Sony Pha3 Owners Manual
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Portable Headphone Amplifier PHA-3 The sound is low. Turn up the volume of the connected device. Turn up the volume of the headphone amplifier. When using high-impedance headphones, set the GAIN select switch to HIGH. Use headphones that have a stereo mini plug. The headphone amplifier only supports headphones that have a stereo mini plug. If you use headphones/headsets with a remote control or microphone, there may be low sound or no sound. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 96
Portable Headphone Amplifier PHA-3 The sound is distorted. When the audio device is connected to the AUDIO IN/LINE OUT jack of the headphone amplifier, turn down the volume of the connected device. Set the equalizer setting of the connected device to off. Charge the battery of the headphone amplifier if the battery level is low. When you charge the battery, turn the headphone amplifier off beforehand. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 97
Portable Headphone Amplifier PHA-3 Noise is generated. Connect the headphone amplifier and the device directly, not via a USB hub or USB cable extension. The USB port of the connected computer may have a problem. Connect the headphone amplifier to another USB port of the computer if available. When the audio device is connected to the AUDIO IN/LINE OUT jack of the headphone amplifier, adjust the volume of the connected device and turn up the volume of the headphone amplifier. Keep the computer away from the headphone amplifier. Restart the audio playback software. Turn off the connected audio device, then turn it on again. Noise might occur between the songs because the headphone amplifier reproduces an original source authentically with high sound quality. This is not a malfunction. Noise might occur if there are wireless devices near by. Use the headphone amplifier at a distance from those devices. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 98
Portable Headphone Amplifier PHA-3 Unable to install the driver software on a Windows computer. The headphone amplifier needs to be connected to your Windows computer at a certain point while installing the driver software. In this case, connect the Windows computer to the Xperia/WALKMAN/PC (USB AUDIO) connecting port of the headphone amplifier using the micro -USB cable (supplied). 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 99
Portable Headphone Amplifier PHA-3 When connecting to a computer, there is no sound or the sound is not played back properly. The computer does not recognize the headphone amplifier as a USB device. Restart your computer. Install the driver software for Windows “Sony USB Device Driver” on your Windows computer. Turn up the volume of your computer or software. If the headphone amplifier was connected to the computer while using audio playback software, restart the audio playback software. When playing High-Resolution Audio format files on your computer with the headphone amplifier, use the audio playback software compatible with the High-Resolution Audio format files, such as “Hi-Res Audio Player.” When an audio playback software is not installed, install it on your computer. If the computer enters standby, sleep, or hibernation mode, while the music is played back by using the audio playback software, restart the audio playback software. Check that the sound device settings of your computer are correct. Windows 8/8.1: Press and hold the [Windows] and [X] keys to display the menu, select the [Control Panel], [Hardware and Sound], [Sound], [Playback] tab, select [Sony PHA- 3] for the playback device, then click [Set default]. Windows 7/Windows Vista: Click the [Start] menu, select the [Control Panel], [Hardware and Sound], [Sound], [Playback] tab, select [Sony PHA- 3] for the playback device, then click [Set default]. Macintosh: Click the [Apple] menu, select the [System Preferences], [Sound], [Output] tab, then select [PHA - 3] for [Select a device for sound output]. The volume control of your computer or the audio playback software is set to mute. Cancel the setting. The CD -ROM drive does not support the digital reproduction function. Use a CD -ROM drive that supports the digital reproduction function. Digitally broadcast sound may not be output from a computer’s USB port. In this case, connect the AUDIO IN/LINE OUT jack of the headphone amplifier to the analog audio output of the computer. Related Topic Installing the driver software on a Windows computer Installing “Hi- Res Audio Player” on a computer 4 -547 -524 -11(4) Help Guide Troubleshooting 100
Portable Headphone Amplifier PHA-3 Sound is interrupted when connecting to the computer. The CPU of your computer is overloaded. Close other applications. Other USB devices are connected to your computer and being used simultaneously. Quit operating other USB devices. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 101
Portable Headphone Amplifier PHA-3 The remote control of the headset does not work. Remote control operation is not supported by the headphone amplifier. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 102
Portable Headphone Amplifier PHA-3 The microphone of the headset does not work. Headset microphones are not supported by the headphone amplifier. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 103
Portable Headphone Amplifier PHA-3 The connected radio or TV cannot receive a signal/Noise is generated. Keep the connected device away from the headphone amplifier. 4 -547 -524 -11(4) Copyright 2014 Sony Corporation Help Guide Troubleshooting 104