Samsung Syncmaster 963uw User Manual

							Useful TipsA monitor recreates visual signals received from the computer. Therefore, if there is a problem with
the computer or the video card, this can cause the monitor to become blank, have poor coloring, become
noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then
contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a " Not Optimum Mode", "Recommended Mode  1440 x 900 60
Hz" message comes up, disconnect the cable from the computer while the monitor is still powered on.
If there is a message coming up on the screen or if the screen goes white, this means the monitor is in
working condition.
In this case, check the computer for trouble.
{ 963UW}
Check List
 Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
contact your dealer.
No images on the screen. I cannot turn on the monitor. Q: Is the power cord connected properly?
A: Check the power cord connection and supply.
Q: Can you see " Check Signal Cable " on the screen?
A: (Connected using the D-sub cable) Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly, check to
see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly, check
to  see  if  the  monitor  status  is  set  to  analog.  Press  ‘SOURCE/
’  button  to  have  the  monitor
double-check the input signal source.
Q: If the power is on, reboot the computer to see the initial screen (the login screen), which can be
seen.
A: If  the  initial  screen  (the  login  screen)  appears,  boot  the  computer  in  the  applicable  mode  (the
safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
(Refer to the Preset Timing Modes)
If the initial screen (the login screen) does not appear, contact the Service Center or your deal-
er.
Q: Can you see " Not Optimum Mode ", "Recommended Mode  1440 x 900 60 Hz" on the screen?
Troubleshooting
 
						

							A:You can see this message when the signal from the video card exceeds the maximum resolution
and frequency that the monitor can handle properly.
A: Adjust the maximum resolution and frequency that the monitor can handle properly.
A: If  the  display  exceeds  WSXGA  or  75  Hz,  a  " Not  Optimum  Mode",  "Recommended  Mode
1440 x 900 60 Hz" message is displayed. If the display exceeds 85 Hz, the display will work
properly but the " Not Optimum Mode ", "Recommended Mode  1440 x 900 60 Hz" message
appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q: There  is  no  image  on  the  screen.  Is  the  power  indicator  on  the  monitor  blinking  at  1  second
intervals?
A: The monitor is in PowerSaver mode.
A: Press a key on the keyboard to activate the monitor and restore the image on the screen.
A: If there is still no image, press the 'SOURCE/
' button. Then press any key on the keyboard
again to activate the monitor and restore the image on the screen.
Q: Connected using the DVI cable?
A: You may get a blank screen if you boot the system before you connect the DVI cable, or dis-
connect and then reconnect the DVI cable while the system is running as certain types of graphic
cards do not send out video signals. Connect the DVI cable and then reboot the system.
I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes?
A: Unlock the OSD by pressing the [MENU/ 
] button for at least 5 seconds.
The screen shows strange colors or just black and white. Q: Is the screen displaying only one color as if looking at the screen through a cellophane paper?
A: Check the signal cable connection.
A: Make sure the video card is fully inserted in its slot.
Q:Have the screen colors become strange after running a program or due to a crash between ap-
plications?
A: Reboot the computer.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver?
A: Adjust screen image position and size using the OSD.
Q: Have you adjusted the resolution or frequency to the monitor?
Troubleshooting
 
						

							A: Adjust the resolution and frequency at the video card.(Refer to the Preset Timing Modes).
Q: The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by
referring to the OSD.
The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor?
A: Adjust the resolution and frequency of the video card.(Refer to the Preset Timing Modes).
LED is blinking but no images on the screen. Q: Is the frequency properly adjusted when checking the Display Timing on the menu?
A:Adjust  the  frequency  properly  by  referring  to  the  video  card  manual  and  the  Preset  Timing
Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed
after changing the video card. Q: Have the Windows colors been set properly?
A: Windows XP :Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
A: Windows ME/2000 : Set the resolution at the Control Panel → Display → Settings.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC)
monitor found". Q: Have you installed the monitor driver?
A: Install the monitor driver according to the Driver Installation Instructions.
Q: See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
A: Install the monitor driver according to the Driver Installation Instructions.
Check when MagicTune™ does not function properly. Q:MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.
A: To check whether your PC is available for MagicTune™ feature, follow the steps below (When
Windows is XP);
Troubleshooting
 
						

