Samsung Series 9 User Manual

							100Chapter 5.   
Troubleshooting
To copy the external storage disk
When you replace a storage device such as the HDD, SSD, etc. 
(hereafter referred to as a hard disk) built into your computer, you 
can move your existing data to the new storage device easily and 
s afely.
The new storage device must have sufficient capacity to save 
your existing data.
You need to purchase an external hard USB connector 
separately to connect the hard disk and your computer.
1
 You need to purchase an external hard USB connector 
separately to connect the hard disk and your computer.
2
 Start Recovery and click Disk copy  .
3
 Select an option in Disk recovery Point and click Disk copy.
4
 The data on the current hard disk is saved to the new hard 
disk.
5
 If the data is completely saved, open the hard disk cover at 
the bottom of your computer and replace the existing hard 
disk with the new one. 
If you cannot open the cover at the bottom of the computer, 
contact the Samsung Service Center to request assistance. 
In this case, you may be charged for the relevant service.
6
 Your computer is now equipped with a new hard disk. 
The new hard disk now contains all data from the old hard 
disk with the same settings.
Recovering/Backing up the Computer (Optional)    
						

							100101Chapter 5.   
Troubleshooting
Export Disk Image Function
If you frequently recover your computer to the default (factory) 
settings, you can conveniently recover your computer after 
exporting the default (factory) status disk image to an external 
storage device.
1
 Connect the external storage device, and then select a drive 
to save to.
2
 Click Run. 
3
 Perform the process by following the instructions to 
completely save the default (factory) status disk image to the 
external storage device.
Now disconnect the saved external storage device and store 
it separately. 
To restore the computer settings to the factory default 
settings, 
connect the external storage device that contains the disk 
image of your computer, and repeat the steps mentioned in 
the Recovering section. 
Recovering/Backing up the Computer (Optional)  
						

							102Chapter 5.   
TroubleshootingRecovering/Backing up the Computer (Optional)
Computer Recovery Function in Windows 8
If a problem occurs with your computer, the recovery program 
allows you to restore your computer to the default settings.
For models where the SSD is less than 64GB, use the Windows 
System Restore function instead of the Recovery program. 
1
 Click the Charms menu > Settings > Change PC Settings > 
General.
2
 Click the Start button for Refresh.... or Remove.....
Refresh....
If your PC does not work properly, you can 
restore your PC while keeping your media 
files such as your photo, video and music 
files, etc. as well as your personal documents. 
Remove….You can remove all items in your PC and 
reinstall Windows again.
You should back up the files in the following folders 
before using the PC Recovery function since these files 
are not kept.
\Windows, \Program files, \Program files(x86), \ProgramData, 
OEM Folder (ex) c:\samsung), \User\\AppData
3
 Follow the onscreen instructions to proceed with the 
recovery process.
If the recovery is complete, you can use your computer 
normally.
You can restore required Samsung software programs 
through All Apps  > SW Update.    
						

							102103Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
You can reinstall Windows using the SYSTEM RECOVERY MEDIA 
for Windows when Windows is no longer working properly.  
(For models supplied with a SYSTEM RECOVERY MEDIA.)
For models supplied with the Recovery, you can reinstall Windows 
using the Recovery.
These descriptions are for Windows 7/8 and Windows Vista and for 
supported models only.
A • SYSTEM RECOVERY MEDIA may not be supplied 
depending on your computer model.
If you cannot start Windows, or if you want to delete • 
all existing data and reinstall Windows, install Windows 
according to the descriptions in [Reinstalling when 
Windows does not start].
Some pictures may differ from actual product.• 
These descriptions may differ depending on the operating • 
system.
Reinstalling Windows may delete data (files and programs) • 
saved on the hard disk drive.
Make sure to backup all important data. Samsung • 
Electronics shall not be held liable for any loss of data.
Reinstalling in Windows
1
 Insert the SYSTEM RECOVERY MEDIA into the CD drive.
2
 If the Select Windows Installation window appears, click 
Install Now. When the Select Update window appears, click 
on the relevant item.
If you select • Go online to get the latest updates for 
installation in the Select Update window, the latest 
updates are installed and Step 4 follows. At this time, the 
computer must be connected to the Internet.
For Windows 7/8, the screen asking for the operating • 
system to be installed may appear depending on the 
version. If you click the Next button, the screen of Step 
3appears.
3
 If the User Agreement screen appears, select I accept the 
license terms and then click Next.
For Windows 7/8, this screen may not appear depending on 
the version.    
						

