Samsung Television HU8550 User Manual

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Finding the Information You Need for Service
MENU > Support >  Contact Samsung  Try Now
Use this option to display the address of the Samsung website, the call center phone number, your 
TV's model number, your TV's software version, the Smart Hub info, and other information you may 
need to get service support from a Samsung call agent or the Samsung website.
Requesting support
MENU > Support >  Request Support
When you are using the Smart TV during difficulties, you can request service...

186
There is a problem with the picture
Testing the Picture
MENU > Support >  Self Diagnosis >  Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the 
problem is caused by the TV. The Picture Test displays a high definition picture you can examine for 
flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a 
problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed...

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The ProblemTry this!
Problems Powering On When the TV is turned on, the remote control receiver flashes 5 times before the 
screen turns on.
If you are having problems powering on your Samsung television, there are a 
number of things to check before calling the service department. Confirm that the 
TV's power cord is connected correctly at both ends and that the remote control 
is operating normally. Make sure that the antenna cable or cable TV cable is firmly 
connected. If you have a...

188
I can't hear the sound clearly
Testing the Sound
MENU > Support >  Self Diagnosis >  Sound Test Try Now
Before you review the list of problems and solutions below, make sure that the TV Sound Output  menu 
item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, 
run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV 
does not play sound during the Sound Test, or the sound is distorted, there may be a problem...

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I can't see 3D images clearly.
Testing 3D Picture Quality
MENU > Support >  Self Diagnosis >  3D Picture Test
 
"
This function is only available on the UHD 8500 and 8700 series.
 
"To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.
Before you review the list of problems and solutions below, use 3D Picture Test to determine if the 
problem is caused by the TV. The 3D Picture Test displays a high definition picture you can examine 
for...

190
There is a problem with the broadcast.
The ProblemTry this!
The TV is not receiving 
all channels. If your TV is not connected to a cable box or satellite box:
 
● Confirm that the coaxial cable is securely connected to the TV. 
 
● If you are using an antenna, verify it is positioned correctly and the all the 
connections are secure.
 
● Run 
Setup ( System > Setup) or Auto Program ( Broadcasting > Auto Program).
There are no captions 
with digital channels. Go to Caption (
System > Accessibility >...

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The Schedule Recording/Timeshift function isn't 
working.
This function is not available in the U.S.A. and Canada.
There is something wrong 
with the TV. Try this!
The TV cannot recognize the 
USB device or the Format 
Device , Check Device , or 
Device Performance Test 
has failed. Refer to the USB device's manual and see if data can be stored on it.
Check if the USB device is in a locked state.
Check if the USB device was formatted when it was connected to a computer.
Formatting a USB...

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Anynet+ (HDMI-CEC) isn't working.
The ProblemTry this!
Anynet+ does not 
work. Confirm that the device is an Anynet+ device. The Anynet+ system supports 
Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to 
System and see if Anynet+ (HDMI-CEC)  has been set to On.
Check whether the TV remote control is in TV mode.
Check whether the remote control is Anynet+ compatible.
Anynet+ may not function when...

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I am having trouble launching/using apps.
The ProblemTry this!
I launched an app, 
but it's in English. 
How can I change the 
language? Languages supported by the app may be different from the user interface language. 
The ability to change the language depends on the service provider.
My application is not 
working. Check with the service provider.
Refer to the help section on the application service provider's website.
My file won't play.
The Problem
Try this!
Some files can't...

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Other Issues
The ProblemTry this!
The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top of the TV. The bottom, however, may feel hot to the touch after extended 
use. Children watching TV need constant adult supervision to prevent them from 
touching the TV. This heat, however, is not a defect and does not affect the TV's 
functionality.
The picture won’t 
display in full...