Sony Bdv E970w Operating Instructions

							Settings and Adjustments
61GB
[Renderer Name]: Displays the system’s name 
as it is listed on other DLNA devices on the 
network.
x[Renderer Access Control]
Sets whether or not to accept commands from 
DLNA controllers.
x[Party Auto Start]
[On]: Starts a party or joins an existing party at 
the request of a networked device compatible 
with the PARTY STREAMING function.
[Off]: Off.
x[BD Remote Device Registration]
Registers your “BD remote” device.
x[Registered BD Remote Devices]
Displays a list of your registered “BD remote” 
devices.
[Easy Setup]
Re-runs the Easy Setup to make the basic 
settings. Follow the on-screen instructions.
[Resetting]
x[Reset to Factory Default Settings]
You can reset the system settings to the factory 
default by selecting the group of settings. All the 
settings within the group will be reset.
x[Initialize Personal Information]
You can erase your personal information stored 
in the system.
 
						

							62GB
Precautions
On safety
 To prevent fire or shock hazard, do not place objects 
filled with liquids, such as vases, on the system, or 
place the system near water, such as near a bathtub or 
shower room. Should any solid object or liquid fall 
into the cabinet, unplug the system and have it 
checked by qualified personnel before operating it 
any further.
 Do not touch the AC power cord (mains lead) with 
wet hands. Doing so may cause an electric shock.
On power sources
 Unplug the unit from the wall outlet (mains) if you do 
not intend to use it for an extended period of time. To 
disconnect the cord, pull it out by the plug, never by 
the cord.
On placement
 Place the system in a location with adequate 
ventilation to prevent heat build-up in the system.
 At high volume, over long periods of time, the cabinet 
becomes hot to the touch. This is not a malfunction. 
However, touching the cabinet should be avoided. Do 
not place the system in a confined space where 
ventilation is poor as this may cause overheating.
 Do not block the ventilation slots by putting anything 
on the system. The system is equipped with a high 
power amplifier. If the ventilation slots are blocked, 
the system can overheat and malfunction.
 Do not place the system on surfaces (rugs, blankets, 
etc.) or near materials (curtains, draperies) that may 
block the ventilation slots.
 Do not install the system in a confined space, such as 
a bookshelf or similar unit.
 Do not install the system near heat sources such as 
radiators, air ducts, or in a place subject to direct 
sunlight, excessive dust, mechanical vibration, or 
shock.
 Do not install the system in an inclined position. It is 
designed to be operated in a horizontal position only.
 Keep the system and discs away from components 
with strong magnets, such as microwave ovens, or 
large loudspeakers.
 Do not place heavy objects on the system.
On operation
 If the system is brought directly from a cold to a warm 
location, or is placed in a very damp room, moisture 
may condense on the lenses inside the unit. Should 
this occur, the system may not operate properly. In 
this case, remove the disc and leave the system turned 
on for about half an hour until the moisture 
evaporates.
 When you move the system, take out any disc. If you 
do not, the disc may be damaged.
 If anything falls into the cabinet, unplug the unit and 
have it checked by qualified personnel before 
operating it any further.
On adjusting volume
 Do not turn up the volume while listening to a section 
with very low level inputs or no audio signals. If you 
do, the speakers may be damaged when a peak level 
section is suddenly played.
On cleaning
 Clean the cabinet, panel, and controls with a soft cloth 
slightly moistened with a mild detergent solution. Do 
not use any type of abrasive pad, scouring powder or 
solvent such as alcohol or benzine.
If you have any questions or problems concerning 
your system, please consult your nearest Sony dealer.
On cleaning discs, disc/lens 
cleaners
• Do not use cleaning discs or disc/lens cleaners 
(including wet or spray types). These may cause 
the apparatus to malfunction.
On replacement of parts
 In the events that this system is repaired, repaired 
parts may be collected for reuse or recycling 
purposes.
On your TV’s color
 If the speakers should cause the TV screen to have 
color irregularity, turn off the TV then turn it on after 
15 to 30 minutes. If color irregularity should persist, 
place the speakers further away from the TV set.
Additional Information
IMPORTANT NOTICECaution: This system is capable of holding a still 
video image or on-screen display image on your 
television screen indefinitely. If you leave the still 
video image or on-screen display image displayed 
on your TV for an extended period of time you risk 
permanent damage to your television screen. 
Projection televisions are especially susceptible to 
this.
 
