Sony Kdl 32ex500 Operating Instructions

							51
Other Information
5Lift the TV off the Table-Top Stand. Make sure that you carry out this task with at least two or 
three people (see page 7 for details).
Do not attempt to lift the TV by yourself.
Step 5: Installing the TV on the wall
Refer to the Instructions for SU-WL500.
~
 When you put the TV back on the Table-Top Stand, reverse the above steps.
 When moving the TV, do not squeeze the bottom of the front panel too tight.
 Remove the screws or install the Mounting Hook on a stable and level surface.
 
						

							52 Troubleshooting
Many of the poor pictures and poor sound conditions are related to improper connection of the cables; refer to 
the Quick Setup Guide provided for connections. 
If you have questions, service needs, or require technical assistance related to the use of your Sony TV even 
after you read this operating instructions manual, contact the following:
For US Support:
http://www.sony.com/tvsupport
 or call 1-800-222-SONY (7669)
For Canadian Support:
http://www.sony.ca/support
 or call 1-877-899-SONY (7669)
Things to consider
 Check the input selection by pressing the INPUT button. You may be watching the wrong input. 
 If you cannot hear sound from the TV, you may have accidentally pressed the MUTING button on your 
remote control; press the MUTING button again or press VOL  + to deactivate muting.
 If the remote control is not functioning properly, the batteries may be installed incorrectly or may be low or 
an object or light may be interfering with the remote control.
 To reset the TV to factory default settings:
1Turn on the TV.
2Press and hold down the V button on the remote, press the POWER button on the TV set. (The TV 
will turn itself off, then back on again.)
3Release the V button when the TV is turn on.
IMPORTANT: The factory reset will clear all of your customized settings including the Parental Lock 
setting.
When the Password is lost or cannot remember, enter the master password: 4357. This password clears your 
previous password and allows you to enter a new password.
ConditionExplanation/Solution
No picture
No picture  Check the Power  Saving settings (see page 45).
Cannot receive any 
channels Make sure the power cord is connected securely.
 Turn on the power of the TV.
 Check cable/antenna connections.
 Make sure the Signal Type setting is correct for your TV signal source.
TV is locked to one channel  Perform Auto Program to add receivable channels that are not present 
in the TV’s memory (see pages 18 and 37).
Cannot receive or select 
channels Perform Auto Program to add receivable channels that are not present 
in the TV’s memory (see pages 18 and 37).
 To receive or select cable channels, make sure that Signal Type in the 
Channel settings is set to Cable (see page 37). To receive or select 
UHF channels over an antenna, make sure Signal Type is set to 
Antenna.
The TV turns off 
automaticallySleep Timer is activated (see page 42).
Idle TV Standby in the Eco settings.
No picture from some video 
sources  Check the connection between the optional video equipment and the TV.
INPUT on the remote control (see page 28).
 
						

