Samsung Notebook Odyssey User Manual

							Troubleshooting
51
Backing up the current system
Back up important data to an alternate internal drive or an 
external storage device regularly to prevent data loss.
1 Select Backup Management → New backup.
3 Select Recover.
4 Follow the on-screen instructions to complete the recovery.   
						

							Troubleshooting
52
3 Follow the on-screen instructions to complete the backup.
Recovering after a backup
Select a backup point saved on an alternate internal drive or an 
external storage device to recover the computer to that point.
1 When backing up to an external storage device, connect the 
device to the computer.
2 Select the Start button () → Samsung → Samsung 
Recovery
.
2 Select a drive from the drive list → Backup.
•	When backing up to an external storage device, connect 
the device to the computer and then select the external 
drive.   
						

							Troubleshooting
53
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a 
disk image. The new drive must be large enough to hold the data 
from the current drive.
Purchase an external hard drive connector separately to connect 
the new drive to the computer.
1 Connect the new drive to the computer with an external hard 
drive connector.
2 Select the Start button () → Samsung → Samsung 
Recovery
.
3 Select Disk copy.
3 Select Backup Management → a backup image → Recover.
4 Follow the on-screen instructions to complete data recovery.   
						

							Troubleshooting
54
5 After the data is saved to another drive, open the cover at the 
bottom of the computer and replace the existing drive with 
the new one.
If the computer does not have a hard drive or memory cover, 
contact the nearest Samsung Service Center for assistance. 
You will be charged for this service.4 Select a recovery point → Disk copy.
The data on the disk is copied to the new disk.   
						

							Troubleshooting
55
Q&A
When experiencing problems with the computer, try these 
solutions.
Windows
How can I uninstall an application?
1 On the desktop, right-click the Start button () and select 
Control Panel → Uninstall a program.
2 On the list, right-click an application to delete, and then select 
Uninstall.
Windows recovery function
If the Samsung Recovery application is not supported by the 
computer, reinstall Windows using the recovery function of 
Windows.
Reinstalling Windows will erase all data saved on the 
computer. Back up application and personal data to an 
external storage device before reinstalling Windows.
1 Select the Start button () →  → Update & security → 
Recovery.
2 Select Reset this PC → Get started.
3 Select Keep my files or Remove everything.
After the system is recovered, select the Start button   
(
) → Samsung → Samsung Update to install the 
required Samsung applications.   
						

							Troubleshooting
56
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data or 
saving backup files (only for models with the 
Samsung Recovery 
application). This partition is called a Recovery Area and it 
includes a recovery image comprised of the operating system and 
applications.
How can I start my computer in DOS?
To start the computer in DOS via a USB device:
1 Turn on the computer.
2 Before the logo appears, press the F2 key several times.
3 Select the Boot menu.
4 Select Boot Device Priority.
5 Select the USB device for Boot Option #1.
6 Set Fast BIOS Mode to Off.
7 Set Secure Boot Control to Off.
8 Set OS Mode Selection to CSM OS.
9 Select Save → Ok to save and restart.   
						

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57
What is a recovery image?
This refers to the operating system, drivers, and software that are 
converted to a data image. It is required to recover the computer 
and is embedded in the computer’s HDD. However, this is not 
provided for storage devices where the capacity is less than 64 GB, 
due to their small capacities.
How can I restore a computer that does not have the 
Samsung Recovery application?
Restore the computer with the recovery function provided by 
Windows. Refer to the Recover Functionality item in the help for 
more details.
Why is the capacity representation of the hard disk 
drive (HDD) in Windows different from the product 
specifications?
The capacity of the storage device (HDD or SSD) of the 
manufacturer is calculated assuming that 1 KB = 1,000 Bytes. 
However, the operating system (Windows) calculates the storage 
device capacity assuming that 1 KB = 1,024 Bytes, and therefore 
the capacity representation of the HDD in Windows is smaller than 
the actual capacity. The capacity representation in Windows may 
be smaller than the actual capacity because some applications 
occupy a certain area of the HDD outside of Windows.
For models with the 
Samsung Recovery application, the HDD 
capacity representation in Windows may be smaller than the 
actual capacity because the 
Samsung Recovery application 
uses a hidden area of 5–20 GB of the HDD to save the recovery 
image, and that hidden area is not counted towards the total 
size available to Windows. The size of the 
Samsung Recovery 
application varies by model.   
						

							Troubleshooting
58
Miscellaneous
The camera and the microphone are not working. 
How do I turn them on again?
When recording protect mode is activated, the camera and 
microphone will not work.
To turn recording protect mode off, select the Start button (
) → 
Samsung → Samsung Settings → Privacy Protection → Block 
Recording
, and set the slide bar to Medium or below.
The computer does not turn on automatically when 
the LCD panel is opened.
To turn on the computer, the LCD panel should be opened greater 
than a certain angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the 
Power button.   
						

							59
Appendix
Product specifications
The system specifications may differ depending on the derived 
model. For detailed system specifications, refer to the product 
catalog.
ItemSpecification
Operating 
environment
•	Temperature:  -5–40 °C f or storage,  
10–35 °C when operating
•	Humidity:  5–90 % f or storage,  
20–80 % when operating
AC/DC rating
•	Input: 100–240 VAC, 50–60 Hz
•	Output: 19 VDC, 6.32 A
PC rating
•	19 VDC, 6.32 A (120 W )
•	Optional components may not be provided or different 
components may be provided depending on the 
model.
•	The system specifications are subject to change without 
notice.
•	The Storage device capacity of a computer in which 
Samsung Recovery is installed, is smaller than the 
product specification.
•	Due to this computer’s design, memory cannot be 
added or upgraded. Also, additional storage space 
cannot be added. To replace the storage or memory, 
contact the Samsung Service Center.
•	The amount of memory that Windows can use may be 
smaller than the actual amount of memory available.  
						

							Appendix
60
•	Use an adjustable chair with firm, comfortable support.
•	Adjust the height of your chair so that thighs are horizontal to 
the floor and feet are flat on the floor.
•	The back of the chair should support the lower back. Adjust 
the backrest to fit your body properly.
•	Sit back fully in your chair and straighten the back and neck. 
Avoid leaning forward or craning your neck toward the 
computer screen.
•	Avoid using the computer while lying down or on your lap. 
If the computer’s temperature increases, there is a danger of 
burn injury.
•	The instructions in this manual have been prepared 
so that they can be applied to the range of needs of 
general users. If the user is not included in the range, 
the recommendations should be applied according to 
the user’s needs.
•	Images may differ from actual products.
Ergonomic tips
Maintaining the proper posture during computer use is very 
important to prevent physical injury. Improper or prolonged 
keyboard use may result in repetitive strain injury. Viewing the 
monitor screen for extended periods of time may result in eye 
strain. Therefore, please follow these guidelines carefully when 
setting up and using the computer.
Back and neck