Sony Projector VPL-DX11 User Manual

							61Troubleshooting
Others
BOthers
Troubleshooting
If the projector appears to be operating erratically, try to diagnose and correct the problem using 
the following instructions. If the problem persists, consult with qualified Sony personnel.
Power
Picture
SymptomCause and Remedy
The power is not turned on.  The AC power cable is not connected.
cConnect the AC power cable firmly.
 The lamp or lamp cover is not secured.
cClose the lamp or lamp cover securely (page 59).
SymptomCause and Remedy
No picture. The power is not turned on.
cTurn on the power (page 28).
 A cable is disconnected or the connections are wrong.
cCheck that the proper connections have been made (page 22).
 The Lens shutter is closed.
cOpen the Lens shutter (page 17, 37).
 Input selection is incorrect.
cSelect the input source correctly (page 26).
 The picture is muted.
cPress the PIC MUTING key to release the picture muting 
(page 38).
 The computer signal is not set to output to an external monitor or 
set to output both to an external monitor and a LCD monitor of a 
computer.
cSet the computer signal to output only to an external monitor 
(page 23).
The picture is noisy. The connecting cable may not be connected properly.
cCheck if the connecting cable is connected properly.
On-screen display does not 
appear.“Status” in the Setup menu has been set to “Off.”
cSet “Status” in the Setup menu to “On” (page 50).
Color balance is incorrect.  The image quality setting is not proper.
cSet the image quality on the Picture menu.
cYou can reset all values to default (page 30).
 The setting of “Input-A Signal Sel.” in the Setup menu is incorrect.
cSelect “Computer,” “Video GBR” or “Component” correctly 
according to the input signal (page 51).
 The projector is set to the wrong color system.
cSet “Color System” in the Setup menu to match the color system 
being input (page 51).
The picture is too dark.  Contrast or brightness has not been adjusted properly.
cAdjust the Contrast or Brightness in the Picture menu properly 
(page 45).
cYou can reset all values to default (page 30).
 The lamp has burnt out or is dim.
cCheck “Lamp Timer” on the Information menu (page 56). 
						

							62Troubleshooting
Sound
Remote Commander
The picture is not clear.  The picture is out of focus.
cAdjust the focus (page 26).
 Condensation has accumulated on the lens.
cLeave the projector for about two hours with the power on.
The image extends beyond 
the screen. The APA key has been pressed even though there are black edges 
around the image.
cDisplay the full image on the screen and press the APA key.
 The screen setting is not proper.
cAdjust “Shift” on the Screen setting menu.
cYou can reset all values to default (page 30).
The picture flickers.  The screen setting is not proper.
cAdjust “Phase” on Screen setting menu.
cYou can reset all values to default (page 30).
The aspect ratio of the 
display is not right. The screen setting is not proper.
cAdjust “Aspect” on the Screen setting menu.
cYou can reset all values to default (page 30).
SymptomCause and Remedy
No sound.  A cable is disconnected or the connections are wrong.
cCheck that the proper connections have been made (page 22).
 The audio connecting cable used is incorrect.
cUse a no-resistance stereo audio cable (page 22).
 The sound is muted.
cPress the AUDIO MUTING key to release audio muting 
(page 38).
 The sound is not adjusted properly.
cAdjust the sound with the VOLUME +/– key on the Remote 
Commander.
SymptomCause and Remedy
The Remote Commander 
does not work. The Remote Commander batteries are dead.
cReplace them with new batteries (page 21).
 The Remote Commander is not pointed at the sensor on the main 
unit.
cPoint the Remote Commander at the sensor on the main unit 
then press the key.
 An invalid key is pressed.
cCheck if the pressed key is one inactive for this unit (page 20).
SymptomCause and Remedy 
						

							63Troubleshooting
Others
Others
SymptomCause and Remedy
The control panel keys do 
not function.The control panel keys are locked.
cUnlock the control panel keys (page 52).
The fan is noisy.  Lamp Mode is set to “High”.
cWhen the Lamp Mode is set to “High”, the sound from the fan 
to cool the lamp, etc. is often excessive.
 High Altitude Mode is set to “On”.
cWhen High Altitude Mode is set to “On”, the sound from the 
fan to cool the lamp is often excessive.
cCheck the ventilation holes are not blocked.
cMake sure the room temperature is not too high.
To maintain the product reliability of the projector’s components, 
the rotation speed of the fan increases and the fan becomes 
slightly noisier, when the room temperature exceeds normal. The 
approximate normal temperature is 25°C.  
						

