Siemens Hicom 300 Optiset E Basic User Guide
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3 User Guide Introduction .............................................................................................. 5 Standard Features ................................................................................... 6 Internal and External Dialling ................................................................... 6 Dialling the Switchboard ........................................................................... 6 Call Transfer ............................................................................................. 7 Enquiry Call .............................................................................................. 8 Toggling between Calls ............................................................................. 9 8 Way Conference .................................................................................. 10 Call Pickup ............................................................................................. 11 Transfer a Second Caller ........................................................................ 12 Call Park ................................................................................................. 13 Call Back ................................................................................................ 14 External Line Reservation ...................................................................... 16 Call Diversion Features ........................................................................ 17 Fixed Call Forwarding ............................................................................. 17 Variable Call Forwarding ......................................................................... 18 PIN Features .......................................................................................... 19 Electronic Telephone Lock ...................................................................... 19 Mobile Class of Service .......................................................................... 20 Follow Me ............................................................................................... 21
4 Optional Features .................................................................................. 22 Individual Abbreviated Dialling ................................................................ 22 System Abbreviated Dialling ................................................................... 23 Stored Number Redial ............................................................................ 24 Timed Reminder ..................................................................................... 25 Night Service .......................................................................................... 26 Key Settings (+/–) ................................................................................... 27 Quick Reference ...................................................................................... 28 User Guide - Cont’d
5 Introduction This guide is designed to assist extension users on a Siemens Hicom 300 Communications System to use all authorised features. Your extension may not be authorised * ** * * to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thus restricting where you may dial. The optiset E basic digital telephone has 8 preprogrammed keys:- Programme Mailbox Transfer Call Forward Release Call Pickup Park Toggle All other System features are accessed from this telephone by dialling codes and/or programme keys. The basic telephone is not equipped with a microphone but does have a loudspeaker for hands-free dialling. Please refer to the separate instruction manuals for the optiset E entry, standard, advance/advance plus and memory telephones. * ** * * - authorised features are those features that your company has designated for your use and may vary from extension to extension.
6 Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) - lift handset when called party answers V VV V VYour telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset operation - lift handset, listen for internal dial tone - dial code for switchboard (code is normally 9) Handsfree operation - do not lift handset - dial code for switchboard (code is normally 9) - lift handset when operator answers Standard Features
7 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace handset - if called party does not answer - press Release key to return to original call Transfer to a Free Extension (Call not Announced) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when you hear ring tone, replace handset The call has now been transferred. If the ringing extension does not answer within a predetermined time the call will automatically be transferred back to your extension. Transfer to a Busy Extension - press Transfer key, listen for internal dial tone - dial the required extension number - when you hear busy tone, replace handset The call has now been transferred to the busy extension. If the busy extension terminates the call within a predetermined time and replaces the handset the transferred call will ring the extension. If the extension remains busy the call will automatically be transferred back to your extension.
8 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. Activate Enquiry Call - press Transfer key, listen for internal dial tone - dial the required extension number or dial 0 and then the required external number - conduct your conversation - press Release key to return to the original call You may use the Toggle key to switch between the original and 3rd party calls. In each case the other party is automatically placed on hold. You can only use the Toggle feature on an optiset E basic if you have a Toggle key. The Toggle code * ** * * 27 will not function on an optiset E basic.
9 Toggling between Calls You have a call on the line and wish to make a second call and want to toggle between both calls. Activate Toggle - you are engaged on a call - press Transfer key, listen for internal dial tone - dial the required extension or external number or You have a call on the line and wish to answer a second call and want to toggle between both calls. - press Call Pickup key You may use the Toggle key to switch between the original and 3rd party calls. In each case the other party is automatically placed on hold. Disconnect either Party - toggle to the party you wish to disconnect - press Release key to disconnect either party - you will now be connected to the remaining caller You can only use the Toggle feature on an optiset E basic if you have a Toggle key. The Toggle code * ** * * 27 will not function on an optiset E basic. V VV V VThe waiting party cannot hear your conversation.
10 8 Way Conference This feature allows you to bring up to 7 parties into an existing conversation on your extension. The 7 parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call - press Transfer key, listen for internal dial tone - dial the required extension or 0 and the external number - dial * ** * * 31 - conference tone is heard and 3 parties are connected. Repeat the procedure to add more parties to the conference. Consult with an internal or external party when busy with a conference - press Transfer key, listen for internal dial tone - dial the required extension or 0 and the external number - consult with party - press Release key - you are now reconnected to the conference.