Siemens Hicom 118 Analogue Telephone User Guide
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3 Introduction............................................................................................... 4 Standard Features ................................................................................... 5 Internal and External Dialling ..................................................................... 5 Dialling the Switchboard ............................................................................ 5 Call Transfer.............................................................................................. 6 Enquiry Call .............................................................................................. 7 3 Way Conference ................................................................................... 7 Shuttle ..................................................................................................... 7 Call Pick Up .............................................................................................. 8 Call Back .................................................................................................. 9 Call Park ................................................................................................. 11 Call Diversion Features ......................................................................... 12 Call Forwarding / Divert........................................................................... 12 PIN Features ........................................................................................... 13 Electronic Telephone Lock ...................................................................... 13 Optional Features .................................................................................. 14 System Abbreviated Dialling .................................................................... 14 Last Number Redial................................................................................. 15 Night Service........................................................................................... 15 Quick Reference ...................................................................................... 16 User Guide
4 Introduction This guide is designed to assist extension users on a Siemens Hicom 118 Communications System to use all authorised features. Your extension may not be authorised * ** * * to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thus restricting where you may dial. A variety of analogue instruments are available for use on the Hicom 118 e.g.- Venus - Analogue telephones euroset - Analogue range of telephones Please refer to the separate instruction manuals for the euroset range of telephones. * ** * * - authorised features are those features that your company has designated for your use and may vary from extension to extension. Transfer key The Transfer key on your telephone may be marked as R or¤. RECALL
5 Internal and External Dialling Dialling Another Extension - lift handset, listen for internal dial tone - dial the required extension number Dialling an External Number - lift handset, listen for internal dial tone - dial line access code (code is normally 0) - dial the required external number VYour telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard - lift handset, listen for internal dial tone - dial code for switchboard (code is normally 9) Standard Features
6 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Recall key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace handset. If called party does not answer, press Recall key to return to original call. Transfer to a Free Extension (Call not Announced) - press Recall key, listen for internal dial tone - dial the required extension or switchboard - when you hear ring tone, replace handset. The call has now been transferred. If the ringing extension does not answer within a predetermined time the call will automatically be transferred back to your extension. Transfer to a Busy Extension - press Recall key, listen for internal dial tone - dial the required extension number - when you hear busy tone, replace handset. The call has now been transferred to the busy extension. If the busy extension terminates the call within a predetermined time and replaces the handset the transferred call will ring the extension. If the extension remains busy the call will automatically be transferred to your extension.
7 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation and then return to the original caller. Activate Enquiry Call - press Recall key, listen for internal dial tone - dial the required extension number or dial 0 and then the required external number - conduct your conversation - press Recall key to return to the original call Alternating between Parties (Shuttle) During an enquiry call you may alternate between both parties - press Recall * ** * * 2 to return to original caller - repeat Recall * ** * * 2 to alternate between callers VThe waiting party cannot hear your conversation. Enquiry Call to 3 Way Conference The enquiry call can now be converted to a 3 Way Conference to include the third party. - press Recall key, listen for internal dial tone - dial * ** * * 3 - warn tone is heard - all 3 parties are now connected 3 Way Conference Shuttle
8 Call Pick Up The call pick up feature allows you to answer any ringing extension, in your pick up group, from your telephone. Activate Call Pick Up An extension within your pick-up group is ringing A Ping Ring will alert you to an incoming call - lift handset, listen for internal dial tone - dial * ** * * 57 - you will now have answered the call Activate Call Pick Up Select A call for an extension which is not in your Pick Up group is ringing - lift handset, listen for internal dial tone - dial * ** * * 4 plus the number of the ringing extension - you will now have answered the call
9 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - press Recall * ** * * 58 - confirmation tone is heard - replace handset The system will automatically call you back when both your extension and the called extension are free. - lift handset - ring tone is heard as the required extension is rung Activate Call Back - No answer - called extension does not answer - press Recall * ** * * 58 - confirmation tone is heard - replace handset When the called party returns to the office and has used the telephone the system will ring your telephone. - lift handset - ring tone is heard as the required extension is rung Should you fail to answer a Call Back that you have activated, the system will monitor your extension for future use. Once your extension has been used the Call Back cycle will be restarted.
10 Call Back - Cont’d Cancel Call Back (Before Ring Back) - lift handset - dial # 58 - confirmation tone is heard - replace handset All Call Back requests which you initiated will now be cancelled. VA maximum of 2 Call Back requests can be initiated from, or to, your extension.