							64Troubleshooting
Indicators
SymptomCause and Remedy
The LAMP/COVER 
indicator flashes in orange. 
(Repetition rate of 2 
flashes) The lamp cover is detached.
cAttach the cover securely (page 58).
The LAMP/COVER 
indicator flashes in orange. 
(Repetition rate of 3 
flashes) The interior of the unit reached a high temperature, and the 
temperature sensor has been activated.
cCheck to see that nothing is blocking the fresh-air inlet and 
exhaust outlet.
 The lamp has reached a high temperature.
cWait for 90 seconds for the lamp to cool then turn on the power 
again.
After you have checked the items above, if any of the troubles recur, 
the following causes are possible:
 The lamp must be replaced, because it has reached the end of its 
service life.
 The interior of the unit reached a high temperature, and the 
temperature fuse burned out.
cConsult with qualified Sony personnel.
?/1 key flashes in red. 
(Repetition rate of 2 
flashes) The internal temperature is unusually high.
cCheck to see that nothing is blocking the ventilation holes.
 The projector is being used at a high altitude.
cEnsure that “High Altitude Mode” in the Setup menu is set to 
“On.” (page 50)
?/1 key flashes in red. 
(Repetition rate of 4 
flashes)The fan is broken.
cConsult with qualified Sony personnel.
?/1 key flashes in red. 
(Repetition rate of 6 
flashes)Unplug the AC power cord from the wall outlet after the ?/1 key 
goes out, plug the power cord to the wall outlet, and then turn the 
projector on again. If the ?/1 key flashes in red and the problem 
persists, the electrical system has failed. Or the interior of the unit 
reached a high temperature, and the temperature fuse has burned 
out. 
cConsult with qualified Sony personnel. 
						

							65Troubleshooting
Others
Warning Messages
Use the list below to check the meaning of the messages displayed on the screen.
Caution Messages
Use the list below to check the meaning of the messages displayed on the screen.
Messages List
MessageMeaning and Remedy
High temp.! Lamp off in 1 
min.The internal temperature is too high.
cTurn off the power.
cCheck to see that nothing is blocking the ventilation holes.
Frequency is out of range!  This input signal cannot be projected as the frequency is out of the 
acceptable range of the projector.
 The resolution setting of the output signal of the computer is too 
high.
cInput a signal that is within the range of the frequency.
Please check Input-A 
Signal Sel.You have input an RGB signal from the computer when “Input-A 
Signal Sel.” in the Setup menu is set to “Component.”
cSet “Input-A Signal Sel.” correctly (page 51).
Please replace the Lamp.  It is time to replace the lamp.
cReplace the lamp (page 58).
 If this message appears again after you replace the lamp, the lamp 
replacement process is not complete.
cPerform the operations in step 9 to 12 on page 59.
To erase a message, press any key on the control panel of the 
projector or on the remote commander.
Please clean the filter. It is time to clean the filter.
cClean the filter (page 60).
To cancel the message, press any key on the remote commander or 
the control panel of the main unit. The message is displayed twice, 
including when the unit is started next time.
Projector temperature is 
high. High Altitude Mode 
should be “On” if the 
projector is being used at 
high altitude.Internal temperature is too high.
cWhen using the projector at an altitude of 1,500 m or higher, set 
“High Altitude Mode” on the Setup menu to “On” (page 50).
cIf this message appears on the screen when using the projector 
at normal altitudes, check to see if anything is blocking the 
ventilation holes (exhaust) (page 17).
MessageMeaning and Remedy
Not applicable! You have pressed the wrong key.
cPress the appropriate key.
The panel keys are locked! “Panel Key Lock” in the Function menu is set to “On.”
cAll the keys on the control panel of the projector are locked. 
Operate the projector with the keys on the Remote Commander 
(page 52).
Note
Note 
						

