Samsung ML 2570 User Manual

8.4   
Replacing the toner cartridge
When the toner is completely empty or the toner cartridge reachde the 
end of its life  span:
• The Smart Panel program window appears on the computer.
•The  Error LED blinks red.
At this stage, the toner cartridge needs to be replaced. For toner 
cartridge ordering information, see page 7.1.
1 Open the front cover.
2 Pull the old toner cartridge out.
3 Remove the new toner cartridge from its bag.
4 Thoroughly shake the cartridge 5 or 6 times to distribute the toner...

8.5   
Printing a configuration page
You can print a configuration page to view current printer settings, or to 
help troubleshoot printer problems.
Press and hold the  Cancel button for about 5 seconds.
A configuration page prints out.
Maintenance parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your printer in top working condition, the following items 
will need to be replaced when the specified number of pages have been 
printed or when the life span of...

9.1   
9 Troubleshooting
This chapter provides helpful information for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding the LEDs
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
When a paper jam occurs, the  Error LED lights red. Open and close the 
front...

9.2   
In the manual tray
1 Remove the jammed paper in the manual tray by gently pulling it 
straight out.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the toner cartridge. 
See page 9.2.
2 Open and close the front cover to resume printing the document 
from failed pages.
Around the toner cartridge
1Open the front cover and pull the toner cartridge out.
Note
• The fuser area is hot. Be careful when removing paper from 
the printer.
2...

9.3   
In the paper exit area
1 Open and close the front cover. The jammed paper is automatically 
ejected from the printer. 
2 Gently pull the jammed paper out of the output tray.
If you do not see the jammed paper or if there is any resistance 
when you pull, stop pulling and go to the next step.
3 Open the top cover and inner cover.
Caution
• When removing the jammed paper, be careful not to touch the 
heat roller (located underneath the inner cover). It is hot and 
could cause burns!
• The top and...

9.4   
Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the 
printer does not pass a step, follow the corresponding suggested 
solutions.
ConditionSuggested solutions
Make sure that the 
Online  LED on the 
control panel lights 
green. • If the 
Online LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
Print a demo page 
to verify that the 
printer is feeding...

9.5   
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print. The printer is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer. Select 
Samsung ML-2510 
Series , 
Samsung ML-2570 
Series
, Samsung ML-2570 
Series
 PCL 6  or Samsung ML-
2570 Series
 PS  as...

9.6   
Print job is 
extremely 
slow.
(Continued) If using Windows 
98/Me, the 
Spooling Setting 
may be set 
incorrectly.  From the Start 
menu, choose 
Settings  and 
Printers. Right-
click the  Samsung ML-2510 
Series , 
Samsung ML-2570 
Series
, Samsung ML-2570 
Series
 PCL 6 , or Samsung ML-
2570 Series PS
 printer icon, 
choose  Properties , click the 
Details  tab, and then choose 
the  Spool Settings  button. 
Select the desired spool 
setting.
The computer 
may have 
insufficient 
random-access...

9.7   
Solving print quality problems
Dirt inside of the printer or improper paper loading may reduce print 
quality. See the table below to troubleshoot problems. 
ConditionSuggested solutions
Light or faded 
print If a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 8.3. If this does not improve print quality, 
install a new toner cartridge.
• The paper may not meet paper specifications...

9.8   
Background 
scatter Background scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with 
a different batch of paper. Do not open 
packages of paper until necessary so that the 
paper does not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can cause 
problems.
• If background scatter...