140º F (60º C), hygrometer reading of less than 95º F (35º C) * MHz denotes microprocessor internal clock speed; other factors may affect application performance. † The size of your hard disk may differ if you purchased a specially configured system. GB means one billion bytes when referring to hard drive capacity. Accessible capacity may vary.Model PCG-FX210/PCG-FX215
Specifications 129 NOTE: Specifications are subject to change without notice. ‡ If a region code warning appears when you are using the DVD player, it could be that the DVD you are trying to play is incompatible with the optical drive in your VAIO notebook. Region code indicators such as a “1” or “ALL” are labeled on some DVDs to indicate what type of player can play the discs. Unless a “1” or “ALL” is identified on your DVDs or on the packaging, you cannot play the disc on this player. ** Maximum speed for faxing is 14.4 kbps. Your 56K/V.90 compatible modem is capable of downloading at 53 kbps. Your online service or Internet Service Provider, however, may not support this technology or operate at this speed. †† i.LINK is a Sony trademark used to designate that a product contains an IEEE 1394 connector. All products with an i.LINK connector may not communicate with each other. ‡‡ Height measured at thickest point. The thinnest height for PCG-FX210 is 1.9 (46.9 mm), PCG-FX215 is 2.2 (54.1 mm).