							66Specifications
Specifications
Optical characteristics
Projection system
3 LCD panels, 1 lens, projection 
system
LCD panel 0.63-inch XGA panel, 
approximately 2,360,000 pixels 
(786,432 pixels × 3)
Lens 1.2 times zoom lens
f 18.63 to 22.36 mm/F1.65 to 1.8
Lamp 200 W Ultra High Pressure 
mercury lamp
Projected picture size (measured diagonally)
40 to 300 inches
Light output VPL-DX10: 2500 lumen
VPL-DX11/DX15: 3000 lumen
(When the Lamp Mode is set to 
“High.”)
Electrical characteristics
Color system NTSC3.58/PAL/SECAM/
NTSC4.43/PAL-M/PAL-N/
PAL60 system, switched 
automatically/manually
(NTSC
4.43 is the color system used 
when playing back a video 
recorded in NTSC on a 
NTSC
4.43 system VCR.)
Resolution 750 horizontal TV lines (Video 
input)
1,024 × 768 dots (RGB input)
Acceptable computer signals
1)
fH: 19 to 80 kHz 
fV: 48 to 92 Hz
(Maximum input signal resolution: 
SXGA+ 1400 × 1050
fV: 60 Hz)
1)Set the resolution and the frequency of the 
signal of the connected computer within the 
range of acceptable preset signals of the 
projector.
Applicable video signals
15 k RGB, Component 50/60 Hz, 
Progressive component 50/60 
Hz, DTV (480/60i, 575/50i, 
480/60p, 575/50p, 720/60p, 
720/50p, 1080/60i, 1080/50i), 
Composite video, Y/C
Input/Output
INPUT A HD D-sub15-pin, female
Analog RGB/component:
R/R-Y: 0.7 Vp-p ±2 dB (75 ohms terminated)
G: 0.7 Vp-p ±2 dB
(75 ohms terminated)
G with sync/Y: 1 Vp-p ±2 dB 
sync negative 
(75 ohms terminated)
B/B-Y: 0.7 Vp-p ±2 dB
(75 ohms terminated)
Composite sync input: TTL level, 
positive/negative
Horizontal sync input: TTL level, 
Positive/negative
Vertical sync input: TTL level, 
positive/negative
VIDEO Composite video: 1 Vp-p ±2 dB 
sync negative (75 ohms 
terminated), Pin jack
S VIDEO: Y/C, mini DIN 4-pin 
type
Y (luminance): 1 Vp-p ±2 dB 
sync negative (75 ohms 
terminated)
C (chrominance): burst 
0.286 Vp-p ±2 dB (NTSC) 
(75 ohms terminated), 
burst 0.3 Vp-p ±2 dB (PAL) 
(75 ohms terminated)
AUDIO Minijack
500 mVrms, impedance more 
than 47 kilohms
Speaker Monaural speaker system, 
Speaker output: Max. 1 W × 1
Network (VPL-DX15 only)
Wireless LAN: 
IEEE.802.11.a/b/g
2)
RJ-45: 10BASE-T/100BASE-TX2)Some wireless networks cannot be used in 
certain countries or areas.
USB (VPL-DX15 only)
USB TYPE A
General
Dimensions Approx. 295 × 74 × 204 mm 
(11 5/8 × 2 29/32 × 8 1/32 inches) 
(w/h/d) (without projecting 
parts)
Mass VPL-DX10/DX11: Approx. 2.1 kg 
(4 lb 11 oz) 
VPL-DX15: Approx. 2.2 kg (4 lb 
14 oz) 
Power requirements
AC 100 V to 240 V, 3.6 to 1.6 A, 
50/60 Hz
Power consumption
VPL-DX15: Max. 320 W
in standby (Standard): 10.5 W
in standby (Low): 3 W 
						

							67Specifications
Others
VPL-DX10/DX11: Max. 320 W
in standby (Standard): 5.5 W
in standby (Low): 3 W
Heat dissipation
990 BTU
Operating temperature
0°C to 35°C (32°F to 95°F)
Operating humidity
35% to 85% (no condensation)
Storage temperature
–20°C to +60°C (–4°F to +140°F)
Storage humidity
10% to 90%
Supplied accessories
Remote Commander (1)
Lithium battery CR2025 (1)
HD D-sub 15 pin cable (2 m) (1)
(1-791-992-51/Sony)
Carrying case (1)
AC power cord (1)
Operating Instructions (CD-ROM) 
(1)
Quick Reference Manual (1)
Safety Regulations (1)
Security Label (1)
Design and specifications of the unit, including 
the optional accessories, are subject to change 
without notice.
Always verify that the unit is operating properly 
before use. SONY WILL NOT BE LIABLE FOR 
DAMAGES OF ANY KIND INCLUDING, BUT 
NOT LIMITED TO, COMPENSATION OR 
REIMBURSEMENT ON ACCOUNT OF THE 
LOSS OF PRESENT OR PROSPECTIVE 
PROFITS DUE TO FAILURE OF THIS UNIT, 
EITHER DURING THE WARRANTY PERIOD 
OR AFTER EXPIRATION OF THE 
WARRANTY, OR FOR ANY OTHER REASON 
WHATSOEVER.
Optional accessories
Projector Lamp
LMP-D200 (for replacement)
Presentation Tool
RM-PJPK1
Not all optional accessories are available in 
all countries and area.
Please check with your local Sony 
Authorized Dealer.
Pin assignment
INPUT A connector (HD D-sub 15-pin, 
female)
Note
1R/R-Y 9Power 
supply input 
for DDC
2G/Y 10GND
3B/B-Y 11GND
4 GND 12 DDC/SDA
5 RESERVE 13 HD/C.Sync
6 GND (R) 14 VD
7 GND (G) 15 DDC/SCL
8 GND (B) 
						