							53
Other Information
Poor picture
Picture quality not as good 
as viewed at the store Picture quality depends on the signal content. See Quick Setup Guide 
(supplied) to display the best possible picture for that signal.
Broadcast HD formats have 
poor quality Content and signal quality are regulated by the signal provider. Many HD 
channels and content are actually upscaled versions of standard-
definition broadcasts. The picture is affected by the quality of the signal 
received, which varies between channel and program. 
Double images or ghosts  Check cable/antenna connections.
 Check the antenna location and direction.
Only snow and noise appear 
on the screen Check if the antenna is broken or bent.
 Check if the antenna has reached the end of its serviceable life. (3-5 years 
in normal use, 1-2 years at the seaside.)
Dotted lines or stripes  Keep the TV away from noise sources such as cars, motorcycles, or hair-
dryers.
 If using 300 ohm twin lead, move the excess lead away from the TV or 
try using 75-ohm coaxial cable instead.
No color / Dark picture / 
Color is not correct / The 
picture is too brightPicture Mode options in the Picture settings (see page 31). 
 If you set the Power Saving mode to Low or High, it will enhance the 
black level.
Noisy picture  Make sure that the antenna is connected using a 75-ohm coaxial cable 
(not supplied).
 Keep the antenna cable away from other connecting cords.
 To avoid TV interference, make sure to use an undamaged antenna cable.
Blurry picture / Poor color  Transporting the TV from a cold to a warm location or a sudden change 
in room temperature may cause moisture condensation, resulting in a 
blurry picture or poor color. Turn off your TV and wait a few hours 
before powering on again.
No sound / Noisy sound
No sound but good picture  Check the volume control.MUTING or VO L + so that “Muting” disappears from the screen (page 
22).
Speakers to TV Speakers in the Sound settings (see page 34). If 
it is set to Audio System, sound is not output from the TV’s speakers 
regardless of the TV’s volume control. 
 When using HDMI input with Super Audio CD or DVD-Audio, 
DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.
 When tuned to a digital channel with Alternate Audio, the broadcaster 
may not be broadcasting your preferred Alternate Audio language. 
Press TO OL S, highlight and select Alternate Audio, and change the 
Alternate Audio language (see page 34).
Audio noise  Make sure that the antenna is connected using a 75-ohm coaxial cable 
(not supplied).
 Keep the antenna cable away from other connecting cords.
 To avoid TV interference, make sure to use an undamaged antenna cable.
No audio or low audio with 
Home Theater System Press THEATER for BRAVIA Sync activated Theater System (see page 
25).
Speakers to Audio System in the Sound settings (see page 34).
No color / Irregular picture  Verify that the Video/Component 1 Selection (page 42) is set to the 
current input type in use. We suggest leaving this setting to Auto.
ConditionExplanation/Solution
(Continued)
 
						

							54
BRAVIA Sync
Cannot find connected 
BRAVIA Sync HDMI 
device Make sure that the Control for HDMI is set up on both the TV and the 
optional device compatible with BRAVIA Sync (see page 25).
Second A/V receiver is not 
listed on the Device List Only one A/V receiver may be used with the BRAVIA Sync and 
Control for HDMI functions at one time (see page 43).
PC Input
No picture / No signal  Confirm the PC is correctly connected to the TV with either the PC IN 
(with an HD15 cable) or with the HDMI IN.
 Ensure the output signal from the PC is one of the formats listed on page 
46. 
 Turn the PC off. Confirm the PC connection and restart the PC. Plug-and-
play will auto-detect the TV and correctly set up PC timing.
 Verify the PC is not in standby or hibernation mode.
Poor Picture  Adjust the resolution (see page 46).
 Adjust Pitch and Phase.
General
TV screen feels warm  Due to the thin profile of this television, the heat generated by the LCD 
panel backlight and supporting electronics will be more noticeable. This 
is normal operation and not a cause for concern.
Wide Mode changes 
automaticallyWide Mode setting is automatically replaced with the 4:3 
Default setting when you change the channel or video input, if 4:3 
Default in the Screen settings is set to other than Off. If you want to 
lock in Wide Mode selected with WIDE on the remote control, set 4:3 
Default to Off in the Screen settings (see page 35). 
Auto Wide option in the Screen settings (see page 35).
Suddenly the picture gets 
smaller The picture gets smaller during the commercials due to the method in 
which the provider broadcasts their content. When HD content channels 
switch to SD content (commercials), the picture may be small with a 
black border.
Auto Wide will not expand the picture during these content changes since the 
content information is regulated by the channel signal provider. You can 
manually change the 
Wide Mode if you prefer (see page 27). This setting 
will remain in effect until you change the channel or input or manually change 
the 
Wide Mode again.
“Black box” on screen  You have selected a text option and no text is available (see page 41). To 
turn off this feature, set the CC Display option to Off. If you were 
trying to select closed captioning, select CC1 instead of Text1-4.
ConditionExplanation/Solution
 
						

