Sony Kdl 46w4500 Operating Instructions
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51 GB Additional Information Troubleshooting Check whether the 1 (standby) indicator is flashing in red. When it is flashing The self-diagnosis function is activated. 1Count how many 1 (standby) indicator flashes between each two second break. For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc. 2Press 1 on the top edge of the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes). When it is not flashing 1Check the items in the tables below. 2If the problem still persists, have your TV serviced by qualified service personnel. ConditionExplanation/Solution Picture No picture (screen is dark) and no sound Check the aerial/cable connection. Connect the TV to the mains, and press 1 on the top edge of the TV. If the 1 (standby) indicator lights up in red, press "/1. No picture or no menu information from equipment connected to the scart connector Press / to display the connected equipment list, then select the desired input. Check the connection between the optional equipment and the TV. Double images or ghosting (only in analogue mode) Check the aerial/cable connection. Check the aerial location and direction. Only snow and noise appear on the screen (only in analogue mode) Check if the aerial is broken or bent. Check if the aerial has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside). Picture or sound noise when viewing a TV channel (only in analogue mode) Adjust “AFT” (Automatic Fine Tuning) to obtain better picture reception (page 43). Some tiny black points and/or bright points appear on the screen The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction. No colour on programmes Select “Reset” (page 35). No colour or irregular colour when viewing a signal from the / COMPONENT IN sockets Check the connection of the / COMPONENT IN sockets and check if each sockets are firmly seated in their respective sockets. Picture freezes or contains blocks on the screen Check signal level (page 45). If signal bar is red (no signal) or amber (low signal), check the aerial/cable connection. Remove the connected USB device. It can be damaged or not supported by the TV. Check the website below for updated information about compatible USB devices: http://support.sony-europe.com/TV/compatibility/ Sound No sound, but good picture Press 2 +/– or % (Mute). Check if the “Speaker” is set to “TV Speaker” (page 41). When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not output audio signals. (Continued)
52 GB There is a significant difference in the output volume level between DIGITAL MEDIA PORT input and TV or other equipment input Adjust “Volume Offset” setting in the “Sound” menu (page 36). Connection Diagnostic Results “Connection successful.”does not appearCheck Connections Use a straight cable for the LAN cable. Check if the cable is connected firmly. Check the connection between the TV and the network device. Check Settings Change the IP address for the DNS server (see “Checking the Network Connection” on page 32) while referring to the following. – Contact your Internet service provider. – Specify the IP address of the router if you do not know the DNS of your Internet service provider. Home Network The server cannot be found, a list cannot be retrieved, and playback fails Once server settings are changed, turn the TV off and on by pressing 1 on the TV. Execute “Server Diagnostics” (page 33). When using a PC as the server Check if the PC is turned on. Do not turn off the PC while accessing. If security software is installed on the server, be sure to allow connections from external devices. For details, see the manual supplied with your security software. The load on the PC may be too high or the server application may become unstable. Try the following: – Stop the server application and restart it. – Restart the PC. – Reduce the number of applications running on the PC. – Reduce the amount of content. Changes on the server are not being applied or displayed content differs from content on the server Sometimes changes are not applied to displays on the TV even though content has been added and/or deleted on the server. If this happens, go back up one level and try opening the folder or server again. Photo and/or music files do not appear or icons are not displayed Preliminary Check Check that the connected device supports DLNA. Operations are not guaranteed for all servers. Also, operations differ depending on the features of the server and the content in question. Turn the connected device on. Check Connections Check that the LAN cable and/or mains lead of the server has not become disconnected. Check Settings Check that the connected device is registered under “Server Display Settings” (page 33). Check that the server is correctly configured. Check that the selected equipment is connected to the network and can be accessed. If the “IP Address Settings” in “Network” under “Network Settings” is set to “DHCP (DNS automatic)” or “DHCP (DNS manual)”, it may take some time to recognise a device if there is no DHCP server. Execute “Server Diagnostics” (page 33). ConditionExplanation/Solution
53 GB Additional Information The TV cannot be found from renderer-compatible equipment (the controller)Check Connections Check that the LAN cable and/or mains lead of the server has not become disconnected. Check Settings Check if the “Renderer Function” is activated (page 46). Check that the connected device is registered under “Renderer Access Control” (page 46). Channels The desired channel cannot be selected Switch between digital and analogue mode and select the desired digital/ analogue channel. Some channels are blank Scrambled/Subscription only channel. Subscribe to the pay TV service. Channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Digital channels are not displayed Contact a local installer to find out if digital transmissions are provided in your area. Upgrade to a higher gain aerial. General Distorted picture and/or sound Keep the TV away from electrical noise sources such as cars, motorcycles, hair-dryers or optical equipment. When installing optional equipment, leave some space between the optional equipment and the TV. Check the aerial/cable connection. Keep the aerial/cable TV cable away from other connecting cables. The TV turns off automatically (the TV enters standby mode) Check if the “Sleep Timer” is activated, or confirm the “Duration” setting of “On Timer Settings” (page 38). If no signal is received and no operation is performed in the TV mode for 10 minutes, the TV automatically switches to standby mode. The TV turns on automatically Check if the “On Timer” is activated (page 38). Some input sources cannot be selected Select “AV Preset” and cancel “Skip” of the input source (page 40). The remote does not function Replace the batteries. A channel cannot be added to the Favourite list Up to 999 channels can be stored in the Favourite list. You have a blank TV listings in the GUIDE Plus+ system Check the aerial/cable connection. Your cabling and Setup is OK, but your GUIDE Plus+ system was not connected for enough time to receive TV listings data. Leave the TV “STANDBY” overnight (24 hours) or use “Manual Data Download” (page 19). You live in a country/region where the GUIDE Plus+ system is not yet available. Check the list of countries to see if you are in a region that is supported. (http://www.europe.guideplus.com/) HDMI equipment does not appear on “HDMI Device List” Check that your equipment is “Control for HDMI” compatible equipment. Not all channels are tuned Check support web site for cable provide information. http://support.sony-europe.com/TV/DVBC/ You cannot select “Off” in “Control for HDMI” If any “Control for HDMI” compatible audio equipment is connected to the TV, you cannot select “Off” in this menu. If you want to change the audio output to the TV speaker, select “TV Speaker” in the “Speaker” menu (page 41). ConditionExplanation/Solution