Siemens Hicom 118 Optiset E Entry User Guide
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3 Introduction .............................................................................................. 4 Standard Features ................................................................................... 5 Internal and External Dialling ................................................................... 5 Dialling the Switchboard ........................................................................... 5 Call Transfer...
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4 Introduction This guide is designed to assist extension users on a Siemens Hicom 118 Communications System to use all authorised features. Your extension may not be authorised * ** * * to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thus restricting where you may dial. The optiset E entry digital telephone has 3 preprogrammed keys:- Message Redial Transfer All other System features are accessed from...
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5 Internal and External Dialling Dialling Another Extension - lift handset, listen for internal dial tone - dial the required extension number Dialling an External Number - lift handset, listen for internal dial tone - dial line access code (code is normally 0) - dial the required external number VYour telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard - lift handset, listen for internal dial tone - dial code for switchboard (code is...
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6 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Transfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace handset. If called party does not answer, press Transfer key to return to original call. Transfer to a Free Extension (Call not Announced) - press...
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7 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation and then return to the original caller. Activate Enquiry Call - press Transfer key, listen for internal dial tone - dial the required extension number or dial 0 and then the required external number - conduct your conversation - press Transfer key to return to the original call Alternating between Parties (Shuttle) During an enquiry call you may alternate between both...
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8 Call Pick Up The call pick up feature allows you to answer any ringing extension, in your pick up group, from your telephone. Activate Call Pick Up An extension within your pick-up group is ringing A Ping Ring will alert you to an incoming call - lift handset, listen for internal dial tone - dial * ** * * 57 - you will now have answered the call Activate Call Pick Up Select A call for an extension which is not in your Pick Up group is ringing - lift handset, listen for internal dial tone - dial * **...
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9 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - dial * ** * * 58 - confirmation tone is heard - replace handset The system will automatically call you back when both your extension and the called extension are free. - lift handset - ring tone is heard as the required extension is rung Activate Call Back - No answer - called extension does not answer - dial * ** * * 58 - confirmation tone...
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10 Call Back - Cont’d Cancel Call Back (Before Ring Back) - lift handset - dial # 58 - confirmation tone is heard - replace handset All Call Back requests which you initiated will now be cancelled. VA maximum of 2 Call Back requests can be initiated from, or to, your extension.