							55
Other Information
Black bands appear at the 
edges of the screen Some wide screen programs are filmed in aspect ratios that are greater 
than 16:9 (this is especially common with theatrical releases). Your TV 
will show these programs with black bands at the top and bottom of the 
screen. For more details, check the documentation that came with your 
DVD/Blu-ray (or contact your program provider).
 Programs in 4:3 aspect ratio will have bands on left and right sides of the 
screen.
 Programs broadcast in HD formats (720p and 1080i) with 4:3 content 
will commonly have black bands on the left and right sides of the screen 
which are added by the broadcaster (see image on left).
Auto Wide will not expand the picture when the black bands on the 
sides of the screen are added by the broadcaster. You can manually 
change the Wide Mode to Wide Zoom, or Zoom to fill the screen, 
which will remain in affect until you change the channel or input or 
manually change the Wide Mode again.
Certain programs on DVD 
or other digital sources 
display a loss of detail, 
especially during fast-
motion or dark scenes This is due to the digital compression of the source content used by 
certain digital broadcasts and DVDs which may cause your TV’s screen 
to display less detail than usual, or cause artifacts (small blocks or dots, 
pixelations) to appear on your screen. These signal compressions are 
more visible and are dependent on the clarity and resolution of the TV.
Remote control does not 
operate To determine if the problem is with the remote control or not, press a 
button on the TV.
 Check the polarity of the batteries or replace the batteries.
 Point the remote control at the remote control sensor located at the front of 
the TV.
 Keep the remote control sensor area clear from obstacles.
 Fluorescent lamps can interfere with your remote control operation; try 
turning off the fluorescent lamps.
Some digital cable channels 
are not being displayed Certain cable companies have limitations on the broadcast of digital 
cable channels. Check with your cable company for more information.
 The digital cable channel may be set to Hidden in the Show/Hide 
Channels setting (see page 37).
Some photo, music, or 
video files are not 
displaying from my USB 
equipment The accessible file or folder limit in a directory is 1,000 for USB 
connected equipment. This limit includes non-supported files or just 
folders. Files or folders are populated based on their time stamps. Photo, 
music files or folders exceeding the limit will not be displayed.
Photo images appear small 
in the screen Set display size to expanded.
 Whether or not photo images can or cannot be displayed in full-screen 
depends on the resolution or aspect ratio of the file.
Photo images or folders 
take time to display Depending on the image dimension, file size, and number of files in a 
folder, some photo images or folders take time to display.
 The first time a camera is connected to the TV via USB cable, it may take 
up to a couple of minutes for the photos to display.
Lost password  Select the Password settings on the Parental Lock settings, then enter 
the following master password: 4357. This password clears your previous 
password and allows you to enter a new password (see page 38).
How to reset the TV to 
factory settings Turn on the TV. While holding down V on the remote control, press 
POWER on the TV. (The TV will turn itself off, then back on again.) 
Release V. 
IMPORTANT: The reset will clear all of your customized settings 
including the Parental Lock setting.
ConditionExplanation/Solution
 
						