							68Specifications
Preset signals
Memory 
No.Preset signalfH (kHz)fV (Hz)SyncPitch
1 Video 60 Hz Video 60 Hz 15.734 59.940 – –
2 Video 50 Hz Video 50 Hz 15.625 50.000 – –
3 480/60i DTV 480/60i 15.734 59.940 S on G/Y –
4 575/50i DTV 575/50i 15.625 50.000 S on G/Y –
5 480/60p 480/60p (NTSC 
Progressive 
component)31.470 60.000 S on G/Y –
6 575/50p 575/50p (PAL 
Progressive 
component)31.250 50.000 S on G/Y –
7 1080/60i 1035/60i, 1080/60i 33.750 60.000 S on G/Y –
8 1080/50i 1080/50i 28.130 50.000 S on G/Y –
10 720/60p 720/60p 45.000 60.000 S on G/Y –
11 720/50p 720/50p 37.500 50.000 S on G/Y –
21 640 × 350 VGA mode 1 31.469 70.086 H-pos, V-neg 800
22 VESA 85 
(VGA350)37.861 85.080 H-pos, V-neg 832
23 640 × 400 NEC PC98 24.823 56.416 H-neg, V-neg 848
24 VGA mode 2 31.469 70.086 H-neg, V-pos 800
25 VESA 85 
(VGA400)37.861 85.080 H-neg, V-pos 832
26 640 × 480 VGA mode 3 31.469 59.940 H-neg, V-neg 800
27 Mac 13 35.000 66.667 H-neg, V-neg 864
28 VESA 72 37.861 72.809 H-neg, V-neg 832
29 VESA 75 (IBM M3) 37.500 75.000 H-neg V-neg 840
30 VESA 85 43.269 85.008 H-neg V-neg 832
31 800 × 600 VESA 56 35.156 56.250 H-pos, V-pos 1024
32 VESA 60 37.879 60.317 H-pos, V-pos 1056
33 VESA 72 48.077 72.188 H-pos, V-pos 1040
34 VESA 75 (IBM M5) 46.875 75.000 H-pos, V-pos 1056
35 VESA 85 53.674 85.061 H-pos, V-pos 1048
36 832 × 624 Mac 16 49.724 74.550 H-neg, V-neg 1152
37 1024 × 768 VESA 60 48.363 60.004 H-neg V-neg 1344
38 VESA 70 56.476 70.069 H-neg V-neg 1328
39 VESA 75 60.023 75.029 H-pos, V-pos 1312
40 VESA 85 68.677 84.997 H-pos, V-pos 1376 
						

							69Specifications
Others
Preset memory No. at the input signal
Analog signals
 When a signal other than the preset signals shown above is input, the picture may not be displayed 
properly.
 An input signal meant for screen resolution different from that of the panel will not be displayed 
in its original resolution. Text and lines may be uneven.
 When a moving image is played back from signals whose fV (Vertical Frequency) is over 60 Hz, 
the picture may not be displayed properly. 41 1152 × 864 VESA 70 63.995 70.019 H-pos, V-pos 1472
42 VESA 75 67.500 75.000 H-pos, V-pos 1600
43 VESA 85 77.487 85.057 H-pos, V-pos 1568
44 1152 × 900 SUN LO 61.795 65.960 H-neg, V-neg 1504
45 1280 × 960 VESA 60 60.000 60.000 H-pos, V-pos 1800
46 VESA 75 75.000 75.000 H-pos, V-pos 1728
47 1280 × 1024 VESA 60 63.974 60.013 H-pos, V-pos 1688
48 SXGA VESA75 79.976 75.025 H-pos, V-pos 1688
50 1400 × 1050 SXGA+ 65.317 59.978 H-neg, V-pos 1864
55 1280 × 768 1280 × 768/60 47.776 59.870 H-neg, V-pos 1664
56 1280 × 720 1280 × 720/60 44.772 59.855 H-neg, V-pos 1664
60 1360 × 768 1360 × 768/60 44.720 59.799 H-neg, V-pos 1776
61 1440 × 900 1440 × 900/60 55.935 59.887 H-neg, V-pos 1904
63 1280 × 800 1280 × 800/60 49.702 59.810 H-neg, V-pos 1680
Memory 
No.Preset signalfH (kHz)fV (Hz)SyncPitch
SignalPreset memory No.
Video (VIDEO/S VIDEO connector) 1, 2
Component (INPUT A connector) 3-8, 10, 11
Video GBR (INPUT A connector) 3-8, 10, 11
Computer (INPUT A connector) 21-48, 50, 55, 56, 60, 61, 63
Notes 
						

							70Installing the Projector and Installation Diagram
Installing the Projector and Installation 
Diagram
This section describes the examples of installing the projector on a desk, etc.
See the chart on page 71 concerning the installation measurements.
The alphabetical letters in the illustration indicate the distances below.
a:distance between the screen and the foremost side in cabinet
b:distance between the floor and the center of the lens
c:distance between the floor and the bottom of the adjusters of the projector
x:distance between the floor and the center of the screen (free)
Floor Installation (Front Projection)
Wall
Floor Center of the lens Center of the 
screen
Unit: mm (inches)