Samsung Galaxy Tab 101 User Guide

							
Troubleshooting

111

Your device is hot to the touch
When you use applications that require more power or use 
applications on your device for an extended period of time, 
your device may feel hot to the touch. This is normal and 
should not affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your Samsung mobile device must have sufficient available 
memory and battery power to operate the camera 
application. If you receive error messages when launching the 
camera, try the following:Charge the battery.
 
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Free some memory by transferring files to a PC or deleting  
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files from your device.
Restart the device. If you are still having trouble with 
 
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the camera application after trying these tips, contact a 
Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your Samsung mobile 
device for a variety of reasons. If you receive error messages 
when opening music files on your device, try the following:
Free some memory by transferring files to a PC or deleting 
 
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files from your device.
Ensure that the music file is not Digital Rights Management 
 
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(DRM)-protected. If the file is DRM-protected, ensure that 
you have the appropriate license or key to play the file.
Ensure that your device supports the file type.
 
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Troubleshooting

112
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on  
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your device.
Ensure that the Bluetooth wireless feature is activated on 
 
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the device you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are 
 
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within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung 
Service Centre.
A connection is not established when you connect 
the device to a PC
Ensure that the USB cable you are using is compatible with  
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your device.
Ensure that you have the proper drivers installed and 
 
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updated on your PC. 
						

							
Safety precautions

113
Safety precautions
To prevent injury to yourself and others or damage to your device, read all of 
the following information before using your device.
Warning: Prevent electric shock, fire, and 
explosion
Do not use damaged power cords or plugs, or loose electrical 
sockets
Do not touch the power cord with wet hands, or disconnect the 
charger by pulling on the cord
Do not bend or damage the power cord
Do not use your device while charging or touch your device with 
wet hands
Do not short-circuit the charger or the battery
Do not drop or cause an impact to the charger or the battery
Do not charge the battery with chargers that are not approved by 
the manufacturer
Do not use your device during a thunderstorm
Your device may malfunction and your risk of electric shock is increased.
Do not handle a damaged or leaking Lithium Ion (Li-Ion) battery
For safe disposal of your Li-Ion batteries, contact your nearest authorised 
service centre.
Handle and dispose of batteries and chargers with care
Use only Samsung-approved batteries and chargers specifically designed for 
•
 
your device. Incompatible batteries and chargers can cause serious injuries 
or damage to your device.
Never dispose of batteries or devices in a fire. Follow all local regulations 
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when disposing of used batteries or devices. 
						

							
Safety precautions

114

Never place batteries or devices on or in heating devices, such as microwave 
•
 
ovens, stoves, or radiators. Batteries may explode when overheated.
Never crush or puncture the battery. Avoid exposing the battery to high 
•
 
external pressure, which can lead to an internal short circuit and overheating.
Protect the device, batteries, and chargers from damage
Avoid exposing your device and batteries to very cold or very hot 
•
 
temperatures.
Extreme temperatures can cause the deformation of the device and reduce 
•
 
the charging capacity and life of your device and batteries.
Prevent batteries from contacting metal objects, as this can create a 
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connection between the + and – terminals of your batteries and lead to 
temporary or permanent battery damage.
Never use a damaged charger or battery.
•
 
Caution: Follow all safety warnings and 
regulations when using your device in restricted 
areas
Turn off your device where prohibited
Comply with all regulations that restrict the use of a mobile device in a 
particular area.
Do not use your device near other electronic devices
Most electronic devices use radio frequency signals. Your device may interfere 
with other electronic devices.
Do not use your device near a pacemaker
Avoid using your device within a 15 cm range of a pacemaker if possible, as 
•
 
your device can interfere with the pacemaker.
If you must use your device, keep at least 15 cm away from the pacemaker.
•
 
To minimise the possible interference with a pacemaker, use your device on 
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the opposite side of your body from the pacemaker.
Do not use your device in a hospital or near medical equipment 
that can be interfered with by radio frequency
If you personally use any medical equipment, contact the manufacturer of the 
equipment to ensure the safety of your equipment from radio frequency. 
						