							56 Important Notices
For customers in Canada
This Class B digital apparatus complies with Canadian 
ICES-003.
FCC Related Information
This equipment has been tested and found to comply with 
the limits for a Class B digital device, pursuant to Part 15 
of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses and 
can radiate radio frequency energy and, if not installed and 
used in accordance with the instructions, may cause 
harmful interference to radio communications. However, 
there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause 
harmful interference to radio or television reception, which 
can be determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by one 
or more of the following measures:
❑Reorient or relocate the receiving antenna.
❑Increase the separation between the equipment and 
receiver.
❑Connect the equipment into an outlet on a circuit 
different from that to which the receiver is connected.
❑Consult the dealer or an experienced radio/TV 
technician for help.The shielded interface cable recommended in this manual 
must be used with this equipment in order to comply with 
the limits for a digital device pursuant to Subpart B of Part 
15 of FCC Rules.
Compatible Wall-Mount Bracket InformationUse the following Sony Wall-Mount Bracket with your TV 
model.
Use with other Wall-Mount Brackets may cause instability 
and could result in property damages or injury.
Note
This television includes a QAM demodulator which should 
allow you to receive unscrambled digital cable television 
programming via subscription service to a cable service 
provider. Availability of digital cable television 
programming in your area depends on the type of 
programming and signal provided by your cable service 
provider.
For Customers in the United States
The lamp in this product contains mercury. 
Disposal of these materials may be regulated 
due to environmental considerations. For 
disposal or recycling information, please 
contact your local authorities or the Electronic 
Industries Alliance (www.eiae.org).
To Customers
Sufficient expertise is required for TV installations. Be 
sure to subcontract the installation to a Sony dealer or 
licensed contractor and pay adequate attention to safety 
during the installation.
Declaration of Conformity
Trade Name: SONY
Model: KDL-32/40/46/55/60EX500/
KDL-40/46/55EX501/KDL-32/40/46EX400/
KDL-40/46EX401/KDL-32EX301/KDL-32FA600
Responsible Party: Sony Electronics Inc.
Address: 16530 Via Esprillo,
San Diego, CA 92127 U.S.A.
Telephone Number: 858-942-2230
This device complies with part 15 of the FCC rules. 
Operation is subject to the following two conditions: (1) 
This device may not cause harmful interference, and (2) 
this device must accept any interference received, 
including interference that may cause undesired 
operation.
Pursuant to FCC regulations, you are cautioned that any 
changes or modifications not expressly approved in this 
manual could void your authority to operate this 
equipment.
Sony TV Model No.
KDL-32/40/46/55/60EX500
KDL-40/46/55EX501
KDL-32/40/46EX400
KDL-40/46EX401
KDL-32EX301
KDL-32FA600
Sony Wall-Mount 
Bracket Model No.SU-WL500
 
						

							57
Other Information
Specifications
SystemTelevision system NTSC: American TV standard 
ATSC (8VSB terrestrial): ATSC compliant 8VSB
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality)
Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69
Analog Cable: 1 - 135 / Digital Cable: 1 - 135
Panel system LCD (Liquid Crystal Display) Panel
Speaker output 
(except KDL-32FA600)10 W + 10 W 
Speaker output 
(KDL-32FA600 only)50 W (10 W × 5) + 30 W Subwoofer
Input/Output jacksCABLE/ANTENNA 75-ohm external terminal for RF inputs
VIDEO IN 1/2 VIDEO: 1 Vp-p, 75 ohms unbalanced, sync negative
AUDIO: 500 mVrms (Typical) / Impedance: 47 kilohms
COMPONENT IN 1/2 YP
BPR (Component Video): Y: 1.0 Vp-p, 75 ohms unbalanced, sync negative / PB: 0.7 Vp-p, 75 ohms 
PR: 0.7 Vp-p, 75 ohms / Signal format: 480i, 480p, 720p, 1080i, 1080p
AUDIO: 500 mVrms (Typical) / Impedance: 47 kilohms
HDMI IN 1/2/3/4 HDMI: Video: 480i, 480p, 720p, 1080i, 1080p, 1080/24p 
Audio: Two channel linear PCM 32, 44.1 and 48 kHz, 16, 20 and 24bits, Dolby Digital
PC Input (see page 46)
AUDIO OUT 500 mVrms (typical)
DIGITAL AUDIO OUT 
(OPTICAL)PCM/Dolby Digital optical signal
PC IN D-sub 15-pin, analog RGB, 0.7 Vp-p, 75 ohms, positive
See the PC Input Signal Reference Chart for PC and HDMI IN 1/2/3/4 on page 46.
PC/HDMI IN 1 AUDIO INPUT Stereo mini jack, 500 mVrms, (Typical) / Impedance: 47 kilohms
Model name KDL-60EX50055EX500
55EX50146EX500
46EX50140EX500
40EX50132EX500
Power and othersPower requirement 110-240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz)
Power consumption  in use 425 W 315 W 255 W 180 W 140 W
in standby Less than 0.23 W 
with 120 V AC 
and with 240 V 
AC less than 
0.6 WLess than 0.23 W with 120 V AC and with 240 V AC less than 0.4 W
Screen size
(inches measured diagonally)6054.6
(55 class)46 4031.5
(32 class)
Display resolution  1,920 dots (horizontal) × 1,080 lines (vertical)
Speaker/Full range (2) (mm)
(inches)45 × 120
(1 
13/16 × 4 3/4)
with speaker box45 × 200
(1 13/16 × 7 7/8)45 × 145
(1 13/16 × 5 3/4)45 × 130
(1 13/16 × 5 1/8)
Dimensions with stand (mm) 
(inches)1,455 × 910 × 386
57 3/8 × 35 7/8 × 15 1/41,324 × 832 × 35052 1/4 × 32 7/8 × 13 7/81,127 × 713 × 28144 3/8 × 28 1/8 × 11 1/8992 × 636 × 26039 1/8 × 25 1/8 × 10 1/4800 × 534 × 25031 1/2 × 21 1/8 × 9 7/8without stand (mm) 
(inches)1,455 × 873 × 11957 3/8 × 34 3/8 × 4 3/41,324 × 795 × 10552 1/4 × 31 3/8 × 4 1/81,127 × 676 × 101
44 3/8 × 26 5/8 × 4992 × 599 × 99
39 1/8 × 23 5/8 × 4800 × 497 × 9631 1/2 × 19 5/8 × 3 7/8wall-mount hole pattern (mm)400 × 300 300 × 300 200 × 200
wall-mount screw size (mm) M6 (length: refer to diagram on page 47)
Mass with stand (kg) 
(lb.)43.0
94.830.7
67.721.6
47.616.4
36.211.9
26.3
without stand (kg)
(lb.)36.5
80.426.7
58.918.7
41.214.2
31.39.9
21.9
(Continued)
 
