Sony Clie PEG-S320 Operating Instructions

211Chapter6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book record.
,If you use the Palm Desktop for CLIE software to change the
category of the Address Book record, you may not be able to locate
the pasted image on your...

212Chapter6Additional information
HotSync problems
I cannot perform a HotSync operation. What should I check to
make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98/
98SE/Me/2000 Professional.
,Check the Windows task tray to make sure the HotSync Manager is
running. If it is not running, open the HotSync Manager from the
Start menu.
,Make sure that the USB cable is connected securely to the computer.
I performed a HotSync operation, but one of my...

213Chapter6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Check if the HotSync Manager is running. If HotSync Manager is
running, exit, and then restart it.
,Make sure that Local Serial is not selected in the HotSync Manager
menu or the Palm Desktop for CLIE software menu.
,Check that the USB cable is properly connected to the USB connector
of your computer.
,Read the HotSync Log for the user account for which you...

214Chapter6Additional information
,Make sure the modem is connected properly to a serial port on your
computer and it is connected to an incoming phone line.
,Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String.
,Confirm that the Speed setting in the Setup dialog box works for
your modem. If you have problems using the “As Fast As Possible”
option or a specific speed, try using a slower speed....

215Chapter6Additional information
,On your CLIE handheld, make sure that the HotSync application is
set to IR to a PC/Handheld.
,Make sure that the IR port of your CLIE handheld is aligned directly
opposite to, and within a few inches of, the infrared device of your
computer.
,IR HotSync operations do not work after you receive a low battery
warning. Check the battery power of your CLIE handheld. Recharge
the battery if necessary.
,If you have problems using a specific speed, select Prefs, Connection,
IR...

216Chapter6Additional information
I cannot cancel a HotSync operation midway.
,You may not be able to cancel a job a few seconds after you start a
HotSync operation via a USB connection. Wait for a while and try
again.
I cannot backup some data with a HotSync operation.
,Some data is designed not to be backed up by a HotSync operation.
When I tap the HotSync  icon on the HotSync screen,
nothing happens on the Palm Desktop for CLIE software and
my CLIE handheld times out.
,Check the Palm Desktop for CLIE...

217Chapter6Additional information
I want to synchronize my computer with more than one CLIE
handheld.
,When the computer running the Palm Desktop for CLIE software is
to synchronize with more than one CLIE handheld, each CLIE
handheld must have a unique user name. Assign a unique user name
to your CLIE handheld the first time you perform a HotSync
operation.
,Please be aware that synchronizing with more than one CLIE
handheld with the same user name causes unpredictable results, and
potentially, loss of...

218Chapter6Additional information
Beaming problems
I cannot beam data to another Palm OS PDA.
,Confirm that your CLIE handheld and the other Palm OS PDA are
between 4 inches (approximately 10 centimeters) and 8 inches
(approximately 20 centimeters) apart, and that the path between the
two handhelds is clear of obstacles. Beaming distance to other Palm
OS PDA may be different.
,Move your CLIE handheld closer to the receiving handheld.
,Make sure that the Beam Receive function of the other Palm OS PDA
is...

219Chapter6Additional information
Troubleshooting – Frequently Asked Questions
Recharging problems
When I connect my CLIE handheld to the AC adapter, it does
not recharge.
,Confirm that your CLIE handheld is connected securely to the AC
adapter.
,Confirm that the AC adapter is plugged into an AC outlet.
,Confirm that you are using the AC adapter that came with your CLIE
handheld.
,Confirm your CLIE handheld is turned off. Otherwise, it will not
fully charge.
Password problems
I forgot the password, and...

220Chapter6Additional information
Troubleshooting – Frequently Asked Questions
“Memory Stick®” media problems
I cannot copy/move data from “Memory Stick®” media to my
CLIE handheld.
,Your CLIE handheld requires a memory space of at least
approximately 1.1 times the data size that you are  copying/moving.
I inserted “Memory Stick” media, but the message “Please
insert Memory Stick media” appears.
,Your “Memory Stick” media is not recognized by your CLIE
handheld. Remove it and insert it again.