						

							Additional Information
63GB
On moving the system
 Before moving the system, make sure that there is no 
disc inserted, and remove the AC power cord (mains 
lead) from the wall outlet (mains).
About S-AIR function
 As the S-AIR products transmit sound by radio 
waves, sound may skip when radio waves are 
obstructed. This is a characteristic of radio waves and 
is not malfunction.
 As the S-AIR products transmit sound by radio 
waves, equipment that generates electromagnetic 
energy, such as a microwave oven, may prevent 
wireless transmission.
 As the S-AIR products use the radio waves that share 
the same frequency as other wireless systems, such as 
wireless LAN or Bluetooth devices, interference or 
poor transmission may occur. In this case, take the 
following steps to enhance the transmission of 
signals:
– Avoid placing the S-AIR products near other 
wireless systems.
– Avoid using the S-AIR products and the other 
wireless systems simultaneously.
– The transmission may be improved by changing 
the transmission channel (frequency) of the other 
wireless system(s). For details, refer to the 
operating instructions of the other wireless 
system(s).
 The transmission distance differs depending on the 
usage environment. Find locations where 
transmission between the S-AIR main unit and sub 
unit is most effective, and install the S-AIR main unit 
and sub unit there.
 Place the S-AIR products on a stable surface.
 Poor transmission may occur and the transmission 
distance may be too short if the following conditions 
exist:
– There is a wall/floor made of reinforced concrete 
or stone between the S-AIR products.
– There is an iron divider/door or furniture/electric 
product made of fireproof glass, metal, etc., 
between the S-AIR products.
Notes about the Discs
On handling discs
 To keep the disc clean, handle the disc by its 
edge. Do not touch the surface.
 Do not stick paper or tape on the disc.
 Do not expose the disc to direct sunlight or 
heat sources such as hot air ducts, or leave it in 
a car parked in direct sunlight as the 
temperature may rise considerably inside the 
car.
 After playing, store the disc in its case.
On cleaning
 Before playing, clean the disc with a cleaning 
cloth.
Wipe the disc from the center out.
 Do not use solvents such as benzine, thinner, 
commercially available cleaners, or anti-static 
spray intended for vinyl LPs.
This system can only play a standard circular 
disc. Using neither standard nor circular discs 
(e.g., card, heart, or star shape) may cause a 
malfunction.
Do not use a disc that has a commercially 
available accessory attached, such as a label or 
ring.
 
						

							64GB
Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together 
(S-AIR main unit and sub unit).
Power
General
Picture
Symptom Problems and solutions
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
“PROTECTOR” and “PUSH 
POWER” appear alternately in 
the front panel display.Press "/1 to turn off the system, and check the following items after 
“STANDBY” disappears.
 Are the + and – speaker cords short-circuited?
 Are you using only the specified speakers?
 Is anything blocking the ventilation holes of the system?
 After checking the above items and fixing any problems, turn on the system. If 
the cause of the problem cannot be found even after checking all the above 
items, consult your nearest Sony dealer.
Symptom Problems and solutions
The remote does not function.  The distance between the remote and the unit is too far.
 The batteries in the remote are weak.
 When you cannot perform menu operations via the front panel display, press 
HOME on the remote.
The system does not work 
normally. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then 
reconnect after several minutes.
Symptom Problems and solutions
There is no picture.  Check the video connection (page 21).
 The unit is not connected to the correct TV input jack (page 21).
 The video input on the TV is not set so that you can view pictures from the 
system.
 Check the output method on your system (page 21).
 The unit is connected to an input device that is not HDCP (High-bandwidth 
Digital Content Protection) compliant (“HDMI” on the front panel does not 
light up) (page 21).
 When playing a double-layer DVD, the video and audio may be momentarily 
interrupted at the point where the layers switch.
No picture appears when the 
video output resolution selected 
in [Output Video Format] is 
incorrect. Press and hold N and VOLUME – on the unit for more than 5 seconds to reset 
the video output resolution to the lowest resolution.
 