						

							58
 Optional accessories availability depends on its stock.
 Design and specifications are subject to change without notice.
Supplied accessories Remote control RM-YD034 (1)/Size AAA batteries (2)/Operating Instructions (1)/Quick Setup Guide 
(1)/Warranty Card (1)/Safety and Regulatory Booklet (1)/Software License (1)/Stand installation 
guide (1 except KDL-60EX500) common to all models
individual models AC power cord (1) Table-Top Stand (1 set)/AC power cord 
(1)/Screw (4)Table-Top Stand (1 set)/Screw (8)
Optional accessories Connecting cables / Support Belt Kit / Wall-Mount Bracket: SU-WL500
Model name KDL-60EX50055EX500
55EX50146EX500
46EX50140EX500
40EX50132EX500
Model name KDL-46EX400
46EX40140EX400
40EX40132EX40032EX30132FA600
Power and othersPower requirement 110-240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz)
Power consumption
245 W 170 W 135 W 145 W
in use
in standby Less than 0.23 W with 120 V AC and with 240 V AC less than 0.4 W
Screen size
(inches measured diagonally)46 4031.5
(32 class)
Display resolution  1,920 dots (horizontal) × 1,080 lines (vertical) 1,366 dots (horizontal) × 768 lines 
(vertical)
Speaker/Full range (2) (mm)
(inches)45 × 145
(1 
13/16 × 5 3/4)45 × 130
(1 13/16 × 5 1/8)40 × 100
(1 5/8 × 4)
Dimensions with stand (mm) 
(inches)1,127 × 711 × 294
44 3/8 × 28 × 11 5/8992 × 635 × 250
39 1/8 × 25 × 9 7/8800 × 532 × 220
31 1/2 × 21 × 8 3/4802 × 570 × 25131 5/8 × 22 1/2 × 10without stand (mm) 
(inches)1,127 × 674 × 10244 3/8 × 26 5/8 × 4 1/8992 × 598 × 100
39 1/8 × 23 5/8 × 4800 × 497 × 9731 1/2 × 19 5/8 × 3 7/8802 × 533 × 97
31 5/8 × 21 × 3 7/8
Satellite Speakers (mm)
(inches)- 150 × 570 × 150
6 × 22 
1/2 × 6wall-mount hole pattern (mm)300 × 300 200 × 200
wall-mount screw size (mm) M6 (length: refer to diagram on page 47)
Mass with stand and Subwoofer 
(kg)
(lb.)-13.9
30.7
with stand (kg)
(lb.)20.4
45.015.9
35.111.0
24.311.8
26.0
without stand (kg)
(lb.)18.1
39.913.9
30.79.5
21.010.1
22.3
Satellite Speakers (kg)
(lb.)-1.0
2.2
Supplied accessories Remote control RM-YD035 (1)/Size AAA batteries (2)/Operating Instructions (1)/Quick Setup Guide 
(1)/Warranty Card (1)/Safety and Regulatory Booklet (1)/Software License (1)/Stand installation 
guide (1)/Table-Top Stand (1 set) common to all models
individual models Screw (4) Screw (7) Screw (7)/Speaker 
cable (3)
Optional accessories Connecting cables / Support Belt Kit / Wall-Mount Bracket: SU-WL500 / Satellite Speakers Wall-Mount 
Bracket: WS-WV10D (KDL-32FA600)
 