							
Safety precautions

115

If you are using a hearing aid, contact the manufacturer for 
information about radio interference
Some hearing aids may be interfered with by the radio frequency of your 
device. Contact the manufacturer to ensure the safety of your hearing aid.
Turn off the device in potentially explosive environments
Always comply with regulations, instructions and signs in potentially 
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explosive environments.
Do not use your device at refuelling points (service stations), near fuels or 
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chemicals, and at blasting areas.
Do not store or carry flammable liquids, gases, or explosive materials in the 
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same compartment as the device, its parts, or accessories.
Turn off your device when in an aircraft
Using your device in an aircraft is illegal. Your device may interfere with the 
electronic navigation instruments of the aircraft.
Electronic devices in a motor vehicle may malfunction due to the 
radio frequency of your device
Electronic devices in your car may malfunction due to radio frequency of your 
device. Contact the manufacturer for more information.
Proper care and use of your mobile device
Keep your device dry
Humidity and all types of liquids may damage device parts or electronic 
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circuits.
Do not turn on your device if it is wet. If your device is already on, turn it off 
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and remove the battery immediately (if the device will not turn off or you 
cannot remove the battery, leave it as-is). Then, dry the device with a towel 
and take it to a service centre.
Liquids will change the colour of the label that indicates water damage 
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inside the device. Water damage to your device can void your manufacturer’s 
warranty.
Do not use or store your device in dusty, dirty areas
Dust can cause your device to malfunction. 
						

							
Safety precautions

116

Do not store your device on slopes
If your device falls, it can be damaged.
Do not store your device in hot or cold areas. Use your device at  
-20 °C to 45 °C 
Your device can explode if left inside a closed vehicle, as the inside 
•
 
temperature can reach up to 80 °C.
Do not expose your device to direct sunlight for extended periods of time 
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(such as on the dashboard of a car).
Store the battery at -20 °C to 45 °C.
•
 
Do not store your device with such metal objects as coins, keys and 
necklaces
Your device may become deformed or malfunction.
•
 
If the battery terminals are in contact with metal objects, it may cause a fire.
•
 
Do not store your device near magnetic fields
Your device may malfunction or the battery may discharge from exposure to 
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magnetic fields.
Magnetic stripe cards, including credit cards, phone cards, passbooks, and 
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boarding passes, may be damaged by magnetic fields.
Do not use carrying cases or accessories with magnetic closures or allow 
•
 
your device to come in contact with magnetic fields for extended periods of 
time.
Do not store your device near or in heaters, microwaves, hot 
cooking equipment, or high pressure containers
The battery may leak.
•
 
Your device may overheat and cause a fire.
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Do not drop your device or cause impacts to your device
The screen of your device may be damaged.
•
 
If bent or deformed, your device may be damaged or parts may malfunction.
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If your device has a camera flash or light, do not use a flash close to 
the eyes of people or pets
Using a flash close to the eyes may cause temporary loss of vision or damage to 
the eyes. 
						

							
Safety precautions

117

Use caution when exposed to flashing lights
While using your device, leave some lights on in the room and do not hold 
•
 
the screen too close to your eyes.
Seizures or blackouts can occur when you are exposed to flashing lights 
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while watching videos or playing Flash-based games for extended periods. If 
you feel any discomfort, stop using the device immediately.
Reduce the risk of repetitive motion injuries
When you repetitively perform actions, such as pressing keys, drawing 
characters on a touch screen with your fingers, or playing games, you may 
experience occasional discomfort in your hands, neck, shoulders, or other 
parts of your body. When using your device for extended periods, hold the 
device with a relaxed grip, press the keys lightly, and take frequent breaks. If 
you continue to have discomfort during or after such use, stop use and see a 
physician.
Ensure maximum battery and charger life
Avoid charging batteries for more than a week, as overcharging may shorten 
•
 
battery life.
Over time, unused batteries will discharge and must be recharged before 
•
 
use.
Disconnect chargers from power sources when not in use.
•
 
Use batteries only for their intended purposes.
•
 
Use manufacturer-approved batteries, chargers, accessories and 
supplies
Using generic batteries or chargers may shorten the life of your device or 
•
 
cause the device to malfunction.
Samsung cannot be responsible for the user’s safety when using accessories 
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or supplies that are not approved by Samsung.
Do not bite or suck on the device or the battery
Doing so may damage the device or cause explosion.
•
 
If children use the device, make sure that they use the device properly.
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When using the device:
Speak directly into the mouthpiece.
•
 
Avoid contact with your device’s internal antenna. Touching the antenna 
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may cause the device to transmit more radio frequency than necessary. 
						

