Samsung Syncmaster 940nw Quick Start Guide

							       Overview      |     Installation      |     OSD Mode     |     Color 
Calibration     
|     Uninstall      |     Troubleshooting        
 
 Uninstall 
The MagicTune™ program can be removed only by us ing the Add or Remove Programs option of the 
Windows™ Control Panel.  
Perform the following steps remove MagicTune™ . 
1. Go to [Task Tray]  [Start]  [Settings] and select  [Control Panel] in the menu. If the program runs on 
Windows™ XP, go to [Control  Panel] in the [Start] menu.  
2. Click the Add or Remove Programs icon in Control Panel.  
3. In the Add or Remove Programs screen, scroll down  to find MagicTune™ . Click on it to highlight 
it.  
4. Click the Change/Remove butt on to remove the program.  
5. Click Yes to begin the uninstall process.  
6. Wait until the Uninstall Complete dialog box appears.  
Visit the MagicTune™ 
website for technical support for MagicTune™  , FAQs (questions and answers) and 
software upgrades. 
 
 
  
 
						

							       Overview     |     Installation      |     OSD Mode     |     Color 
Calibration     
|     Uninstall     |     Troubleshooting        
 
 Troubleshooting 
  
The current computing system is not compatible with MagicTune™ . 
Please press OK and click on the Shortcut to the MagicTune™ site to view our home 
page for further reference.  
    
An error may occur when your video/graphic card is not in the Available list. 
(The latest or oldest video cards may not be compatible.) 
  
     
Please visit our homepage to see the Troubleshooting section.  
    
An error may occur if the card maker has modified the video card driver or the 
graphics chip even when the video card is in the list. 
  
     
Please visit our homepage to see the Troubleshooting section.  
    
Check if your monitor is manufactured by Samsung. 
Products from other manufacturers may cause errors. 
  
     
Only Samsung products are able to support this feature.  
    
An error may occur even when your monitor is manufactured by Samsung but is 
out of date. 
Check if your monitor is able to support MagicTune™ . 
  
     
This feature is only supported by those monitors that are registered on our homepage.
Check for the monitor before purchasing it as out-of-date models are not supported.  
    
An error occurs when no information on EDID (Extended Display Identification 
Data) exists for the current monitor. 
This happens when from your desktop, Start > Setup > Control Panel > System > 
Hardware > Device Manager > Monitor is selected, the current Plug-and-play 
monitor is removed and new hardware is searched for but the system couldnt find 
any Plug-and-play monitor.  
  
     
Please visit our homepage to see the Troubleshooting section.   
    
An error occurs when replacing the monitor with a new one when the system 
power is off but the system has not been restarted. 
  
     
Please restart the system each time the monitor is replaced before using 
MagicTune™ .   
    
An error occurs when the video card driver is not installed properly. 
This happens when the current video card list is not displayed normally. You can 
check this via Start > Setup > System > Hardware > Device Manager > Display 
Adapter.  
  
 
						

							    Visit the video card makers homepage and download and install the latest driver. 
For more information about the video card, contact the card manufacturer.  
  To ensure normal operation, please restart your system. 
    
An error occurs when the system is not restarted after installing MagicTune™ .  
(This is for Win98SE and WinMe only.)  
  
     
Restart the system before use.   
  
For the best performance of MagicTune™ , adjust to the optimal resolution. Refer to the 
User Guide for the optimal resolution.   
    
If you do not adjust to the optimal resolution and perform Color Calibration, the 
monitor cannot be adjusted to the optimal condition.  
  
     
Refer to the manual for the optimal resolution.   
  
This video card does not support MagicTune™ . 
Please install a new video card driver.  
    
An error occurs when the video card driver is not installed properly. 
This happens when the current video card list is not displayed normally. You can 
check this from Start > Setup > System > Hardware > Device Manager > Display 
Adapter.  
  
     
Visit the video card manufacturers homepage and download and install the latest 
driver. 
For more information about the video card, contact the card manufacturer.   
  
As the Highlight program uses the communication lines,  
please exit the Highlight program before you can access MagicTune™ .   
    
Some of Samsung CDT monitors support the Highlight feature. 
When using both the Highlight feature and MagicTune™ simultaneously, conflicts 
occur, which cause errors.  
  
     
Make sure to turn OFF Highlight before using MagicTune™ .  
 
 Troubleshooting 
zMagicTune™ may not work in case monitor is replaced or driver of graphic card is updated while 
MagicTune™ is operating. If so , please restart the system. 
 