						

							Additional Information
65GB
Sound
Video signals are only output 
from the HDMI OUT jack when 
connecting the HDMI OUT jack 
and other video output jacks at 
the same time. Set [Output Video Format] in [Screen Settings] to [Component Video] 
(page 56).
The dark area of the picture is too 
dark/the bright area is too bright 
or unnatural. Set [Picture Quality Mode] to [Standard] (default) (page 37).
The picture is not output 
correctly. Check the [Output Video Format] settings in [Screen Settings] (page 56).
 If the analog and digital signals are output at the same time, set [BD/DVD-
ROM 1080/24p Output] in [Screen Settings] to [Off] (page 56).
 For BD-ROMs, check the [BD/DVD-ROM 1080/24p Output] settings in 
[Screen Settings] (page 56).
Picture noise appears.  The disc is dirty or flawed.
 If the picture output from your system goes through your VCR to get to your 
TV, the copy-protection signal applied to some BD/DVD programs could affect 
picture quality. If you still experience problems even when you connect your 
unit directly to your TV, try connecting your unit to the other input jacks.
Even though you set the aspect 
ratio in [TV Type] of [Screen 
Settings], the picture does not fill 
the TV screen. The aspect ratio on the disc is fixed.
Color irregularity occurs on the 
TV screen. If the speakers are used with a CRT-based TV or projector, install the speakers 
at least 0.3 meters from the TV set.
 If the color irregularity persists, turn off the TV set once, then turn it on after 15 
to 30 minutes.
 Make sure that no magnetic object (magnetic latch on a TV stand, health care 
device, toy, etc.) is placed near the speakers.
Symptom Problems and solutions
There is no sound.  The speaker cord is not connected securely.
 Check the speaker settings (page 51). 
 Fast forward or fast reverse is performed. Press N to return to normal play 
mode.
 Slow forward or freeze frame is performed. Press N to return to normal play 
mode.
No sound is output from the 
HDMI OUT jack.  Set [Audio Output] to [HDMI] (page 57).
The left and right sounds are 
unbalanced or reversed. Check that the speakers and components are connected correctly and securely.
There is no sound from the 
subwoofer. Check the speaker connections and settings (pages 20, 51).
Symptom Problems and solutions
 
						

							66GB
There is no digital sound from 
the HDMI OUT jack when using 
the Audio Return Channel 
function. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 59). Also, set [Audio Return Channel] in [HDMI Settings] of [System 
Settings] to [Auto] (page 59).
 Make sure that your TV is compatible with the Audio Return Channel function.
 Make sure that an HDMI cable is connected to a jack on your TV that is 
compatible with the Audio Return Channel function.
 The sampling frequency of the input stream is more than 48 kHz.
The system does not output 
sound correctly when connected 
to a set-top box. Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] 
(page 50).
Severe hum or noise is heard.  Check that the connecting cords are away from a transformer or motor, and at 
least 3 meters away from your TV set or a fluorescent light.
 Move your TV away from the audio components.
 Clean the disc.
The sound loses stereo effect 
when you play a CD. Select stereo sound by pressing   (page 39).
The surround effect is difficult to 
hear when you are playing a 
sound track of Dolby Digital, 
DTS, or MPEG audio. Check the surround setting (page 30).
 Check the speaker connections and settings (pages 20, 51).
 Depending on the BD/DVD, the output signal may not be the entire 5.1 channel. 
It may be monaural or stereo even if the sound track is recorded in Dolby 
Digital or MPEG audio format.
The sound comes from the center 
speaker only. Depending on the disc, the sound may come from the center speaker only.
No sound is heard from the 
center speaker. Check the speaker connections and settings (pages 20, 51).
 Check the surround setting (page 30).
 Depending on the source, the effect of the center speaker may be less 
noticeable.
 A 2 channel source is being played.
No sound or only a very low-
level sound is heard from the 
surround speakers. Check the speaker connections and settings (pages 20, 51).
 Check the surround setting (page 30).
 Depending on the source, the effect of the surround speakers may be less 
noticeable.
 Check the wireless setting (page 27).
 A 2 channel source is being played.
The beginning of the sound is cut 
off. Set the sound mode to “MOVIE” or “MUSIC” (page 39).
 Select “A.F.D. STD” for “SUR.SETTING” (page 30).
The sound effects are disabled.  The effects of SOUND MODE, “D.BASS,” “NIGHT MODE,” and 
“SUR.SETTING” may be disabled depending on the input stream (page 57).
Distortion occurs in the sound of 
a connected component. Reduce the input level for the connected component by setting [Attenuate - 
AUDIO] (page 57).
Symptom Problems and solutions
 
						

							Additional Information
67GB
Operation
There is no sound from the 
surround speakers or surround 
back speakers.Check the status of the S-AIR/STANDBY indicator on the surround amplifier.
 Turns off.
– Check that the AC power cord (mains lead) of the surround amplifier is 
connected securely.
– Turn the surround amplifier on by pressing "/1 on the surround amplifier.
 Flashes orange.
– Check that the wireless transceiver is inserted into the surround amplifier 
correctly (page 25).
 Flashes green quickly.
– Set the SURROUND SELECTOR switch of the surround amplifier to 
SURROUND (page 27).
– If there is no sound from the surround back speakers, set [Surround Back] in 
[Speaker Settings] to [Yes] (page 51).