							104Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
4
 The following window appears, select an installation option.
If you click Custom, the procedures from Step 5 continue 
sequentially. 
If you click Upgrade, the procedures from Step 6 continue 
sequentially.
For Windows 7/8, this screen may not appear depending • 
on the version.
Custom•  
Select this option to Reinstall Windows. You have to 
reinstall all necessary device drivers and programs after 
the Custom installation. In addition, unnecessary folders 
and files may remain on the hard disk drives after the 
installation (e.g. C: Windows.old, etc.).
Upgrade•  
Select this option to Upgrade Windows while maintaining 
current files, configurations and programs. Although you 
therefore do not need to reinstall the device drivers and 
programs, some programs may not work properly after the 
upgrade.
5
 When a window appears asking for the location to install the 
operating system to, select a disk drive partition and click the 
Next button.
Drive D includes an area to save the backup image used by 
Samsung Recovery Solution. Installing Windows to drive C is 
recommended.
When previous Windows installation files are in the selected 
partition, a message appears informing you that the files and 
folders will be moved to the Windows. old folder. Click the 
OK button.
6
 The Windows installation continues.
The computer will restart 3 times during the installation. 
If the Press any key to boot from CD or DVD... message 
appears after a restart, do not press any button.
7
 Register a user according to the instructions on the Windows 
screen.
8
 When the registration is complete, the Windows Desktop 
screen appears.
For a smooth computer operation, installing the necessary 
software installation is recommended.    
						

							104105Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
Reinstalling when Windows does not start
When Windows does not start, boot up with the SYSTEM 
RECOVERY MEDIA and from there you can reinstall Windows.
1
 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 
and restart the computer.
2
 If the Press any key to boot from CD or DVD... message 
appears while booting, press any key on the keyboard.
3
 After a while, the Options windows such as Language, Time, 
Keyboard, etc. appear. Confirm the settings and click the 
Next button.
4
 If the Select Windows Installation window appears, click 
Install Now.
For Windows 7/8, the screen asking for the operating system 
to be installed may appear depending on the version. If you 
click the Next button, the screen of Step 5 appears.
5
 If the User Agreement screen appears, select I accept the 
license terms and then click Next.
For Windows 7/8, this screen may not appear depending on 
the version.
6
 When the window asking for the installation type appears, 
click Custom.
For Windows 7/8, this screen may not appear depending on 
the version.
7
 When a window appears asking for the location to install the 
operating system to, select the partition of the disk drive and 
then click the Next button.
Drive D includes an area to save the backup image used by 
Samsung Recovery Solution. Installing Windows to drive C is 
recommended.
A If you click • Drive Options (Advanced), you can delete, 
format, create or expand a partition. Click on a function 
and proceed according to the instructions on the screen.
When previous Windows installation files are in the • 
selected partition, a message appears informing you that 
the files and folders will be moved to the Windows.old 
folder. Click the OK button.
8
 The subsequent steps are the same as those from Step 7 of 
Installing in Windows.      
						

							106Chapter 5.   
Troubleshooting
You can look for potential problems that may occur with the 
system and view the relevant solutions. Also, you may look up any 
reference(s) required while operating the computer.
Recovery Related
Q1
What is a Recovery Area?
A Samsung computers have an additional partition to recover 
computers or save backup files. (Only for models with the 
Recovery.)
  This partition is called a Recovery Area and it includes a 
recovery image that comprises of the OS and application 
programs.
Q2
The capacity representation of the hard disk 
drive(HDD) in Windows is different from the product 
specifications.
A The capacity of the storage device (HDD) of the 
manufacturer is calculated assuming that 1KB=1,000 Bytes. 
However, the operating system (Windows) calculates the 
storage device capacity assuming that 1KB=1,024 Bytes, 
and therefore the capacity representation of the HDD in 
Windows is smaller than the actual capacity.
  The capacity representation in Windows may be smaller 
than the actual capacity because some programs occupy a 
certain area of the HDD outside of Windows.
 For models with Recovery, the HDD capacity representation 
in Windows may be smaller than the actual capacity because 
Recovery uses a hidden area of about 5~20GB of the HDD 
to save the recovery image, and that hidden area is not 
counted towards the total size available to Windows.
 The size of Recovery varies by models because of the 
different size of applied programs.
Q3
What is a recovery image?
A This refers to the computer status (including operating 
system, specific driver(s), software(s), etc.) which is converted 
to a data image. It is required to recover your computer and 
is embedded in the computer's hard disk. However, this is 
not provided for storage devices where the capacity is less 
than 64 GB due to the small capacity. 
Q4
How can I restore a computer that does not have the 
Recovery program?
A You can restore the computer using the system recovery 
function provided by Windows.
 Refer to the Restore Functionality item in the Help section 
for more details.
Q&A 
						