							Control Panel → Performance and Maintenance  → System  → Hardware  → Device Manager
→  Monitors  → After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching
new Hardware.
A: MagicTune™  is  an  additional  software  for  the  monitor.  Some  graphic  cards  may  not  support
your monitor. When you have a problem with the graphic card, visit our website to check the
compatible graphic card list provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't work properly. Q: Have you changed your PC or video graphic card?
A:Download the latest program. The program can be downloaded  http://www.samsung.com/mon-
itor/magictune
Q: Did you install the program?
A: Reboot the computer after installing the program for the first time. If a copy of the program is
already installed, remove it, reboot the computer, and then install the program again. You need
to reboot the computer for it to operate normally after installing or removing the program.
 Note
Visit the MagicTune™ website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor. Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter(video)
driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove
the Display Adapter in the "Control Panel  → System  → Device Administrator" and then reboot the
computer to reinstall the adapter (video) driver.
 Note
If problems repeatedly occur, contact an authorized service center.
{ 963UW}
Q & A Q: How can I change the frequency?
A: The frequency can be changed by reconfiguring the video card.
A:Note that video card support can vary, depending on the version of the driver used. (Refer to the
computer or the video card manual for details.)
Troubleshooting
 
						

							Q: How can I adjusts the resolution?
A: Windows XP:Set the resolution in the Control Panel → Appearance and Themes → Display → Settings.
A: Windows ME/2000: Set the resolution in the Control Panel → Display → Settings.
* Contact the video card manufacturer for details.
Q: How can I set the Power Saving function?
A: Windows XP: Set the resolution in the Control Panel  → Appearance and Themes  → Display  → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
A: Windows ME/2000: Set the resolution at the Control Panel → Display → Screen Saver.
Set the function in the BIOS-SETUP of the computer. (Refer to the Windows / Computer Man-
ual).
Q: How can I clean the outer case/LCD Panel?
A: Disconnect the power cord and then clean the monitor with a soft cloth, using either a cleaning
solution or plain water.
Do not leave any detergent or scratches on the case. Do not let any water enter the monitor.
 Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
contact your dealer.
{ 2063UW}
Self-Test Feature Check
 Note
Your monitor provides a self test feature that allows you to check whether your monitor is functioning
properly.
Self-Test Feature Check 1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor.If the monitor is functioning properly, you will see a box in the illustration below.
Troubleshooting
 
						

							This box appears during normal operation if the video cable becomes disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the
monitor.
If your monitor screen remains blank after using the previous procedure, check your video controller
and computer system;  your monitor is functioning properly.
Warning Messages If there is something wrong with the input signal, a message appears on the screen or the screen goes
blank although the power indicator LED is still on. The message may indicate that the monitor is out
of scan range or that you need to check the signal cable.
EnvironmentThe location and the position of the monitor may influence the quality and other features of the monitor.
If there are any sub woofer speakers near the monitor, unplug and relocate the woofer to another room.
Remove all electronic devices such as radios, fans, clocks and telephones that are within 3 feet (one
meter) of the monitor.
Useful Tips A monitor recreates visual signals received from the computer. Therefore, if there is a problem with
the computer or the video card, this can cause the monitor to become blank, have poor coloring, become
noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then
contact the Service Center or your dealer.
Judging the monitor's working condition
If there is no image on the screen or a " Not Optimum Mode", "Recommended Mode  1680 x 1050
60 Hz" message comes up, disconnect the cable from the computer while the monitor is still powered
on.
If there is a message coming up on the screen or if the screen goes white, this means the monitor is in
working condition.
In this case, check the computer for trouble.
Troubleshooting
 
						

							{2063UW}
Check List
 Note
Before calling for assistance, check the information in this section to see if you can remedy any prob-
lems yourself. If you do need assistance, please call the phone number on the Information section or
contact your dealer.
No images on the screen. I cannot turn on the monitor. Q: Is the power cord connected properly?
A: Check the power cord connection and supply.
Q: Can you see " Check Signal Cable " on the screen?
A: (Connected using the D-sub cable) Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen when the monitor is connected properly, check to
see if the monitor status is set to analog.
If you still see an (error) message on the screen when the monitor is connected properly, check
to  see  if  the  monitor  status  is  set  to  analog.  Press  ‘SOURCE/
’  button  to  have  the  monitor
double-check the input signal source.
Q: If the power is on, reboot the computer to see the initial screen (the login screen), which can be
seen.
A: If  the  initial  screen  (the  login  screen)  appears,  boot  the  computer  in  the  applicable  mode  (the
safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
(Refer to the Preset Timing Modes)
If the initial screen (the login screen) does not appear, contact the Service Center or your deal-
er.
Q: Can you see " Not Optimum Mode ", "Recommended Mode  1440 x 900 60 Hz" on the screen?
A: You can see this message when the signal from the video card exceeds the maximum resolution
and frequency that the monitor can handle properly.
A: Adjust the maximum resolution and frequency that the monitor can handle properly.
A: If  the  display  exceeds  WSXGA  or  75  Hz,  a  " Not  Optimum  Mode",  "Recommended  Mode
1440 x 900 60 Hz" message is displayed. If the display exceeds 85 Hz, the display will work
properly but the " Not Optimum Mode ", "Recommended Mode  1440 x 900 60 Hz" message
appears for one minute and then disappears.
Please change to the recommended mode during this one-minute period.
(The message is displayed again if the system is rebooted.)
Q: There  is  no  image  on  the  screen.  Is  the  power  indicator  on  the  monitor  blinking  at  1  second
intervals?
Troubleshooting
 