SymptomCheck ListSolutions
Check when 
MagicTune™ does 
not function 
properly. MagicTune™ feature is 
found only on PC (VGA) 
with Window OS that 
supports Plug and Play.* To check whether your PC is available for 
MagicTune™ feature, follow the  
  steps below (When Windows™ is XP);  
 
Control Panel -> Performance and Maintenance 
-> System -> Hardware -> Device Manager -> 
Monitors -> After deleting Plug and Play 
monitor, find Plug and Play monitor by 
searching new Hardware. 
MagicTune™ is an additi onal software for the 
monitor. Some graphic cards may not support 
your monitor. When you have a problem with 
 
						

							zVisit the MagicTune™ website for technical support for MagicTune™ , FAQs (questions and answers) 
and software upgrades.  
zVisit the MagicTune™ website and download the installation software for MagicTune™ MAC.  
the graphic card, visit our website to check the 
compatible graphic card list provided. 
http://www.samsung.com/monitor/magictune
MagicTune™ doesnt 
work properly.Have you changed your PC 
or video graphic card?Download the latest program. The program can 
be downloaded 
http://www.samsung.com/monitor/magictune.
Did you install the program?Reboot the computer after installing the 
program for the first time. If a copy of the 
program is already installed, remove it, reboot 
the computer, and then  install the program 
again. You need to reboot the computer for it to 
operate normally after installing or removing the 
program. 
  
 
						

							 
 
 
 Check List 
Before calling for servic e, check the information in this section to see if you can remedy any 
problems yourself. If you do  need assistance, please call the phone number on the 
Information section or contact your dealer .
 
 
SymptomCheck ListSolutions
No images on 
the screen. I 
cannot turn on 
the monitor.Is the power cord 
connected properly?Check the power cord connection and supply.
Can you see  Check 
Signal Cable  on the 
screen? (Connected using the D-sub cable)  
Check the signal cable connection.
If the power is on, reboot 
the computer to see the 
initial screen(the login 
screen), which can be 
seen. If the initial screen (the login screen) appears, boot the 
computer in the applicable mode (the safe mode for 
Windows ME/XP/2000) and then change the 
frequency of the video card. 
(Refer to the  Preset Timing Modes ) 
Note: If the initial screen (the login screen) does not 
appear,  contact the Service Center or your dealer .  
Can you see 
Not 
Optimum 
Mode,Recommended 
Mode 1280 X 720 60 Hz  
on the screen? You can see this message when the signal from the 
video card exceeds the  maximum resolution and 
frequency that the monitor can handle properly.  
 
Adjust the maximum resoluti on and frequency that the 
monitor can handle properly.  
 
There is no image on the 
screen.  
Is the power indicator on 
the monitor blinking at 1 
second intervals?The monitor is in PowerSaver mode. 
 
press a key on the keyboard  to activate the monitor 
and restore the image on the screen.  
I cannot see 
the On Screen 
Display.Have you locked the On 
Screen Display (OSD) 
Menu to prevent 
changes?Unlock the OSD by pressing the MENU button for at 
least 5 seconds.
The screen 
shows strange 
colors or just 
black and 
white.Is the screen displaying 
only one color as if 
looking at the screen 
through a cellophane 
paper? Check the signal cable connection.Make sure the 
video card is fully inserted in its slot.
SyncMaster 740NW
 
						

							Have the screen colors 
become strange after 
running a program or due 
to a crash between 
applications?Reboot the computer.
Has the video card been 
set properly?Set the video card by referring to the video card 
manual. 
The screen 
suddenly has 
become 
unbalanced.Have you changed the 
video card or the driver?Adjust screen image position and size using the OSD.
Have you adjusted the 
resolution or frequency to 
the monitor?Adjust the resolution and frequency at the video card.  
(Refer to the Preset Timing Modes).
The screen can be unbalanced due to the cycle of the video card signals. Readjust 
Position by referring to the OSD.
The screen is 
out of focus or 
OSD cannot be 
adjusted.Have you adjusted the 
resolution or frequency 
on the monitor?Adjust the resolution and frequency of the video card.  
(Refer to the Preset Timing Modes).
LED is blinking 
but no images 
on the screen.Is the frequency properly 
adjusted when checking 
the Display Timing on the 
menu?Adjust the frequency properly by referring to the video 
card manual and the Preset Timing Modes.  
(The maximum frequency per resolution may differ 
from product to product.) 
There are only 
16 colors 
shown on the 
screen. 
The screen 
colors have 
changed after 
changing the 
video card.Have the Windows colors 
been set properly? Windows ME/2000/XP: 
Set the colors properly at the 
Control Panel ¡æ
 
Display ¡æ
 Settings. 
Has the video card been 
set properly?Set the video card by referring to the video card 
manual. 
There is a 
message that 
reads 
Unrecognized 
monitor, Plug & 
Play (VESA 
DDC) monitor 
found. Have you installed the 
monitor driver?Install the monitor driver according to the Driver 
Installation Instructions.
See the video card 
manual to see if the Plug 
& Play (VESA DDC) 
function can be 
supported. Install the monitor driver according to the Driver 
Installation Instructions.
Check when 
MagicTune™ 
does not 
function 
properly. MagicTune™ feature is 
found only on PC (VGA) 
with Window OS that 
supports Plug and Play.* To check whether your PC is available for 
MagicTune™ feature, follow the  
  steps below (When Windows is XP);  
 