–Press "/1 to turn off the surround amplifier, and check the following items.
1Are the + and – speaker cords short-circuited?
2Is anything blocking the ventilation holes of the surround amplifier?
After checking the above items and fixing any problems, turn on the 
surround amplifier. If the cause of the problem cannot be found even after 
checking all the above items, consult your nearest Sony dealer.
 Flashes green slowly or turns red.
– Confirm the S-AIR IDs of the unit and S-AIR sub unit (page 44).
– Confirm the pairing setting (page 46).
– See “If wireless transmission is unstable” (page 47).
– Sound transmission is poor. Move the surround amplifier so that the S-AIR/
STANDBY indicator turns green.
– Move the system away from other wireless devices.
– Avoid using any other wireless devices.
 Turns green.
– The speaker cord is not connected securely.
– Check the speaker connections and settings.
– Depending on the source or the settings of the S-AIR main unit, the effect of 
the speakers may be less noticeable.
Symptom Problems and solutions
Radio stations cannot be tuned 
in. Check that the antenna (aerial) is connected securely. Adjust the antenna 
(aerial) or connect an external antenna (aerial) if necessary.
 The signal strength of the stations is too weak (when tuning in with automatic 
tuning). Use direct tuning.
The disc does not play.  You are attempting to play a disc with a format that cannot be played back by 
this system (page 71).
 The region code on the BD/DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about half an hour.
 The system cannot play a recorded disc that is not correctly finalized (page 71).
Symptom Problems and solutions
 
						

							68GB
File names are not displayed 
correctly. The system can only display ISO 8859-1-compliant character formats. Other 
character formats may be displayed differently.
 Depending on the writing software used, the input characters may be displayed 
differently.
A disc does not start playing 
from the beginning. Resume play has been selected. Press OPTIONS and select [Play from start], 
then press  .
 The title or BD/DVD menu automatically appears on the TV screen.
Playback does not start from the 
resume point where you last 
stopped playing. The resume point may be cleared from memory depending on the disc when
– you open the disc tray.
– you disconnect the USB device.
– you play other content.
– you turn off the unit.
The system starts playing the 
disc automatically. The BD/DVD features an auto playback function.
Playback stops automatically.  Some discs may contain an auto pause signal. While playing such a disc, the 
system stops playback at the auto pause signal.
You cannot perform some 
functions such as stop or search. Depending on the disc, you may not be able to perform some of the operations. 
Refer to the operating instructions supplied with the disc.
Messages do not appear on the 
TV screen in the language you 
want. In the Setup Display, select the desired language for the on-screen display in 
[OSD] in [System Settings] (page 59).
The language for the soundtrack/
subtitle or angles cannot be 
changed. Try using the BD’s or DVD’s menu.
 Multi-lingual tracks/subtitles or multi-angles are not recorded on the BD or 
DVD being played.
 The BD or DVD prohibits the changing of the language for the sound track/
subtitle or angles.
The disc tray does not open and 
you cannot remove the disc even 
after you press Z. Try the following: 1 Press and hold N and Z on the unit for more than 5 
seconds to open the disc tray. 2 Remove the disc. 3 Disconnect the AC power 
cord (mains lead) from the wall outlet (mains), then reconnect after several 
minutes.
A disc cannot be ejected and 
“LOCKED” appears in the front 
panel display. Contact your Sony dealer or local authorized Sony service facility.
The Control for HDMI function 
does not work. Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] 
(page 59).
 Make sure that the connected component is compatible with the [Control for 
HDMI] function.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions supplied with the component.
 If you change the HDMI connection, connect and disconnect the AC power 
cord (mains lead), or have a power failure, set [Control for HDMI] in [HDMI 
Settings] of [System Settings] to [Off], then set [Control for HDMI] to [On] 
(page 59).
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 48).
No sound is output from the 
system and TV while using the 
System Audio Control function. Make sure that the connected TV is compatible with the System Audio Control 
function.
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 48).
Symptom Problems and solutions
 