						

							59
Other Information
Index
0-9 buttons 224:3 Default 35
A
AC IN 8Add Digital Channels 37Advanced Settings 32Alternate Audio 34Ambient Sensor 24, 32Analog Fine Tune 37AUDIO OUT jack, described 9Auto Adjustment 36Auto Program 18, 37Auto Shut Off 45Auto Wide 35
BBacklight 31Balance 33Bass 33BRAVIA Sync buttons 20Brightness 31
CCABLE/ANTENNA input, described 8CC button 20CH +/– button 22, 24Change Password 38Channel Block 38CineMotion 31Closed Captions (CC) 41Color 31Color Temperature 31COMPONENT IN (1080p/1080i/
720p/480p/480i) 8Country 38
DDIGITAL AUDIO OUT (OPTICAL) 8Display Area 35DISPLAY button 22Dolby Pro Logic II 33Downloadable U.S. Rating 38
EEnglish Rating 40ENT button 22Enter Password 38Equalizer 33External Input Block 38
FFavorites 37FAVORITES button 20French Rating 40
H
HDMI IN jack, described 9
HDMI Settings 43Horizontal Center 35, 36Hue 31
I
Idle TV Standby 45Info Banner 42Infrared Receiver (IR) 24Initial Setup 44INPUT button 20, 24Installing the TV on a wall 47
J
JUMP button 22
LLabel Channels 37Label Video Inputs 42Language 42
MMENU button 21, 24Motionflow 31Movie Rating 39MPEG Noise Reduction 31MTS Audio 34Music 29MUTING button 22
NNoise Reduction 31
P
PC IN 9PC Settings 36Phase 36Photo 29Picture 31Picture Adjustments Lock 43Picture Frame 29Picture Mode 31Picture Off ( ) LED 24PIP 26Pitch 36POWER ("/1) button 22, 23POWER (") LED 24POWER button 24Power Saving 45Product Support 43
RRating 38Reset 31, 33, 55RETURN button 21
S
SATELLITE jack 9SCENE button 21Settings
Channel 37
Eco 45Parental Lock 38Picture 31Screen 35Setup 41Sound 33Sharpness 31Show/Hide Channels 37Signal Type 37Sleep Timer 42Sound Mode 33Speaker 24Speakers 34Standby (1) LED 24Steady Sound 33SUBWOOFER jack 9Surround 33
TTest Tone 33Timer ( ) LED 24TOOLS 22Treble 33Troubleshooting 52–55TV Rating 39
UU.S.A. Rating 40Unrated 38USB 9USB Auto Start 41
V
Vertical Center 35, 36Video 29VIDEO/AUDIO (L/R) jacks, 
described 8, 9Video/Component 1 Selection 42Viewing Blocked Programs 40VOL +/– button 22, 24Volume Offset 33
WWIDE button 22Wide Mode 35, 36