						

							A: The monitor is in PowerSaver mode.
A: Press a key on the keyboard to activate the monitor and restore the image on the screen.
A:If there is still no image, press the 'SOURCE/
' button. Then press any key on the keyboard
again to activate the monitor and restore the image on the screen.
Q: Connected using the DVI cable?
A: You may get a blank screen if you boot the system before you connect the DVI cable, or dis-
connect and then reconnect the DVI cable while the system is running as certain types of graphic
cards do not send out video signals. Connect the DVI cable and then reboot the system.
I cannot see the On Screen Display. Q: Have you locked the On Screen Display (OSD) Menu to prevent changes?
A: Unlock the OSD by pressing the [MENU/ 
] button for at least 5 seconds.
The screen shows strange colors or just black and white. Q: Is the screen displaying only one color as if looking at the screen through a cellophane paper?
A: Check the signal cable connection.
A: Make sure the video card is fully inserted in its slot.
Q:Have the screen colors become strange after running a program or due to a crash between ap-
plications?
A: Reboot the computer.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
The screen suddenly has become unbalanced. Q: Have you changed the video card or the driver?
A: Adjust screen image position and size using the OSD.
Q: Have you adjusted the resolution or frequency to the monitor?
A: Adjust the resolution and frequency at the video card.(Refer to the Preset Timing Modes).
Q: The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by
referring to the OSD.
The screen is out of focus or OSD cannot be adjusted. Q: Have you adjusted the resolution or frequency on the monitor?
A: Adjust the resolution and frequency of the video card.(Refer to the Preset Timing Modes).
Troubleshooting
 
						

							LED is blinking but no images on the screen.Q: Is the frequency properly adjusted when checking the Display Timing on the menu?
A:Adjust  the  frequency  properly  by  referring  to  the  video  card  manual  and  the  Preset  Timing
Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed
after changing the video card. Q: Have the Windows colors been set properly?
A: Windows XP :Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
A: Windows ME/2000 : Set the resolution at the Control Panel → Display → Settings.
Q: Has the video card been set properly?
A: Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC)
monitor found". Q: Have you installed the monitor driver?
A: Install the monitor driver according to the Driver Installation Instructions.
Q: See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
A: Install the monitor driver according to the Driver Installation Instructions.
Check when MagicTune™ does not function properly. Q:MagicTune™ feature is found only on PC (VGA) with Window OS that supports Plug and Play.
A: To check whether your PC is available for MagicTune™ feature, follow the steps below (When
Windows is XP);
Control Panel  → Performance and Maintenance  → System  → Hardware  → Device Manager
→  Monitors  → After deleting Plug and Play monitor, find 'Plug and Play monitor' by searching
new Hardware.
A: MagicTune™  is  an  additional  software  for  the  monitor.  Some  graphic  cards  may  not  support
your monitor. When you have a problem with the graphic card, visit our website to check the
compatible graphic card list provided.
http://www.samsung.com/monitor/magictune
MagicTune™ doesn't work properly. Q: Have you changed your PC or video graphic card?
A:Download the latest program. The program can be downloaded  http://www.samsung.com/mon-
itor/magictune
Troubleshooting
 
						

							Q: Did you install the program?
A:Reboot the computer after installing the program for the first time. If a copy of the program is
already installed, remove it, reboot the computer, and then install the program again. You need
to reboot the computer for it to operate normally after installing or removing the program.
 Note
Visit the MagicTune™ website and download the installation software for MagicTune™ MAC.
Check the following items if there is trouble with the monitor. Check if the power cord and the video cables are properly connected to the computer.
Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
If you installed a new video card or if you assembled the PC, check if the installed the adapter(video)
driver and the monitor driver.
Check if the scanning ratio of the video screen is set to between 56 Hz ~ 75 Hz.
(Do not exceed 75 Hz when using the maximum resolution.)
If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove
the Display Adapter in the "Control Panel  → System  → Device Administrator" and then reboot the
computer to reinstall the adapter (video) driver.
 Note
If problems repeatedly occur, contact an authorized service center.
{ 2063UW}
Q & A Q: How can I change the frequency?
A: The frequency can be changed by reconfiguring the video card.
A:Note that video card support can vary, depending on the version of the driver used. (Refer to the
computer or the video card manual for details.)
Q: How can I adjusts the resolution?
A: Windows XP:
Set the resolution in the Control Panel → Appearance and Themes → Display → Settings.
A: Windows ME/2000: Set the resolution in the Control Panel → Display → Settings.
* Contact the video card manufacturer for details.
Q: How can I set the Power Saving function?
A: Windows XP: Set the resolution in the Control Panel  → Appearance and Themes  → Display  → Screen Saver.
Troubleshooting