Control Panel -> Performance and Maintenance -> 
System -> Hardware -> Device Manager -> Monitors -
> After deleting Plug and Play monitor, find Plug and 
Play monitor by searching new Hardware. 
MagicTune™ is an additional software for the monitor. 
Some graphic cards may not support your monitor. 
When you have a problem with the graphic card, visit 
our website to check the compatible graphic card list 
provided. 
http://www.samsung.com/monitor/magictune
MagicTune™ 
doesnt work 
properly.Have you changed your 
PC or video graphic 
card?Download the latest program. The program can be 
downloaded 
http://www.samsung.com/monitor/magictune
Did you install the 
program?Reboot the computer after installing the program for 
the first time. If a copy of the program is already 
installed, remove it, reboot the computer, and then 
install the program again. You need to reboot the 
computer for it to operate normally after installing or 
 
						

							 
 
removing the program. 
 Visit the MagicTune™ website and download the installation software for MagicTune™ 
MAC. 
 
 
 
 Check the following items if there is trouble with the monitor. 
1. Check if the power cord and the video cables are properly connected to the computer.  
2. Check if the computer beeps more than 3 times when booting.  (If it does, request an after-service for the main board of the computer.)  
3. If you installed a new video card or if you assembled the PC, check if the installed the adapter (video) driver and the monitor driver.  
4.  Check if the scanning ratio of  the video screen is set at 56 Hz ~  60 Hz.  
(Do not exceed  60 Hz when  using the maximum resolution.)  
5. If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, 
remove the Display Adapter at the  Control Panel ¡æ
 System  ¡æ
 Device Administrator  and 
then reboot the computer to reinstall the adapter (video) driver.  
 
 If problems repeatedly occur,  contact an authorized service center .
 
 
 Q & A 
Question  Answer 
How can I change the 
frequency?Frequency can be changed by reconfiguring the video card.  
 
Note that video card support can vary, depending on the version 
of the driver used. (Refer to the computer or the video card 
manual for details.) 
How can I adjust 
the resolution?Windows ME/XP/2000 : Set the resolution at the Control 
Panel
¡æDisplay
¡æSettings.  
 
* Contact the video card manufacturer for details.
How can I set the Power Saving 
function?Windows ME/XP/2000 : Set the fu nction at BIOS-SETUP of the 
computer or the screen saver. (Refer to Windows/Computer 
Manual).  
How can I clean the outer 
case/LCD Panel?Disconnect the power cord and then clean the monitor with a soft 
cloth, using either a cleaning solution or plain water.  
 
Do not leave any remains of the detergent nor scratch the case. 
Do not allow any water to go inside the monitor. 
 
 
 Self-Test Feature Check 
Self-Test Feature Check   |  Warning Messages  |  Environment  |  Useful Tips
 
Your monitor provides a self test feature that allows you to check whether your monitor is 
functioning properly.  
 
 
 
   Self-Test Feature Check 
 
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer.  
3. Turn on the monitor.  
 
						

							If the monitor is functioning properly, you will see a box in the illustration below.  
 
 
 
This box appears during normal operation if the video cable becomes disconnected or 
damaged. 
 
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the 
monitor.  
If your monitor screen remains blank after using the previous procedure, check your video 
controller and computer system; your monitor is functioning properly. 
 
 
 Warning Messages  
 
If there is something wrong with the input signal, a message appears on the screen or the 
screen goes blank although the power indicator LED is still on. The message may indicate 
that the monitor is out of scan range or that you need to check the signal cable. 
 
 
 
 Environment  
 
The location and the position of the monitor may influence the quality and other 
features of the monitor. 
1. If there are any sub woofer speakers near the monitor, unplug and relocate the woofer 
to another room.  
2. Remove all electronic devices such as radios, fans, clocks and telephones that are 
within 3 feet (one meter) of the monitor. 
 
 
 Useful Tips 
 
zA monitor recreates visual signals received from the computer. Therefore, if there is trouble with 
the computer or the video card, this can cause the monitor to become blank, have poor coloring, 
noise, Video mode not supported, etc. In this case, first check the source of the problem, and 
then contact the Service Center or your dealer.  
 
zJudging the monitors working condition  
If there is no image on the screen or a 
Not Optimum Mode,Recommended Mode 1280 X 
720 60 Hz message comes up, disconnect the cable from the computer while the monitor is still 
powered on. 
{If there is a message coming up on the screen or if the screen goes white, this means the 
monitor is in working condition.  
{In this case, check the computer for trouble.  
 