							106107Chapter 5.   
Troubleshooting
Windows 8 Related
Q1
I cannot find the Start button on the Desktop.
A There's no Start button in Windows 8.  
  You can use the Control Panel, PC-running menu(s), etc. by 
activating the Charms menu.
Q2
I cannot find the computer's Shutdown button.
A Click the Charms menu > Settings > Power to display the 
Power Options menu.  
 Click Shutdown.
Q3
The App disappeared in the Start screen.
A Click the Charms menu > Search to display all installed 
Apps. Right-click over the corresponding App to select in a 
Tile in the Start Screen.
Q4
Since I'm familiar with Windows 7, I would like the 
Desktop screen to appear as it does in Windows 7.
A Currently, there is no way to set the Desktop to appear by 
default.
    Press the Windows key + D key simultaneously to reveal 
the Desktop when the Start screen appears. This is currently 
the only workaround.
Q5
How can I install a printer driver?
A Run your driver installation file and follow the corresponding 
instructions. You can install it in the same method as the 
existing OS.
 Refer to your printer manual for detailed instructions for 
each model. 
Q6
How can I uninstall the driver?
A On the Desktop, click Charms menu > Settings > Control 
Panel > Programs and Features.
 Click the program. Then click uninstall. 
Q&A 
						

							108Chapter 5.   
TroubleshootingQ&A
Q7
How can I change the screen settings, environment 
settings, type size, color, and so on?
A Click Charms menu > Settings > Change PC Settings > 
Personalization. You can set the OS settings such as the 
screen design, etc.
  To configure your computer in detail, click the Charms 
menu in Desktop > Settings > Control Panel.
 You can configure your computer in the same way as 
existing Windows systems.
Q8
Active X does not run in Internet Explorer on the Start 
screen.
A Since Internet Explorer on the Start screen complies with the 
HTML5 web standards, it does not support Active X. However, 
Internet Explorer on the Desktop supports Active X.
	► How to activate Active X:
  If you right-click over the Internet Explorer, the following 
window appears. Press the  button and click View on the 
Desktop. Active X is now enabled.
Q9
I want to remove the pre-installed Windows 8 
operating system and install a different OS.
A If you want to install a different operating system on your 
PC, you need to change the BIOS settings first. 
  For more information, visit http://www.samsung.com and 
go to Customer Support > Troubleshooting. Search for 
Windows 8 and look through the list of search results for the 
relevant issue. 
						

							108109Chapter 5.   
TroubleshootingQ&A
Display Related
Q1
The Desktop displayed on the TV after connecting via 
the HDMI port does not fit the screen.
A Go to the Graphics Control Panel to adjust the screen 
settings.
	► For Intel graphics cards
  Right-click over the Desktop and go to Graphics Properties 
> Display > General. Adjust the Horizontal Ratio and 
Vertical Ratio settings to fit your screen and click OK.
	► For AMD graphics cards
 1.  Right-click over the Desktop and select Graphics 
Properties > Desktop and Display > My Digital Flat 
Panel > Expansion Options (Digital Flat Panel).
  2.  
Adjust the control bar to fit the TV corners and click Apply.
Sound Related
Q1
I cannot hear any sound from the TV after connecting 
via the HDMI port. 
A  1.  Right-click over the taskbar on the Desktop and click Play 
Device.
  2.  Change the option to Digital Audio (HDMI), HDMI device, 
HDMI Output or another option and click Set as Default. 
Then click OK.
Others
Q1
You can configure your computer in the same way as 
existing Windows systems.
A  If you want to start your computer in DOS via a USB device, 
set the Fast BIOS Mode item in the Advanced menu in the 
BIOS Setup to Disabled before using this feature.