							
Safety precautions

118

Protect your hearing and ears when using a headset

Excessive exposure to loud sounds can cause hearing 
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damage.
Exposure to loud sounds while driving may distract your 
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attention and cause an accident. 
Always turn the volume down before plugging the 
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earphones into an audio source and use only the minimum 
volume setting necessary to hear your conversation or 
music.
In dry environments, static electricity can build up in the 
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headset. Avoid using headsets in dry environments or 
touch a metal object to discharge static electricity before 
connecting a headset to the device.
Use caution when using the device while walking or moving
Always be aware of your surroundings to avoid injury to yourself or others.
Do not carry your device in your back pockets or around your waist
You can be injured or damage the device if you fall.
Do not disassemble, modify, or repair your device
Any changes or modifications to your device can void your manufacturer’s 
•
 
warranty. For service, take your device to a Samsung Service Centre.
Do not disassemble or puncture the battery, as this can cause explosion or 
•
 
fire.
Do not paint or put stickers on your device
Paint and stickers can clog moving parts and prevent proper operation. If you 
are allergic to paint or metal parts of the product, you may experience itching, 
eczema, or swelling of the skin. When this happens, stop using the product and 
consult your physician.
When cleaning your device:
Wipe your device or charger with a towel or a rubber.
•
 
Do not use chemicals or detergents.
•
 
Do not use the device if the screen is cracked or broken
Broken glass or acrylic could cause injury to your hands and face. Take the 
device to a Samsung Service Centre to have it repaired. 
						

							
Safety precautions

119

Do not use the device for anything other than its intended use
Avoid disturbing others when using the device in public
Do not allow children to use your device
Your device is not a toy. Do not allow children to play with it as they could hurt 
themselves and others, or damage the device.
Install mobile devices and equipment with caution
Ensure that any mobile devices or related equipment installed in your vehicle 
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are securely mounted. 
Avoid placing your device and accessories near or in an air bag deployment 
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area. Improperly installed wireless equipment can cause serious injury when 
air bags inflate rapidly.
Allow only qualified personnel to service your device
Allowing unqualified personnel to service your device may result in damage to 
your device and will void your manufacturer’s warranty.
Handle SIM cards with care
Do not remove a card while the device is transferring or accessing 
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information, as this could result in loss of data and/or damage to the card or 
device.
Protect cards from strong shocks, static electricity, and electrical noise from 
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other devices.
Do not touch gold-coloured contacts or terminals with your fingers or metal 
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objects. If dirty, wipe the card with a soft cloth.
Keep your personal and important data safe
While using your device, be sure to back up important data. Samsung is not 
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responsible for data loss.
When disposing of your device, back up all data and then reset your device 
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to prevent misuse of your personal information.
Do not distribute copyright-protected material
Do not distribute copyright-protected material that you have recorded to 
others without the permission of the content owners. Doing this may violate 
copyright laws. The manufacturer is not liable for any legal issues caused by the 
user’s illegal use of copyrighted material. 
						

							
Safety precautions

120

Specific Absorption Rate (SAR) certification 
information
Your device conforms to European Union (EU) standards that limit 
human exposure to radio frequency (RF) energy emitted by radio and 
telecommunications equipment. These standards prevent the sale of mobile 
devices that exceed a maximum exposure level (known as the Specific 
Absorption Rate, or SAR) of 2.0 W/kg.
During testing, the maximum SAR recorded for this model was 0.912 W/kg. In 
normal use, the actual SAR is likely to be much lower, as the device has been 
designed to emit only the RF energy necessary to transmit a signal to the 
nearest base station. By automatically emitting lower levels when possible, 
your device reduces your overall exposure to RF energy.
The Declaration of Conformity statement at the back of this manual 
demonstrates your device’s compliance with the European Radio & Terminal 
Telecommunications Equipment (R&TTE) directive. 

When carrying the product or using it while worn on the body maintain 
a distance of 5 mm from the body to ensure compliance with RF 
exposure requirements.
Correct disposal of this product
(Waste Electrical & Electronic Equipment)

(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that 
the product and its electronic accessories (e.g. charger, headset, 
USB cable) should not be disposed of with other household waste 
at the end of their working life. 
To prevent possible harm to the environment or human health from 
uncontrolled waste disposal, please separate these items from other types 
of waste and recycle them responsibly to promote the sustainable reuse of 
material resources.
Household users should contact either the retailer where they purchased this 
product, or their local government office, for details of where and how they can 
take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and 
conditions of the purchase contract. This product and its electronic accessories 
should not be mixed with other commercial wastes for disposal.

This EEE is compliant with RoHS.