						

							Additional Information
69GB
USB device
S-AIR
Bonus contents or other data that 
are contained in a BD-ROM 
cannot be played. Try the following: 1 Remove the disc. 2 Turn the system off. 3 Remove and 
reconnect the USB device (page 33). 4 Turn the system on. 5 Insert the BD-
ROM with BONUSVIEW/BD-LIVE.
The unit does not work and 
“CHILD LOCK” appears in the 
front panel display when you 
press any button on the unit. Set the child lock function to off (page 53).
The system menu does not work.  Press HOME on the remote.
Symptom Problems and solutions
The USB device is not 
recognized. Try the following: 1 Turn the system off. 2 Remove and reconnect the USB 
device. 3 Turn the system on.
 Make sure that the USB device is securely connected to the   (USB) port.
 Check if the USB device or a cable is damaged.
 Check if the USB device is on.
 If the USB device is connected via a USB hub, disconnect it and connect the 
USB device directly to the unit.
Symptom Problems and solutions
Wireless transmission is not 
activated. (The indicator of the 
S-AIR sub unit flashes green 
slowly or turns red.) Check that the wireless transceiver is inserted correctly into the unit and S-AIR 
sub unit (page 25).
 Confirm the S-AIR IDs of the unit and S-AIR sub unit (page 44).
 Confirm the pairing setting (page 46).
 See “If wireless transmission is unstable” (page 47).
 Sound transmission is poor. Move the S-AIR sub unit so that the indicator turns 
green.
 Move the system away from other wireless devices.
 Avoid using any other wireless devices.
There is no sound from the 
S-AIR sub unit, noise is heard 
from the S-AIR sub unit, or 
sound from the S-AIR sub unit 
skips. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Place the S-AIR main unit and S-AIR sub unit closer together.
 Avoid use of equipment that generates electromagnetic energy, such as a 
microwave oven.
 Place the S-AIR main unit and S-AIR sub unit away from other wireless 
products.
 See “If wireless transmission is unstable” (page 47).
 Change the S-AIR ID settings of the S-AIR main unit and S-AIR sub unit.
 Turn off the system and S-AIR sub unit, then turn them on.
Symptom Problems and solutions
 
						

							70GB
BRAVIA Internet Video
Network connection
Other
Symptom Problems and solutions
The picture/sound is poor/certain 
programs display with a loss of 
detail, especially during fast-
motion or dark scenes. Picture/sound quality may be poor depending on Internet content providers.
 Picture/sound quality may be improved by changing the connection speed. 
Sony recommends a connection speed of at least 2.5 Mbps for standard-
definition video and 10 Mbps for high-definition video.
 Not all videos contain sound.
The picture is small.  Press X to zoom in.
Symptom Problems and solutions
The system cannot connect to the 
network. Check the network connection (page 26) and the network settings (page 60).
You cannot connect your PC to 
the Internet after [Wi-Fi 
Protected Setup (WPS)] is 
performed. The wireless settings of the router may change automatically if you use the Wi-
Fi Protected Setup function before adjusting the settings of the router. In this 
case, change the wireless settings of your PC accordingly.
You cannot connect the system 
to your wireless LAN router. Check if the wireless LAN router is on.
 Depending on the usage environment, including the wall material, radio wave 
reception conditions, or obstacles between the system and the wireless LAN 
router, the possible communication distance may be shortened. Move the 
system and the wireless LAN router closer to each other.
 Devices that use a 2.4 GHz frequency band, such as a microwave, Bluetooth, or 
digital cordless device, may interrupt the communication. Move the unit away 
from such devices, or turn off such devices.
The desired wireless router is not 
detected even if [Scan] is 
performed. Press RETURN to return to the previous screen, and try [Scan] again. If the 
desired wireless router is still not detected, press RETURN to select [Manual 
registration].
The message [A new software 
version has been found on the 
network. Perform update under 
“Network Update.”] appears on 
the screen when turning the 
system on. See [Network Update] (page 55) to update the system to a newer software 
version.
Symptom Problems and solutions
“Exxxx” appears in the front 
panel display. Contact your nearest Sony dealer or local authorized Sony service facility and 
give the error code.
 appears without any 
messages on the entire screen. Contact your nearest Sony dealer or local authorized Sony service facility.