Siemens Hicom 300 Voice Mail System Operating Instructions

							11
RETRIEVING MESSAGES FROM YOUR MAILBOX
You will be notified of messages waiting for retrieval by a voice announcement
on your extension when lifting your handset.
Retrieve messages from an Analogue telephone
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*To receive messages
3 Number of messages
*Scroll through message detail
3 Listen to message
#Delete message
or
*Save message
or
7 Reply to message (connect to sender’s mailbox)
07 Connect to caller (connect to sender’s extension)
8 Redirect message (transfer message to other mailbox with
comments)
02 Connect to an extension
0*Return to main menu
Retrieve messages from  a Digital T24/25 telephone
You will be notified of messages waiting for retrieval by the MESSAGE
WAITING light and a voice announcement on your extension.
Scroll through messages
- Press MESSAGE WAITING key
- Display shows - SMITH B 5VN
WED 18:01 19:12
or
- Display shows - EXTERNAL 6VN
WED 18:01 19:15 
						

							12
RETRIEVING MESSAGES - Cont’d
Listen to message currently on screen
- Press MESSAGE RETRIEVE key
- Listen to message
#Delete message
or
*Save message / Scroll
3 Listen to next message
or
7 Reply to message (connect to sender’s mailbox)
07 Connect to caller (connect to sender’s extension)
8 Redirect message (transfer message to other mailbox with
comments)
02 Connect to an extension
0*Return to main menu
Saved messages, which are no longer required, should be deleted at periodic
intervals to avoid congestion of the Voice Mail System. 
						

							13
DISTRIBUTION GROUPS
Messages may be sent to a predetermined group of extensions.
This feature must be allocated in your class of service.
Setup a distribution group
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
5 Distribution groups
7 Personal distribution group
1 New group
800 (or 801-809)
*
XXXX’s Required extension numbers followed by * (max 50)
*Group entered
Scan for existing distribution groups
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
5 Distribution groups
7 Personal distribution group
*Scan group
3 Listen to extension numbers in group
*Next extension
3 End output 
						

							14
DISTRIBUTION GROUPS - Cont’d
Send a message to a distribution group
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
1 Distribution groups
1 Distribute messages
800*Enter group number/s (or 801-809)
*End
1 Record message
*End message
Send a message to a temporary group
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
1 Distribution groups
1 Distribute messages
XXXX’s Required extension numbers separated by * (max 50)
*
1 Record message
*End message
Message status
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
1 Distribution groups
*Scan messages
5 Status of messages received or retrieved 
						

							15
DISTRIBUTION GROUPS - Cont’d
Scan existing distribution message lists
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
1 Distribution groups
*Scan messages
3 Listen to message
#Delete message
Delete messages
From time to time it is essential to delete messages, which you have sent, from
the Voice Mail System. This will not delete the messages delivered to the
extensions.
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
1 Distribution groups
*Scan messages
5 Status of messages received or retrieved
#Delete selected message 
						

							16
NOTIFICATION
The Voice Mail System is able to notify you immediately, or at a predetermined
time daily, of messages awaiting delivery to you at a selected destination.
This feature must be allocated in your class of service.
Access Notification
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
8 Special functions
5 Notification
Setup destination
2 Change or view required destination number
XXXXInternal or external number (preceded by 0 for external nos)
*Destination recorded
Setup date and time
Option 1 - Immediate (24 hours)
4 Enter *
6 Enter *
Notification on 24 hour basis as and when messages received.
If a previous entry already exists i.e. restricted date and time or predetermined
time, then it must first be deleted.
Delete entry
4 Enter #
6 Enter # 
						

							17
NOTIFICATION - Cont’d
Option 2 - Immediate (restricted date and time)
4 Enter start date and time e.g. 31081200
6 Enter end date and time e.g. 15091800
Notification between 1200 and 1800 from 31 Aug. - 15 Sept. as and when
messages received.
Option 3 - Predetermined time (daily)
4 Enter start time  e.g. 2000
6 Enter end time e.g. 2015
Notification on a daily basis between the selected start and end times.
The Voice Mail System will attempt notification every 5 minutes if busy or no
reply received.
Activate / Deactivate Notification
*Notification on
#Notification off
If activated you will be advised that Notification is on when accessing the Voice
Mail System
. 
						

							18
PASSWORD
Securing your mailbox (with optional password)
*75 Access to Voice Mail System
ID No. PIN number
*
8 Special functions
4 Password
#Delete existing password
or
XXXXEnter a 1-6 digit password of your choice
*Password entered 
						

							19
ACCESS FROM OUTSIDE YOUR COMPANY
The Voice Mail System may be accessed from outside the company to allow
you to send and retrieve messages and change various features on your
mailbox.
This feature is only available when you are using a DTMF (Dual Tone Multi-
Frequency) telephone instrument.
The access numbers for the Voice Mail System for your company should be
obtained from your Operator or System Administrator.
NoteThere are 2 Company access numbers. One for Own Mailbox and one
for Other Mailboxes
Access Voice Mail System - Own Mailbox
Retrieve your messages or make changes
 XXX- XXXXDial your company access number
ID No. PIN number to access own mailbox
*
Listen to voice prompts for further actions
Access Voice Mail System - Other Mailbox
Send messages to other mailboxes (extensions)
 XXX- YYYYDial your company access number
NNNN Enter required mailbox or extension number
*
Listen to voice prompts for further actions 
						

							20
CALL FORWARDING TO VOICE MAIL SYSTEM
- ANALOGUE TELEPHONES -
Incoming calls may be directed to your mailbox by using CALL FORWARD
PRESET or CALL FORWARD VARIABLE.
Preset Call Forwarding to your mailbox
*11 *75 Incoming calls directed to your mailbox immediately
Call forwarding to voice mail is activated
The Voice Mail System access code has now been programmed permanently
(until cancelled by #11) and all calls will be forwarded directly to your mailbox.
Deactivate Call Forwarding
#10 Calls as normal to your extension
When Preset Call Forwarding has been deactivated it will serve as Call
Forward Busy or Call Forward No-Answer. i.e. If your extension rings for longer
than a predetermined time (normally 25 seconds), or is busy, calls will be
diverted to your mailbox.
Reactivate Call Forwarding
*10  Incoming calls directed to your mailbox
Variable Call Forwarding to your mailbox
*10 *75 Incoming calls directed to your mailbox
Note - If Preset Call Forwarding has been activated then enter only *10
Cancel Call Forwarding Variable
#10 Calls as normal to your extension