						

							 
 
 
 Check List 
Before calling for servic e, check the information in this section to see if you can remedy any 
problems yourself. If you do  need assistance, please call the phone number on the 
Information section or contact your dealer .
 
 
SymptomCheck ListSolutions
No images on 
the screen. I 
cannot turn on 
the monitor.Is the power cord 
connected properly?Check the power cord connection and supply.
Can you see  Check 
Signal Cable  on the 
screen? (Connected using the D-sub cable)  
Check the signal cable connection.
If the power is on, reboot 
the computer to see the 
initial screen(the login 
screen), which can be 
seen. If the initial screen (the login screen) appears, boot the 
computer in the applicable mode (the safe mode for 
Windows ME/XP/2000) and then change the 
frequency of the video card. 
(Refer to the  Preset Timing Modes ) 
Note: If the initial screen (the login screen) does not 
appear,  contact the Service Center or your dealer .  
Can you see 
Not 
Optimum 
Mode,Recommended 
Mode 1440 x 900 60 Hz  
on the screen? You can see this message when the signal from the 
video card exceeds the  maximum resolution and 
frequency that the monitor can handle properly.  
 
Adjust the maximum resoluti on and frequency that the 
monitor can handle properly.  
There is no image on the 
screen.  
Is the power indicator on 
the monitor blinking at 1 
second intervals?The monitor is in PowerSaver mode. 
 
press a key on the keyboard  to activate the monitor 
and restore the image on the screen.  
I cannot see 
the On Screen 
Display.Have you locked the On 
Screen Display (OSD) 
Menu to prevent 
changes?Unlock the OSD by pressing the MENU button for at 
least 5 seconds.
The screen 
shows strange 
colors or just 
black and 
white.Is the screen displaying 
only one color as if 
looking at the screen 
through a cellophane 
paper? Check the signal cable connection.Make sure the 
video card is fully inserted in its slot.
SyncMaster 940NW
 
						

							Have the screen colors 
become strange after 
running a program or due 
to a crash between 
applications?Reboot the computer.
Has the video card been 
set properly?Set the video card by referring to the video card 
manual. 
The screen 
suddenly has 
become 
unbalanced.Have you changed the 
video card or the driver?Adjust screen image position and size using the OSD.
Have you adjusted the 
resolution or frequency to 
the monitor?Adjust the resolution and frequency at the video card.  
(Refer to the Preset Timing Modes).
The screen can be unbalanced due to the cycle of the video card signals. Readjust 
Position by referring to the OSD.
The screen is 
out of focus or 
OSD cannot be 
adjusted.Have you adjusted the 
resolution or frequency 
on the monitor?Adjust the resolution and frequency of the video card.  
(Refer to the Preset Timing Modes).
LED is blinking 
but no images 
on the screen.Is the frequency properly 
adjusted when checking 
the Display Timing on the 
menu?Adjust the frequency properly by referring to the video 
card manual and the Preset Timing Modes.  
(The maximum frequency per resolution may differ 
from product to product.) 
There are only 
16 colors 
shown on the 
screen. 
The screen 
colors have 
changed after 
changing the 
video card.Have the Windows colors 
been set properly? Windows ME/2000/XP: 
Set the colors properly at the 
Control Panel ¡æ
 
Display ¡æ
 Settings. 
Has the video card been 
set properly?Set the video card by referring to the video card 
manual. 
There is a 
message that 
reads 
Unrecognized 
monitor, Plug & 
Play (VESA 
DDC) monitor 
found. Have you installed the 
monitor driver?Install the monitor driver according to the Driver 
Installation Instructions.
See the video card 
manual to see if the Plug 
& Play (VESA DDC) 
function can be 
supported. Install the monitor driver according to the Driver 
Installation Instructions.
Check when 
MagicTune™ 
does not 
function 
properly. MagicTune™ feature is 
found only on PC (VGA) 
with Window OS that 
supports Plug and Play.* To check whether your PC is available for 
MagicTune™ feature, follow the  
  steps below (When Windows is XP);  
 
Control Panel -> Performance and Maintenance -> 
System -> Hardware -> Device Manager -> Monitors -
> After deleting Plug and Play monitor, find Plug and 
Play monitor by searching new Hardware. 
MagicTune™ is an additional software for the monitor. 
Some graphic cards may not support your monitor. 
When you have a problem with the graphic card, visit 
our website to check the compatible graphic card list 
provided. 
http://www.samsung.com/monitor/magictune
MagicTune™ 
doesnt work 
properly.Have you changed your 
PC or video graphic 
card?Download the latest program. The program can be 
downloaded 
http://www.samsung.com/monitor/magictune
Did you install the 
program?Reboot the computer after installing the program for 
the first time. If a copy of the program is already 
installed, remove it, reboot the computer, and then 
install the program again. You need to reboot the 
computer for it to operate normally after installing or