Samsung Galaxy S7 (SM-G930F) User Manual

							Appendix
171
Photo quality is poorer than the preview
•	The quality of your photos may vary, depending on the surroundings and the 
photography techniques you use.
•	If you take photos in dark areas, at night, or indoors, image noise may occur or images 
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your 
device, try the following:
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is 
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•	Ensure that the file formats are supported by the device. If a file format is not supported, 
such as DivX or AC3, install an app that supports it. To confirm the file formats that your 
device supports, visit www.samsung.com.
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•	Ensure that the Bluetooth wireless feature is activated on the device you wish to connect 
to.
•	Ensure that your device and the other Bluetooth device are within the maximum 
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.   
						

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A connection is not established when you connect the device to a 
computer
•	Ensure that the USB cable you are using is compatible with your device.
•	Ensure that you have the proper driver installed and updated on your computer.
•	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher 
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use  Wi-Fi 
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the Smart manager or manually delete unused 
apps or files to free up storage space.   
						

							Appendix
173
Removing the battery
•	To remove the battery, you must visit an authorised service centre with the provided 
instructions.
•	For your safety, you must not attempt to remove the battery. If the battery is not 
properly removed, it may lead to damage to the battery and device, cause personal 
injury, and/or result in the device being unsafe.
•	Samsung does not accept liability for any damage or loss (whether in contract or tort, 
including negligence) which may arise from failure to precisely follow these warnings and 
instructions, other than death or personal injury caused by Samsung’s negligence.
1 Remove the tray from the device.
2 To soften the adhesive that holds the back cover to the main device, the device must be 
warmed to a controlled level using a dedicated temperature controlled chamber.
Attach a suction pad removal tool to the lower end of the back cover and while holding 
the device firmly, pull the back cover away from the bottom upwards.
3 Loosen and remove the screws at the location points and remove the chassis.
4 Disconnect the battery connector and gently lever the battery away from the main body 
of the unit.  
						

							Copyright
Copyright © 2016 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form 
or by any means, electronic or mechanical, including photocopying, recording, or storing 
in any information storage and retrieval system, without the prior written permission of 
Samsung Electronics.
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•	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
•	Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•	Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are 
registered trademarks of the  Wi-Fi Alliance.
•	All other trademarks and copyrights are the property of their respective owners.